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Iberostar Tucan

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $649 All-Inclusive
Info Customer Reviews Questions & Answers

This tropical haven in gorgeous Playa del Carmen is a completely different animal - it's a rain forest refuge filled wit ... More

Customer Rating 197 Reviews
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.7
Dining Options
 
3.9
Room Comfort
 
4.1
4.5 out of 5
"We did extensive review on all of the resorts from Cancun to Riviera Maya and came to the conclusion that the Iberostar Tucan/ Quetzal was the best resort. From the moment we arrived to the moment we l..." – GregorioSanto
204 out of 219 (93%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.7
Dining Options
 
3.9
Room Comfort
 
4.1
4.5 out of 5
"We did extensive review on all of the resorts from Cancun to Riviera Maya and came to the conclusion that the Iberostar Tucan/ Quetzal was the best resort. From the moment we arrived to the moment we l..." – GregorioSanto
204 out of 219 (93%) customers would recommend this product to a friend.
Lobby Monkeys! our room Tucan Heaven One of the buffets Poolside Breakfast Mimosa! Entering the path into the jungle in front of our room Awesome animals always walking around your resort. The pool at night The Beach The outside Peacocks outside our building starbucks just down from the resort Peacock by room Beautiful Beach! Howler Monkey w/baby Beach in front of Hotel
All Customer Reviews
1-4 of 197 reviews. Sort by
November 18, 2017
Beautiful Property!

Joined some family members for some sunshine and Mexico fun at Iberostar Tucan. My husband and I had been there some years ago and were very happy. This time, however, we noticed a lot of changes. The buffet dinners were a disappointment in that they only offered 1 carving protein and it was mostly fish. As much as we like fish, we don't want it every day. They did have a great salad bar and offered beets on it every day - which I love! They used to have a machine with frozen margaritas in it which is no longer there. The bartenders make margaritas for you and it is no where near as good - there was no taste to it at all. One suggestion I would like to make is to put some garbage cans around the property. People have paper and other trash that there is no where to dispose of. The bar staff in the pool area do not pick it up, only the empty glasses. Our room was very clean and with the exception of a few ants, had no issues. Always loved those large, walk-in showers! Our room was always clean and well-stocked. Staff everywhere were always pleasant and eager to please - that goes a long way towards an enjoyable vacation. The specialty dining was a bit better than the buffet dinners and the service excellent but food not as good as I remember. However, because of the food, will probably chose another resort to try next time.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Florida
Age: 55-64
Travel: 1-2 trips/year

November 16, 2017
Awesome!

We went with another couple and all of us loved the Iberostar Tucan. It was a beautiful resort and the pool was outstanding. The food was great and we especially enjoyed the Japanese restaurant the beach and sand were beautiful and we enjoyed our snorkeling adventure. Kaya King was done every day and we also sailed a couple of days. Personnel were very friendly and helpful. Lots of Spanish was spoken but they did translate to English and I tried speaking Spanish, what little I remembered. Hablo Espanol muy pacito! Overall, we were very pleased with this resort and would recommend it to friends.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Montana
Age: Over 65
Travel: 1-2 trips/year

November 2, 2017
Jungle Adventure

Our family of four (kids 10 and 6) had a fantastic trip despite the weather being somewhat cloudy most days. The room and cleaning of the room each day was very good. It's not a fancy room, but totally pleasant. We asked to be near the jungle area and were able to see monkeys most mornings. Walking through the jungle each day was a highlight. We marveled over all of the different animals and little pathways. This is a feature that really stands out when comparing to other resorts. The staff was excellent. They were super friendly and kind to our children. The nightly shows were lots of fun- we went every night. We spent most days on the beach but it was hard to get a shady spot. We enjoyed the pool but I recommend floats- most of the pool is pretty deep, the area for kids is not all that big. The water was warm and clean. Drinks were great, food was excellent. We really loved the mexican restaurant and the Italian. Overall a very fun place to go- we'd go again!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: West Chester, PA
Age: 35-44
Travel: 1-2 trips/year

October 27, 2017
2nd time here

This was our second time here which says a lot! We never go to the same place twice. Everyone is so nice and anything you need just ask and they will make it possible. Cheap Caribbean IS DEFINATLY THE WAY TO TRAVE;, we have used them for several years and our trips have been amazing!!


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Pennsylvania
Age: 45-54
Travel: 1-2 trips/year

Room Information

Iberostar Tucan features 350 fully appointed rooms with balconies or terraces housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. Each room is equipped with air-conditioning, ceiling fan, hair dryer, iron and ironing board, satellite TV, mini bar, in-room safe and terrace or balcony.

Room Details

Standard (DBL)
Hotel/Studio Unit Details

Junior Suite (JS)
Hotel/Studio Unit Details

Junior Suite Ocean Front (JSOF)
Hotel/Studio Unit Details

What's to Love

It's an all-inclusive, fam-tastic escape for the whole brood.

Chillaxing with Turkish baths, cucumber-mint body treatments, facials & more at the spa.

The peacocks posing, monkeys hanging out, and toucans doing their thing.

Dropping your whippersnappers off at the Kids Club while you grab an adult beverage.

 

What We'd Change

Reservations are required at the a la carte restaurants, but after you've tasted food that good, you'll understand why! All booked up? No worries, the buffets also taste great!

 

Why You Should Go

It's 30 miles from the Cancun airport - about a half an hour to this Beach Eden.

The hotel is natural habitat for coatis, flamingos, iguanas, fish, turtles & more.

Don't miss teeing off at the Iberostar Playa Paraiso Golf Club. Schwing.

