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Now this is where grown-ups can enjoy the finer things in life. The Platinum Yucatan Princess creates an atmosphere that
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Now this is where grown-ups can enjoy the finer things in life. The Platinum Yucatan Princess creates an atmosphere that makes you want to dress in your showstopper outfit and mingle with the beautiful people. Located on clear Caribbean water, the Riviera Maya resort is sophisticated and contemporary in design and presentation. Modern touches are weaved into the luxurious style of a Mexican getaway you just cannot miss.
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"Stayed at this resort a couple of weeks ago (July 13-18, 2017) with two friends, having booked a Jr Suite. When we arrived, the front desk informed us that we had been upgraded to a Platinum Suite beca..." – MarkW
421 out of 520 (81%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.4
Beaches & Pools
3.7
Dining Options
3.9
Room Comfort
4.3
"Stayed at this resort a couple of weeks ago (July 13-18, 2017) with two friends, having booked a Jr Suite. When we arrived, the front desk informed us that we had been upgraded to a Platinum Suite beca..." – MarkW
421 out of 520 (81%) customers would recommend this product to a friend.
All Customer Reviews
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November 22, 2019
Very nice hotel. It's pretty big. I stayed by the main party pool area so you have to walk to the other side of hotel for the restaurants and beach. The buffet was great and many food options. All of the staff is very nice and helped me with whatever I needed. I checked in one day and my girlfriend checked in a day after me and they did everything to accommodate us. The rooms are very nice and big. Beds are very comfortable and AC is great in the room. Entertainment was great at the hotel. The beach had no seaweed but it can be rocky when you get into the water. Only thing is the food at the restaurants is just ok. Buffet was better. I would definitely come back to stay at this hotel again.
Really enjoyed my trip to the Platinum Yucatan Princess. Rooms were very comfortable. Food was better than average for an all inclusive (the buffet was a little bland which is typical, but lots of choices). Booze was better than most (captain Morgan, Crown Royal, Absolute, etc.). They make really good drinks at the bar located between the Italian and Japanese restaurant. Two fun swim-up bars were very enjoyable.
Amazing Customer service! Everyone was so nice and kind. The resort really made me and my husband feel welcomed and would check that we were happy with our stay. The second day we were there we decided to get a massage. The staff convinced us to add Jacuzzi And Sauna time that we could use at any time during our stay. Unfortunately, I got sick and was not able to do the jacuzzi and sauna part of our spa. I let the front desk know at check out but they said I would still have to pay for it. Overall it was a great stay. I would definitely go back.
Food quality was great, it was flavorful and even the buffet had plenty of variety daily. They had great midday snacks by the main pool. Drinks were also good, more potent than I’ve had at other all inclusive resorts. Rooms were clean and room service was quick. There were plenty of pools and they had fun activities by the main pool. The only con is that the beach had seaweed and looked overall unkempt. The ocean water also looked murky. That being said, we had a blast and would definitely recommend!
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Ask a question about Platinum Yucatan Princess (Adults-Only) or help someone else answer theirs.
Can you answer these questions?
51 questions, 290 answers.
Is there a disco for nightly dancing?5 answers
4 years, 56 months ago
susie zoo
There is a mini disco at the sister property, but that is for kids ages 12-17.
CCGreg
Yes, It opens at 10 PM nightly
ScubaJim
Yes, there is.
Smartyyy
Yes
Ayayoo
Yeah, they have nightly dancing, but they were a bit boring and closed early!
Ourhoneymoon
Is this the Grand Yucatan Princess?5 answers
4 years, 56 months ago
Virginia Beach
No. This is the Platinum Yucatan Princess. There is also a Grand Riviera Princess, but we are unfamiliar with a "Grand Yucatan Princess." Please contact one of our Beach Experts at 1-800-915-2322 if you require further assistance.
BILLCC
No, there are 2 hotels on the Princess property. This resort is the newest and adult only resort.
shauncks
There isn't a Grand Yucatan Princess. Princess does have two with the word Platinum which can make it confusing.
(1) Platinum Yucatan Princess: Was built in 2014 next door to the larger Grand Riviera and Grand Sunset Resort. It is adults only.
(2) Platinum at Grand Riviera and Grand Sunset is an exclusive area of the Grand Riviera and Grand Sunset Resort.
DTBeachbum
No, that is the sister property (which allows kids)
EnriqueM
Yes
ShaunW
What's the "Adult Only" age? Is it 18 or 21?5 answers
4 years, 56 months ago
TaySchulz
The minimum check-in age is 18.
BILLCC
I believe it is 18 but the crowd is a bit older. There was a couple of groups there in mid to late 20s.
shauncks
18
heidi837
18 year olds are allowed at the resort.
rgcchunter
18
VacationWhor
Room location5 answers
Is it possible to have a room on the end that is beach front and not in the middle? It looks like there are 3 floors with 6 rooms across on the end closest to the beach.
4 years, 56 months ago
New Jersey
It is possible to request a room on the end. All requests are based upon availability at the time of check-in. The information sent is strictly a request and is not guaranteed. Rooms are not assigned until check-in, so there is no way to confirm exact room placement prior.
BILLCC
There are no rooms that are really beach front as the resort is set back a bit from the beach. There are several different buildings and options if you want quite/secluded or closer to the main pool with would be louder. There is a building closet to the ocean and I would suggest that building. There is also a pool with a swim up bar that is more quieter than the main pool at that building.
shauncks
You could possibly have an ocean view room, but not a beach front room as there are mangrove trees and nature preserves between the building and the beach. In the attached photo, the building with the diagonal stripes are the closest to the ocean.
Kassandra531
They give rooms based on the availability the day that you check in. Also, the smell of sewer gets stronger the closer you are to the beach, so I wouldn’t recommend a beach front room unless you enjoy that smell.
Shortstuffxx
You can't see the beach from any of the Platinum suites. The resort needs to update photos as there is a Mangrove separating the resort from the beach.
