Sun Palace

Mexico - Cancun

Our Rating
4 Nights with Air from $969 All-Inclusive
Info Customer Reviews Questions & Answers

If you need some quality "alone" time with your sweetie, set your sights on the all-inclusive couples-only oasis at Sun ... More

Customer Rating 58 Reviews
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4.5 out of 5
"Absolutely perfect vacation! My boyfriend and I spent 6 nights at Sun Palace, first time in Cancun, first time doing the "all-inclusive" thing. We went in with low expectations, because we have always..." – MissingSunPalace
65 out of 71 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Beaches & Pools
Dining Options
Room Comfort
4.5 out of 5
"Absolutely perfect vacation! My boyfriend and I spent 6 nights at Sun Palace, first time in Cancun, first time doing the "all-inclusive" thing. We went in with low expectations, because we have always..." – MissingSunPalace
65 out of 71 (92%) customers would recommend this product to a friend.
View from on of the 3 pools this was my favorite part. just chilling on the beach with yummy drink
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1-4 of 58 reviews. Sort by
May 26, 2018
Amazing for couples looking to relax

This resort is perfect for couples looking to relax! We loved it here and were truly impressed. The only reason for the 4 palms was the ocean was pretty rough and we couldn't swim. But the pools are awesome! The mexican restaurant didnt really have anything on the menu to draw us in to eat dinner there. Otherwise this resort the service the spa and the food was great! Cant wait to return some day!

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Overall Rating: 5
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From: Boston Ma
Age: 25-34
Travel: 1-2 trips/year

May 9, 2018
We love palace resorts

This was our third time at the Sun Palace in 4 years. It was excellent as the previous two times. It is nice to see the same staff again. They are very genuine and happy to see you.

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Overall Rating: 5
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From: Bloomington, Il
Age: 45-54
Travel: 1-2 trips/year

March 8, 2018
Very good....except room service

Overall very good. Better than average customer service. Typical up-selling on everything, easy to decline. Limited selection of restaurants, but what they have is pretty good. A few annoying things: twice while I was in the lobby rest room (separate occasions) a female cleaning staff entered while I'm doing my business. Not cool! Also, once while we had the Do Not Disturb sign lit, the person that replenishes the mini-bar knocked on the door and came right in! My wife and I are screaming to not come in, as we were just getting out of the shower. I said to him, "Didn't you see the Do Not Disturb", he replied, "Yeah, Yeah, a mistake" then turned and apology! DO NOT, I repeat, DO NOT order Room Service! On day 3 we ordered lunch, I got lasagna, about 20 minutes after, I couldn't make it to the bathroom fast enough....that unfortunately lasted the rest of the vacation. The other food was fine, and that was the only Room Service we ordered. Will never do that again!

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Overall Rating: 4
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From: Palm Beach, FL
Age: 45-54
Travel: 1-2 trips/year

February 17, 2018
nice and small

We made a last minute reservation because of a flight cancelation the day before we couldn’t get out to Puerto Vallarta, So we just picked any hotel with a good reviews. When we first arrived they didn’t have our reservation, we started to worry, but within 5 mins it was figured out. Because we booked the hotel the day before it wasn’t in the system. I have to say that we are used to bigger properties with huge beautiful lobbies, so right away we are thinking this hotel was probably going to be a letdown because of the size of the lobby and complex. The first meal in the main restaurant was during Mexican night and my choice of food was very nice, my wife wasn’t so impressed with hers. The guest room was very nice and beautiful views of the ocean, The three pools are nice, but 2 pools need to be refinished on the bottoms. The hotel is little tired and need some remodeling. We stayed 1 week and we are extremely fussy people and have not found a resort yet that we would go back to until now! The staff bends over backwards to please you, they are always around with a friendly smiling faces eager to help and serve you. The food was outstanding and they had a huge variety to choose from. We spend most of our time at the smaller pool relaxing, it was wonderful. Since the property is so small the staff really got to know us and are needs. Plus we met so many people from all over the world and the USA that been back to this hotel 4 or more times. We totally understand why they keep coming back. So if you are looking for a compact resort with lots of smiling faces and good food this it. We will be back… Craig and Pam

