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Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating
1-800-880-2177
4 Nights with Air from $439 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 560 Reviews
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.8
Dining Options
 
3.8
Room Comfort
 
3.8
4 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
538 out of 665 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.8
Dining Options
 
3.8
Room Comfort
 
3.8
4 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
538 out of 665 (81%) customers would recommend this product to a friend.
Sandos Caracol Mayan Ruin sand never gets hot! Monkeys outside out room Peeling paint and dirty Sandos Caracol Beach Area Riviera Restaurant tables on terrace overlooking beach Just one of many delighful drinks!! Free!! Ohh la la the beach club The resorts cenote cenote outside our room swim-up bar A monkey right on our balcony My kids got to hold a tucan on the beach Peacock 24 hour buffet MAP OF RESORT Cenote at the resort Pretty pool from suspension bridge Splashpad Our welcome committee The beach we snorkeled from! fun in the sun Doves kissing.& candles The beach was as relaxing as our stay. beach view from boardwalk Main Cenote Beach at sunset great beds, cleaning service was great!!!!!! Fruit Basket/ w wine & glasses. Pool Beach The beach The view from the beach! MisTer Crab Furniture was falling apart snorkling with turtles Jungle jaquzzi tubs in the room!!!!! Beach Ahhh The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. Awe, another day in paradise! the rooms a view of the beach Room broken shelves, example of the room bad shapes. steak included Nice view & relaxing Cenote Shrimp cocktail on the beach. Tequila tasting. Yum! monkey Everyday was something new ! Dinner at dusk Kayaking off the beach Picture Perfect Views
All Customer Reviews
1-4 of 560 reviews. Sort by
July 17, 2018
Amazing trip

This place is absolutely amazing. My wife and I came here for a much needed vacation and it exceeded our expectations. The staff is great. Anything we wanted or needed they got it for us with a smile. The scenery and wild life is awesome! There are lots of walking trails, a suspension bridge that goes over a beautiful cenote and different kinds of plants every where. The beach is a little rocky but that brings in more fish to look at while snorkeling. This was one of the best trips we’ve ever had. We will definitely be back. If you like nature I highly recommend sandos caracol eco resort.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: St. Louis
Age: 35-44
Travel: 1-2 trips/year