CowboySteve
are there any smoking rooms in this property?9 answers
4 years, 56 months ago
Clarksville, Tennessee
According to the resort's official website, smoking rooms are available. This info can be found here: https://www.playadelcarmen.com/hotels/platinum-yucatan-princess-adults-only-all-inclusive
BILLCC
Yes, there was a smoking area of the resort that had rooms available.
Stryder
There is smoking on your balcony or patio, and pretty much throughout the resort you can smoke!
VBCouple
yes, they have smoking rooms.
RoninDallas
Yes there are smoking rooms.
KBtriptocancun
People were smoking everywhere except the restaurants.
If you don't like smelling other people's cigars & cigarettes, you may want to look for a non-smoking property instead.
I fall into that category, and it crossed my mind while i was there.
XTACO
yes there is. I was in one but I don’t smoke and it still smelled clean and fresh.
travelthecarribeanforlife
Yes there are.
Haileyaliask
Yes there are. We had one
Sunnygirl25
How long does it take to get here from the airport?5 answers
4 years, 56 months ago
fredericksburg
About 45 minutes (for shared transportation) from Cancun Airport, maybe closer to 35-40 minutes if you have private transportation with direct airport to hotel transit.
ELAW
This resort is located one hour (60km) from the Cancun International Airport.
BILLCC
About an hour.
Scubastargirl
Around 40 minutes. However, your transport might stop at 1 or 2 other resorts, if you have additional passengers on your van.
RoninDallas
About 30 minutes direct transfer, longer if you have to drop other groups off on the way.
Binder2016
Is topless sunbathing allowed?8 answers
4 years, 56 months ago
rvc
There are laws in Mexico restricting topless sunbathing, but we find they are often loosely enforced and at the resort's general discretion.
CCGreg
There were some topless sunbathers. Most were men though. Just kidding. There were some topless women sunbathers. I don't know if it was allowed but nobody was complaining.
Macdaddy
yes
Simpsons
No
Knightly82
I saw several people in the resort sunbathing top less. So yes!
Renny16
yes
Smartyyy
While I cannot make the claim as to if it was allowed or not... I can say we stayed for 5 days and in the afternoons of each day we did observe topless sunbathing. Some very respectfully, off and away from the general areas, others very "flauntingly" (as my wife stated).
I cannot say if they were informed that they needed to cover up or not.
Iwilson
Yes
ShaunW
Can you eat at the restaurants in the sister properties?5 answers
4 years, 55 months ago
NVN
Yes! In addition to the all-inclusive services you'll get at the Platinum Yucatan Princess, you will also have access to all the facilities and services at the nearby Hotel Grand Riviera Princess and Grand Sunset Princess resorts.
BILLCC
Yes
BeautifulB
Yes, but you need the give them 24 hours notice
PAbeachlover
Yes but you are supposed to make a reservation at the sister properties's restaurants
BGandLNL
Yes but make a reservation.
Christine79
All inclusive alcohol drinks10 answers
Does the all inclusive package include alcoholic drinks and food?
4 years, 55 months ago
Nikki
Yes it does - drinks flowed with many different bars available. Food was plentiful and available 24 hours a day.
20thAnniversaryTrip
Yes. Food and alcoholic beverages are included in the all-inclusive plan at this resort.
BILLCC
Yes it includes all the alcohol and food you want!
VBCouple
Yes, all cocktails, food, and shows. House wine is included in restaurants, but there is an additional wine menu also available.
bagpeople
Yes it does
Bgipson
Yes
Deen
Yes - food and drinks are inclusive. There is one restaurant where you need a reservation & pay separately - Skyline.
ExploringLife
Yes, every eating location except the skylights restaurant which has added expense. All drinks are included and were well made to my taste. (not skimming on alcoholic content) - some leave dollar tips, some don't. Didn't feel the expectation to tip (no jars or glasses out for tipping).
Iwilson
Yes. There are options to purchase top shelf wine at the restaurant but that is it.
EnriqueM
yes- it was great! we bought wine one night - house wine was so-so, but everything else was fantastic
Jewlzgo
Is the beach usable ? (at The Platinum Princess)5 answers
A few customer reviews have mentioned the lack of a really usable beach.
Has this been fixed?
4 years, 54 months ago
NYC
The beach has been cleaned and is usable.
SalCC
The Rui Palace Las Americas has two beaches. the biggest one was beautiful and very usable. i took a long walk along the shore and our beach was by far the best. The smaller beach was rocky and not usable. that is where they had goading activities.
Macdaddy
There was still a lot of seaweed and rocks, it was very hard to swim right in front of the resort!
VBCouple
Not unless you like rocks and seaweed.
Scubastargirl
The beach is beautiful to look at, but a little on the rocky side. There is a swimming area that is large that is roped off, I wouldn't suggest going past the area, as there were jet skis flying by from other resorts.
Kassandra531
How is the beach situation?5 answers
I see a lot of reviews who state that the beach was terrible (seaweed problem). I know this is not the hotels fault and probably hard to take care of, but since beach is very important to us, I want to ask if anything has been done about that/is it still bad? before I book?
4 years, 54 months ago
Alba
The beaches were gorgeous. For our entire stay we did not see any seaweed until the very last day and that was only after it had rained very hard the previous night.
Macdaddy
The resort sits on a pristine stretch of beach and takes care to ensure it is well maintained. The beach is cleaned regularly of any seaweed that may be around.
SalCC
This is not the best place if you are a heavy beach user.
They did a good job with the seaweed but there is a lot of coral in the water so swimming/wading was difficult.
Pools were very nice and swim out rooms were very nice.
We walked along the beach but that was about it.
They do have nice beach chairs and umbrellas on the beach so they do have a great setup.