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Overall Rating: 5
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From: milwaukee
Age: 55-64

Room Information

Sun Palace features 252 rooms equipped with a double whirlpool tub, hair dryer, bathrobes, slippers, turndown service, liquor dispenser, flat screen satellite TV, stocked mini-bar and most with an ocean view. Special amenities include a double whirlpool tub in every room, 24-hour room service and a luxurious Palace Resorts(R) king bed. Superior and Deluxe rooms include Smart TV with YouTube, vTuner and Weather Channel. Concierge rooms include Apple TV with special apps including iTunes and Netflix.

Room Details

Deluxe Resort View
Hotel/Studio Unit Details

Superior Deluxe Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

What's to Love

The new renovations have made Sun Palace a great haven in Cancun for couples only. The resort is truly a place to relax and enjoy the chic surroundings with a nice array of restaurants and bars to complete the experience.


What We'd Change

While fetching a cab can be a bit of a chore, Sun Palace is just a short ride away from the best nightlife Cancun has to offer.


Why You Should Go

If you're looking for a romantic spot in the middle of Cancun, Sun Palace is the place to be. The resort is a real paradise that allows you to do anything you can dream of, or simply nothing at all.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Volleyball
  • Cable/Satellite TV
  • Concierge Services
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Dry Cleaning Services
  • Safe Deposit Box
  • Game Room
  • 4 Restaurants
  • Porter/Bellhop
  • Shopping
  • Massage ($)
  • Audio-Visual Equipment ($)
  • Photocopy Machine ($)
  • Spa Services ($)
  • Internet Access
  • Ice Machine
  • 24 Hour Room Service
  • Flat Screen Television

Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Helicopter/Airplane Rides
  • Hiking/Biking Trails
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Sun Palace

Kilometro 20 Boulevard Kukulkan, Zonotelera, Cancun, QROO, 77500, Mexico


Hotel Description

Sun Palace: Find Bliss in this Couples Only Retreat

If you need some quality "alone" time with your sweetie, set your sights on the all-inclusive couples-only oasis at Sun Palace in Cancun. Located on one of Cancun's famous powdery, white-sand coastlines, Sun Palace is a great vacation destination that's filled with romance, relaxation and plenty of fun in the sun.

Want to make a splash? Sun Palace's three interconnecting infinity pools are the perfect place to get your tan on while enjoying an ice-cold cocktail from the swim-up bar. If you'd prefer to stay out of the sun, you can take a dip in the resort's indoor pool. Speaking of relaxing, head over to Sun Palace's luxurious spa where you can treat yourself and that special someone to the perfect blend of Mayan, Asian and European techniques that are sure to leave you both relaxed and invigorated.

After your crash course in the art of stress-free living, your stomach will surely need a workout from Sun Palace's renowned chefs who'll take you on a titillating tour of Mexican, Italian and Argentinean cuisine. Hungry for tacos? El Alamo offers an a la carte Mexican menu in a casual setting. If you really want to knock your honey's socks off, Oriental Lounge not only offers beautiful outdoor ocean views, but some of the best Asian hors d'oeuvres and sushi around. When you've had your fill of sushi, check out the Lobby Bar for nightly live music until midnight. Not ready for bed? Take a romantic walk on the beach with the waves lapping at your feet.

Need a change of scenery? Sun Palace guests also have full access to sister properties Beach Palace, Moon Palace Golf & Spa Resort, Playacar Palace, Isla Mujeres Palace and Cozumel Palace where you'll have access to additional spas, restaurants and some of the best award-winning golf courses Cancun has to offer. No matter what your idea of paradise is, Sun Palace is the perfect place to reignite your passion, melt your stress away and spend an unforgettable couples-only vacation on the dreamy sands of Cancun.

This hotel is All-Inclusive.
Features include:

  • Luxury accommodations
  • Fine dining
  • Top shelf drinks
  • 24-hour Room Service
  • Unlimited phone calls within Mexico to the US and Canada
  • All taxes and gratuities


This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Alamo
Type: Breakfast and lunch buffet. A la carte menu for dinner.
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm.
Description: Located in the lobby, serving an international buffet and Mexican for dinner.
Dress code: Shoes and shirts with sleeves. No wet clothing or swimsuits.

