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Hard Rock Hotel Riviera Maya

Mexico - Riviera Maya

Our Rating
1-833-530-1626
4 Nights with Air from $969 All-Inclusive
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Hard Rock Hotel Riviera Maya Resort won the 2018 Noble Beach Prize for The Best Kid-tivities! Everyone dreams of part ... More

Customer Rating 16 Reviews
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.6
Dining Options
 
4.4
Room Comfort
 
4.2
4.6 out of 5
"AWESOME EXPERIENCE! so worth it, I loved every second of it. Great food, service , super clean, and friendly . So many surprises since it was my mom's birthday they surprised the throughout the days! l..." – Beatriz2016
17 out of 21 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.6
Dining Options
 
4.4
Room Comfort
 
4.2
4.6 out of 5
"AWESOME EXPERIENCE! so worth it, I loved every second of it. Great food, service , super clean, and friendly . So many surprises since it was my mom's birthday they surprised the throughout the days! l..." – Beatriz2016
17 out of 21 (81%) customers would recommend this product to a friend.
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All Customer Reviews
1-4 of 16 reviews. Sort by
April 1, 2018
Hard Rock Riviera Maya Hacienda

We have been to Mexico many times and have stayed at many properties. This is the first time we have take. Our kids (12 & 15). The Hard Rock Riviera Maya did not disappoint. There were many options to keep both the adults and kids entertained all at no additional cost. You can snorkel with the resort’s equipment just inside the break wall. I recommend earlier morning before the water gets too churned up. The area behind the church was loaded with beautiful fish There are also kayaks available at the beach. The kids took full advantage of the zip line, rock wall, water slide and cavern club. There were daily and nightly activities offered. A short walk on property led us to see monkeys in the wild. An acrobatic circus in the common area between the adults only side and family side was surrounded by an outdoor market with local merchants. The food was great and there was never more than a few minute wait at the restaurants even at peak meal time. As per the norm with the Hard Rock properties, the service was fantastic. The rooms were clean and well appointed with a mini bar and fridge that were restocked daily.

Hard Rock Riviera Maya Hacienda
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Cleveland, OH
Age: 45-54
Travel: 1-2 trips/year

March 15, 2018
HR Riviera Maya

Excellent property only knock was the seaweed on the beach access areas. Staff was high energy and willing to please us at anytime during our stay I may be biased because I work for Hard Rock International but the franchise group for this and several other Mexico and Caribbean properties are providing a superior product and premium experience. Will try the Cabo San Lucas property after it opens next year


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New Jersey
Age: 45-54
Travel: 1-2 trips/year

January 3, 2018
Loved the resort, but not positive I'd go again

We decided to try this resort after staying at the Hard Rock Punta Cana a few years ago. Overall, there were many things we liked about our stay at this resort, but there was one issue that would cause us to hesitate staying again. While the rooms were nicely appointed (a bit small, however, considering we only had 3 people in the room) the noise coming in from outside of the room was quite aggravating. We were extremely disappointed at how much noise from the hallways (let alone the bathroom) traveled into the room (i.e., people walking through the halls, etc). Do you not have any insulation in the hallways? On more than one morning, we were awoken by other guests walking the halls. While we are relatively early risers, during a vacation we hope to be able to sleep beyond 8:00AM and found it difficult to do this most mornings due to growing noise (usually started around 7:15AM) outside our room in the hallways. You can vividly hear any conversations going on out in the hallway. On top of this, when anyone in our family were using the bathroom, there was little left to the imagination. While the rest of the resort amenities (food, appearance, entertainment, etc.) almost made up for this, it still is something that would make us think about whether or not we would return. We wondered if it was just our room, but had traveled with another family who stayed in a different building and noticed the same issue with their room. In their case, however, they were a little luckier in that they appeared to have a quieter building overall. Beyond this, again we thought the resort itself was beautiful, the food was very good and the staff was friendly. We spent much of our time at the pools and were amazed at the variety of food available there and really appreciated how accommodating and fun the staff was at the pools. It is just disappointing that something like noise level in the guest rooms has been overlooked in a resort that is so meticulous about maintaining its other features.