KBtriptocancun
We just got back, and they did run a tractor to pick up the seaweed, after 8:30am we didn't see any seaweed on the beach whatso-ever! As you wade out into the ocean it is a little "rocky" as you get to about knee hight (This was in March)
Iwilson
The waves wash the seaweed up every day I was there and it was really bad and smelled AWEFUL but after 5 days being there I finally saw workers working at it on my last day (I stayed 7) seaweed wasn't being washed up and the beach water was so beautiful and Crystal clear but still seaweed was laying on beach from what washed up earlier in week
Connie7867
What are the "extras" that come along with booking a platinum room?5 answers
examples: room service, massages, drink service on beach, etc.
4 years, 54 months ago
Wisconsin
In a Platinum level room category (must say Platinum in title), one will have "access to the Platinum Lounge, which offers goodies like a 24-hour concierge, DVD Library, international newspapers, unlimited Internet, an exclusive continental breakfast area, a la carte restaurant reservations area and discounts on golf and water sports."
CCGreg
The most noticeable one to us (a couple who thought about upgrading, but didn't) was the location of the platinum rooms and the pool features. The location was much closer to the beach and directly across from the majority of the restaurants. Unfortunately, this made it not as private because people were frequently walking by to get to those things. If you get a swim out room, there were beds on the opposite side of the pool from your room which seemed like a really nice feature. You also got a less crowded swim-up bar. If you got one of the rooms on the top floor, you might have a better chance of seeing the ocean thanks to the location. Some of the rooms on the top floor had hot tubs on the balconies which seemed like a nice feature since it wasn't a swim-out. Not sure about other upgrades or amenities.
beachlover1368
I do not believe you get a lot more in terms of extras but the rooms are in the side of the resort closest to the beach, has a quieter pool, separate lobby, slightly nicer room decor. The party pool music can be a little much so I preferred the Platinum to the Deluxe.. but otherwise you have access to the same stuff. Most of the amenities (restaurants, gym, spa, beach are in the Platinum building)
BGandLNL
There are swim out pools and then some suites on the top floors with jacuzzi tubs. Not sure which one is the platinum but room service is included in every package as well as drink service by the beach. There are waitress but the pools and beach taking drink orders.
Mfields
There are no extras. Just a bigger room
Lavell
How is the nightlife at Areito Disco and are the drinks included?5 answers
4 years, 54 months ago
Wisconsin
Areito is a great place to dance and socialize and stays open until 2am. local and international drinks are included as part of the package.
CCGreg
I didn't personally go, but another couple there mentioned there was probably a dozen people at the disco during the weekdays, and filled up more over the weekend. Drinks are likely included since drinks are included all over the resort.
Stryder
The disco looked dead when I was there. And yes, all drinks are included.
Seawolf79
Did not try the disco, and all drinks are included.
1stVisit
Don’t go. This place sucks and everything is at an added fee
VDiver
how far by car is it to Playa del Carmen?5 answers
4 years, 53 months ago
pettero
It is a 10 minute drive.
LizCC
From the airport to this resort is about 45 minutes
MTDOWNS
Approximately 1.5-2 miles
BGandLNL
We took a cab to 5th street to go shopping and it was about 10 minutes $20 for the trip.
Mfields
25 minutes ish
Smartyyy
Is it dificult to get to the sister properties?5 answers
4 years, 53 months ago
stl
They are all within the same complex and a short walk from each other.
LizCC
Quite a long walk. There is a shuttle but it is very inconvenient and only goes at certain times and then it is full etc.
MTDOWNS
No
heidi837
No
Scubastargirl
No, it is faster to get to some of the restaurants in the sister property than some on this property. A simple 5 minute stroll down a sidewalk.
RoninDallas
How far to Xcaret from resort5 answers
4 years, 52 months ago
California
Xcaret is in Mexico, the Riviera Mia area while the Melia Caribe Tropical is in the Dominican Republic. Unless they have another hotel with the same name?
Worldwidetraveler2015
From Platinum Yucatan Princess (Adults-Only) to the Xcaret Eco park and ruins is approximately 24 mins. For more information, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It’s 1 hour away from the resort.
Rasul
A short 25-30 minutes
Trinigal5
Not far- we passed it on our way to an excursion- maybe 10 minutes?
Jewlzgo
Does the hotel filter their water and ice?5 answers
4 years, 52 months ago
Sher
The resort will normally provide water bottles for use. Please check with the resort directly for the most up to date information regarding their water supply. Their international phone number is: (01152 to dial out) 984-877-3500.
TimCC
Yes
Navis
yes! most resorts do.
Jane4Hugs
Yes, all restaurants and bars have filtered water. The rooms do not. I suggest using bottled water to brush teach, take medicine....etc. BTW this is for all resorts in the Riviera Maya region.
RoninDallas
Yes they do as well as their water. If you do not feel comfortable you can always get bottled water freeze and break it up as a suggestion.
NIKKIATL
Premium Drinks5 answers
Are the drinks premium drinks? Also, are drinking including with the meal at the other sister properties?
4 years, 51 months ago
striking allure
You have access to the facilities and services of the Hotel Grand Riviera Princess and Grand Sunset Princess. In regards to the premium drinks many resorts have domestic drinks available and may change extra for premium drinks and the availability can vary. Please contact our Beachologist at 1-800-915-2322 for more information. Thank you!
LizCC
Ask for what you want and you will get it. A few pesos go a long way to this great staff. Didn't go to the other resorts. Liked the adult only setting.
Vern1965
Only if you ask specifically. And Tip. Yes drinks are available at the sister resorts
Couplesonlytraveler
yes, and yes......however, we discovered that the main lobby offered premium drinks consistently, the others did not. We saw this at other resorts we have been to also.
RoninDallas
Premium alcohols are available, but you have to ask for them. If you don't, you get local alcohols.
Seawolf79
Room size5 answers
How big are the rooms? There are no dimensions listed on your website or the hotels website...especially want to know how big the Platinum Deluxe rooms are.
