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Iberostar Paraiso Beach Resort

Mexico - Riviera Maya

Our Rating
1-877-506-0806
4 Nights with Air from $679 All-Inclusive
Info Customer Reviews Questions & Answers

Picture yourself poolside, where lush vegetation and cool, blue waters create the dreamiest of vacations. You know the o ... More

Customer Rating 584 Reviews
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
4.5
Dining Options
 
3.8
Room Comfort
 
4.2
4.3 out of 5
"Very pretty hotel. Very large complex. Golf carts give you a ride but all is walkable-took a day to get our bearings. The room was nice and clean! The dinners were fantastic. I ate at the Mexican, Medi..." – Thutch
579 out of 675 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
4.5
Dining Options
 
3.8
Room Comfort
 
4.2
4.3 out of 5
"Very pretty hotel. Very large complex. Golf carts give you a ride but all is walkable-took a day to get our bearings. The room was nice and clean! The dinners were fantastic. I ate at the Mexican, Medi..." – Thutch
579 out of 675 (86%) customers would recommend this product to a friend.
1st time parasailing After dinner drinks The buffet Pool view Wildlife on property View from the Room Part of the pool at night. Parasail Pretty complex it good luck getting a reservation to any restaurant. Had to eat in the heat at the buffet for 4 days. Entrance at Christmas Pink Flamingos near the Lounge area At the Pool Us in the ocean while on the Catamaran! Buffet View Mixologist Lobby The main pool Riviera Maya at Iberostar Kayaking view One view of the main pool Daily Surprise Our Room Plenty of chairs and palapas on the beach Beautiful beach view Landscaping Buffet staff is awesome. Front staff rude A True Paradise! Coatis abound! Beach Beach.. Beautifully kept grounds with lots of animals to admire. Main Pool our group Room with a view serenity Nice Colonial style buildings Pool View Mexico, Iberostar Lobby unit (33) close to beach
All Customer Reviews
1-4 of 584 reviews. Sort by
April 17, 2018
Horrible experience and customer service

I hated this hotel. I was extremely disappointed with everything from the beaches to the dining to the customer service. First off, the beaches had seaweed everywhere and was so rocky that it made it almost unbearable to swim. It was just not what I would expect going on vacation wanting to spend time at the beach and not even enjoying it. My reservation was messed up between Cheap Caribbean and Iberostar so I found myself at the front desk multiple times wasting my time. I had to switch rooms when I first arrived as well. The dining options were horrific. The buffet food was unbearable, I couldn’t even eat. Everything was over salted and tasted like frozen food that had been reheated over and over. The wine was horrific so I couldn’t even drink. We stayed for 6 nights and were only able to make reservations for 2 nights at the actual restaurants and by the time we came most of them were “sold out". When we got to the restaurants they were only half booked so that wasn’t even reality. Overall I just found this experience horrific and truly couldn’t even enjoy myself. My bathroom sink has a ton of bugs constantly as well.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: New York
Age: 25-34
Travel: 3-6 trips/year

April 14, 2018
OK at best

The resort is beautiful . The food is pretty and plentiful but bland. Restaurants are based on availability so book asap when you arrive. Ocean view suite is not an accurate statement when youre placed on the 1st floor. No ocean view from our 1st floor "ocean view junior suite" at all! Room temperature is preprogrammed and not adjustable. Resort will not provide additional fan or anything to provide a more comfortable temperature for guest. Buffets are open air, Hot and muggy for guest not accustomed to Mexican environment. If you don't go to the resort time share presentation you will not be as welcomed. Concierge services are based on time share presentation. Resort staff is freindly but we had serious communication issues with many. Iberostar has several levels of service within their program and you will experience the difference. Our vacation was at their lower level of pricing and it was not as expected. Our best flavored meal for the entire week was barbecued lunch provided by an excursion company we went on.


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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: North Carolina USA
Age: 55-64
Travel: 1-2 trips/year

April 12, 2018

The pools are wonderful! The room was immaculate! The grounds are gorgeous. This was our second time at this resort, it’s perfect for families. Unfortunately during our stay there was a tremendous amount of seaweed. They worked to get it cleaned up, only for the tide to bring it back in. There were plenty of employees on the beach and around the pool picking up glasses however they almost averted their eyes when you tried to order a drink. Making reservations at the ala carte resturants was a joke. Knowing this from the year prior we checked in and made our reservations only to find that we could only make 2 as the others were full or closed. Often we heard the excuse that “well this is the busy season”. Yep and I would think they would plan for that. Other little things that were not service friendly, running out of soft serve ice cream or it not being ready. Simple things, but important to the kids. Entertainment staff was great, with plenty of activities during to day to join in. Evening shows were sub par.


