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InfoCustomer ReviewsQuestions & Answers
This rocks big time: The Hard Rock Hotel Riviera Maya, one of 14 CheapCaribbean Noble Beach Prize Winners (2016-17), was
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This rocks big time: The Hard Rock Hotel Riviera Maya, one of 14 CheapCaribbean Noble Beach Prize Winners (2016-17), was recognized for "The Sweetest Suite." The suite? It's a shrine to Poison front man, Bret Michaels.
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"AWESOME EXPERIENCE! so worth it, I loved every second of it. Great food, service , super clean, and friendly . So many surprises since it was my mom's birthday they surprised the throughout the days! l..." – Beatriz2016
13 out of 17 (76%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.4
Beaches & Pools
4.5
Dining Options
4.3
Room Comfort
4.2
"AWESOME EXPERIENCE! so worth it, I loved every second of it. Great food, service , super clean, and friendly . So many surprises since it was my mom's birthday they surprised the throughout the days! l..." – Beatriz2016
13 out of 17 (76%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 12 reviews. Sort by
September 24, 2017
GREAT VALUE
We would recommend this resort to anyone. This was the greatest experience we have had!
AWESOME EXPERIENCE! so worth it, I loved every second of it. Great food, service , super clean, and friendly . So many surprises since it was my mom's birthday they surprised the throughout the days! love it :)
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Hard Rock Hotel Riviera Maya or help someone else answer theirs.
Can you answer these questions?
13 questions, 16 answers.
when will you be opened for business in Riviera Maya ?1 answer
Im Confused a Hard Rock customer service Rep told me you guys open December 1st but a Cheap Carribean Rep told me you guys will be opened for November which is when im looking to book.
4 years, 50 months ago
New York
They will be opening Winter 2013. I believe they are aiming for a December grand opening.
AlixCC
What kind of teen activities are there?1 answer
Is there a club? What kind of things can teens do? Thanks!
4 years, 49 months ago
US123
The resort does have a Teens Lounge & Club. For further information regarding specific activities, we do suggest contacting Hard Rock directly as they would be best to assist you. The link to the resort's website to contact them directly is https://www.hrhrivieramaya.com/contact.htm.
MariaCC
What can the resort credit be used for.1 answer
3 years, 46 months ago
Nancy
Please contact our Beach Experts at 1-800-915-2322 for more information on the resort credits
LizCC
Beach and restaurants2 answers
It looks like the beach area is separated by rocks. Is there access to open beach/ocean area at the resort?!? What is the dress code at the restaurants!?!
3 years, 46 months ago
Michelle
Hard Rock Hotel Riviera Maya is located on a beautiful stretch of white-sand beach. An inlet cove provides easy access to snorkeling, kayaking and swimming in the region's famous calm waters.
They do not have a specified dress code at the restaurants however for more information you can contact the resort by emailing them at this address: customercare@allinclusivecollection.com
LizCC
there are probably 10 private beaches at the resort however they are not open ocean they are set up like small coves, no deeper then 7 to 8 feet and fish come in from openings from the rocks and you can swim with them its beautiful and you dont have to worry about rough water at all.
99chris
How old is resort?2 answers
3 years, 46 months ago
pa
This resort is undergoing renovations at this time. For more information please contact the resort directly at www.hrhrivieramaya.com.
LisaCC
they are redoing an older resort. Main buildings are fine. Some of the outside buildings being renovted.
S2ron
Is Room SVC included?1 answer
Can customers use room SVC for free or be paid?
3 years, 46 months ago
jeehyec
This resort offers 24hr room service, which is included in the All Inclusive package.
BethCC
restaurants1 answer
Out of the 8 restaurants, what restaurants are included as an all inclusive with no additional charge?
3 years, 45 months ago
Pennsylvania
This hotel includes unlimited food and drinks but some dining restrictions may apply. We do recommend checking with the front desk for details.
MariaCC
Can my kids visit all restaurants?1 answer
Because it our first time in Hard rock in Rivera Maya
2 years, 30 months ago
Arsenliana
Some restaurants are adults only. The family section features 5 tantalizing restaurants: The Market, Pizzeto, Frida, Ipanema, and Zen. Kids are welcome at any of these.
BILLCC
Good2 answers
My wife reserve on June in Hard rock vacation.my question is we are coming with kids. Can we visit heaven section bars ,restaurants with out kids?
2 years, 29 months ago
Ellen
You may be able to go unnoticed over there but typically the resort will distinguish guests with different bracelets or room keys depending on what level you are booked at.