4 years, 51 months ago
striking allure
The rooms are big enough for 3 adults, but for dimensions such as square footage, please check with the resort directly for the most up to date information. Their international phone number is: (01152 to dial out) 984-877-3500.
TimCC
Rooms are huge. Plenty of room for two people. Honeymoon suites are even larger. Platinum Deluxe Swimout is the way to go.
Vern1965
The rooms are actually a great size. I had a double junior deluxe suite, and it was more than enough space for both of us and then some!
NIKKIATL
Omg our room was huge !! Room 2003
Veneguy
I don’t Have the actual dimensions but they are very spacious... king bed, couch, table and two chair and plenty more space.
QueenSheaba
Is the airport to the hotel is a free transport? Do you need to take a taxi or go on foot?5 answers
4 years, 50 months ago
New York
Transportation to and from the resort is not free, however it can be purchased when purchasing a package with us or calling us at 1-800-915-2322
LizCC
Yes, you need to make arrangements in advance for shuttle to the hotel. However, this was relatively easy.
ClaynCloth
If you don't purchase transportation in your package, then you will need to purchase some kind of transportation to and from resort
Connie7867
no you will need to pre arrange a ride to and from airport it’s about a 45 minute ride. You can do so through cheap caribbean, I did and it was $100 round trip for 2 people. Don’t get a taxi at the airport they rip you off, I’ve been ripped off by them before. If you book a ride through cheap caribbean they will be waiting for you in a blue flowered shirt and anyone will direct you where to go, it’s really easy.
travelthecarribeanforlife
You definitely need a transfer. We did the shared transfer and it was perfectly fine. Be sure to bring a pen so you can fill out your paperwork to enter mexico!
NIKKIATL
Is wireless internet included for all rooms?10 answers
Internet access is stated as a free amenity, but my Junior Suite Deluxe Swimout has wifi listed with a $ beside it. I was under the impression there was free wifi included at the resort.
4 years, 50 months ago
DrPepperLives
It is not free - costs 15.00 per day or 60.00 for the week
JMGNMay
No... There is a fee for WiFi internet!!! For VIP members there is a free 3 day WiFi access for one device.
Chasitypanther
Wireless internet is available for free in all of the rooms
GiaDavison
Free wifi is in the lobby only and only free for 24hs. You would have to pay to have wifi in your room.
OctoberHoneymooners
Platinum Yucatan Princess offers free Wi-Fi in all rooms and areas of the hotel.
TimCC
wifi is free and accessible throughout the building areas, room included. Did not reach the beach though.
RoninDallas
Yes!
Binder2016
Wifi is free throughout the resort. Much stronger signal in the lobby/dining areas.
Mfields
We booked a junior suite Deluxe and wifi login and password was given to us upon arrival. I was able to use the login information for my computer, phone, tablet, wifes phone, and her tablet as well. Wifi was good across all eating areas, pool areas. You cross a small bridge to arrive at the beach and wifi was able to connect right by the beach bar, but not from our chairs on the beach that were located further away.
Iwilson
WiFi is included works very well but doesn't work on beach
Connie7867
How far is Tulum from the resort?Chichen Itza?5 answers
4 years, 50 months ago
Sincée
Tulum is about an hour and Chichen Itza is about 2 hours away from the resort.
LizCC
1 hour
Wayno
About 45 mins to an hour
Jaee
Less than 30 minutes
QueenSheaba
About a half an hour drive
Beccalew
What is the quietest part of the resort?5 answers
Which building should I request for a room that is away from the disco and clubs? I like it quiet in the evening. Thanks
4 years, 50 months ago
Laurie
1700 block on up we stayed in the 1800 block area and we had no problems . the beach bar is located next to the 1900 block.
chipguy
We can certainly send a request to the resort for you for a quiet area. If need help booking or have further questions, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The deluxe area is where you want to be. However it is a much further walk from the beach. You can find rooms around the Platinum area which is still nice and quiet. The club wasn't very active and the resort was overall quiet.
BBcarlos
The buildings around the pool are are quiet in the evenings. Basically, the activities shut down at 6:00p in this part of the resort.
RoninDallas
Number 4
Binder2016
in the bathroom is a hear dryer?10 answers
in the bathroom have I hear dryer?
4 years, 49 months ago
lily
Of course. This is a 5 star resort
italian
There was a good hair dryer in our room at the Colonial.
Avidsnorkeler
There are hair dryers offered in the rooms. If you have any further questions, or need help booking, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, It was in the closet in a cloth bag.
ScubaJim
The was a hair dryer available it was in the closet
PhilA
Yes, the rooms have a hair dryer.
RoninDallas
Yes
Iwilson
Yes there is one.
Haileyaliask
yes it's in the drawers in the closet
Mjhuang
Yes
Trinigal5
Is there bikini restrictions?10 answers
Can I, as a woman, wear thong bikini bottoms?
4 years, 48 months ago
LadyLumps
Please check with the resort directly for the most up to date information regarding beach attire. Their international phone number is: (01152 to dial out 984-877-3500.
TimCC
Yes there was many women wearing small bottoms even the ones that should not be wearing them.
Milli1
I am sure you are fine, I saw many women in cheeky and thong bikinis(=
waid
I saw women that had thongs and also topless so I would think so!
Nese
Anything goes. We saw everything you can imagine.
RoninDallas
I did see a few ladies in thong bikinis so I do not believe there are any restrictions.
KBtriptocancun
Not at all, some women were even top less.
Mfields
Yes. There were quite a few women in thongs, and also topless, though they only allowed topless women on the chairs. I saw security saw something to them if they were walking around topless...but turn a blind eye if they were sunbathing.
Seawolf79
Of course!
Tomgirl
Yes you can.
SincerelyDanii
Yes
Rasul
what is the extent of wine available??5 answers
3 years, 47 months ago
cat
we actually got a complimentary bottle of wine, but they wont give you a bottle opener..
manzanskan
Please check with the resort directly for the most up to date information regarding drink selection. Their international phone number is: (01152 to dial out) 984-877-3500.
