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Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $469 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 629 Reviews
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.8
Dining Options
 
3.7
Room Comfort
 
3.7
4 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
586 out of 740 (79%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.8
Dining Options
 
3.7
Room Comfort
 
3.7
4 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
586 out of 740 (79%) customers would recommend this product to a friend.
Sandos Caracol Mayan Ruin sand never gets hot! Monkeys outside out room Peeling paint and dirty Sandos Caracol Beach Area Riviera Restaurant tables on terrace overlooking beach Just one of many delighful drinks!! Free!! Ohh la la the beach club The resorts cenote cenote outside our room swim-up bar A monkey right on our balcony Old Coffee Grinds/Dirty Machine My kids got to hold a tucan on the beach Peacock 24 hour buffet MAP OF RESORT Cenote at the resort Pretty pool from suspension bridge Splashpad Our welcome committee The beach we snorkeled from! fun in the sun Doves kissing.& candles The beach was as relaxing as our stay. beach view from boardwalk Main Cenote Beach at sunset great beds, cleaning service was great!!!!!! Fruit Basket/ w wine & glasses. Pool Beach The beach The view from the beach! MisTer Crab Moldy Walls Furniture was falling apart Monkeys snorkling with turtles Jungle jaquzzi tubs in the room!!!!! Beach Ahhh The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. Awe, another day in paradise! the rooms a view of the beach Room broken shelves, example of the room bad shapes. steak included Nice view & relaxing Cenote Shrimp cocktail on the beach. Tequila tasting. Yum! monkey Everyday was something new ! Dinner at dusk Kayaking off the beach Picture Perfect Views
All Customer Reviews
1-4 of 629 reviews. Sort by
March 20, 2019
Wow amazing staff

I had such a great time I was taken care at the counter by Malena, kervin and alexg were super helpful and very nice. At the Mexican restaurant brenda was super helpful made an extra especial dinner table for our last nigt. Kibe the guest service gave me a wonderful tour and show us the amenities. I was mostly impressed by lucia of royal elite was such a great presentation knew and answers to all of my inquiries, she really made me want to be part of this great hotel chain. I really enjoyed my time with her the most. The best place to be at is the adult pool by the restaurant la jungla. the best staff experience i ever had. The Capitan Angeles and Virginia (vicky) were by far the company and service they made our stay feel like home and super fun. The rest of the crew kai, angel, victor, Luis were very attentive as well. The main cenote was a lot of fun too with snorkeling that was relaxing and we had great information by Sergio and the Life guard Marco that gave us information about the cenote while getting ready for it. We also did the activities of the senses and monica and the other girl which i just forget her name but she was very peace and love, gave us a wonderful inside on the senses tour. Another person that made us love this place was brenda at the Mexican restaurant that had a table set for us for the last night that was beautiful and she gave us awesome service. All the shows were amazing but was really in love with the fuego show and Michael Jackson. Heroes was fun too. Highly recommended and if you can invest on the adult section to avoid the kids. Got hit by a ball at the pool had to remember i was in vacation. :) Also look for Alberto or your cheapcaribean rep in the resort, they will assist you with extras just by coming from cheapcaribean


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Miami
Age: 35-44
Travel: 1-2 trips/year

March 13, 2019
Our third time here.

This was our third time here. We absolutely fell in love with this place! The jungle is all around you with all kinds of animals everywhere. We always stay in the "adults only "section and it is blissfully peaceful! The staff here are all very kind and alot of fun.The beach is heavenly and so is the pool area. Everything is very clean and tidy. We talked a bunch of our friends into going with us this year. One of my complaints (and reason for the lower rating) is that this time we were really disappointed in the dining aspect of the resort. The mexican buffet (our favorite) was closed the entire time we were there. This caused quite a backup at all the other restaraunts. There were sometimes up to an hour wait times. Everyone waiting in line with their cry kids got to be too much for us and we usually ended up just eating (again) at the Brazilian restaraunt in the adults only section. This is the third year we have not been able to even get in or make reservations at the Japanese restaraunt. Also, there seemed to be ALOT more people at the resort this time, even though we planned our trip for exactly the same time of year. My other complaint is that we were constantly pestered by people from the spa trying to sell us spa treatments. Maybe people have just finally found this hidden treasure, and I can't really blame the resort for that except that they didn't seem able to keep up with it all. My husband and I will probably go back for another try in a year or two. Hopefully they will have it all worked out.


