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Iberostar Grand Hotel Paraiso

Mexico - Riviera Maya

Our Rating

3 Nights with Air from $1,289 All-Inclusive
Info Customer Reviews Questions & Answers

Watching the sunset off these shores is one of our favorite ways to unwind after a full day in the sand 'n surf, and thi ... More

Customer Rating 187 Reviews
Value
 
4.6
Service
 
4.9
Beaches & Pools
 
4.7
Dining Options
 
4.5
Room Comfort
 
4.8
4.8 out of 5
"The hotel decor is amazing, All hand made huge light fixtures though out all of the hotels. Food was supurb. We found the center hotel pool to be the best for shade, but the Grand pool was more relaxed..." – KennyP
207 out of 219 (95%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.6
Service
 
4.9
Beaches & Pools
 
4.7
Dining Options
 
4.5
Room Comfort
 
4.8
4.8 out of 5
"The hotel decor is amazing, All hand made huge light fixtures though out all of the hotels. Food was supurb. We found the center hotel pool to be the best for shade, but the Grand pool was more relaxed..." – KennyP
207 out of 219 (95%) customers would recommend this product to a friend.
Roof top Japanese Restaurant Anniversary Bed Iberostar Grand Hotel Paraiso Main pool Main Pool Area View from our room Tiffany & Howard Building 72 hallway Off our balcony. Bill & Phyllis Chichen Itza Beach Beach View from our room view from one of the resturants Birthday Kindness Red Rose Petals Carribean blue water
All Customer Reviews
1-4 of 187 reviews. Sort by
December 1, 2019
AWESOME Resort- Tainted Alcohol?

Let me start by saying that this is TRULY one of the nicest resorts we have ever been to, and we have traveled a lot! The grounds and rooms are amazing (we stayed in an ocean view suite). The food is some of the best food we've ever had, anywhere. We even cancelled a dinner reservation we had and opted for the buffet as even this food was incredible. I would suggest setting up your dinner reservations ahead of time as it was difficult to set up at arrival. There were not a lot of options left. The only complaint is that I believe my husband, one of our friends we were traveling with, as well as 5 other people we met at the pool, were served tainted alcohol. I honestly don't think that the employees did anything wrong, but maybe the resort just received tainted alcohol when they ordered from whoever they order from? At first we thought he may have been drugged. But after seeing the others at the pool the next day, who had all ordered the same drink at the same time, we knew it had to be something else. Everyone had the same stories of being disoriented, passing out, not remembering what happened. We even had to call the hotel and request that the Doctor come to our room, who I was told would cost $80, which I said was fine. He checked my husband and said that EMS was downstairs and he could have them check him as well. I was told that would be an additional $140, which I again said was fine, and they came and checked all of his vitals, did an EKG and so on. When it was all said and done, they told me I did not owe them any money since my husband didn't require any medical attention. Strange. After the fact I thought that maybe they didn't want any record of the incident? All in all though the resort was AMAZING. We would definitely go back there because as I said before, it's truly one of the nicest resorts with the best food we have ever been to! We just made sure to only drink canned beer and only order and drinks with liquor from the lobby bar, where everything was top shelf! CheapCaribbean was so easy to use and we had ZERO issues with anything booking through them. I am not going to lie, I was nervous as I had never booked through anything like this before. EXCELLENT service and would highly recommend!!!!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Austin, TX
Age: 35-44
Travel: 1-2 trips/year

November 5, 2019
Best trip ever

From the staff greetings at our arrival to the moment of departure this trip went so far beyond our expectations. The attention to make our stay at the Grand Paraiso so much more than we expected was incredible. We had team 71, in particular Luis and Victor for our butlers service. They were incredibly attentive and went far beyond our expectations. We were treated like gold. Our room was cleaned twice a day, in the morning and then at turn down service in the evening. Anything we requested was always done, such as extra ice every day! Room service was excellent as well. The facilities are constantly being cleaned and maintained. It’s an incredible work force and yet they always take the time to say hello and offer help or anything you need. Our meals were outstanding! We ate in a variety of 5 star restaurants, the service was fabulous and the foods were all wonderful. Even the buffets were great! We read the prior reviews before booking this trip. Yes the sea is rocky, that’s nature. There are still places to get in the water that is not so rocky, just ask. There are no longer reserved cabanas so getting one for the day was easy. The hotel is incredibly eco friendly. Hence all sorts of conservations are being used. 2 degrees cooler air conditioning at night would be wonderful but it wasn’t hot in our room. We also booked a snorkel trip thru Cheapcarribean.com. We went out with Cancun Adventures and had a fabulous time! Suggestions: tip well, bring nice clothes for dinners most importantly, enjoy! We will go back!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Georgia
Age: 55-64

November 5, 2019
Impressed!