TimCC
There is the basic free house wines red and white its from Spain and actually was very good then there's free cheap champagne but there's an extensive wine list for an additional cost.
Knightly82
The house wines were very much acceptable. They were all Spanish. They offered white rose, and red. Not sure what the grapes were in the first 2, but the red was a tempranillo. Each restaurant offered a wine list by the bottle but we chose to stay with the house.
RoninDallas
Very poor--limited. They brought us a list of other wines, but DID NOT inform us that it was out-of-packet to pay at Aroma restaurant. The "management:" are not co-operating with clients. We had to pay for 2 bottles of wine $160. They don't care about clients!
alfaromeo1
where are the rooms for the Platinum Deluxe5 answers
3 years, 47 months ago
Mark
For room location, please check with the resort directly. Their international phone number is: (01152 to dial out) 984-877-3500.
TimCC
There are 2 sections of the resort: party pool area and the main area. Ground level rooms are swim out in both sections.
Kmbeing
Most of the rooms are around the pool area. You need to walk through the lobby area to get to the beach. However, there is 1 building that is on the beach side of the complex.
RoninDallas
They are the purple buildings on the map you can see on their page.
TheHutch1
The Platinum Deluxe rooms are in the building closest to the beach, reception and most of the restaurants.
DTBeachbum
does this hotel include airport transportation?5 answers
3 years, 46 months ago
isv20104
This resort does not have complimentary transportation however you can purchase it with your package.
LizCC
No, you need to schedule it through Cheap Caribbean. Most places do not have their own transport in the Riviera Maya region.
RoninDallas
Transportation was an add on when booking with Cheap Caribbean. It was definitely something I’m happy we included with booking. If not added in, I’m sure the staff there can call a cab as they have a company that works for the resort. We received excellent service from both whenever we wanted to step out of the resort.
LadyCas
You book transportation with your package as low as $40 per person roundtrip
stoney1
No, a cab ride to and from the airport costs around $55 USD.
Traveler1029
Does it include premium alcohol drinks?5 answers
3 years, 46 months ago
Usa
No only mount gay rum, house wine and banks beer. You can pay for premium but they are over priced about $10 usd per drink
Beach0131
Most alcoholic drinks in the all inclusive plan are made with domestic (Mexican) brands.
CCGreg
Premium is all in the eye of the beholder - but Don Julio, Tanqueray, Jack Daniels, Absolute are available if you request - if not you get their rail
BGandLNL
Yes it does
Knightly82
I didn't see grey goose, or patron. But they had Bacardi, Disarono, etc. Not total garbage but complete top shelf.
Binder2016
Does this resort have twin beds5 answers
Does this resort have twin beds
3 years, 46 months ago
dallas
Depending on the room category, they offer two double beds. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No they have queen and king beds from what I saw, but you probably can ask to the hotel.
Smartyyy
My room had 2 twin beds
Connie7867
yes
alfaromeo1
yes they do
travelthecarribeanforlife
Does Adults Only mean nudity?10 answers
Is nudity allowed or expected?
3 years, 46 months ago
Curious
Adults Only does not necessarily mean nudity or risque. However, there could be nudity; usually this can be found on the beach, not at the pools but will depend on hotel policy.
CCGreg
NO! On one day in the pool a woman asked if she could take off her top and the bartender said yes. There were two women who went topless but that is it.
MarieV
Yes
heidi837
Adults only as in no kids, not allowed to be nude here
Knightly82
I never saw nudity except during the foam party on Saturday. Still it was only one super drunk girl that took her top off. It was not normal by any means for the resort.
AlishaA90
Nope, no nudity that we saw. On the beach there were a few topless, but they did not walk around; strictly sun bathing.
RoninDallas
There was no nudity. There are dress codes in the restaurants but no nudity that I saw anywhere else.
Binder2016
This is not a clothing optional resort.
At least, not at the main pool area.
Nudity is not expected and we did not see any.
KBtriptocancun
No. It just means no kids. We saw zero nudity.
XTACO
I saw a few women with no tops while I was there. It was totally acceptable.
travelthecarribeanforlife
does this resort have a swim up bar10 answers
3 years, 46 months ago
jen1112
Yes, this resort has a swim up bar. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes I saw 1 at the main pool, one at the pool in the courtyard area and there is a bar on the beach.
PAbeachlover
Yes - there are two main pools, one for the deluxe, one for the platinum building. They both have swim up bars. Be advised that you may not be able to access them from all swim out rooms. However there usually is waitstaff that walks along all of the pool areas
BGandLNL
Yes
Nese
yes, one main pool
bagpeople
Yes
Scubastargirl
Yes, There are two I believe.
BBcarlos
Yes, they had a large swim up bar at the mail pool and another swim up bar at another pool closer toward the beach.
KBtriptocancun
It has 2 of them, one at the main pool and one in the pools for building 5 (the upgraded rooms have their own bar)
Seawolf79
yes, 2 actually
Smartyyy
Entertainment5 answers
Is there a show or some kind of entertainment every night?
3 years, 44 months ago
Lisa
Yes there is nightly entertainment.
bthornton
yes
mpita
Yes, but some are pretty simple, like casino night or bartender competition (like the movie Cocktail with Tom Cruise.) They also had an indoor show at 10:00p each night. We did not attend those. Out favorite show was the Cuban band.
RoninDallas
Yes! Sometimes 2 shows.
Mfields
Yes, though to be honest some are cheesy. The outside shows were nice, the shows in the theatre were...meh.
Seawolf79
Which rooms are quietest at night?5 answers
Does the entertainment in the disco bother you in the 5000 Deluxe rooms at night?
3 years, 42 months ago
Buffalo, NY
Generally they try to keep the entertainment from bothering the rooms at night. However, this can vary depending on where your room is located. You can always request that your room be on the quieter side of the resort, but this is not something we are able to guarantee.