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Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Seattle, Wa.
Age: 45-54
Travel: 1-2 trips/year

March 11, 2019
Mixed reviews

We were upgraded to an Eco Family room which was nice. It had a bunk bed, a king size bed, an upgraded bathroom with a separate, private toilet stall which was smart! There were no other chairs in the room to hang out in so we brought in one from the patio. The patio was small and we didn’t really use it much. It overlooked the slides from the water park. The mini fridge was stocked w seltzer, soda and beer each day. The resort itself is beautiful. The rock paths with lush greenery and little foot bridges had so much character. We saw monkeys, coaties, raccoons, beautiful birds and iguanas daily, which was a lot of fun. The lobby, restaurants, bars, game room and the circle where there are a few shops were all really tasteful as well. The Mexican buffet restaurant is closed during their less busy seasons and opened 3/1. There were 3 pools we could use. One was near the water park. It was quiet and mainly for families and was my favorite in terms of the energy and vibe. It was fun but not “too fun”, there was a pool bar and we met very friendly people there. The water park is separated by age/height and they follow that strictly. My 11 year old daughter could only do the adult rides and each day about 3 or 4 of them were open (out of 7). She enjoyed them but as w any big water slides, got knocked around a bit! There is no pool in the water park to wade or swim in while your kids are on the slides so that was a bummer. There was a buffet snack bar, soda bar and ice cream bar. The main pool is right at the beach and was broken up into 2 parts; one with the swim up bar and one without. The pool was great and activities were fun, and there is a break where it’s quieter between 1-3 everyday. They have a buffet lunch at the pool each day as well. It was super crowded and at times a bit loud and overwhelming. My daughter and husband rode segways (extra cost) and had a blast! They also went to ride bikes one day but they weren’t in the best condition. The beach was rocky and had lots of seaweed. There were people who were very pushy asking you to buy photo sessions, massages, pet the bird, take excursions, etc and that was a little annoying. We did get massages on the beach and I bought a coconut for $5 - they picked it from the tree in front of me and cracked it, put a straw in it and I loved it. The buffets were good - not great but good enough. The international buffet had a Mexican station which was fun and then your staples (salad bar, fruit bar, hot dogs, burgers, chicken nuggets, chicken, fish, etc) and the Mexican and Italian buffets were good too. The steakhouse, Brazilian restaurant and hibachi were all really great and we loved it. The shows were good! There is a 3 part story which are presented in 3 different areas of the resort as shows throughout the week, a Michael Jackson tribute, casino night, karaoke night, etc ... there are a few nights where they set vendors up at the circle and that was very fun as well. The cenotes were pretty and we hoped to snorkel but it didn’t look as clean as we hoped. There was sometimes an odor throughout the resort as well. Overall, we enjoyed our trip. We didn’t feel as connected to the resort or staff in a way we have in other resorts that were smaller and less spread out, and we were bummed about the beach bc we wanted to swim in the ocean (people did but not tons - bring water shoes for sure). We won’t go back but it was a fun week and we did enjoy the resort!


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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Vermont
Age: 45-54
Travel: 1-2 trips/year

March 5, 2019

Pros: large territory with lots of different animals walking around,Workers are nice and attentive, food is average. Cons:impossible to swim in the sea! Very rocky! I do not swim in pools and was coming to swim in the sea... Oh well... No internet in basic room! Website doesn't say it! States free WiFi! If I knew I would book another room, but for 2 people we did not need a bigger room, especially if booked it to sleep in and not to spend a lot of time there! Smoothies at the bar made out of sugary sir ops not real fruit! Really for kids?!!!! Would I go back there-NO, but someone with small children that love animals and stay in the pool is ok.


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: New York
Age: 35-44
Travel: 3-6 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only)
Hotel/Studio Unit Details

Eco Superior
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only)
Hotel/Studio Unit Details

Eco Family Suite
Hotel/Studio Unit Details

Royal Elite Superior
Hotel/Studio Unit Details

Select Club Penthouse (Adults-Only)
Hotel/Studio Unit Details

Eco Family Penthouse
Hotel/Studio Unit Details

Royal Elite One Bedroom Suite
Hotel/Studio Unit Details

Royal Elite Penthouse
Hotel/Studio Unit Details

What's to Love

The All-Nature Experience includes 40 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's All-Nature Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges

Sandos Caracol also offers fantastic exchange privileges with Sandos Playacar Beach Resort, subject to availability. Guests should book their day passes (available for use from 11am-11pm) at the concierge desk of Sandos Caracol. Privileges include access to Sandos Playacar's buffet restaurants and several other facilities and amenities!



DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, Snacks: 4pm - 6pm; Dinner: 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm Snacks - 11pm-5am
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Lobby
Type: Snacks
Hours: Daily, 5am-7am

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Eco Activities for Kids: We focus on teaching our children to live in harmony with nature, and to take care of the environment. We offer a variety of activities designed to help children interact with our native animals and plants.
Kids Club fully equipped with video games, jungle gym, trampoline, and a mini movie theatre, with fully supervised activities program such as: children's pool, games and arts & crafts and mini disco. For children 4-12 years old. Open 10am-10pm.
Baby Club for the ages 2-3 years is open 10am-1pm and 3pm-6pm.
Teens Activities for 13-17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball, beach soccer, volleyball, seven brand new water slides, among others. Schedule times may vary according to weekly program.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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