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Overall Rating: 4
Value
 
4.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
5.0
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From: MN
Age: 35-44
Travel: 1-2 trips/year

April 11, 2018
Wonderful place to relax

My first trip to Mexico was momentous. Very much enjoyed staying at Iberostar Paraiso beach resort. Would recommend checking in with concierge first day to make restaurant reservations as the first two days were fully booked. Even the buffet was delicious with plenty of choices. Beautiful scenery, happy staff. My room smelled musty and I attributed that to the humid weather but was clean and comfortable. While there I broke my ankle at the Tulum Mayan Ruins. The hotel staff, Cheap Caribbean, Go México tours were all very helpful in getting me Medical attention. Hope to go back again!

Wonderful place to relax Wonderful place to relax
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Kentucky
Age: 55-64
Travel: 1-2 trips/year

Room Information

Iberostar Paraiso Beach features 424 air-conditioned rooms located in 3-story buildings surrounded by lush tropical gardens. All rooms feature one king or two double beds, terrace or balcony, cable television, mini bar, coffee maker, iron and ironing board, and an in-room safe.

Room Details

Standard (DBL)
Hotel/Studio Unit Details

Junior Suite Ocean View (JSVM)
Hotel/Studio Unit Details

What's to Love

It's all-inclusive, dreamy retreat on the stunning Playa Paraiso shores.

The breathtakingly spacious pool is one of the largest in the Mayan Riviera (over 3,280 in length.)

Service is impeccable. It's the reason this resort continues to welcome repeat customers.

They make it super easy to dine in your room - service is available 11am-11pm.

 

What We'd Change

The Iberostar Paraiso Beach is pretty popular and very active. The noise can be a bit loud for some, but the size and layout creates many a quiet corner if you need some 'me' time.

 

Why You Should Go

You're a short 30 minutes from the airport. Cocktails with dazzling beach views await you.

Pool area is furnished with Bali beds and palm-thatched gazebos for relaxing in style.

You can start off your day with golf, tennis lessons, or a stroll down the beach.

The resort's shuttle makes it easy for you to travel throughout the resort.

Available Amenities

  • Car Rental Available
  • Beach
  • Business Center ($)
  • Children's Pool
  • Conference Facilities ($)
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Sailing
  • Aerobics
  • 24 Hour All-Inclusive
  • Wedding Services
  • Basketball
  • Dance Classes
  • Medical Services ($)
  • Ping Pong
  • Billiards
  • 7 Bars/Lounges
  • Bocce Ball
  • Nightclub
  • Shopping
  • Theater
  • Spa ($)
  • Beach Towels
  • Catamarans
  • 12 Restaurants
  • Handicap Room Available
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet Access ($)
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Lounge Chairs
  • Dive Shop ($)
  • Doctor on call 24 hours
  • Babysitting Services ($)
  • Shuttle Service ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Paraiso Beach Resort

Carretera Chetumal - Puerto Juarez, km.309 309

+52 98 48 77 2800

Hotel Description

Iberostar Paraiso Beach: All-inclusive Beachy Bliss

Picture yourself poolside, where lush vegetation and cool, blue waters create the dreamiest of vacations. You know the one where fruity cocktails are on point, the beach is mesmerizingly gorgeous and the atmosphere around the resort makes you happy. This slice of beach life includes it all - activities galore, tasty cuisine, live entertainment, and some of the best service you'll ever experience. Grab your flip flops. It's time to hit the beach.

DINING

Mexican dishes prepared with authentic seasonings and flavors make this the signature cuisine. Pretty sure you've never tasted guac so good. Also nosh on grilled steaks, sushi and carefully selected gourmet dishes at the a la carte restaurants, not to mention an ice cream bar for dessert. Special perk: your concierge will help you make dinner reservations.

La Plaza Main Buffet
Type: International
Hours: Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
Description: International cuisine in a buffet restaurant, serving breakfast, lunch, dinner and snacks.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10pm
Description: La Hacienda features Mexican cuisine, a la carte. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Dorada
Type: Mediterranean
Hours: Daily, 6:30pm-10pm
Description: La Dorada is an a la carte restaurant specializing in Mediterranean seafood. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Rodizio
Type: Brazilian
Hours: Daily, 6:30pm-10pm
Description: El Rodizio offers a la carte Brazilian dining. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Hashiru
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: Japanese dishes in an Asian-style a la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Puerto Steak House
Type: Steakhouse
Hours: Daily, 6:30pm-10pm
Description: Open-air, a la carte restaurant serving steaks and meat specialties from the grill. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Kiosko Beach Snack Bar
Type: Fast food
Hours: Daily, 10am-6pm
Description: This snack bar serves light lunch and fast food items on the beach.

El Puente Ice Cream Saloon
Type: Snacks
Hours: Daily, 11am-6pm
Description: Snack and ice-cream bar.

