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Grand Oasis Tulum

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $599 All-Inclusive
Info Customer Reviews Questions & Answers

Off the beaten path. That's the phrase that most describes this crazy beautiful gem that's nestled away in luscious natu ... More

Customer Rating 201 Reviews
Value
 
3.9
Service
 
3.6
Beaches & Pools
 
4.3
Dining Options
 
3.3
Room Comfort
 
3.7
3.7 out of 5
"Everything about the Grand Oasis Resort was perfect! My husband and I went here as a get away for our 15th wedding anniversary. It exceeded our expectations! We have never been so pampered in our lives..." – brky
154 out of 226 (68%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.9
Service
 
3.6
Beaches & Pools
 
4.3
Dining Options
 
3.3
Room Comfort
 
3.7
3.7 out of 5
"Everything about the Grand Oasis Resort was perfect! My husband and I went here as a get away for our 15th wedding anniversary. It exceeded our expectations! We have never been so pampered in our lives..." – brky
154 out of 226 (68%) customers would recommend this product to a friend.
bf and I at the pool with the view Shrimp Scampi from the Seafood restaurant Dinning Buidling Beach photo with my special iPhone lens Room ocean view Room view View of Adult Only Pool from Our Room View from pier Pool overlooking the beach View from our room Deck from room View from the room The Grand Side - our room was on the second floor View from room #2 - Sian Ka'an Suite, ground floor Grand Oasis beach Beach Hammock provided by resort View from room #1 - Sian Ka'an Suite, floor 2 View from pier Picture on the beach sunrise in paradise
All Customer Reviews
1-4 of 201 reviews. Sort by
September 20, 2017
Great Value! We love this place...

We love the Grand Oasis Tulum.We have been there three times over the past year and will probably go back again. The restaurants are wonderful but if you're not a sea food lover things could get mundane fast. My husband LOVES seafood but I don't eat it at all. Most restaurants only have one entree that isn't seafood of some kind. We chose to eat at the actual restaurants and not the buffets. The couple times we did though, there were a lot of choices (still a lot of seafood). The beach is great. This last time we were there, there was a lot of sea weed, but we later saw men on the beach digging holes in the sand and burying it. Although there was a lot more this last time (in late August) than on previous trips, it didn't affect snorkeling or hanging out in the ocean, splashing around.The snorkeling is pretty good off of this beach. There is a reef within swimming distance of shore. We love to snorkel so we brought our own snorkel gear. If you don't, the resort has a snorkeling class that is free and they take you out, using their gear, which means you have to give it back at the end of the class. All in all we think this place is a pretty good value, with snorkeling from shore being our main priority. The entertainment crew is awesome (shout out to Jovana and Jon Paul). The shows were better than expected at night. We also loved the convenience of the coffee shop and the coffee is pretty tasty. Shout out here to Noeli at Me Coffee...service with a smile! As well as my favorite restaurant, Serape, and Marisol...it's always nice to see her.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Colorado
Age: 45-54
Travel: 1-2 trips/year

September 9, 2017
Amazing!

Please ignore any negative reviews. This place is beautiful, laid out great, food fantastic. Going this late in the season we had no trouble eating anywhere we wanted. No reservations. People so friendly and helpful. They all appear to love their jobs and smile all the time. Coffee and me coffee shop ... Perfect. Noeli was so cute and friendly. Came in for coffee just to see her smiling face. Will definitely go back.