July 16, 2018

We will never stay at Sandos again. GOOD: 1. The water park is good for young kids. There are several small slides and shallow pools, drinks and ice cream. 2. We ate at the Steak and Seafood restaurant, the Brazilian restaurant, and the Mediterranean restaurant. The food was great in all 3. Only the Steak and Seafood restaurant is enclosed with air conditioning, the others are open, so it's hot and lots of bugs. **Make reservations! 3. According to my kids, the room service food was the best of the resort. Quesadillas and Fajitas, but it takes an hour or more to get the food! 4. The room key is a small chip that they put on your bracelet. This was extremely convenient since you didn't have to worry about keeping up with a card key. NOT SO GOOD: 1. The pictures on the website are misleading! This resort is outdated, dirty, and understaffed. Hardly any wait staff in the bar areas or near the pool, you're better off going to the bar for your own drinks. 2. We had a large group traveling together. ALL of our rooms had black mold, some worse than others. One of the rooms even had blood behind the toilet. I wouldn't even shower without my shoes on! Absolutely disgusting. 3. We complained and they moved us to rooms on the "adult" side (for a fee), but since we had a 17 year old, we couldn't use any of the amenities. I don't know why they'd move a family with a non-adult to the adult portion of the resort. 4. In the new room, the window shade was falling off the wall. We had maintenance come and fix it, but at 3AM, it came crashing to the floor! The maintenance staff don't speak any English, so you just point them in the right direction and hope they know what you need; obviously in our case, they didn't adequately repair our issue. 5. MOSQUITOES! They are everywhere. Because the resort is an "eco" resort with rain forest and animals, the mosquitoes are bad. My legs easily had 100 bites on them. We stopped maid service in our room because they leave the doors open when cleaning. Every night, we'd kill 100's of mosquitoes before going to bed. They do offer some repellent throughout the resort, but it didn't work well for any of us! 6. No room service in the standard rooms. 7. It stinks. EVERYWHERE. There are animals all over the resort, so the smell of animal and animal waste is awful. 8. The drinks at the adult bars were the best. The lobby bar drinks were terrible. We left many full drinks on tables because they just weren't drinkable. 9. The resort is very understaffed. Getting someone to bring a drink to your dinner table or refill it sometimes took a really long time. 10. The food in the buffet restaurants was not good. Stale chips, noodles that were like rubber, cold hamburgers and hot dogs. There's only 2 options for lunch, neither are very good! 11. You have limited use of the Sandos resort in Playa Del Carman, but you have to get your own transportation there. We didn't bother. 12. The beach is very rocky, wear water shoes. 13. DIRTY. Everything was dirty. Poop on the sidewalks, aforementioned room issues, dirty pools, etc. We went to the spa one day and sat in the steam room, then in the pool. The pool was so slimy, the steps were really slick to walk on. 14. Half the time, when we went to turn in our towels, they were out of towel cards. We were sent all over the resort for a place to turn in towels because they were changing to locations while we were there. Hopefully they get this worked out quick, it was annoying! 15. The main cenote by the lobby is only open 9-5 (or 8-5). You have to wear a life jacket to swim in there. This vacation was easily the worst we've been on in a very very long time. We arrived on Saturday and we seriously considered changing our flights to leave early. We'll never stay at this resort again, ever! If you like jungle, animals, mosquitoes, dirty rooms, dirty pools, adequate food, and limited entertainment, this is the resort for you. Otherwise, do yourself a favor and book elsewhere!


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Houston Texas
Age: 45-54
Travel: 3-6 trips/year

July 15, 2018
Unsatisfied

Service at this resort is not a priority we will not return due to many different service deficiencies, no towels available at pool area for our kids,only one pool host for drinks. No early check in if you arrive early to the resort. And the list goes on!!


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: L.A.
Age: 45-54
Travel: 1-2 trips/year

July 13, 2018
Fun Family Vacation

The resort was very clean and well maintained. The water park was super fun for the kids. The beach was rocky, when the buffet was busy it was hard to get to food but other than that it was super fun. We loved the family suite with the plunge pool@


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: IL
Age: 35-44
Travel: 3-6 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only)
Hotel/Studio Unit Details

Deluxe Room (Available until 12/23/18)
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only)
Hotel/Studio Unit Details

Eco Family Suite
Hotel/Studio Unit Details

What's to Love

The All-Nature Experience includes 40 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's All-Nature Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, Snacks: 4pm - 6pm; Dinner: 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm Snacks - 11pm-5am
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Lobby
Type: Snacks
Hours: Daily, 5am-7am

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Eco Activities for Kids: We focus on teaching our children to live in harmony with nature, and to take care of the environment. We offer a variety of activities designed to help children interact with our native animals and plants.
Kids Club fully equipped with video games, jungle gym, trampoline, and a mini movie theatre, with fully supervised activities program such as: children's pool, games and arts & crafts and mini disco. For children 4-12 years old. Open 10am-10pm.
Baby Club for the ages 2-3 years is open 10am-1pm and 3pm-6pm.
Teens Activities for 13-17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball, beach soccer, volleyball, seven brand new water slides, among others. Schedule times may vary according to weekly program.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.

Resort Update
Sandos Hotels & Resorts has advised that they are continuing their renovations in the Family Section at Sandos Caracol Eco Resort. The third phase of this renovation project will begin August 6, 2018 and will be completed December 16, 2018. During this phase 136 rooms will be remodeled in buildings 32 through 42. Sandos will do their utmost best to minimize the visual and noise impact of the room renovations.



All hours, fees, amenities, information and services are subject to change without notice.
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