This was my first experience not only at an Iberostar but also with an All-Inclusive resort. I was thoroughly impressed by everything. My now wife has been to many resorts, including the Iberostar Tucan and said there was no comparison. The staff were all very friendly and personable. This was an adults-only resort and top of the line. You get access to the other resorts on the same property but they can't come to this one. There is nightly entertainment, whether in the theater, the lobby bar, or at the shopping center (which is a golf cart ride away). The entire atmosphere is romantic and high end, from the landscaping to the restaurants. My only gripe is that all the restaurants were "booked" during our stay and we could only get a time appropriate reservation at the French themed restaurant. It was good and we supplemented the other dinners with either room service or the buffet so it was not much of a loss. As a cigar smoker I was very happy that they had a lounge with high end Cubans and drinks that can be order directly from a full bar. They offer hookah if that is more your thing (tobacco not included but drinks were). Spa was great with exercise machines and pool. If you want excursions, please check in with the tour companies near the lobby (Amstar was great). My only negative comments would be some of the plaster on the ceilings of the French restaurant and Spa were leaking and in need of repair and they were a little pushy with trying to get us to sign up for their timeshare program. Overall I would highly suggest this place and will go back for our anniversary.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Clementon, NJ
Age: 25-34
Travel: 3-6 trips/year

September 1, 2019
Great Vacation

This was our first time traveling to Mexico and having an all inclusive vacation; this resort did not disappoint. The service was impeccable and the staff was attentive. The dining options were diverse, however Toni’s (surf & turf) was probably our favorite place. The entertainment crew always kept the party going! Whether you’re looking to Kick back & relax or keep busy with tons of excursions, this is your place. The vacation is however you make it. We will definitely be back!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Toms River, NJ
Age: 25-34
Travel: 3-6 trips/year

Room Information

Iberostar Grand Hotel Paraiso features 310 suites equipped with a dining area and a fully furnished sitting room with comfortable sofa, a balcony or terrace, and even a hammock or swing. Suites also feature a cable TV, DVD player, CD clock/radio, safety box, telephone, iPod/MP3 docking station, marble bathrooms, Jacuzzi, Gilchrist & Soames amenities, mini bar and so much more.

Room Details

Suite (ST)
Hotel/Studio Unit Details

Superior Suite (STE)
Hotel/Studio Unit Details

Suite Ocean Front (STOF)
Hotel/Studio Unit Details

What's to Love

All-inclusive, adults-only luxury resort where you'll vacay in sunny style.

The pristine shores with silky, soft sands and breathtakingly blue waters.

Posh lounge chairs surround the pools and the beach. No better place for a fruity cocktail.

Service is impeccable. It's the reason this resort continues to welcome repeat customers.

 

What We'd Change

Iberostar Grand Hotel Paraiso is massive and can involve a good deal of walking. But the restaurants and bars are excellent benchmarks, so you can kick back and recharge your trekking power.

 

Why You Should Go

You're a short 30 minutes from the airport. Cocktails with beach views await you.

Lush landscaping and interior gardens create a soothing oasis throughout the resort.

You can start off your day with water aerobics, tennis lessons, or a stroll down the beach.

The stress-smashing Spa is where you must splurge on a massage, facial or both.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Concierge Services
  • Conference Facilities ($)
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour All-Inclusive
  • Steam Room
  • Archery
  • Basketball
  • Dance Classes
  • Medical Services ($)
  • Jet Skis ($)
  • Parasailing ($)
  • Water Skiing ($)
  • Water Polo
  • Ping Pong
  • Billiards
  • Scuba Lessons
  • 6 Restaurants
  • 5 Bars/Lounges
  • Darts
  • Nightclub
  • Shopping
  • Theater
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Catamarans
  • Golf (included)
  • Handicap Room Available
  • Wedding Services ($)
  • Sailing ($)
  • Windsurfing ($)
  • Honeymoon Packages ($)
  • Free Parking
  • Butler & Bell Staff
  • Beauty Salon ($)
  • Evening Entertainment
  • Swim-Up Bar
  • Dive Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Nightlife
  • Sailing
  • Scooter/Moped Rental
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Grand Hotel Paraiso

Carreterra Chetumal, Puerto Juarez, KIM 309

+52 98 48 77 28 00 Ext 8500

Hotel Description

Iberostar Grand Hotel Paraiso: Adults-Only Escape Haven Luxury

Watching the sunset off these shores is one of our favorite ways to unwind after a full day in the sand 'n surf, and this beach is a posh spot for all sun worshippers. You can gaze upon the swim-friendly shores from the resort's infinity pool - the view is more than perfect. Your cocktail never tasted so refreshing under this Mexican sky. But, what's really going to win your heart - the welcoming staff will go above and beyond to create a vacay worthy of repeating year after year.