4 of 5 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Ft. Worth,tx
Age: 55-64
Travel: 1-2 trips/year

September 2, 2017
Mediocre

During my stay at Gran Oasis Tulum I had so many complaints (I am not a person to ever write a negative review) but it was too much to deal with during this vacation. For the first time after visiting the Riviera Maya after the 3 or 4th day I just wanted to go home or look for somewhere else to stay. My room was a total disaster!!! First my bed sheets and pillows had visible mold all over. Second the lights flickered on and off constantly on two separate occasions the maintenance guy had to come fix them. My husband had to uninstall the lights because they were not stable. My restroom was gross there was water scum all over the bath tub, around the water drain it was completely rusted causing the water to turn yellow all over my feet and the water wouldn't drain. The actual shower didn't work we had to shower with the little bit of water that would come out because if we put the pressure of the water colder or hotter the shower head and pull up diverter tub spout would splatter water everywhere but on us. The toilet when flushed made a very loud and painful noise for about 3 minutes and it caused the sink not to be able to be turned on because the water pressure from the toilet filling up wouldn't disperse water to the sink. The air-conditioning made a horrible sound when turned on it was hard to sleep and even hear each other in the room. When we turned the air off it got very humid. The room smelled like mold. I can however say that housekeeping was very good cleaning and keeping toiletries and mini bar stocked. I was appalled by the food at the buffet and Italian Restaurant it was stale and tasteless. The Mexican Restaurant was good and authentic. The pools were not cleaned and I don't think that the filters worked because there was green gunk at the corners of the pools. The bar tenders were horrible barely giving service and they would close by 5 when he pools open until 8. There was barely to no entertainment or music to hear. The shows were mediocre. Most resorts clean the beaches this resort didn't even make it to the beach. The pools around the rooms I can say I saw were being cleaned and the grounds were well kept. The front desk lacked friendliness and willingness to want to accommodate its guest. I spoke to several guest that were dissatisfied and even asked to be transferred to a sister property or be refunded. I can however say I asked for the same but was offered a room on a waiting list two days before my departure a room was available but it was not worth me packing my stuff and my 3 family members things for two days. Of the 7 days we only actually spent 2 on the property as a last resort because we found ourselves pretty miserable in the facility. Given that my family and I travel 4 times a year for the past 10 years this was the least and most enjoyed vacation given the several inconveniences we ran into while staying at Gran Oasis Tulum.


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Richmond, VA
Age: 25-34
Travel: 3-6 trips/year

August 17, 2017
Not what I was expecting

Let me start of by saying not all the staff in the Grand Oasis Tulum was bad just some of them but let me tell you the good things about the Hotel and then I go with the bad, Like I said the Resort is not bad just some workers made it bad. The hotel is well-kept, and the location is beautiful. We reserved a oceanfront room and we were not disappointed, The view was absolutely gorgeous. The water is crystal clear, and nice and warm! The hotel was not too packed which was nice and relaxing. The absolute best part of this hotel is the location. Negative parts: We stayed an entire week in the hotel and we did not get one hot shower... The water was always cold! ( we tested this a different times of the day )... However the worst part of the hotel has to be the food ! The buffet serves the exact same thing every day, not a great selection , and the quality of the food is terrible, The hotel makes you think that there are many dining options, however they are by reservations only. The problem here is that you have to come every morning at 9 AM in the lobby to make a reservation for the same day, if not you're forced to go to that yucky buffet! What really upset me about this is that most of the day tours start between 7 AM to 9 AM, so if you have a tour scheduled that day you can forget about making a reservation you wont make it. The staff were difficult and unaccommodating every time I went to the bar by the beach they were always out of ice they would tell me if you want me to make you a drink go get ice from the bar next to the lobby maybe they have some I complain several times to the Hotel manager which at that time made them get ice and do the drink but after of couple of hours they had no ice again. So I was forced to drink beer or can sodas because they had those in the fridge. The check out in the lobby is the worst there is they don't thank you for staying at the resort they just say you owe this amount and how are you going to pay. It was the most disappointing vacation I've ever had we have stayed in different resorts in Cancun and in the Riviera Maya and none of them disappointed me this place did so last time we stay at the Grand Oasis Tulum but we will return to the area due to the amazing history and natural beauty of Tulum/Cancun.


1 of 1 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: downey, CA
Age: 35-44
Travel: 3-6 trips/year

Room Information

Grand Oasis Tulum's rooms are equipped with A/C, private bathroom, TV with cable service, beach towels, hair dryer, direct dial telephone ($), iPod docking station, and amenities.

