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Sun Palace

Mexico - Cancun

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If you need some quality "alone" time with your sweetie, set your sights on the all-inclusive couples-only oasis at Sun ... More

Customer Rating 70 Reviews
Value
 
4.4
Service
 
4.8
Beaches & Pools
 
4.4
Dining Options
 
4.0
Room Comfort
 
4.7
4.5 out of 5
"Absolutely perfect vacation! My boyfriend and I spent 6 nights at Sun Palace, first time in Cancun, first time doing the "all-inclusive" thing. We went in with low expectations, because we have always..." – MissingSunPalace
77 out of 84 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.8
Beaches & Pools
 
4.4
Dining Options
 
4.0
Room Comfort
 
4.7
4.5 out of 5
"Absolutely perfect vacation! My boyfriend and I spent 6 nights at Sun Palace, first time in Cancun, first time doing the "all-inclusive" thing. We went in with low expectations, because we have always..." – MissingSunPalace
77 out of 84 (92%) customers would recommend this product to a friend.
View from on of the 3 pools this was my favorite part. just chilling on the beach with yummy drink View from the quiet pool
All Customer Reviews
1-4 of 70 reviews. Sort by
June 14, 2019
Best vacation ever

If I could only vacation in one place all my life, this would be my pick. The Sun Palace resort was definitely one of the best I hace ever stayed at. Would definitely recommend this place to anyone. Adult only so it’s very peaceful and quiet.. lots of activities & the rooms are beautiful. The staff is super amazing and friendly.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: New York
Age: 19-24
Travel: 1-2 trips/year

June 4, 2019
Baecation ❤️

This was my boyfriend and I first out of the country vacation and it was nothing less than AMAZING! The staff at Sun Palace is AMAZING! I have not one negative thing to say about the staff. The staff there are very attentive and accommodating. We definitely will be going back there in the near future. The room was very clean and romantic. We had the junior suite with ocean view. There was a jetted jacuzzi , private balcony, and very nice size shower. The bed was extremely comfy and the property was very clean. My favorite restaurant on the property was Aurora. The resort is very peaceful and quiet and romantic. We loved it!!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: New Orleans
Age: 35-44
Travel: 1-2 trips/year

May 31, 2019
Perfect Place for Couples

This resort is a great value in a great location. It's near the end of the hotel zone so the beach was quiet. Cancun has a bad seaweed problem. The beaches were cleaned and raked daily ensuring that full of enjoyment of the proximity of the beach could be enjoyed. The infinity pool is great. This is a smaller resort which we loved so be sure to get your chairs before breakfast. Dining options were limited but all were excellent. The daily breakfast and lunch buffet were amazing. I was concerned on day 1 with only having one option for breakfast and lunch but it did not dissappoint. Room service is excellent and fast. The rooms are clean, modern and fairly comfortable. Our kind bed was not the greatest but the hotel is having a remodel starting June 15th so I'm sure it was due to them reaching the end of their life span. The weather was amazing and this hotel was perfect for laying out, swimming in the pool, playing in the ocean and soaking up the wonderful carribean climate. Due to proximity from pool, to beach, to hotel restaurants, you don't have to walk far to get what you need. The hotel staff is extremely friendly and accomodating. They were not pushy with the sit down sales pitch you usually get and actually told us to settle in first and visit the concierge if we wanted to talk to someone. I've never had an all inclusive do this....hug props. I would have given this resort 5 palms, but my only complaint is the swim up bar and drinks were very last luster and low quality. We would definitely visit the sun palace in the future.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Salt Lake City, UT
Age: 35-44
Travel: 3-6 trips/year

April 24, 2019
Sun Palace Was As Great As We Remembered

This was our second visit and we were thrilled again. Paid for concierge level, which was well worth the slight upcharge. With 2 exceptions, staff was great and we felt we were at a luxury hotel. Sun Palace offers Reaort Credits which can be applied, with some limits, to tours, spa treatments, photo sessions, special meals, etc.. Gursts pay a service fee for credits used + tips. Spa treatments are terrific and very reasonable with credits. And unused credits can be saves or transferred fir use within a year at other Palace properties. Pools and beach are magnificent. Food great: buffet for breakfast; poolside or buffet at lunch; restaurants at night plus 24/7 room service. No hard sell on tours, etc. We didn't go on any this visit, but have in the past. Nice gym, Outdoor, covered lap pool. Beautiful infinity pools overlooking the ocean. Not crowded when we visited. No waiting for anything. Resort is closing for renovations in Junee 2019 ...


