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Iberostar Tucan

Mexico - Riviera Maya

Our Rating
1-800-880-2177
4 Nights with Air from $539 All-Inclusive
Info Customer Reviews Questions & Answers

This tropical haven in gorgeous Playa del Carmen is a completely different animal - it's a rain forest refuge filled wit ... More

Customer Rating 231 Reviews
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.6
Dining Options
 
3.9
Room Comfort
 
4.1
4.5 out of 5
"Heaven is just a step away, it has to be, it has to be this breath-taking and beautiful. We are only at the lobby entrance, are there gates to go through or should we just walk right in? Look at the pa..." – Mountaindreamer61
234 out of 253 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.6
Dining Options
 
3.9
Room Comfort
 
4.1
4.5 out of 5
"Heaven is just a step away, it has to be, it has to be this breath-taking and beautiful. We are only at the lobby entrance, are there gates to go through or should we just walk right in? Look at the pa..." – Mountaindreamer61
234 out of 253 (92%) customers would recommend this product to a friend.
One of the buffets Awesome animals always walking around your resort. my favorite of the pools Poolside Monkeys! Peacock by room The pool at night The Beach beach at the resort, without the seaweed Howler Monkey w/baby starbucks just down from the resort Entering the path into the jungle Beach in front of Hotel Tucan Heaven Peacocks outside our building Lobby The outside our room Beautiful Beach! Breakfast Mimosa! in front of our room
All Customer Reviews
1-4 of 231 reviews. Sort by
August 17, 2018
Family vacation

The resort is nice and clean with nice greenery and wandering animals throughout the resort. The staff is mostly friendly and helpful. They are there to serve you drinks and help get anything you need. They speak enough English that made communication fairly easy. The food was average and I wish they had more options and late night options for food. They have specialty restaurants that require reservations so that was nice and a nice break from buffet. I ate at the steakhouse and Tex mex restaurant. Tex mex was not all that great but the steakhouse was good. Meat came out tender n juicy. When you book your reservations they are always saying that it is booked with limited slots but both times I went to the restaurant the restaurant was half empty so I don’t understand how it is booked but there are no people in the restaurant. The pool was nice and beach was nice as well. They also advertise all these water sports that are a part of the amenities but when we got there they said that u have to pay which was upsetting. It is false advertisement on their part. The nightly entertainment however was wonderful. All the staff that make the show happen are lively and great. Definitely one of the best things about the resort. I also had a weird experience where I put the sign up that says do not disturb but housekeeping still went inside my rooom twice in a row. Overall it wasn’t a bad trip.


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Texas
Age: 25-34

August 7, 2018

This is our 7th year returning to the Iberostar Tucan.As usual,our stay was magnificent!!! The pool was sparkling clean and the beach for the most part was clean Only on 2 days there was the seaweed issue,but only at the beginning of getting into ocean.The staff is always friendly and willing to help with a smile.The buffet was good and has a lot to offer and my favorites are the Italian and Japanese restaurants. We definitely will return next year but only for a longer stay. Thank you Iberostar Tucan for another wonderful vacation!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Holbrook,NY
Age: 55-64
Travel: 3-6 trips/year

August 5, 2018
Great for family

It was our first family all inclusive and we had a blast. Accommodations were great, food and dining was easy, and he service was good. There was a hiccup inkit reservation we booked with Cheap Carri ran as I paid extra for a junior ocean front suite but when we got there they had no record of it... I should my frustration and they compensated with Ibero club braclets which was better than nothing (and we took full advantage of this perk) and they loved us into an ocean front suite for our last 3 days. Overall it was awesome. Beach was a little kelpy but not the hotels fault. Me, my girlfriend, and my two daughters age 9/10 had a AB all!


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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Colorado
Age: 35-44

July 27, 2018
Good trip

For being on a budget and traveling in a large group, this was a good deal. Sadly it rained a couple of days on our trip. I would not have minded this, but there is not much at the resort to do when this happens. Also, things that were stated to be included at the resort, were not. They wanted to charge for them. Things like snorkeling and such. Beach was nice, and so were the guests and employees. Our group of 13 got in late and check-in was slow to say the least. Room service is limited. We had teens with us and there is no club or entertainment for them. If I were just going with adults, this would be a good resort for the money.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Texas
Age: 35-44

Room Information

Iberostar Tucan features 350 fully appointed rooms with balconies or terraces housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. Each room is equipped with air-conditioning, ceiling fan, hair dryer, iron and ironing board, satellite TV, mini bar, in-room safe and terrace or balcony.

Room Details

Standard (DBL)
Hotel/Studio Unit Details

Double Superior (DBS)
Hotel/Studio Unit Details

Junior Suite (JS)
Hotel/Studio Unit Details

Junior Suite Ocean Front (JSOF)
Hotel/Studio Unit Details

What's to Love

It's an all-inclusive, fam-tastic escape for the whole brood.

Chillaxing with Turkish baths, cucumber-mint body treatments, facials & more at the spa.

The peacocks posing, monkeys hanging out, and toucans doing their thing.

Dropping your whippersnappers off at the Kids Club while you grab an adult beverage.

 

What We'd Change

Reservations are required at the a la carte restaurants, but after you've tasted food that good, you'll understand why! All booked up? No worries, the buffets also taste great!

 

Why You Should Go

It's 30 miles from the Cancun airport - about a half an hour to this Beach Eden.

The hotel is natural habitat for coatis, flamingos, iguanas, fish, turtles & more.

Don't miss teeing off at the Iberostar Playa Paraiso Golf Club. Schwing.