Room Details

Grand
Hotel/Studio Unit Details

Grand Plus Ocean View (available until 12/21/17)
Hotel/Studio Unit Details

Grand Ocean View (available beginning 12/21/17)
Hotel/Studio Unit Details

Oasis Sian Ka'an Club (Adults-Only)
Hotel/Studio Unit Details

What's to Love

Living large and chillaxing seaside where your feet melt into the soft, sugary sand .

Ogling at the vibrant, spectacular coral reef. Snorkeling gear is free, plus you can dip into the free snorkeling tour.

Stress-ousting, mind-melting spa services.

Trekking around Tulum and gazing at the view of hypnotic, crazy blue waves.

Hanging with the sea turtles at nearby Akumal. Splish splash.

Sending your little ones off to the Kids' Club for movies & games while you escape to Beach Chill Central.

 

What We'd Change

The resort is located about an hour away from the airport, but if you want to get away from it all, this is the place to be.

 

Why You Should Go

It's 60 miles from the airport - it's a drive, but when arrive, you'll be far away from the real world.

You can improve your game on two tennis courts. Love-Love.

There's yoga, pilates, water aerobics plus a gym/fitness center to keep your beach bod beachtastic.

Upgrade to Grand Plus room and you'll get all the best perks - free Wi-Fi, VIP lounge, spa discounts and more.

For experienced divers, there's scuba nearby. If that's not your thang, there's fishing. Both for a fee.

Available Amenities

  • Bar/Lounge
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Scuba Diving ($)
  • Spa ($)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Parking
  • Bicycle Rental
  • Audio-Visual Equipment ($)
  • 12 Restaurants
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 11 Bars/Lounges
  • 24 Hour Room Service ($)
  • Safe Deposit Box ($)
  • Sauna ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Tennis Courts
  • Freshwater Swimming Pool(s)
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Fishing ($)
  • Doctor on call 24 hours
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Chichen Itza and Coba Ruins
  • Coral Reef
  • Dining
  • Dive Shop(s)
  • Eco-Adventure Tour(s)
  • Fitness Center
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Hiking/Biking Trails
  • Horseback Riding
  • Mayan Ruins
  • Motor Boat Rentals
  • Nature Park(s)
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Grand Oasis Tulum

Club Oasis Akumal Km 251 Chetumal-Pto Juarez

+52 98 48 75 7300

Hotel Description

Grand Oasis Tulum: All-Inclusive, All-Amazing Gem Nestled in Eden

Off the beaten path. That's the phrase that most describes this crazy beautiful gem that's nestled away in luscious natural beauty. The delicious beach has an exquisite unusual shape that you'll love, and when you want to explore, you can check out the amazing coral reef. After that (or before, makes no difference), head to the pool for some serious relaxation. There's a Kids' Club where your little ones will squeal with excitement while you de-stress at the spa. Want more? The breath-stealing views alone are hypnotizing. You could sit in front of the dreamy water and crazy blue sky with a drink for hours and not even notice the time.

WHERE TRANQUILITY COMES NATURALLY



DINING

Grub, glorious grub. Where to start? Here's a sampling menu of flavors: gourmet Mexican and American. Mediterranean, Italian and Japanese. And many other snacky places, breakfast venues and buffets. Even sushi. Dig in.

Dos Lunas
Type:
Italian cuisine
Hours: Dinner - daily
Description: Traditional Italian cuisine. Indoor dining. Reservations are required
Dress code: Formal

Maki Taco
Type:
Mexican-Japanese Fusion
Hours: Dinner, daily
Description: Dine on delicious Mexican-Japanese fusion cuisine. Indoor dining. Reservations required.
Dress code: Casual

Le Buffet
Type: International Buffet
Hours: Breakfast, Lunch and Dinner, daily.
Description: Enjoy an international buffet in an indoor setting. Reservations are required.
Dress code: Casual

Arrecifes Terraza
Type:
Snack Bar
Hours: Lunch - daily
Description: Enjoy snacks in an outdoor setting.
Dress code:
Casual