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Rochester, NY
Age: 55-64
Travel: 3-6 trips/year

Room Information

Sun Palace features 252 rooms equipped with a double whirlpool tub, hair dryer, bathrobes, slippers, turndown service, liquor dispenser, flat screen satellite TV, stocked mini-bar and most with an ocean view. Special amenities include a double whirlpool tub in every room, 24-hour room service and a luxurious Palace Resorts(R) king bed. Superior and Deluxe rooms include Smart TV with YouTube, vTuner and Weather Channel. Concierge rooms include Apple TV with special apps including iTunes and Netflix.

Room Details

Deluxe Resort View
Hotel/Studio Unit Details

Superior Deluxe Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

What's to Love

The new renovations have made Sun Palace a great haven in Cancun for couples only. The resort is truly a place to relax and enjoy the chic surroundings with a nice array of restaurants and bars to complete the experience.

 

What We'd Change

While fetching a cab can be a bit of a chore, Sun Palace is just a short ride away from the best nightlife Cancun has to offer.

 

Why You Should Go

If you're looking for a romantic spot in the middle of Cancun, Sun Palace is the place to be. The resort is a real paradise that allows you to do anything you can dream of, or simply nothing at all.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Volleyball
  • Cable/Satellite TV
  • Concierge Services
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Dry Cleaning Services
  • Safe Deposit Box
  • Game Room
  • 4 Restaurants
  • Porter/Bellhop
  • Shopping
  • Massage ($)
  • Audio-Visual Equipment ($)
  • Photocopy Machine ($)
  • Spa Services ($)
  • Internet Access
  • Ice Machine
  • 24 Hour Room Service
  • Flat Screen Television


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Helicopter/Airplane Rides
  • Hiking/Biking Trails
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Sun Palace

Kilometro 20 Boulevard Kukulkan, Zonotelera, Cancun, QROO, 77500, Mexico

011-52-998-891-4100

Hotel Description

Sun Palace: Find Bliss in this Couples Only Retreat

If you need some quality "alone" time with your sweetie, set your sights on the all-inclusive couples-only oasis at Sun Palace in Cancun. Located on one of Cancun's famous powdery, white-sand coastlines, Sun Palace is a great vacation destination that's filled with romance, relaxation and plenty of fun in the sun.

Want to make a splash? Sun Palace's three interconnecting infinity pools are the perfect place to get your tan on while enjoying an ice-cold cocktail from the swim-up bar. If you'd prefer to stay out of the sun, you can take a dip in the resort's indoor pool. Speaking of relaxing, head over to Sun Palace's luxurious spa where you can treat yourself and that special someone to the perfect blend of Mayan, Asian and European techniques that are sure to leave you both relaxed and invigorated.

After your crash course in the art of stress-free living, your stomach will surely need a workout from Sun Palace's renowned chefs who'll take you on a titillating tour of Mexican, Italian and Argentinean cuisine. Hungry for tacos? El Alamo offers an a la carte Mexican menu in a casual setting. If you really want to knock your honey's socks off, Oriental Lounge not only offers beautiful outdoor ocean views, but some of the best Asian hors d'oeuvres and sushi around. When you've had your fill of sushi, check out the Lobby Bar for nightly live music until midnight. Not ready for bed? Take a romantic walk on the beach with the waves lapping at your feet.

Need a change of scenery? Sun Palace guests also have full access to sister properties Beach Palace, Moon Palace Golf & Spa Resort, Playacar Palace, Isla Mujeres Palace and Cozumel Palace where you'll have access to additional spas, restaurants and some of the best award-winning golf courses Cancun has to offer. No matter what your idea of paradise is, Sun Palace is the perfect place to reignite your passion, melt your stress away and spend an unforgettable couples-only vacation on the dreamy sands of Cancun.

This hotel is All-Inclusive.
Features include:

  • Luxury accommodations
  • Fine dining
  • Top shelf drinks
  • 24-hour Room Service
  • Unlimited phone calls within Mexico to the US and Canada
  • All taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Alamo
Type: Breakfast and lunch buffet. A la carte menu for dinner.
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm.
Description: Located in the lobby, serving an international buffet and Mexican for dinner.
Dress code: Shoes and shirts with sleeves. No wet clothing or swimsuits.

