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Iberostar Grand Hotel Paraiso

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $1,079 All-Inclusive
Info Customer Reviews Questions & Answers

Watching the sunset off these shores is one of our favorite ways to unwind after a full day in the sand 'n surf, and thi ... More

Customer Rating 190 Reviews
Value
 
4.6
Service
 
4.9
Beaches & Pools
 
4.7
Dining Options
 
4.5
Room Comfort
 
4.8
4.8 out of 5
"The hotel decor is amazing, All hand made huge light fixtures though out all of the hotels. Food was supurb. We found the center hotel pool to be the best for shade, but the Grand pool was more relaxed..." – KennyP
210 out of 222 (95%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.6
Service
 
4.9
Beaches & Pools
 
4.7
Dining Options
 
4.5
Room Comfort
 
4.8
4.8 out of 5
"The hotel decor is amazing, All hand made huge light fixtures though out all of the hotels. Food was supurb. We found the center hotel pool to be the best for shade, but the Grand pool was more relaxed..." – KennyP
210 out of 222 (95%) customers would recommend this product to a friend.
Roof top Japanese Restaurant Anniversary Bed Iberostar Grand Hotel Paraiso Main pool Main Pool Area View from our room Tiffany & Howard Building 72 hallway Off our balcony. Bill & Phyllis Chichen Itza Beach Beach View from our room view from one of the resturants Birthday Kindness Red Rose Petals Carribean blue water
All Customer Reviews
1-4 of 190 reviews. Sort by
December 23, 2019
Best so far

After 15 years of staying in other top rated hotels, and mostly vacationing on islands, we decided to change things up. To sum it up, the Iberostar Grand in Mexico's Riviera Maya was by far the best all inclusive we've been to; we've been to at least 10 and many cruises ; The property is stunning. The service was excellent. Everyone was polite, friendly, and really tried to make sure our stay was perfect. The view from the ocean front room was amazing. The beach was very nice, long enough to take a nice walk on and maintained and clean. Its a big world so its hard to go to the same place twice, but maybe this place is worth it. Thanks Iberostar. Thanks Mexico.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New Jersey
Age: 55-64
Travel: 3-6 trips/year

December 22, 2019
True 5 star resort.

The resort is a 5 stars because of the people working there, doing everything to make the vacation awesome., people like Mariana(buttler), Arron, Oscar, and all the waiters, the bell boys ... The restaurants are great, the Italian one being the top one this visit. The chocolate biscuit was out of this world. The beach was cleaned and “manicured “every day.. The Xmas ornaments were up already and they were amazing. There was only one thing that was not 5 stars, that being the water flow/temperature while taking a shower. The temperature fluctuated from cold to hot every 30 seconds , so you had to catch the average/ in between temperature to be comfortable.Either the controlling valve or the hot water boiler needs to be looked at. We were on room 7024. We love this place and everything has to offer., great food, great service, pleasant atmosphere, reason why we been at this resort 3 times. Clarification: this review is for Iberostar Grand Hotel Paraiso, adults only resort.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: NY
Age: Over 65
Travel: 1-2 trips/year

December 22, 2019
Grand is truly Grand

We have stayed at various levels at Iberostar resorts. The Grand, while costing more, offers more and was worth the premium to us. With what we understand to be about 1/2 the number of guest as the Maya, one level down from the Grand at the same Paraiso resort, there was noticeably less number of guests. As a result, there were always lounges, chairs, sites, etc. available at the beach and the pools. It was not necessary to get out early to stake out a spot for the day. The food was over the top - the general buffet itself was outstanding while Toni's was our family favorite.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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Top 500 Contributor
From: Iowa
Age: Over 65
Travel: 1-2 trips/year

December 1, 2019
AWESOME Resort- Tainted Alcohol?