Don Alfredo
Type: Italian and Mediterranean
Hours: Daily, 7pm-10pm
Description: Don Alfredo offers Italian specialties, a la carte, for dinner. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Grill and Snack Bar
Type:
Grill
Hours: Daily, 11am-6:30pm
Description: This casual poolside restaurant serves lunch, snacks and grilled items throughout the day. This snack bar is located at the Paraiso Lindo Resort.
Dress code: A swimsuit cover up or t-shirt and proper foot wear is required.

Dining Policy
A la carte restaurants require reservations, which may be made from 9am-11am and from 4pm-5:30pm daily with public relations at the hotel. A la carte dining guarantees are based on number of nights booked as follows:

  • Guests staying 3 nights will receive 1 guaranteed reservation
  • Every three nights adds 1 more reservation

Guests at the Paraiso Beach Resort all have access to the restaurants and bars at the Paraiso Resort, excluding Paraiso Lindo and Paraiso Maya. (Some restrictions may apply.) All hours, information and services are subject to change.



BARS/NIGHTLIFE

You'll find six bars and snack bars throughout the resort, including lobby bars, swim-up bars and pool bars. Our favorite - cocktails with views.

La Corona Fumoir Cigar Bar
Offering cigars and area for smoking. Daily, 5pm-1am.

La Fuente Lobby Bar
La Fuente Lobby Bar is located in the lobby of the Paraiso Beach Resort. Daily, 9am-1am.

La Cupula Lobby Bar
La Cupula Lobby Bar is located in the lobby of the Paraiso Del Mar Resort. Daily, 9am-1am.

La Perla Pool Bar/Swim-up Bar
Offering poolside and swim-up beverage service, La Perla is located at the Paraiso Beach Resort pool. Daily, 11am-5pm.

Las Olas Pool Bar/Swim-up Bar
Offering poolside and swim-up beverage service, Las Olas is located at the Paraiso Del Mar Resort pool. Daily, 11am-5pm.

Star Rock Cafe Disco
On-site disco. Daily, 8pm-1am.

Bar Theatre Fumoir (At Paraiso Beach/Del Mar Resort)
Live nightly shows and entertainment for the whole family. Features domestic-brand and premium-brand liquors and cocktails. Daily, 5pm-midnight.



BEACHES AND POOLS

This mega-sized pool - the largest in the Mayan Riviera - stretches throughout the resort. Lots of little nooks for lounging or nestling in with your favorite beach read. And, just a few steps away, you'll find yourself sundrenched with silky soft sands and bright blue water. Beach lovers, be prepared for bliss.

ACTIVITIES

Water

  • Swimming
  • Windsurfing
  • Catamarans
  • Kayaking
  • Snorkeling
  • Aqua gym
  • Aqua aerobics

Activities available at an additional cost:

  • Scuba Diving:
    No visitor should leave Mexico without exploring its world famous coral reefs. Our hotel facilities include a CDC, PADI, Gold Palm Resort diving center, run by Dressel Divers International. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons and a host of other water sports and activities. Its boats are specially designed to enable divers to set off directly from the hotel's private beach. The Dressel Divers International diving centers are members of PADI, although they also cater for divers belonging to any other organization or federation.

Land

  • Aerobics
  • Shooting
  • Archery
  • Tennis
  • Beach volleyball
  • Billiards
  • Bocce ball
  • Football
  • On-site fitness center
  • Gymnastics.
Golf
Guests may golf at the Iberostar Playa Paraiso Golf Club located on the resort property. Meals and beverages enjoyed at the golf course are included in the all-inclusive plan.


INTERNET

Wi-Fi is available in the lobby and in the business center for an additional charge.

SPA SERVICES

The hotel spa offers a variety of treatments that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Jacuzzis
  • Turkish Baths
  • Beauty Salon
  • Massages



CHILD CARE

Kids Club, for children ages 4 to 12, offers supervised games and activities, including drawing, reading, playing, watching films and making friends with other children from all over the world. The resort also offers live, family-friendly, evening entertainment. For teenagers between 13-17, the Teens Club also offers a wide range of activities.


WEDDING/ HONEYMOON

A wedding planner will take care of everything, from the bride's bouquet to the groom's buttonhole, the cake and even the reservations for dinner in an a la carte restaurant. For specific wedding packages and services, please contact the resort directly.

ADDITIONAL DETAILS

Location
Iberostar Paraiso Beach Resort is located less than 30 minutes from Cancun International Airport (CUN) and approximately 20 minutes from Playa del Carmen. The two sister resorts, Iberostar Paraiso Del Mar and Iberostar Paraiso Beach, form one larger resort. A small train runs every 15 minutes, transporting guests around the facilities to the restaurants, lobby, rooms and even the shopping mall and modern spa that are part of the Paraiso.

Check In/Check Out
Check-in: 3pm. Check-out: noon. A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 5/6 - 8/11
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