La Tratto
Type: Italian
Hours: Daily, 6pm-10:30pm
Description: Serving a la carte Italian dishes.
Dress code: Long pants, collared shirts and shoes.

The Steak
Type: Buffet
Hours: Daily, 6pm-10:30pm
Description: Located near the pool for casual dining, serving seafood buffet and fine cuts of beef
Dress code: Casual. No wet clothing or swimsuits.

Oriental Lounge
Type: Asian
Hours: Daily, 5pm-10:30pm
Description: Located outside with cocktails and Asian hors d'oeuvres and sushi.

Lobby Bar
Type:
Breakfast
Hours: Breakfast - daily, 5am-8am
Description: Continental breakfast.

The Snack
Type: Snack
Hours: noon-5pm
Description: Serves light snacks.

Pool Snack Bar
Type: Snacks
Hours: 11am-5pm
Description: Serving snacks poolside.

All hours are subject to change.



BARS/NIGHTLIFE

Pool Snack Bar
Snack available poolside. Daily, 11am-5pm

Pool Bar
Swim up Bar. Daily, 9am-5pm

Lobby Bar
Daily, 10am-1am

Wet Bar
Lounge chair service. Daily, 10am-7pm



BEACH

Sun Palace is located on one of Cancun's most beautiful stretches of white, sandy beach.


POOLS

Enjoy the ultimate luxury at one of 3 infinity pools. With stunning Caribbean views and a swim up bar, you'll love cooling off here after a day at the beach.

SPORTS/ACTIVITIES

Water

  • Water polo
  • Water volleyball
  • Water aerobics

Land

  • Fitness
  • Spanish lessons
  • Horseshoes
  • Beach volleyball
  • Bingo
  • Bocce ball

Golf
Check our room specials for golf packages at the award-winning Riviera Golf Course.



INTERNET

Sun Palace offers Wi-Fi throughout the resort for your convenience.

SPA SERVICES

Sun Palace offers a full-service spa that uses the finest techniques and name-brand products for your total relaxation and rejuvenation.
  • Massages
  • Couples massages
  • Body treatments
  • Facials
  • Sauna
  • Herbal steam room


WEDDING/HONEYMOON

Sun Palace offers a number of wedding packages to help make your dream wedding a reality. With an on-site wedding planner to take care of the details, you can rest assured that Sun Palace will have all your details covered. Please contact the resort directly for information on the complimentary wedding package and more.

Complimentary package inclusions include:

  • Chocolate colored ceremony structure and podium with floral decor
  • Themed wedding cake for 30 persons
  • Justice of the Peace of minister to perform legal, symbolic or vow-renewal ceremonies
  • One dinner reservation for 30 persons (with standard restaurant decor)
  • Breakfast in bed the morning after the ceremony
  • Wedding Planner
Honeymoon
Leave your stress behind, while Sun Palace handles every detail of your honeymoon. Please contact the resort directly for more information.

Complimentary honeymoon package includes:

  • Mini honeymoon cake
  • Bottle of sparkling wine
  • Romantic candlelight dinner
  • Breakfast in bed
  • Late check out until 6:00pm (upon request and subject to availability)


CHILD CARE

This is an adult only and couples only resort.

ADDITIONAL INFORMATION

Location
Sun Palace is located just 15 minutes from Cancun International Airport (CUN) and 35 minutes from downtown Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Age Restrictions
This is a couples only hotel for adults age 18 or over.

Spring Break
Spring Break groups are not permitted at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some Restrictions apply.

Conditions

  • Calls must be made from your room.
  • Other international calls will be charged at a special rate.
  • If unused, this service cannot be exchanged for cash value.

Excludes:

  • Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
  • 800 calls
  • Calls through an outside operator
  • Collect calls
  • Calls using other phone companies
  • Calls to cell phones within Mexico

Sister Properties
Eat and Play at All Palace Resorts: Guests of Sun Palace are welcome to enjoy the facilities and restaurants of Beach Palace, Moon Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Transportation, however, is not provided at all resorts.



All hours, fees, amenities, information and services are subject to change without notice.
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