Loved the resort, but not positive I'd go again Loved the resort, but not positive I'd go again
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
2.0
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Top 1000 Contributor
From: NY
Age: 45-54
Travel: 1-2 trips/year

November 21, 2017
We relished the Rock Star treatment

This hotel is very well run, clean and organized. Every request was responded with the words “It is a pleasure”, which seems to be the theme throughout the resort. They make you feel as though it really is their pleasure to serve you. My friends and I relished the “rock star” treatment as promised on their website. If we compare this resort to the several other all-inclusive resorts we stayed at in the past, this one is our favorite. THE SPA is a slice of Heaven. We luxuriated with several treatments. The whole experience was fantastic and we truly felt as though we were in Heaven as we “floated” out of the spa after each visit. Make sure you arrive an hour before your scheduled appointment to take advantage of the six step Hydrotherapy that comes with each treatment. THE RESTAURANTS are all first class quality with superior service. We all enjoyed this vacation very much and plan to return to this resort as soon as possible.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Pennsylvania
Age: 55-64
Travel: 3-6 trips/year

Room Information

Hard Rock Hotel Riviera Maya features 660 comfortable suites with remarkable resort, pool or ocean views. Amenities include air conditioning, satellite TV, 24-hour room service, in-room safes, Wi-Fi, mini bar and more.

Room Details

Deluxe Gold - King
Hotel/Studio Unit Details

Deluxe Gold - Double
Hotel/Studio Unit Details

Deluxe Platinum - Double
Hotel/Studio Unit Details

Deluxe Diamond (Adults-Only)
Hotel/Studio Unit Details

Deluxe Platinum Grand Sky Terrace - One Bedroom...
Hotel/Studio Unit Details

Royalty Rock Level Deluxe Platinum - King
Hotel/Studio Unit Details

Royalty Rock Level Deluxe Platinum - Double
Hotel/Studio Unit Details

Deluxe Platinum Grand Sky Terrace - Two Bedroom
Hotel/Studio Unit Details

Rock Suite Platinum - Two Bedroom
Hotel/Studio Unit Details

What's to Love

Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty, but with a number of kid friendly options, this beautiful resort will have you topping the charts in no time!

 

What We'd Change

The beach isn't as large as you would normally expect, but Hard Rock Hotel Riviera Maya's luxurious pools will soon make the beach a hindsight.

 

Why You Should Go

If you've been wanting to take the family on a luxurious, all-inclusive vacation, you can now rock out to all the great things Hard Rock Hotel Riviera Maya has to offer.

The Woodward Riviera Maya will keeps your kids busy the whole time you're there!

Available Amenities

  • Business Center ($)
  • Cable/Satellite TV
  • Children's Pool
  • Conference Facilities ($)
  • Daily Maid Service
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Snorkeling
  • Whirlpool/Hot Tub
  • Scuba Diving ($)
  • Medical Services ($)
  • Nightclub/Disco
  • 9 Bars/Lounges
  • 8 Restaurants
  • Spa Services ($)
  • Massage ($)
  • Elevators
  • Teen Club
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet
  • Alarm Clock/Radio
  • High Speed Internet Access
  • Outdoor Pool
  • Fitness Center
  • Evening Entertainment


Nearby Excursions & Attractions

  • ATV Rides
  • Beach
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Scuba Diving
  • Shopping
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Hard Rock Hotel Riviera Maya

Carretera Cancun-Chetumal KM 72

+52 98 48 75 1100

Hotel Description

Hard Rock Hotel Riviera Maya: Noble Beach Prize Winner - The Best Kid-tivities

Everyone dreams of partying like a rock-star. Why not make that dream a reality? At the luxurious Hard Rock Hotel Riviera Maya, families can get a taste of life behind the velvet rope, while rocking-out to the resort's all-inclusive perks.