Akeru
Type:
Sushi Bar
Hours: Lunch, daily
Description: Features fresh sushi.
Dress code:
Casual

Sarape
Type:
Mexican
Hours: Dinner, daily
Description: Enjoy fine Mexican dishes with a casual, indoor atmosphere. Dinner reservations required.
Dress code: Casual

Hippie Chic Grill
Type:
Grill, tacos and tortas
Hours: Lunch, daily
Description: Serving a variety of snacks featuring white-meat chicken. Outdoor setting.
Dress code: Casual

Bites & Terrace
Type:
Mediterranean & American restaurant
Hours: Breakfast and Dinner, daily
Description: Mediterranean & American food in an indoor/outdoor setting.
Dress code: Casual

Restaurant schedules and availability subject to change without notice. Restaurant reservations are made with the concierge at the resort.

All hours are subject to change



BARS/NIGHTLIFE

It's always 5:00 somewhere, which means the drinks are on and flowing all over this blessed resort. You can find adult beverages in the lobby, on the beach, by the pool or in the restaurants. Here's to you, Beach Citizens.

Pool Wet Bar
Open daily.

Sports Bar & Theatre
Open daily.

Bites Terrace Bar
Open daily.

Sarape Tequila Bar
Open daily.

Coffee & Me at Grand Tulum
Open daily.

Coffee & Me Lite
Open daily.

Havana Cigar Bar ($)
Open daily.



BEACHES AND POOLS

You've got direct access to one of the most aahh-some sandy spots in all of Mexico, Akumal Beach. But it gets sunnier: the coral reef is beyond epic. The pools aren't too shabby either. There are three glistening cement ponds, even a kids' pool, to choose from. Jump in.

SPORTS/ACTIVITIES

Water

  • Snorkeling gear
  • Snorkeling tour
  • Kayaks
  • Paddle boards
  • Water aerobics
  • Swimming

Available for an additional charge:

  • Fishing
  • Scuba diving

Land

  • Tennis
  • Bicycles
  • Beach volleyball
  • Fitness center
  • Yoga
  • Pilates
  • Zumba
  • Multi-sport court

Golf
Grand Oasis Tulum features a pitch-and-putt course where guests can practice their swing on the driving range or putting green. Bring your own equipment or rent some from the resort's clubhouse. If you're looking for a full game, there's an 18-hole course located next door.



INTERNET

Grand Oasis Tulum offers Wi-Fi throughout the resort for an additional charge. Grand Oasis room guests enjoy complimentary WiFi.

SPA SERVICES

The brand new Sensoria Spa offers a collection of exclusive spa treatments that incorporate ancient and modern techniques with high-quality organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
  • Massages: deep tissue, hot stone, chocolate, reflexology
  • Body Scrubs, Detoxification and Re-hydration treatments
  • Beauty Salon: hair care, manicures, pedicures, waxing
  • Whirlpool therapy
  • Fabulous bridal services
  • Fabulous bridal services
  • Temazcal: Ancestral Mexican tradition of deep body detoxification
  • Facials and more


WEDDING/HONEYMOON

Here in the tropical paradise of Mexico you'll find beautiful settings, luxurious amenities, wedding suites, and your own dedicated wedding planner ready to make your picture-perfect wedding come true. Whether you're looking for something simple and intimate or a family-friendly celebration, Oasis will ensure your day is perfect. Select from six different packages or customize your wedding with a variety of special options. We even offer an amazing complimentary wedding package! Visit www.O-Weddings.com for more detail.

All Honeymooners get VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.



CHILD CARE

Grand Oasis Tulum features a supervised Kid's club for children ages 4-12.

ADDITIONAL INFORMATION

Location
Grand Oasis Tulum is located 60 miles from Cancun International Airport (CUN) and a few miles away from Tulum archeological site and Akumal.

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Length of Stay

Holy Week
In observance of Holy Week, some resorts in Mexico may put limits on the use of motorized water sports and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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