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The Grand at Moon Palace Cancun

Mexico - Riviera Maya

Our Rating
1-800-880-2177
3 Nights with Air from $1,009 All-Inclusive
Info Customer Reviews Questions & Answers

This splashy new resort is sunshiny bright and ready for you. Luxurious guest rooms, a variety of cuisines to suit all y ... More

Customer Rating 12 Reviews
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.2
Dining Options
 
4.7
Room Comfort
 
4.8
4.6 out of 5
"We were coming off of an incredibly busy school year and looking for a vacation that was relaxing but entertaining for the kids. The Grand at Moon Palace did all of that and more. The spa exceeded our ..." – julzink
11 out of 13 (85%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.2
Dining Options
 
4.7
Room Comfort
 
4.8
4.6 out of 5
"We were coming off of an incredibly busy school year and looking for a vacation that was relaxing but entertaining for the kids. The Grand at Moon Palace did all of that and more. The spa exceeded our ..." – julzink
11 out of 13 (85%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 12 reviews. Sort by
May 15, 2018
1st Trip w/Cheap Carribean

We just returned from The Grand at Moon Palace in Cancun, Mexico. Cheap Carribean got us the best rate, arranged our flights and groud transportation to and from yhe resort and everything went according to plan. We took our daughter for her 16th birthday bcuz she wanted to go to a waterpark. The only thing is, the slides weren't open yet, which was a bummer. But other than that, everything was perfect! I will definitely book w/Cheap Carribean again! Thank u for a safe, secure trip without incident!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Pittsburgh, Pa
Age: 45-54
Travel: 1-2 trips/year

February 22, 2018
Great family vacation

We stayed at the Grand at Moon Palace 2/15-2/21. We had a great time!! My kids are 4 and 9 and there was plenty to do for them. The beach sand is beautiful, but, there was no one swimming in the ocean. This may change when it's not the windy season (April-Aug) but there was a lot of seaweed. That is the only reason i gave it 4 for value. If beach quality is your thing and you want to be able to swim in the ocean - this may not be the resort for you. The beach is still pretty and we spent some time there, just no swimming. The pools are wonderful - make sure you explore. 2 of them are really loud and the others are more laid back. Food was pretty good - try the a la carte restaurants that don't require a reservation, but, make sure you get there before 6:30p or go after 8p so that you don't have to wait forever. Service was great - everyone seemed to enjoy their jobs. Tipping a little goes a long way! this is true with any all-inclusive resort. Been to 8 resorts all over the Mayan Riviera and this ranks with one of the best!


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Buffalo, NY
Age: 45-54
Travel: 1-2 trips/year

February 13, 2018
Amazing Vacation!!

This is absolutely the best vacation we have ever taken. The resort was just beautiful and the staff was amazing. We travel often and always stay at the best resorts but this beat every other place we have gone. The staff was very attentive and courteous. It is beyond first class.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Wayne, MI
Age: Over 65
Travel: 3-6 trips/year

February 7, 2018

Amazing vacation, the staff was the best I felt like a queen, coming back again, beautiful resort.


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Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Michigan
Age: 55-64
Travel: 1-2 trips/year

Room Information

1316 rooms that all include balconies, liquor dispenser, mini bar, in-room snacks, Lavazza coffee maker, CHI® Bath amenities, CHI® Hair dryer & flat-iron, bathrobes and slippers, in-room safe, telephone, Smart TV, alarm clock, 24-hour room service, free Wi-Fi, pillow menu, beach bag and nightly turn down service.

Room Details

Grand Deluxe - Resort View
Hotel/Studio Unit Details

Grand Deluxe - Garden View
Hotel/Studio Unit Details

Grand Swim Up Suite
Hotel/Studio Unit Details

What's to Love

This luxury resort lets you vacation in style while enjoying all the amenities - nine pools, ten restaurants and cocktails everywhere.
 

What We'd Change

The resort is large, but it's easy to navigate and find your way to your favorite spots.
 

Why You Should Go

You'll be dipping your toes into some of the prettiest waters and white sandy shores. Plus, the Awe Spa - is one of the largest. Time to chillax.

Available Amenities

  • Cable/Satellite TV
  • Children's Activities
  • Daily Maid Service
  • Kids Club
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 6 Bars/Lounges
  • 10 Restaurants
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Watersports Center
  • Wireless Internet
  • Fitness Center
  • Beach Towels
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Butler & Bell Staff
  • Handicap Rooms (on request)
  • Pool/Beach Bar
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Mayan Ruins
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

The Grand at Moon Palace Cancun

Carretera Cancun-Chetumal Km. 36.5

011-52-998-881-6000

Hotel Description

The Grand at Moon Palace Cancun: A Whole New Level of Luxury

This splashy new resort is sunshiny bright and ready for you. Luxurious guest rooms, a variety of cuisines to suit all your taste buds, delicious cocktails and nine pools that you can lounge around all day long. Plus, you'll have your own stretch of beachy, white sands. Beach lovers, I think you've found your vacay oasis.

DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Buffet
Type: International
Hours: Breakfast - daily, 6:45am-11am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: This restaurant serves International breakfast, lunch and dinner buffets.

Asian
Type: Asian
Hours: Dinner - daily, 5:30pm-11pm.
Description: A la carte dinner. Reservations requested.