Located in the heart of the Riviera Maya, Hard Rock Hotel Riviera Maya is the perfect place to write your next big hit while soaking up the tropical sun or splashing in the turquoise waters of the Caribbean Sea. While the resort features a traditional Mexican design, the modern touches are a real crowd pleaser and provide all the amenities adults and families could ever want, and did we mention the insane new additions, Woodward and Wrecktangle? Your kids are going to flip, literally!

The family section features five tantalizing restaurants, four bars, endless water activities and several pools. Kids will love the special amenities designed just for them like the Kids Club, which will let them hang out with their favorite characters as they spend the day enjoying fun activities. The adult-only, Heaven Section is nothing short of nirvana with its stunning pools, lavish spa menu and access to signature golf courses and more. No matter what side you stay on, Hard Rock Hotel Riviera Maya is top-shelf, all the time.

Scuba dive and snorkel at the world's second longest coral reef between Cozumel and Cancun, swim and snorkel the beautiful waters of Akumal or Xpu-Ha Palace, swim with the dolphins at nearby Puerto Aventuras, tour the caves of the Aktun Chen, or ride horseback in the ocean at Rancho Loma Bonita. Immerse yourself in Mayan history and culture at the nearby ruins of Chichen Itza, Tulum and Coba.

At the end of each day, return to your luxurious room to immerse yourself in your Jacuzzi, while your partner mixes a drink from the mini bar, or hang out with the kids and enjoy the views from your balcony. No matter what beat you drum to, Hard Rock Hotel Riviera Maya is ready to rock your next beach vacation!

This hotel is All-Inclusive
Features include:

  • Breakfast, lunch, dinner and snacks
  • All beverages, including domestic alcoholic and non-alcoholic drinks
  • Non-motorized water sports
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

The Market
Type: International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-4pm; Dinner - daily, 6pm-11pm
Description: International buffet using the freshest ingredients for breakfast and a themed dinner.

Pizzeto
Type: Italian
Hours: Daily, 6pm-11pm
Description: Experience a world of flavor with a crispy, brick-oven pizzas, salads, soups and pasta a la carte.

Frida
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy the sultry flavors of regional cuisine and a festive atmosphere at this fiery a la carte restaurant. Dinner reservations are encouraged. Walk-ins will be accomodated on a first-come, first-serve basis.

Ipanema
Type: Brazilian Steakhouse
Hours: Daily, 6pm-11pm
Description: Featuring authentic Rodizio service, this a la carte restaurant is filled with the passionate flavors of Brazil wrapped in modern style.

Zen
Type: Asian
Hours: Daily, 6pm-11pm
Description: Serving traditional Asian cuisine like sushi and stir fry in a chic atmosphere. Dinner reservations are encouraged. Walk-ins will be accomodated on a first-come, first-serve basis.

Toro
Type: Steakhouse
Hours: Daily, 6pm-11pm
Description: Enjoy premium cuts of steak and a menu of lavish desserts served a la carte. Dinner reservations are encouraged. Walk-ins will be accomodated on a first-come, first-serve basis.

Ciao
Type: Italian
Hours: Daily, 6pm-11pm
Description: Savor fine, Italian a la carte specialties in a calm and charming atmosphere. Dinner reservations are encouraged. Walk-ins will be accomodated on a first-come, first-serve basis.

Le Petit Cochon
Type: French
Hours: Daily, 6pm-11pm
Description: Serving traditional French-countryside cuisine a la carte. Dinner reservations are encouraged. Walk-ins will be accomodated on a first-come, first-serve basis.

All hours subject to change.



BARS/NIGHTLIFE

Sun Bar
Lobby Bar. Serving a premium selection of exotic cocktails and old favorites. Daily, 10am-1am.

Martini Bar
Serves a classic selection of martinis and top-shelf spirits near the Heaven section. Daily, 10am-1am.

Heaven Bar & Disco
Located near the main lobby and features live DJ entertainment and a fine selection of international spirits. Daily, 10am-1am.