On land, there's bocce ball, archery & volleyball. On sea, kayaking, snorkeling and windsurfing.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Sailing
  • Basketball
  • Dance Classes
  • Water Polo
  • Ping Pong
  • Nightclub/Disco
  • Billiards
  • Scuba Lessons
  • 7 Restaurants
  • 5 Bars/Lounges
  • Bocce Ball
  • Nightclub
  • Shopping
  • Massage ($)
  • Conference Facilities ($)
  • Beach Towels
  • Spa Services ($)
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet Access ($)
  • Free Parking
  • Introductory Scuba Lesson
  • Dive Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Eco-Adventure Tour(s)
  • Fishing
  • Golf Course(s)
  • Mayan Ruins
  • Shopping

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Tucan

Avda Xaman-ha, Lote Hotelero N 2

+52 984 877 2000

Hotel Description

Iberostar Tucan Hotel: All-Inclusive & All-Critter-riffic

This tropical haven in gorgeous Playa del Carmen is a completely different animal - it's a rain forest refuge filled with fauna and flora. Paths at the resort allow you to wander around and gaze at all the coolio critters, including the resort's namesake, toucans. Mayan-inspired statues and tropical fish in the lagoons give it an exotic, magical feel. For uninterrupted bliss, hunker down under the palapas on the storybook beach. The soft sands and crystal clear waves will massage your body. Maybe even your soul.

DINING

Gastronomic Greatness, it is: everything from delish Mexican and Japanese, to mouthwatering Mediterranean and international. Dig in, beach citizens.

Tulum
Type: International
Hours: Breakfast- daily, 7am-10am; Dinner- daily, 6:30pm-10pm
Description: The very best in international cuisine awaits you in this buffet restaurant, serving breakfast and dinners. A wide range of meat and seafood dishes, as well as desserts are on the menu.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Palapa Uxmal
Type: International
Hours: Daily, 7am-4pm.
Description: International buffet situated in the pool area. Serving continental breakfast, lunch buffet and snacks throughout the day.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

Bonsai
Type: Asian
Hours: Daily, 6:30pm-10:30pm.
Description: Japanese dishes created by expert chefs in this a la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

Tropical
Type: International
Hours: Daily, 6:30pm-10:30pm.
Description: International a la carte restaurant serving a wide selection of dinner meals ranging from fruits and vegetables to all types of meat, fish dishes and desserts.
Dress code:
Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

La Marimba Steakhouse
Type: Steakhouse
Hours: Daily, 6:30pm-10:30pm.
Description: A la carte restaurant with a wide selection of grilled and barbecued meat entrees. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

La Gondola
Type: Italian
Hours: Daily, 6:30pm-10:30pm.
Description: A la carte Italian cuisine. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10:30pm.
Description: Delicious local favorites served for dinner in this a la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

A La Carte Dining Policy
A la carte restaurants require reservations, which may be made from 9am-11am and from 4pm-5:30pm daily with public relations at the hotel. A la carte dining guarantees are based on number of nights booked as follows:

    • Guests staying 3 nights receive 1 reservation in the restaurants.
    • Every 3 nights, you'll receive 1 more reservation.

All hours are subject to change.



BARS/NIGHTLIFE

It's always drink 'o clock around here. Grab libations at the pool, beach, lobby, theatre and sports bar. There's even an ice cream stand. Sweet.

El Kiosco Beach Bar
Offers drinks and cocktails on the beach. Daily, 10am-6pm.

La Cascada Aqua Bar
Provide refreshing drinks for the pool area. Daily, 10am-6pm.

La Mascara Disco Bar
Onsite disco bar. Daily, 11pm-3am.

La Plaza Theater Bar
Nightly shows and entertainment featuring domestic brand and premium brand liquors and cocktails. Daily, 5pm-midnight.

Tikal Lobby Bar
The Tucan lobby bar supplies refreshments to guests. Daily, 9am-midnight.



BEACHES AND POOLS

This gem-of-a-resort sits on a luscious, swoon-worthy beach, just steps from the turquoise sea. If you want to move inland, you can lounge by a glistening, lake-style pool hugged by palapas on the edge of the jungle. There's an activity pool, plus one for the kiddos. Dive in.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Windsurfing
  • Snorkeling
  • Catamaran sailing
  • Kayaking
  • Water volleyball
  • Water polo
  • Aqua gym
  • Aqua aerobics

Land

  • Beach volleyball
  • Tennis
  • Archery
  • Basketball
  • Billiards
  • Bocce ball
  • Darts
  • Football
  • Table tennis

Golf
Guests may use the Iberostar Playa Paraiso Golf Club, located near the resort. Greens fees and rentals are not included in the all-inclusive plan.



INTERNET

Wireless Internet connection is available in the lobby and in the business center for an additional charge.

SPA SERVICES

The hotel spa offers a number of treatments that will leave you feeling relaxed and rejuvenated for an additional charge. Services include:
  • Massages
  • Facials
  • Turkish baths


WEDDING/HONEYMOON

Iberostar Tucan offers a number of wedding services to make your special day unforgettable. Services include a wedding planner, venue, decor, catering, flowers, cake and dinner for you and your guests. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club offers supervised games and activities for children ages 4-12. Activities include:
  • Drawing
  • Reading
  • Playing
  • Watching movies

This resort also features family-friendly entertainment every night in the theater.



ADDITIONAL INFORMATION

Location
Iberostar Tucan is located 30 miles from Cancun International Airport (CUN) and five minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Stay
A 3-night minimum stay is required at this resort.

Spring Break Policy
During the dates of March 1, 2016 - April 9, 2016 & March 1, 2017 - April 15, 2017, Iberostar Tucan will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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