CCGreg
No, not if they are under 18
Rams1
how is the seaweed now, I'm going in January and wondering what to expect?1 answer
11 months ago
tracyd
The resort does it's best to remove any seaweed from the resort. For more up to date information, please contact the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
What is the best excursions or day trips for this hotel?1 answer
9 months ago
bessemer city north carolina
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
What's the dress code for the restaurants?1 answer
Coming in February and would like to know dress codes for restaurants
9 months ago
Stevens Point
Most resorts will have casual or casual dress (slacks/dresses) Please check with the resort directly for specifics per restaurant. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Couch/sofa in room1 answer
My husband has a bad back and we require a sofa/couch in the room for him to sleep on. Can you accomodate??
Thank You
Faye
3 months ago
Faye
Unfortunately none of the rooms we offer at this resort have a couch or sofa.
JeannieCC
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Contact our Customer Support team.
Room Information
Hard Rock Hotel Riviera Maya features 660 comfortable suites with remarkable resort, pool or ocean views. Amenities include air conditioning, satellite TV, 24-hour room service, in-room safes, Wi-Fi, mini bar and more.
Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty, but with a number of kid friendly options, this beautiful resort will have you topping the charts in no time!
What We'd Change
The beach isn't as large as you would normally expect, but Hard Rock Hotel Riviera Maya's luxurious pools will soon make the beach a hindsight.
Why You Should Go
If you've been wanting to take the family on a luxurious, all-inclusive vacation, you can now rock out to all the great things Hard Rock Hotel Riviera Maya has to offer.
Available Amenities
Business Center ($)
Cable/Satellite TV
Children's Pool
Conference Facilities ($)
Daily Maid Service
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Nightly Entertainment
Roll-Away Bed (on request)
Snorkeling
Whirlpool/Hot Tub
Scuba Diving ($)
Medical Services ($)
Nightclub/Disco
9 Bars/Lounges
8 Restaurants
Spa Services ($)
Massage ($)
Elevators
Teen Club
Handicap Room Available
Wedding Services ($)
24 Hour Room Service
Honeymoon Packages ($)
Wireless Internet
Alarm Clock/Radio
High Speed Internet Access
Outdoor Pool
Fitness Center
Evening Entertainment
Nearby Excursions & Attractions
ATV Rides
Beach
Golf Course(s)
Horseback Riding
Jet Ski Rentals
Kayaking
Mayan Ruins
Scuba Diving
Shopping
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Hard Rock Hotel Riviera Maya
Carretera Cancun-Chetumal KM 72
+52 98 48 75 1100
Hotel Description
Hard Rock Hotel Riviera Maya: Noble Beach Prize Winner - The Sweetest Suite
Everyone dreams of partying like a rock-star. Why not make that dream a
reality? At the luxurious Hard Rock Hotel Riviera Maya, families can get a
taste of life behind the velvet rope, while rocking-out to the resort's all-inclusive perks.
Located in the heart of the Riviera Maya, Hard Rock Hotel Riviera Maya is the
perfect place to write your next big hit while soaking up the tropical sun or
splashing in the turquoise waters of the Caribbean Sea. While the resort
features a traditional Mexican design, the modern touches are a real crowd
pleaser and provide all the amenities adults and families could ever want.
The family section features five tantalizing restaurants, four bars, endless
water activities and several pools. Kids will love the special amenities
designed just for them like the Little Big Club, which will let them hang out
with their favorite characters as they spend the day enjoying fun activities.
The adult-only, Heaven Section is nothing short of nirvana with its stunning
pools, lavish spa menu and access to signature golf courses and more. No matter
what side you stay on, Hard Rock Hotel Riviera Maya is top-shelf, all the time.
Scuba dive and snorkel at the world's second longest coral reef between
Cozumel and Cancun, swim and snorkel the beautiful waters of Akumal or Xpu-Ha
Palace, swim with the dolphins at nearby Puerto Aventuras, tour the caves of
the Aktun Chen, or ride horseback in the ocean at Rancho Loma Bonita. Immerse
yourself in Mayan history and culture at the nearby ruins of Chichen Itza,
Tulum and Coba.
At the end of each day, return to your luxurious room to immerse yourself in
your Jacuzzi, while your partner mixes a drink from the mini bar, or hang out
with the kids and enjoy the views from your balcony. No matter what beat you
drum to, Hard Rock Hotel Riviera Maya is ready to rock your next beach
vacation!
This hotel is All-Inclusive
Features include:
Breakfast, lunch, dinner and snacks
All beverages, including domestic alcoholic and non-alcoholic drinks
Non-motorized water sports
Taxes and gratuities
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
The Market Type: International Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-4pm;
Dinner - daily, 6pm-11pm Description: International buffet using the freshest
ingredients for breakfast and a themed dinner.
Pizzeto Type: Italian Hours: Daily, 6pm-11pm Description: Experience a world of flavor with a crispy,
brick-oven pizzas, salads, soups and pasta a la carte.
Frida Type: Mexican Hours: Daily, 6pm-11pm Description: Enjoy the sultry flavors of regional cuisine and
a festive atmosphere at this fiery a la carte restaurant.
Ipanema Type: Brazilian Steakhouse Hours: Daily, 6pm-11pm Description: Featuring authentic Rodizio service, this a la
carte restaurant is filled with the passionate flavors of Brazil wrapped in
modern style.
Zen Type: Asian Hours: Daily, 6pm-11pm Description: Serving traditional Asian cuisine like sushi and
stir fry in a chic atmosphere.
Toro Type: Steakhouse Hours: Daily, 6pm-11pm Description: Enjoy premium cuts of steak and a menu of lavish
desserts served a la carte.
Ciao Type: Italian Hours: Daily, 6pm-11pm Description: Savor fine, Italian a la carte specialties in a
calm and charming atmosphere.
Le Petit Cochon Type: French Hours: Daily, 6pm-11pm Description: Serving traditional French-countryside cuisine a
la carte.
All hours subject to change.
BARS/NIGHTLIFE
Sun Bar
Lobby Bar. Serving a premium selection of exotic cocktails and old favorites.
Daily, 10am-1am.
Martini Bar
Serves a classic selection of martinis and top-shelf spirits near the Heaven section. Daily,
10am-1am.
Heaven Bar & Disco
Located near the main lobby and features live DJ entertainment and a fine
selection of international spirits. Daily, 10am-1am.
Rhythm Bar
Pool-side bar. Offering premium cocktails in a relaxing environment in the Heaven section. Daily,
10am-1am.
Juice Bar
Located near the fitness center in the Heaven section, this bar serves the best fruit and vegetable
mixes in the Caribbean. Daily, 10am-1am.
Lobby Bar
Located in the lobby of the Heaven section and offers premium cocktails. Daily,
10am-1am.
Dive Bar
Pool bar. Serves fresh beverages and snacks by the Heaven pool. Daily, 10am-1am.
Float Bar
Pool-side bar. Daily, 10am-1am.
Caffetto
Coffee bar. Open until 11pm.
BEACH
Hard Rock Hotel Riviera Maya is located on a beautiful stretch of white-sand
beach. An inlet cove provides easy access to snorkeling, kayaking and swimming
in the region's famous calm waters.
POOLS
Hard Rock Hotel Riviera Maya features 6 pools including a kid's pool, a
family-friendly pool and 4 adult-only pools.
SPORTS/ACTIVITIES
Water
Swimming
Snorkeling
Water Aerobics
Kayaks
Available for an additional charge:
Scuba diving
Deep sea fishing
Land
Tennis
Climbing wall
Tennis
Bicycles
Basketball
Fitness center
Music Lab
Golf
-Unlimited golf at Riviera Cancun Golf Club designed by Jack Nicklaus - 20% service fee
applies.
-Unlimited golf at Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge -
20% service fee applies.
INTERNET
Hard Rock Hotel Riviera Maya offers complimentary Wi-Fi access in both guest
rooms and public areas.
SPA SERVICES
The Rock Spa at Hard Rock Hotel Riviera Maya features 75 treatment rooms that
are ready to leave you relaxed and recharged for an additional charge. Services
include:
Massages
Hydrotherapy
Sauna
Steam rooms
Beauty salon
WEDDING/HONEYMOON
Hard Rock Hotel Riviera Maya offers a number of wedding packages that are sure
to make your special day unforgettable. Please contact the resort directly for
more details.
CHILD CARE
The Little Big Club features kid favorites like Barney, Thomas the Tank Engine,
Bob the Builder and Angelina Ballerina. The club hosts a variety of fun
activities for kids ages 4-12. Daily, 8am-9pm. Activities include:
Singing and dancing
Arts and crafts
Movies
Games
In-room babysitting is also available for an additional charge.
The Teens Lounge & Club offers teens a chance to hang out and enjoy the
hottest tunes in the Caribbean.
ADDITIONAL INFORMATION
Location
Hard Rock Hotel Riviera Maya is located one hour from Cancun International
Airport (CUN) and about 20 minutes from Playa del Carmen.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 3-night minimum stay is required.
A 4-night minimum stay is required for travel Apr 9-13, 2017 , Jun 30 and Oct 22-Nov 2, 2017.
A 7-night minimum stay is required for travel Jul 6-27, 2018.
A 5-night minimum stay is required for travel Dec 23, 2017- Dec 21, 2018 excluding Jan 1-3, 2018 & Jul 6-27, 2018.
Spring Break
Spring Break groups are not allowed at Hard Rock Hotel Riviera Maya.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