Rhythm Bar
Pool-side bar. Offering premium cocktails in a relaxing environment in the Heaven section. Daily, 10am-1am.

Juice Bar
Located near the fitness center in the Heaven section, this bar serves the best fruit and vegetable mixes in the Caribbean. Daily, 10am-1am.

Lobby Bar
Located in the lobby of the Heaven section and offers premium cocktails. Daily, 10am-1am.

Dive Bar
Pool bar. Serves fresh beverages and snacks by the Heaven pool. Daily, 10am-1am.

Float Bar
Pool-side bar. Daily, 10am-1am.

Caffetto
Coffee bar. Open until 11pm.



BEACH

Hard Rock Hotel Riviera Maya is located on a beautiful stretch of white-sand beach. An inlet cove provides easy access to snorkeling, kayaking and swimming in the region's famous calm waters.

POOLS

Hard Rock Hotel Riviera Maya features 6 pools including a kid's pool, a family-friendly pool and 4 adult-only pools.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Snorkeling
  • Water Aerobics
  • Kayaks

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing

Land

  • Tennis
  • Climbing wall
  • Tennis
  • Bicycles
  • Basketball
  • Fitness Center
  • Music Lab
  • Skate Park
  • Ninja Course

Golf
-Unlimited golf at Riviera Cancun Golf Club designed by Jack Nicklaus - 20% service fee applies.
-Unlimited golf at Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies.



INTERNET

Hard Rock Hotel Riviera Maya offers complimentary Wi-Fi access in both guest rooms and public areas.

SPA SERVICES

The Rock Spa at Hard Rock Hotel Riviera Maya features 75 treatment rooms that are ready to leave you relaxed and recharged for an additional charge. Services include:
  • Massages
  • Hydrotherapy
  • Sauna
  • Steam rooms
  • Beauty salon


WEDDING/HONEYMOON

Hard Rock Hotel Riviera Maya offers a number of wedding packages that are sure to make your special day unforgettable. Please contact the resort directly for more details.

CHILD CARE

The Hard Rock Roxity club and The Cavern, teens club, both offer tons of fun.

Woodward Riviera Maya
This insane adventure park is not your average vacation accommodation.
Equipped with everything from a skateboard park, bmx course, snowboarding and skiing, ninja obstacle course, and so much more.
Woodward for kids ages 7 and up and Wrecktangle for anyone over 36 inches..
Hours: 12pm - 8pm
Additional fees will apply.

In-room babysitting is also available for an additional charge.

The Teens Lounge & Club offers teens a chance to hang out and enjoy the hottest tunes in the Caribbean.



ADDITIONAL INFORMATION

Location
Hard Rock Hotel Riviera Maya is located one hour from Cancun International Airport (CUN) and about 20 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Spring Break
Spring Break groups are not allowed at Hard Rock Hotel Riviera Maya.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Resort Update
Hard Rock Hotel Riviera Maya has advised that due to high demand for family friendly resorts and the decline of adults only resorts during certain travel periods throughout the year, Hard Rock Hotel Riviera Maya will be an entirely family-friendly resort the during the following date:

  • July 28, 2018 - August 18, 2018
  • December 21, 2018 - January 2, 2019
  • April 13 - 21, 2019
  • December 20 - 31, 2019
During these dates, all facilities in the Heaven Section will be family-friendly except:

  • Body Rock
  • Posh Beauty Salon
  • Heaven Night Club
  • Heaven Lounge (after 11:00PM)
  • Eden Beach (includes a Jacuzzi & beach)
Rock Spa will allow select services to teens between the ages of 15-18, while accompanied by an adult. The Heaven section of the hotel will resume regular adults-only operations on all other dates.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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Deluxe Gold-Double More
5 days, 4 nights
Travel Dates 11/1 - 12/21
Starting at $969 was $1649
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Deluxe Gold - Double More
8 days, 7 nights
Travel Dates 7/7 - 8/12
Starting at $2119 was $2729
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Deluxe Gold - Double More
6 days, 5 nights
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