Get MORE from your getaway to Iberostar Grand Hotel Paraiso. Now through all of 2020, Iberostar guests will get these additional perks exclusive to CheapCaribbean customers:

  • Complimentary private, round-trip airport transportation


DINING

Nosh on a variety of delicious cuisines - everything from Italian, Japanese, freshly prepared seafood to a buffet filled with all kinds of international flavors. As a special perk to you - your concierge will help you make dinner reservations. Sweet.

L'Atelier
Type: Gourmet
Hours: Daily, 6:30pm-10pm
Description: Serves local and international gourmet cuisine, with beach and pool views.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Bella Vista Beach Restaurant
Type: Buffet
Hours: Daily, 7am-3pm
Description: Serves a full breakfast buffet and lunch with beautiful beach views.

La Brisa
Type: Buffet
Hours: Daily, 11am-5pm
Description: Adjacent to Bella Vista, La Brisa serves snacks and a buffet lunch by the beach.
Dress code: Casual

Haiku
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: Japanese dishes, including sushi and teppanyaki served a la carte. Beach and pool views.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Toni's
Type: International
Hours: Daily, 6:30pm-10pm
Description: Surf and turf, grilled and barbecued. A la carte.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Venezia
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: Italian dishes including pasta and rice dishes, traditional starters and pizzas.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

All hours are subject to change.



BARS/NIGHTLIFE

You'll find five bars throughout the resort where you can sip and savor your cocktail of choice. Salud.

Coliseo
Theater and theater bar. Daily, 9pm-11pm.

Esplendido Fumoir
Cigar bar. Daily, 6pm-1am.

El Mirador
Lobby bar. Daily, 9am-1am.

Fruit Bar
Music Bar. Daily, 8am-8pm.

Aqua Bar
Swim-up bar in main pool. Daily, 9am-6pm.

Galaxy Disco
Nightclub and dancing. Daily, open until 2am.



BEACHES AND POOLS

The dreamy white sands and bright turquoise waters create a backdrop that will soothe your soul. The endless beach complements the three pools - one with a panoramic view, one with a swim-up bar and one heated indoor/outdoor pool. Lounging in the sun just got dreamier here.

SPORTS/ACTIVITIES

Water

  • Catamarans
  • Scuba clinic (in the pool)
  • Snorkeling
  • Water polo

Available for an additional charge:

  • Banana boat
  • Boat trip
  • Diving
  • Jet skiing
  • Parasailing
  • Sailing class
  • Water skiing
  • Wind surfing

Land

  • Aerobics
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards
  • Dance lessons
  • Darts
  • Shooting Range
  • Table tennis
  • Tennis and tennis lessons
  • Volleyball
Golf
The all-inclusive Iberostar Playa Paraiso Golf Club is the latest creation of world-renowned golf-course architect, P.B. Dye. The elevation changes, mounding and distinctive rock work are signatures throughout this immaculately conditioned, Mayan-jungle setting.

Iberostar Playa Paraiso Golf Club includes a Clubhouse Bar and on-course beverage service. A well-stocked Pro-Shop, professional golf instruction, driving range and putting green are also available.



INTERNET

Iberostar Grand Hotel Paraiso offers wireless Internet access for an additional charge.

SPA SERVICES

Iberostar Grand Hotel Paraiso has a fully-equipped spa that offers a number of services that are sure to leave you relaxed and recharged for an additional charge.
  • Massages
  • Jacuzzis
  • Solarium
  • Thalassotherapy Center
  • Manicures
  • Pedicures
  • Hair and beauty salon


WEDDING/HONEYMOON

Iberostar Grand Hotel Paraiso offers four packages that are sure to make your special day absolutely unforgettable. Guests may choose from two symbolic ceremonies that do not involve official marriage certificate, or two ceremonies that include a legal marriage certificate. Please contact the hotel directly for details.

CHILD CARE

This is an adult-only hotel. The minimum age to stay at this hotel is 18 years old.

ADDITIONAL INFORMATION

Location
Iberostar Grand Hotel Paraiso is located less than 30 minutes from Cancun International Airport (CUN) and approximately 20 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



MIN CHECK-IN AGE/SPRING BREAK POLICY:
Spring Breakers are defined as Student/youth between 16 and 23 years of age. At least one person of 25 years or older is required in every room during March 1, 2020 through April 30, 2020. Adults accompanying are responsible for the students' behavior . In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damage to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

All hours, fees, amenities, information and services are subject to change without notice.
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4 days, 3 nights
Travel Dates 12/15 - 1/1
Starting at $1289 was $2759
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
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5 days, 4 nights
Travel Dates 1/2 - 1/25
Starting at $1319 was $2019
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 2/1 - 4/11
Starting at $1519 was $2529
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Final day to book!

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