French
Type: French
Hours: Dinner - daily, 6pm-11pm.
Description: A la carte dinner. Reservations requested. *Not a part of all-inclusive.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Italian
Type: Italian
Hours: Dinner - daily, 6pm-11pm.
Description: A la carte dinner.

Lebanese
Type: Lebanese
Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-11pm.
Description: Breakfast and dinner buffet.

Steakhouse
Type: Steak
Hours: Dinner - daily, 6pm-11pm.
Description: A la carte dinner.

Peruvian
Type: Peruvian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: Breakfast and lunch buffet and a la carte dinner.

Caribbean
Type: Caribbean
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: This open-air spot by the pool serves a buffet for breakfast and lunch, and a la carte Steakhouse for dinner.
Dress code: Casual.

Mexican
Type: Mexican
Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-11pm
Description: Breakfast buffet and dinner a la carte.

Los Tacos
Type: Mexican
Hours: Breakfast (Continental)-Daily, 6am-7am; Breakfast - daily, 7am-11am; Lunch and dinner - daily, 11am-11pm.
Description: Located in the golf club house, offering a buffet breakfast and lunch with an Italian a la carte dinner menu. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Snack Selva
Type: Snacks
Hours: Daily, 11am-5pm.
Description: A la carte snacks.

Tapas & Wine Bar
Type: Tapas
Hours: Daily, 4pm-10pm.
Description: Light bites and wine.

Sweet & Coffee
Type: Coffee
Hours: Open 24-hours.
Description: Variety of coffees, sweet bites and gelato.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
Daily, 9am-1am.

Sweets & Coffee
Open 24-hours.

Beach Club
Daily, 10am-10pm.

Teens Arcade & Pizzas
Daily, 10am-10pm.

Swim-up Bar Peruvian
Daily, 9am-5pm.

Swim-up Bar Caribbean
Daily, 9am-5pm.

Wet Bar Grand Terrace
Daily, 9am-5pm.

Lounge Bar Caribbean Terrace
Daily, 5pm-11pm.

Disco
Mon, Wed, Fri, & Sat, 10pm-3am.



BEACH

The Grand at Moon Palace Cancun is located on a beautiful stretch of white, sugary beach. Non-motorized water sports and activities are also available at the beach.

POOLS

The resort offers nine outdoor pools, two that are for adults-only.

SPORTS/ACTIVITIES

Water

  • Dive tank
  • Scuba diving demonstration
  • Water volleyball
  • Water aerobics
  • Water polo
  • Non-motorized water sports

Available for an additional charge:

  • FlowRider Double wave simulator

Land

  • Tennis
  • Basketball
  • 2 fitness centers
  • Beach volleyball
  • Soccer
  • Yoga
  • Pilates
  • Arcade

Golf
The Grand at Moon Palace Cancun is home to one of two Jack Nicklaus Signature golf courses in Cancun.



INTERNET

Complimentary Wi-Fi is available throughout the resort. Palace Resorts also offers a custom mobile app to allow guests to keep up to date on the latest specials and promotions.

SPA SERVICES

The Awe Spa has full-service, world-class treatments, including:
  • Massage
  • Bath therapies
  • Facials
  • Body scrubs
  • Contrast lagoon
  • Herbal steam room
  • Dry sauna
  • Pressure showers
  • Hydro-reflexology


WEDDING/HONEYMOON

The Grand at Moon Palace Cancun offers a number of wedding packages to help make your dream wedding a reality. With an on-site wedding planner to take care of the details, you can rest assured that Moon Palace will have all your details covered. Please contact the resort directly for information on the complimentary wedding package and more.

CHILD CARE

  • Ping-pong
  • Billiards
  • Xbox
  • Air hockey
  • Mini-golf

The Teen Club offers kids 12 and up supervised activities and sports.



ADDITIONAL INFORMATION

Location
The Grand at Moon Palace Cancun is located 10 minutes from Cancun International Airport (CUN) and 40 minutes from downtown Cancun.

Check In/Check Out
Check-in: 3:00 pm. Check-out: 12:00 pm
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some Restrictions apply.

Conditions

  • Calls must be made from your room.
  • Other international calls will be charged at a special rate.
  • If unused, this service cannot be exchanged for cash value.

Excludes:

  • Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
  • 800 calls
  • Calls through an outside operator
  • Collect calls
  • Calls using other phone companies
  • Calls to cell phones within Mexico

Resort Update
The Grand at Moon Palace has advised The waterpark is open and currently operating its signature attractions. Although the waterpark is operational, there are some areas that have not yet opened, due to the installation of additional waterslides, which are not yet complete.

The areas that are currently opened to guests are as follows:
  • Waves Swimming Pool
  • Splash Kids Zone
  • Playroom and Lazy River
  • Trenzas Waterslide

As the waterpark continues to increase in size, the Tobo-loco water slide, FlowRider Double Wave Simulator and a multi-entry waterslide will soon be opening but no official date has been announced. In the meantime, the existing FlowRider located within Moon Palace Cancun's Sunrise section is open and readily available to guests staying at The Grand.

All hours, fees, amenities, information and services are subject to change without notice.
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Choose a Vacation Package
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Kids/Teens Free More
4 days, 3 nights
Travel Dates 8/7 - 8/19
Starting at $1009 was $1919
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
Kids/Teens Free More
5 days, 4 nights
Travel Dates 8/25 - 12/19
Starting at $1189 was $2349
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts