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Iberostar Quetzal

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $589 All-Inclusive
Info Customer Reviews Questions & Answers

You've hit the beach jackpot at this expansive, breath-stealing hotel. Inside this portal to Mayan culture, you'll find ... More

Customer Rating 52 Reviews
Value
 
4.3
Service
 
4.3
Beaches & Pools
 
4.5
Dining Options
 
3.7
Room Comfort
 
3.8
4.2 out of 5
"We loved the hotel and staff. Everyone was amazing. The food was really good. We have been to many all inclusive resorts and found this one to be the best. We definitely are planning a trip back. The ..." – travelgirllstar
52 out of 64 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.3
Beaches & Pools
 
4.5
Dining Options
 
3.7
Room Comfort
 
3.8
4.2 out of 5
"We loved the hotel and staff. Everyone was amazing. The food was really good. We have been to many all inclusive resorts and found this one to be the best. We definitely are planning a trip back. The ..." – travelgirllstar
52 out of 64 (81%) customers would recommend this product to a friend.
The awesome sunrise pano from the water Main Balcony Beach The view on our last day at the beach Sunrise from the lifeuguard stand on the beach Room Common Aera
All Customer Reviews
1-4 of 52 reviews. Sort by
February 19, 2018
Great jungle atmosphere

The rooms really need a update. The jungle was awesome. The beach was great to walk on no rocks. Downtown 5th Avenus was nice just a short cab ride away. We have been to Iberostar properties before this was the least favorite. I like a resort where you don't need reservations for dinner.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: United States
Age: 55-64
Travel: 1-2 trips/year

January 2, 2018
Excellent spot

Many activities for the kids and adults. We loved the animals and natural feel.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Maryland
Age: 45-54

December 10, 2017
Iberostar Quetzal Budget cuts are killing it.

Have stayed at this resort 11 times and it had improved in the past after falling off quite a bit. Even though I gave specific requests when booking the trip and following up a week prior, when we arrived at the hotel it was like they couldn't find us on the computer system. When they did none of the requests were honored. Asked for a ground floor and got a 1st floor. No welcoming drink. That has been hit or miss. No welcome back. Finally got a ground floor but not on the jungle side. We got into a room and then went to get something to eat, as we had been for 11 hours. Went to get back in the room and the keys didn't work. Back to the front desk and they had a SO WHAT attitude and sent someone to check. Response - Oh the battery must be dead. We will get someone to change it. No Sorry for the inconvenience. Had to wait a day and then move to one. Two days later we got a fruit plate covered by plastic film - a banana, 2 apples, a kiwi, and another fruit. No knife. Oh and a bottle of tequila. Next day got 2 t-shirts that said I.m back. Generic as the hotel was not mentioned. In years past we would get a basket of fruit and beach towels. By the way the shirts were medium and I am 6' 1" and 290lbs. That mattered little because later, into the 2nd week,. I looked over the shirts and found that one had a dirt stain and the maid must have spilled the coffee and stained both the shirts. I had made a full pot that morning and didn't get to drink any. When we came back from the pool the pot was half full. There was coffee on the counter and water. I didn't check the shirts then but later found them wet and stained. The first week we had a young man named Jose who took care of the toom and he was the best we ever have had. The 2nd week the cleaning was hit or miss with the maids and we never saw Jose again. Notable people at the resort were Nathanael, Isabel and Ida. They were superb wait staff people and are a great asset to the hotel. There used to be quite a few women bringing drinks around the pool. This year there were usually just 2 and they weren't very good. One, whose name i don't recall was, but the others still have me waiting for the drinks I ordered. My wife went to the bar after 45 minutes r so to get the juice I ordered and the waitress was their with the drink on her tray. I had seen her at the pool and called out to her but she just kept on going somewhere else. As my wife ordered the drink the waitress looked at her and said "So you get your own drink now?". And not in a pleasant way. I asked for a Pina Colata that was very watery as they loaded it with ice. Some of the better liquors were not available except at the lobby bar. They did this before to save money.The bathroom lighting needs to be changed. The manager should go in and shave and see what it is like. The make up mirror was useless. The rooms still hae a moldy smell. It has lessened but is still there. The grounds were great. The meals were so-so. Most mornings the Oatmeal made with milk was mostly milk. One morning there was actually oatmeal that you could ladle with out it being all milk. I couldn't have been that unlucky to get the same for all but one morning. The juices are mostly water. The cream soups are watery. This is a big change from what they were. Gone are the Mexican and Caribbean coffee night. Gone are the watermelon sculptures. I spoke with someone and asked what happened and they said that corporate has cut the budget for the the hotel and is suing the money to fund mor hotels. They did this before and the hotels really suffered. I think they are more interested in sell THE CLUB than in the hotel and taking care of their guests. My son got married at the Tucan/Quetzal in 2004 and we hae been back each year but one and the other was the year of the fire. We stayed at the Maya that year and the Quetzal with all its faults is still better than the Maya. We love the small flavor of the hotel but it is sad to see it falling off from where it once was.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Onset, MA
Age: Over 65
Travel: 1-2 trips/year

November 27, 2017
Little Paradise

Lovely location with easy access to everything and a bonus of a jungle with jungle animals. Beautiful pool and great sand beach,Great friendly staff. Many food options even for those on limited food diets. Great stay, will come back!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Philadelphia, PA
Age: 45-54
Travel: 1-2 trips/year

Room Information

Iberostar Quetzal features 350 comfortable rooms that are designed to make you feel at home. They're housed in 3-story, bungalow style units surrounded by 28 acres of lush gardens. All rooms offer balconies or terraces, air-conditioning, ceiling fan, hair dryer, satellite TV, mini bar, and in-room safe.

Room Details

Standard (DBL)
Hotel/Studio Unit Details

Junior Suite (JS)
Hotel/Studio Unit Details

Junior Suite Ocean Front (JSOF)
Hotel/Studio Unit Details

What's to Love

It's an all-inclusive bundle of beachy bliss. You'll have everything under the sun.

Unwinding during a beachfront massage while gazing at the sparkling sea.

Your offspring can run around at the kid's pool or Kid's Club while you chillax.

It's located five minutes from downtown Playa del Carmen. (Read: Plenty of good shopping.)

 

What We'd Change

There is a lot of activity at the pool because it's shared by the sister resort, Iberostar Tucan. However, the beach is usually quiet.

 

Why You Should Go

It's 55 minutes from the airport. Patience, young jellyfish. Arriving at paradise takes time.

You can snorkel at the Great Maya Reef and explore the cenotes, natural sinkholes.

There's a gym, yoga, beach volleyball and beach Zumba to stay in pristine shape.

12-hour room service. Whenever you want it within the hours of 11 a.m. and 11 p.m.

Available Amenities

  • Tour Assistance
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Golf Course ($)
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Swim-Up Bar(s)
  • Pool Bar
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Steam Room
  • Archery
  • Medical Services ($)
  • Water Skiing ($)
  • Ping Pong
  • Nightclub/Disco
  • Bicycles
  • 5 Bars/Lounges
  • Bocce Ball
  • 8 Restaurants
  • Multilingual Staff
  • Massage ($)
  • Snack Bar
  • Yoga
  • Massage/Spa Treatments ($)
  • Spa Services ($)
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Hammocks
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Towels
  • Pool Towels (complimentary)
  • Beach Hammocks and Umbrellas (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Tour and Island Information
  • Room Service - Limited
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Beauty Salon
  • Dining
  • Dive Shop(s)
  • Fishing
  • Fitness Center
  • Golf Course(s)
  • Hiking/Biking Trails
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Quetzal

Avda Xaman-Ha, Lote Hetelero, No 2

+52 984 8 77 20 00

Hotel Description

Iberostar Quetzal: All-Inclusive & Sunforgettable

You've hit the beach jackpot at this expansive, breath-stealing hotel. Inside this portal to Mayan culture, you'll find limestone replicas of the Mayan gods and even real Mayan ruins to explore day in and day out. With palapas on the bewitching beach and a bar just a seashell's throw away, a peaceful booze snooze to the sound of the calming sea breeze is the day's demand, everyday. On top of all of this, you can dive into the water sports, beach and pool, and fancy unlimited food and drinks while you kick back and watch some flashy entertainment.

DINING

Your taste buds will praise you immediately after nomming at the steakhouse, Italian, or international buffet. You can also satisfy your sweet tooth by grabbing some delish dessert at the ice cream stand. Beach appetit.

Cozumel Restaurant
Type:
International
Hours: Continental Breakfast - daily, 4am-6:45am; Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
Description: Main restaurant serving international buffets, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Tulum Restaurant
Type: International
Hours: Continental Breakfast - daily, 7am-10am; Dinner - daily, 6:30pm-10pm
Description: Buffet restaurant serving international cuisine, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Gondola
Type: Italian
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving Italian favorites like pasta and antipasti. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving traditional Mexican dishes with a modern twist. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Marimba
Type: Steakhouse
Hours: Daily, 6:30pm-10:30pm
Description: A la carte grill and steakhouse. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

El Bonsai
Type: Japanese
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving sushi and other Japanese dishes. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Palapa Uxmal
Type: Snack bar
Hours: Daily, 7am-4pm
Description: Beach/pool snack bar serving light meals and snacks throughout the day.

Tropical
Type: International
Hours: Daily, 6:30pm-10:30pm
Description: Serving fresh fruits, vegetables, salads, meats, seafood and a wide variety of rich desserts. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

A La Carte Dining Policy
A la carte dining guarantees are based on number of nights booked as follows:

  • 1-3 night stays: Guests receive one reservation guaranteed in a la carte restaurants.
  • 4-6 night stays: Guests receive two reservations guaranteed in a la carte restaurants.
  • 7-9 night stays: Guests receive three reservations guaranteed in a la carte restaurants.
  • 10-13 night stays: Guests receive four reservations guaranteed in a la carte restaurants.
  • 14 night stays: Guests receive five reservations guaranteed in a la carte restaurants.
  • More than 15 night stays: Check availability with guest relations at the hotel.

Guests may check daily with guest relations from 9am-11am and from 4pm-5:30pm regarding availability for the a la carte restaurants. Guests may reserve additional a la carte dinners based on space available.

All hours are subject to change.



BARS/NIGHTLIFE

Start your day off strong by hitting the beach bar, then mosey on over to the pool's swim-up bar, sports bar or the cigar lounge. When night falls, delight in a cocktail and watch as the sports bar transforms into a disco. Oh, and something to keep in mind if you're feelin' a little confident (or a buzz), Monday and Thursday night are Karaoke night.

La Cascada Aqua Bar
Swim-up bar. Daily, 10am-6pm (weather permitting).

La Plaza Theater Bar
Located in the theater. Daily, 5pm-midnight.

The Kiosk Beach Bar
Beach bar. Daily, 10am-7pm (weather permitting).

The Mask Discotheque
Sports bar and disco. Sports bar -daily, 8:30pm-10:30pm. Disco - daily, 10:30pm-3am.

Tikal
Lobby bar. Daily 9am-midnight.



BEACHES AND POOLS

Located on the swoon-worthy Playacar Beach, gentle sugar-sands and tantalizing turquoise waters await. As for a good ol' lounging session, there is one ginormous, glistening pool made for you to laze the day away.

SPORTS/ACTIVITIES

Water

  • Beach volleyball
  • Catamarans
  • Aqua gym
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Snorkeling excursions
  • Water skiing
  • Banana boat
  • Boat trips
Land
  • Aerobics
  • Yoga
  • Archery
  • Shooting tournaments
  • Table tennis
  • Tennis
  • Cycling
  • Gymnastics
  • Boccia

Available for an additional charge:

  • Cycling
Golf
Golf is available at the championship-level Playacar Golf Club course for an additional charge.


INTERNET

Iberostar Quetzal offers an Internet cafe and Wi-fi in public areas for an additional charge.


SPA SERVICES

Spa Sensations is a full-service, modern spa that is ready to provide a number of relaxing and refreshing treatments for an additional charge. Daily, 9am-7pm.
  • Massages
  • Body treatments
  • Jacuzzi
  • Turkish bath
  • Hairdressing service


WEDDING SERVICES

The hotel has an area by the sea and another in the gardens that are the perfect place to tie the knot or renew your vows. If desired, the lucky couple can use the services of a wedding planner who will handle all the preparations and details. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club offers supervised activities for children ages 4-12. Daily, 10:15am-5pm and 8pm-9:30pm. Activities include:
  • Drawing
  • Reading
  • Playing
  • Watching movies


ADDITIONAL INFORMATION

Location
Iberostar Quetzal is located 10 minutes from the resort town of Playa del Carmen and 30 miles from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort .

Spring Break Policy
During the dates of March 1, 2016 - April 9, 2016 & March 1, 2017 - April 15, 2017, Iberostar Quetzal will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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