La Tratto
Type: Italian
Hours: Daily, 6pm-10:30pm
Description: Serving a la carte Italian dishes.
Dress code: Long pants, collared shirts and shoes.

The Steak
Type: Buffet
Hours: Daily, 6pm-10:30pm
Description: Located near the pool for casual dining, serving seafood buffet and fine cuts of beef
Dress code: Casual. No wet clothing or swimsuits.

Oriental Lounge
Type: Asian
Hours: Daily, 5pm-10:30pm
Description: Located outside with cocktails and Asian hors d'oeuvres and sushi.

Lobby Bar
Hours: Breakfast - daily, 5am-8am
Description: Continental breakfast.

The Snack
Type: Snack
Hours: noon-5pm
Description: Serves light snacks.

Pool Snack Bar
Type: Snacks
Hours: 11am-5pm
Description: Serving snacks poolside.

All hours are subject to change.


Pool Snack Bar
Snack available poolside. Daily, 11am-5pm

Pool Bar
Swim up Bar. Daily, 9am-5pm

Lobby Bar
Daily, 10am-1am

Wet Bar
Lounge chair service. Daily, 10am-7pm


Sun Palace is located on one of Cancun's most beautiful stretches of white, sandy beach.


Enjoy the ultimate luxury at one of 3 infinity pools. With stunning Caribbean views and a swim up bar, you'll love cooling off here after a day at the beach.



  • Water polo
  • Water volleyball
  • Water aerobics


  • Fitness
  • Spanish lessons
  • Horseshoes
  • Beach volleyball
  • Bingo
  • Bocce ball

Check our room specials for golf packages at the award-winning Riviera Golf Course.


Sun Palace offers Wi-Fi throughout the resort for your convenience.


Sun Palace offers a full-service spa that uses the finest techniques and name-brand products for your total relaxation and rejuvenation.
  • Massages
  • Couples massages
  • Body treatments
  • Facials
  • Sauna
  • Herbal steam room


Sun Palace offers a number of wedding packages to help make your dream wedding a reality. With an on-site wedding planner to take care of the details, you can rest assured that Sun Palace will have all your details covered. Please contact the resort directly for information on the complimentary wedding package and more.

Complimentary package inclusions include:

  • Chocolate colored ceremony structure and podium with floral decor
  • Themed wedding cake for 30 persons
  • Justice of the Peace of minister to perform legal, symbolic or vow-renewal ceremonies
  • One dinner reservation for 30 persons (with standard restaurant decor)
  • Breakfast in bed the morning after the ceremony
  • Wedding Planner
Leave your stress behind, while Sun Palace handles every detail of your honeymoon. Please contact the resort directly for more information.

Complimentary honeymoon package includes:

  • Mini honeymoon cake
  • Bottle of sparkling wine
  • Romantic candlelight dinner
  • Breakfast in bed
  • Late check out until 6:00pm (upon request and subject to availability)


This is an adult only and couples only resort.


Sun Palace is located just 15 minutes from Cancun International Airport (CUN) and 35 minutes from downtown Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Age Restrictions
This is a couples only hotel for adults age 18 or over.

Spring Break
Spring Break groups are not permitted at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some Restrictions apply.


  • Calls must be made from your room.
  • Other international calls will be charged at a special rate.
  • If unused, this service cannot be exchanged for cash value.


  • Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
  • 800 calls
  • Calls through an outside operator
  • Collect calls
  • Calls using other phone companies
  • Calls to cell phones within Mexico

Sister Properties
Eat and Play at All Palace Resorts: Guests of Sun Palace are welcome to enjoy the facilities and restaurants of Beach Palace, Moon Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Transportation, however, is not provided at all resorts.

All hours, fees, amenities, information and services are subject to change without notice.

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$750 in Resort Credits More
5 days, 4 nights
Travel Dates 8/21 - 12/20
Starting at $969 was $2039

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

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