JeannieCC
Not even close. You can barely hear the disco outside the disco itself.
Seawolf79
No
Tomgirl
Building 5 is our pick as it is super quiet!
rgcchunter
The rooms near the lobby side/across from the Asian and Italian restaurant.
CUPLLUVSTRAVEL
dining Reservations5 answers
Does one have to make reservations for restaurants? If so, then are they made daily or can it be done upon arrival?
How many restaurants have an upcharge?
3 years, 41 months ago
NJ
Reservations are required only for some of the restaurants. Generally this is something you can arrange at the time of check-in, however it does depend on occupancy levels. You would need to discuss with the front desk. As far as an up-charge, this is usually dependent on the items ordered, not by restaurant. The only exception is Sky Lights, which is not included at all.
JeannieCC
They have restaurants that requiring reservations but it can be done daily. Only one restaurant has upcharge. It is a nice rooftop restaurant, great for special occasions.
Smartyyy
Only one restaurant has an upcharge -- Skylights, not worth it in my opinion. The TAO and the RODEO grill both require reservations but can be made on your day of arrival. If you are in building 5, you priority for reservations in the lobster cages outside. Fun experience, I recommend it!
rgcchunter
There is one restaurant (the asian grill) that you will need to make a reservation. This is done day of, and 15 minutes before the first seating. We arrived 30 minutes before and were about 10th in line. Other restaurants are walk in ready - men dress code of pants, closed shoes, and collared shirts. No upcharge for any restaurants except the skylights restaurant - however we did not dine with them durring our stay.
Iwilson
You can make a reservation daily starting at 530pm when the restaurant opens. There is one restaurant on the premises that costs extra. Rodeo Grill is included but if you want to sit outside in the nice circular booths, there is an upcharge ($35 USD I believe). The house wines are included at the restaurants but are not very good. You can get nicer bottles for an upcharge.
TheRealCanuck
Does this hotel take Visa debit / credit cards?5 answers
3 years, 39 months ago
ningyo
Yes they accept Visa cards.
CCGreg
Yes
Travelprincess210
Yes! There's also atms in the resort.
mommyaf
yes they take credit card.
TheRealCanuck
Yes
jc32145
24hr Room Service??5 answers
Does this resort offer 24hr room service?
3 years, 38 months ago
Austin
This resort does offer 24 hour room service, however this does come at an additional cost. Please contact the resort directly for details on pricing.
JeannieCC
Yes
Ayayoo
Yes but only a few options were available. For instance, pizza, burger/fries, chicken sandwich, nachos, tres leches cake. There may have been one more.
Sandie474
Yes we utilized this option a lot
Southmeetsnorth
Yes. I ordered coffee every single morning and it was brought with fruit and cakes and creamer. I loved it
BBTim
Are there mini-fridges in the rooms?5 answers
2 years, 36 months ago
Heather
There are mini bars in the room. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes and they are stocked daily at no charge to you! :)
rgcchunter
Yes, stocked with 3 bottles of water, 2 Cokes, 1 Sprite, 1 Orange Soda, 2 Beers, and 3 Carbonated waters. (re-stocked everyday - and if you need more you can pay a small price for more, however water bottles are given out at the bars as well.)
Iwilson
Yes. They are stocked with beer, water and soda daily
StaceOCVA
Yes there are. Generally stocked w/ water bottles & soda
JessKC
Club on Resort5 answers
Does this resort have a disc or club on premises?
2 years, 36 months ago
US
Unfortunately this resort does not have a disco or club on the property, however there are places nearby that do.
JeannieCC
It has a disco that did have dancing and music, also has a night bar that has live music, and dancing.
Iwilson
There was a club but it was completely dead! The two sister resorts that you can also go to may have one, not sure. But I'd say no for the Yucatan.
Sandie474
there is a disco/bar on the resort but it was quiet every night (under 10 people). The disco next door at the sister ppty is a bit busier (25-50 people per night). The sports bar at the sister ppty was busy too.
TheRealCanuck
The resort has a club
jc32145
Swim up rooms5 answers
Can you swim any hours
2 years, 35 months ago
Mexico
Please check with the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No. Pools close at 8 PM
Ayayoo
Yes
Ourhoneymoon
The swim up rooms share a long common pool. You can swim in there anytime. Not sure about the main pools
Kkj62004
Not officially after 7:00, but at the swim ups u could get in and sit on the steps
bonbon77
What kind of beer is served?5 answers
2 years, 35 months ago
Seemeany
Domestic to Mexico. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Mexican Beer i fidge.
PLAggie
XX and sol
bonbon77
Dos Equis at the bars, Sol in room fridges.
thelma1930
Dos XX Lager or Dos XX Amber at the pool bar. Sol Beer in mini fridge in Deluxe rooms, not sure about Platinum rooms. Main hotel bar has more options.
ACB123
Is there a golf course at this resort?5 answers
The details state that this resort has a driving range. Is there a golf course?
2 years, 34 months ago
Stefanie
While they do not have a golf course on property, they do have golf courses nearby, one example being the El Camaleon Mayakoba Golf Club.
JeannieCC
No
Kkj62004
No there is only a driving range.
TheHutch1
no golf course, mostly a chipping range
bonbon77
no.
JCASILL
Is there nightlife at this resort, or what is the nightly entertainment?5 answers
2 years, 33 months ago
Massachusetts7276
Please check with the resort directly about nightly entertainment and what their activities are. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They have different shows every night and plenty of bars. If you can survive the endless drinks during the day until evening you'll have plenty of options
Kkj62004
There is night life at this resort. There are shows in the theater, dancing in the main plaza, and parties in the night bar. There are also many night life options in the neighboring Princess resorts which you are allowed to attend! We had a great time as 24 year old but also saw 50 year olds having fun at the parties! Great for all adults
mommyaf
no nightlife at this resort, completely dead. I would recommend looking into other resorts.