On land, there's bocce ball, archery & volleyball. On sea, kayaking, snorkeling and windsurfing.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Sailing
  • Basketball
  • Dance Classes
  • Water Polo
  • Ping Pong
  • Nightclub/Disco
  • Billiards
  • Scuba Lessons
  • 7 Restaurants
  • 5 Bars/Lounges
  • Bocce Ball
  • Nightclub
  • Shopping
  • Massage ($)
  • Conference Facilities ($)
  • Beach Towels
  • Spa Services ($)
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet Access ($)
  • Free Parking
  • Introductory Scuba Lesson
  • Dive Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Eco-Adventure Tour(s)
  • Fishing
  • Golf Course(s)
  • Mayan Ruins
  • Shopping

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Tucan

Avda Xaman-ha, Lote Hotelero N 2

+52 984 877 2000

Hotel Description

Iberostar Tucan Hotel: All-Inclusive & All-Critter-riffic

This tropical haven in gorgeous Playa del Carmen is a completely different animal - it's a rain forest refuge filled with fauna and flora. Paths at the resort allow you to wander around and gaze at all the coolio critters, including the resort's namesake, toucans. Mayan-inspired statues and tropical fish in the lagoons give it an exotic, magical feel. For uninterrupted bliss, hunker down under the palapas on the storybook beach. The soft sands and crystal clear waves will massage your body. Maybe even your soul.

DINING

Gastronomic Greatness, it is: everything from delish Mexican and Japanese, to mouthwatering Mediterranean and international. Dig in, beach citizens.

Tulum
Type: International
Hours: Breakfast- daily, 7am-10am; Dinner- daily, 6:30pm-10pm
Description: The very best in international cuisine awaits you in this buffet restaurant, serving breakfast and dinners. A wide range of meat and seafood dishes, as well as desserts are on the menu.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Palapa Uxmal
Type: International
Hours: Daily, 7am-4pm.
Description: International buffet situated in the pool area. Serving continental breakfast, lunch buffet and snacks throughout the day.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

Bonsai
Type: Asian
Hours: Daily, 6:30pm-10:30pm.
Description: Japanese dishes created by expert chefs in this a la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

Tropical
Type: International
Hours: Daily, 6:30pm-10:30pm.
Description: International a la carte restaurant serving a wide selection of dinner meals ranging from fruits and vegetables to all types of meat, fish dishes and desserts.
Dress code:
Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

La Marimba Steakhouse
Type: Steakhouse
Hours: Daily, 6:30pm-10:30pm.
Description: A la carte restaurant with a wide selection of grilled and barbecued meat entrees. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

La Gondola
Type: Italian
Hours: Daily, 6:30pm-10:30pm.
Description: A la carte Italian cuisine. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10:30pm.
Description: Delicious local favorites served for dinner in this a la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

A La Carte Dining Policy
A la carte restaurants require reservations, which may be made from 9am-11am and from 4pm-5:30pm daily with public relations at the hotel. A la carte dining guarantees are based on number of nights booked as follows:

    • Guests staying 3 nights receive 1 reservation in the restaurants.
    • Every 3 nights, you'll receive 1 more reservation.

All hours are subject to change.



BARS/NIGHTLIFE

It's always drink 'o clock around here. Grab libations at the pool, beach, lobby, theatre and sports bar. There's even an ice cream stand. Sweet.

El Kiosco Beach Bar
Offers drinks and cocktails on the beach. Daily, 10am-6pm.

La Cascada Aqua Bar
Provide refreshing drinks for the pool area. Daily, 10am-6pm.

La Mascara Disco Bar
Onsite disco bar. Daily, 11pm-3am.

La Plaza Theater Bar
Nightly shows and entertainment featuring domestic brand and premium brand liquors and cocktails. Daily, 5pm-midnight.

Tikal Lobby Bar
The Tucan lobby bar supplies refreshments to guests. Daily, 9am-midnight.



BEACHES AND POOLS

This gem-of-a-resort sits on a luscious, swoon-worthy beach, just steps from the turquoise sea. If you want to move inland, you can lounge by a glistening, lake-style pool hugged by palapas on the edge of the jungle. There's an activity pool, plus one for the kiddos. Dive in.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Windsurfing
  • Snorkeling
  • Catamaran sailing
  • Kayaking
  • Water volleyball
  • Water polo
  • Aqua gym
  • Aqua aerobics

Land

  • Beach volleyball
  • Tennis
  • Archery
  • Basketball
  • Billiards
  • Bocce ball
  • Darts
  • Football
  • Table tennis

Golf
Guests may use the Iberostar Playa Paraiso Golf Club, located near the resort. Greens fees and rentals are not included in the all-inclusive plan.



INTERNET

Wireless Internet connection is available in the lobby and in the business center for an additional charge.

SPA SERVICES

The hotel spa offers a number of treatments that will leave you feeling relaxed and rejuvenated for an additional charge. Services include:
  • Massages
  • Facials
  • Turkish baths


WEDDING/HONEYMOON

Iberostar Tucan offers a number of wedding services to make your special day unforgettable. Services include a wedding planner, venue, decor, catering, flowers, cake and dinner for you and your guests. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club offers supervised games and activities for children ages 4-12. Activities include:
  • Drawing
  • Reading
  • Playing
  • Watching movies

This resort also features family-friendly entertainment every night in the theater.



ADDITIONAL INFORMATION

Location
Iberostar Tucan is located 30 miles from Cancun International Airport (CUN) and five minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Spring Break Policy
During the dates of March 1, 2016 - April 9, 2016 & March 1, 2017 - April 15, 2017, Iberostar Quetzal will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).
The minimum age requirement for check-in is 18 years of age. One parent or chaperone at least 25 years of age will be required per room for check-in.
In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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