Let me start by saying that this is TRULY one of the nicest resorts we have ever been to, and we have traveled a lot! The grounds and rooms are amazing (we stayed in an ocean view suite). The food is some of the best food we've ever had, anywhere. We even cancelled a dinner reservation we had and opted for the buffet as even this food was incredible. I would suggest setting up your dinner reservations ahead of time as it was difficult to set up at arrival. There were not a lot of options left. The only complaint is that I believe my husband, one of our friends we were traveling with, as well as 5 other people we met at the pool, were served tainted alcohol. I honestly don't think that the employees did anything wrong, but maybe the resort just received tainted alcohol when they ordered from whoever they order from? At first we thought he may have been drugged. But after seeing the others at the pool the next day, who had all ordered the same drink at the same time, we knew it had to be something else. Everyone had the same stories of being disoriented, passing out, not remembering what happened. We even had to call the hotel and request that the Doctor come to our room, who I was told would cost $80, which I said was fine. He checked my husband and said that EMS was downstairs and he could have them check him as well. I was told that would be an additional $140, which I again said was fine, and they came and checked all of his vitals, did an EKG and so on. When it was all said and done, they told me I did not owe them any money since my husband didn't require any medical attention. Strange. After the fact I thought that maybe they didn't want any record of the incident? All in all though the resort was AMAZING. We would definitely go back there because as I said before, it's truly one of the nicest resorts with the best food we have ever been to! We just made sure to only drink canned beer and only order and drinks with liquor from the lobby bar, where everything was top shelf! CheapCaribbean was so easy to use and we had ZERO issues with anything booking through them. I am not going to lie, I was nervous as I had never booked through anything like this before. EXCELLENT service and would highly recommend!!!!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Austin, TX
Age: 35-44
Travel: 1-2 trips/year

Room Information

Iberostar Grand Hotel Paraiso features 310 suites equipped with a dining area and a fully furnished sitting room with comfortable sofa, a balcony or terrace, and even a hammock or swing. Suites also feature a cable TV, DVD player, CD clock/radio, safety box, telephone, iPod/MP3 docking station, marble bathrooms, Jacuzzi, Gilchrist & Soames amenities, mini bar and so much more.

Room Details

Suite (ST)
Hotel/Studio Unit Details

Superior Suite (STE)
Hotel/Studio Unit Details

Suite Ocean Front (STOF)
Hotel/Studio Unit Details

What's to Love

All-inclusive, adults-only luxury resort where you'll vacay in sunny style.

The pristine shores with silky, soft sands and breathtakingly blue waters.

Posh lounge chairs surround the pools and the beach. No better place for a fruity cocktail.

Service is impeccable. It's the reason this resort continues to welcome repeat customers.

 

What We'd Change

Iberostar Grand Hotel Paraiso is massive and can involve a good deal of walking. But the restaurants and bars are excellent benchmarks, so you can kick back and recharge your trekking power.

 

Why You Should Go

You're a short 30 minutes from the airport. Cocktails with beach views await you.

Lush landscaping and interior gardens create a soothing oasis throughout the resort.

You can start off your day with water aerobics, tennis lessons, or a stroll down the beach.

The stress-smashing Spa is where you must splurge on a massage, facial or both.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Concierge Services
  • Conference Facilities ($)
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour All-Inclusive
  • Steam Room
  • Archery
  • Basketball
  • Dance Classes
  • Medical Services ($)
  • Jet Skis ($)
  • Parasailing ($)
  • Water Skiing ($)
  • Water Polo
  • Ping Pong
  • Billiards
  • Scuba Lessons
  • 6 Restaurants
  • 5 Bars/Lounges
  • Darts
  • Nightclub
  • Shopping
  • Theater
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Catamarans
  • Golf (included)
  • Handicap Room Available
  • Wedding Services ($)
  • Sailing ($)
  • Windsurfing ($)
  • Honeymoon Packages ($)
  • Free Parking
  • Butler & Bell Staff
  • Beauty Salon ($)
  • Evening Entertainment
  • Swim-Up Bar
  • Dive Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Nightlife
  • Sailing
  • Scooter/Moped Rental
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Grand Hotel Paraiso

Carreterra Chetumal, Puerto Juarez, KIM 309

+52 98 48 77 28 00 Ext 8500

Hotel Description

Iberostar Grand Hotel Paraiso: Adults-Only Escape Haven Luxury

Watching the sunset off these shores is one of our favorite ways to unwind after a full day in the sand 'n surf, and this beach is a posh spot for all sun worshippers. You can gaze upon the swim-friendly shores from the resort's infinity pool - the view is more than perfect. Your cocktail never tasted so refreshing under this Mexican sky. But, what's really going to win your heart - the welcoming staff will go above and beyond to create a vacay worthy of repeating year after year.

Get MORE from your getaway to Iberostar Grand Hotel Paraiso. Now through all of 2020, Iberostar guests will get these additional perks exclusive to CheapCaribbean customers:

  • Complimentary private, round-trip airport transportation


DINING

Nosh on a variety of delicious cuisines - everything from Italian, Japanese, freshly prepared seafood to a buffet filled with all kinds of international flavors. As a special perk to you - your concierge will help you make dinner reservations. Sweet.