JCASILL
They have something going on there every night. Such as karaoke, parties on the beach and watching shows in the theatre. They give you the weekly entertainment when you arrive. They have a night club but I never saw anyone in there
StaceOCVA
How are the Gluten Free Options?5 answers
2 years, 31 months ago
Minnesota
For a list of gluten free menu items, please contact the resort directly as these can change seasonally.
JeannieCC
I did notice several gluten free options at the buffet (including at the dessert bar). There was a wide variety there each meal which accommodated gluten, low carb, vegetarian, and vegan diets.
MarkW
I don't think they have the options
Southmeetsnorth
GREAT OPTIONS! All menus displayed the options as well! Very helpful for myself!
CUPLLUVSTRAVEL
There are items on all menus that offer this
Connie7867
Hotel Airport Shuttle Service5 answers
Does this hotel offer shuttle service from the airport-hotel or hotel-airport?
2 years, 31 months ago
Jen
We do offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
NO. You have to pay about $45 for a taxi.
JCASILL
Book through CheapCaribbean.com and you can get this service included at the time of booking.
PamandBrian
Yes, there are about 3 shuttles a day to and from the airport, for about $4 per person. I don't recall the exact hours.
CKBL
Yes
Southmeetsnorth
Are towels provided for the pool/beach?5 answers
2 years, 31 months ago
Indianapolis
Yes, the do provide towels that can be used for the pool/beach.
JeannieCC
Yes. Must provide room number to checkout towels, and they must be returned, otherwise you're charged a fee.
BeachQueen83
Yes. They have a hut specifically for beach/pool towels
StaceOCVA
Yes! They offer two different locations for beach/pool towels.
Sandie474
Towels are provided before you get to the beach. There are several towel huts on the property that you can get fresh towels daily.
thelma1930
Is this a good option for singles who'd like to meet others?5 answers
2 years, 30 months ago
Lisi
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes! Although there were mostly couples, everyone was young and I'm sure there were plenty that were just there with friends!
Sandie474
I went with 2 other friends. There were definitely a lot of couples there but it also seemed like there were several groups of friends. I wouldn't go with the anticipation of meeting someone special but think that there would still be plenty of people to meet.
JessKC
Not really. There were mostly couples.
DamarisB
There were mainly couples staying at this resort. Not a lot of single people.
Dmarie126
Adult only means from what age? 18 and older or 21 and older?5 answers
2 years, 30 months ago
CO
18 and older. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
18 and older
PamandBrian
18!
PoolFanatic
This resort is 21 and older. The property does have 2 other resorts that are both Princess Resorts adjacent to it (short walking distance) that allow all ages.
MarkW
18 and older. I took my 18 year old daughter with me as a Graduation/Girls only trip. We had a blast.
wifeofbrian
More so 25 and older is the crowd here.
DejaB0ss
What are the golf discounts with the platinum room?3 answers
2 years, 30 months ago
Platinum
Please check with the resort directly as the rates are offered by them. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Not known cause there is so much to do there that you can't do here.
Billbeirne
No one said anything to me about golf, let alone a discount on anything
LiEdTO
They are located closet to the beach and across from main buffet and pavilion. Very good location and has separate pool bar and pool.
stoney1
Is it on the swimable beach?5 answers
2 years, 29 months ago
Nina
There really aren't any non-swimmable beaches in Riviera Maya, so the beach at this property is swimmable.
JeannieCC
Once you walk past the rocks you could swim. There is a lot of reef though.
TLCat
Yes. The resort has it's own beach on the ocean.
MarkW
Yes
Griffin47
No you can not swim at all
Milagros
Is the beach really as bad as the reviews say it is?5 answers
Is it too rocky to enjoy? Someone stated there are so many shells and rock they cut their feet? Is this all true?
2 years, 28 months ago
Debbie
This can vary based upon currents, weather, time of year, etc. If this is a concern, we do recommend bringing water shoes.
JeannieCC
Yes it is you can not swim at all and very dirty
Milagros
Yes the beach is a little rocky but not to cut your feet.
Tirana2008
I would definitely bring water shoes of some sort to protect your feet. The beach is pretty and the water is nice, but there are a lot of rocks/shells when you walk into the water.
wifeofbrian
It is rocky with some seaweed which they clean up, if you wear water shoes you should be ok, there are less rocks further down the beach in the same complex but that part isn't adults only and is much busier, it's a nice place, also the pool has loose tiles which can cut your feet so I would wear the water shoes in the pool too. I know I probably don't make it sound that good but we came back last week and had a great time, I would recommend upgrading to a swim out room
Hatchy
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Room Information
Platinum Yucatan Princess features 472 suites sure to please. Guest rooms come equipped with balconies or terraces and partial ocean or garden views, flat-screen televisions, satellite TV, a Princess beach bag, minibars, in-room safes and complimentary Internet access.
This resort exemplifies the perfect Adults-Only Caribbean vacation experience. With its modern, upscale design, limitless amenities and perfect location near Playa Del Carmen, a couples or group retreat doesn't get better than this.
What We'd Change
Platinum Yucatan Princess is just outside of the vibrant town of Playa del Carmen, however if you wish to visit the city, it's only a 10 minute drive from the resort.
Why You Should Go
In addition to the all-inclusive services you'll get at the Platinum Yucatan Princess you will also have access to all the facilities and services at the nearby Hotel Grand Riviera Princess and Grand Sunset Princess resorts.
Available Amenities
Beach Bar
Business Center ($)
Cable/Satellite TV
Concierge Services
Currency Exchange
Daily Maid Service
Jacuzzi
Kayaks
Lounge Chairs/Umbrellas
Nightly Entertainment
Room Service ($)
Scuba Certification ($)
Swimming Pool(s)
Tennis Court(s)
Windsurfing
Sailing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Poolside Bar
Parking
Medical Services ($)
Billiards
6 Restaurants
8 Bars/Lounges
Spa Services ($)
Multilingual Staff
Elevators
Laundry Facilities
Beach Volleyball
Beach Towels
Honeymoon Packages
Jogging Trail
Swim-Up Bar
Gift Shop ($)
Doctor on call 24 hours
Pool/Beach Bar
Internet Access
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Deep-Sea Fishing
Dining
Golf Course(s)
Horseback Riding
Mayan Ruins
Nightlife
Sailing
Scuba Diving
Shopping
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Platinum Yucatan Princess (Adults-Only)
Prolongaci 5th Avenida Mz 20 Lt 006
+52 98 48 77 3500
Hotel Description
Platinum Yucatan Princess: A Clean, Modern Take on the Adult Beach Vacation
Now this is where grown-ups can enjoy the finer things in life. The Platinum Yucatan Princess creates an atmosphere that makes you want to dress in your showstopper outfit and mingle with the beautiful people. Located on clear Caribbean water, the Riviera Maya resort is sophisticated and contemporary in design and presentation. Modern touches are weaved into the luxurious style of a Mexican getaway you just cannot miss.
Start your day by indulging in the myriad massages, facials, body scrubs, and body treatments at the spa. If sitting around in a hot room while sweating out the toxins in your body is more your speed, there's a sauna, steam room, and a Turkish bath/hammam to use. The full-service spa can even get you ready for the day's activities with its mani-pedi offerings. That way when you participate in one of the daytime activities, enjoy the nightly entertainment at the theater, or take in the sights and sounds at Club "La Salsa", you know know you're looking good.
When you're ready to get moving, the Platinum Yucatan Princess has you covered so don't worry about getting in your workouts! There's a fully equipped Fitness Center for the gym rats, free non-motorized water sports, a multi-use court for various sports, 6 tennis courts, and more. There's even a practice baseball field that you and your friends can use to get those competitive juices flowing. A walking and running trail is available for the runners--and for those who may want to work off those premium beverages. And don't forget to take in your free scuba lesson in the pool!
With all this activity, you're bound to get hungry and the resort has you covered. The international buffet serves breakfast, lunch, and dinner. There's an Italian restaurant, a Grill/Tex Mex-option, another international eatery, and a Sushi/Teppanyaki hot spot. The pool area has its own restaurant and snack location, and there's a grill in the beach area. For a more adult beverage option, there are 8 bars including swim-up bars all serving tasty drinks to lubricate your dream vacation.
So whether you're into relaxing by the pool all day or mingling at a posh bar, Platinum Yucatan Princess will get you where you want to go. Just don't forget to pack some stylish clothes!
The hotel is All-Inclusive.
Features include:
Adults Only
Free internet connection
Meeting facilities
Wedding packages
Medical Center (doctor on call 24 hours)
Access to the facilities and services of the Hotel Grand Riviera Princess and Grand Sunset Princess
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.
Yucatan Buffet Type: International Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-11pm Description: Serving international favorites in a modestly elegant restaurant. Dress code: Resort casual.
Rodeo Grill Type: Tex-Mex Hours: Dinner - daily, 6pm-11pm Description: Enjoy delicious grilled specialties served a la carte inside the refreshing air conditioned restaurant or take in the view from the terrace. Reservations required. Dress code: Evening attire. Collared shirt and long pants for men.
Bruschetta Type: Italian Hours: Dinner - daily, 6pm-11pm Description: You'll enjoy authentic a la carte Italian fare, seating available in the restaurant or on the terrace. Reservations required. Dress code:Evening attire. Collared shirt and long pants for men.
Thao Type: Asian Hours: Dinner - daily, 6pm-11pm Description: Serving Asian favorites, enjoy this delicious dining experience inside or on the terrace. Reservations are not required. Dress code: Evening attire. Collared shirt and long pants for men.
Aroma Type: International Hours: Dinner - daily, 6pm-11pm Description: Enjoy all of your international favorites served a la carte.
Reservations required. Dress code: Evening attire. Collared shirt and long pants for men.
Sky Lights Type: International Hours:Dinner - daily, 6pm-11pm Description: International restaurant. (not included) Dress code: Resort casual.
All hours are subject to change.
BARS/NIGHTLIFE
Plaza Bar
Open daily.
Pool Bar
Open daily.
Salsa Bar
Open daily.
Lobby Bar
Open daily.
Bar de Espera
Open daily.
Piscina Platinum Bar
Open daily.
Sky Bar
Open daily.
BEACH
Palm trees line the coast of Platinum Yucatan Princess, enhancing the
natural spectacular beach. The resort takes advantage of all the natural beauty
of the area, as the gentle sloping beach and abundant white sand creates a
privileged setting. The hotel is located six miles from Playa del Carmen.
POOLS
The resort features 13 swimming pools strategically placed throughout the property so that there's no corner where you can't cool off.
SPORTS/ACTIVITIES
Water
Scuba lesson
Snorkeling
Kayaking
Windsurfing
Land
Archery (18+)
Tennis
Paddle courts
Walking/jogging trails
Multi-use court
Baseball practice field
Golf driving range
Fitness center
Aerobics
Golf
Golf packages are available and special rates are offered to Princess
clients.
INTERNET
Platinum Yucatan Princess offers free Wi-Fi in all rooms and areas of the hotel.
SPA SERVICES
Spa Princess is divided in five zones representing the continents. Daily,
8am-6:45pm.
America, Polysensorial room
Asia, Roman baths
Europe, Finnish spa
Africa, Turkish baths
Oceania, Underwater massage pool
All guests enjoy complimentary use of the spa's steam room, sauna, whirlpools
and plunge pools.
WEDDING/HONEYMOON
Platinum Yucatan Princess offers personalized programs are available for couples looking to tie the knot. Honeymoon packages and amenities are offered, as well. Please contact the hotel directly for more information.
CHILD CARE
This is an adult only resort and child care is not available.
ADDITIONAL INFORMATION
Location
Platinum Yucatan Princess is located one hour (60km) from Cancun International Airport.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change without notice.