L'Atelier
Type: Gourmet
Hours: Daily, 6:30pm-10pm
Description: Serves local and international gourmet cuisine, with beach and pool views.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Bella Vista Beach Restaurant
Type: Buffet
Hours: Daily, 7am-3pm
Description: Serves a full breakfast buffet and lunch with beautiful beach views.

La Brisa
Type: Buffet
Hours: Daily, 11am-5pm
Description: Adjacent to Bella Vista, La Brisa serves snacks and a buffet lunch by the beach.
Dress code: Casual

Haiku
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: Japanese dishes, including sushi and teppanyaki served a la carte. Beach and pool views.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Toni's
Type: International
Hours: Daily, 6:30pm-10pm
Description: Surf and turf, grilled and barbecued. A la carte.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Venezia
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: Italian dishes including pasta and rice dishes, traditional starters and pizzas.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

All hours are subject to change.



BARS/NIGHTLIFE

You'll find five bars throughout the resort where you can sip and savor your cocktail of choice. Salud.

Coliseo
Theater and theater bar. Daily, 9pm-11pm.

Esplendido Fumoir
Cigar bar. Daily, 6pm-1am.

El Mirador
Lobby bar. Daily, 9am-1am.

Fruit Bar
Music Bar. Daily, 8am-8pm.

Aqua Bar
Swim-up bar in main pool. Daily, 9am-6pm.

Galaxy Disco
Nightclub and dancing. Daily, open until 2am.



BEACHES AND POOLS

The dreamy white sands and bright turquoise waters create a backdrop that will soothe your soul. The endless beach complements the three pools - one with a panoramic view, one with a swim-up bar and one heated indoor/outdoor pool. Lounging in the sun just got dreamier here.

SPORTS/ACTIVITIES

Water

  • Catamarans
  • Scuba clinic (in the pool)
  • Snorkeling
  • Water polo

Available for an additional charge:

  • Banana boat
  • Boat trip
  • Diving
  • Jet skiing
  • Parasailing
  • Sailing class
  • Water skiing
  • Wind surfing

Land

  • Aerobics
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards
  • Dance lessons
  • Darts
  • Shooting Range
  • Table tennis
  • Tennis and tennis lessons
  • Volleyball
Golf
The all-inclusive Iberostar Playa Paraiso Golf Club is the latest creation of world-renowned golf-course architect, P.B. Dye. The elevation changes, mounding and distinctive rock work are signatures throughout this immaculately conditioned, Mayan-jungle setting.

Iberostar Playa Paraiso Golf Club includes a Clubhouse Bar and on-course beverage service. A well-stocked Pro-Shop, professional golf instruction, driving range and putting green are also available.



INTERNET

Iberostar Grand Hotel Paraiso offers wireless Internet access for an additional charge.

SPA SERVICES

Iberostar Grand Hotel Paraiso has a fully-equipped spa that offers a number of services that are sure to leave you relaxed and recharged for an additional charge.
  • Massages
  • Jacuzzis
  • Solarium
  • Thalassotherapy Center
  • Manicures
  • Pedicures
  • Hair and beauty salon


WEDDING/HONEYMOON

Iberostar Grand Hotel Paraiso offers four packages that are sure to make your special day absolutely unforgettable. Guests may choose from two symbolic ceremonies that do not involve official marriage certificate, or two ceremonies that include a legal marriage certificate. Please contact the hotel directly for details.

CHILD CARE

This is an adult-only hotel. The minimum age to stay at this hotel is 18 years old.

ADDITIONAL INFORMATION

Location
Iberostar Grand Hotel Paraiso is located less than 30 minutes from Cancun International Airport (CUN) and approximately 20 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Tax Payment
The government has approved a new tax for visitors visiting the Cancun and Riviera Maya area. The resort reserves the right to collect this new tax to all visitors at the front desk. This tax will be a flat fee of $26.06 pesos (approx. $1.40 USD) per room per night. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.



MIN CHECK-IN AGE/SPRING BREAK POLICY:
Spring Breakers are defined as Student/youth between 16 and 23 years of age. At least one person of 25 years or older is required in every room during March 1, 2020 through April 30, 2020. Adults accompanying are responsible for the students' behavior . In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damage to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 4/12 - 8/15
Starting at $1079 was $2059
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
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5 days, 4 nights
Travel Dates 1/12 - 1/25
Starting at $1349 was $2039
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
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5 days, 4 nights
Travel Dates 2/1 - 4/11
Starting at $1449 was $2349
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!

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All Mexico - Riviera Maya Resorts