U by Grand Fiesta Americana - All Inclusive

Been to Cancun several times, this was by far the best resort that I have stayed at. Dinners were awesome, our Server Jesus was great.The only negative was we were not told about going to the 11th floor and finding out about all of the amenities that were included in our stay Such as two free rides on the jet ski, ferry ride to island, sauna and spa. Luckily Another guest told us about the 11th floor and we did get to take advantage of everything in the last days of our stay. All of the servers at the beach and pool were great, we’re always there when we wanted drinks or food. The liquor was all top shelf. Resort is in best location to the downtown area, fleamarket’s, malls, nightlife, etc. The family and I are already planning another trip back to this resort.

I'm a very frequent all-inclusive traveler. I travel from DIA to CAN 5-6 times a year. I stay at high-end resorts and have high standards. U by Grand Fiesta claimed to be a 5 star resort, but was more like a 3.5 star. If you are booking this hotel-please make sure you understand that Grand Fiesta is NOT an all-inclusive. You need to book U by Grand Fiesta to have the all-inclusive plan. I heard so many people complaining they thought they had booked all-incl, but were confused their package only included breakfast. U by Grand Fiesta allows you to check into a top-level private concierge room. The view is great, they have a bar and light snacks. This bar is the only place you can get to shelf drinks. The room has a very dated look and feel to it. I booked an Oceanfront Master King master suite. The room description says it sleeps 4. There is a king bed and a couch. One would assume the couch pulls out and sleeps 2. It does not. I was traveling with my 2 kids. The bellman said the couches do not pull out and they'll bring one rollaway bed. I inquired where the 2nd kid would sleep and he said on the couch. I pointed out it didn't pull out and he said the 4th sleeping space was just on a regular couch. I said that was unacceptable and after much back and forth, they brought in a second rollaway. Thankfully the room was large enough to accommodate it. The deck on the room is massive. However, there was only 2 small chairs, one end table, and 2 sun loungers. There was room for 2 additional loungers and a table for dining. There as TONS of wasted space. I asked them to bring a table so I could have breakfast outside and they said they do not provide any tables. The jetted tub had no cold water, only hot. The knob fell off of the wall as soon as I tried to use it. Maintenance came and reattached the knob, but there as still no cold water. Pool service was good. We had a server named Silva the entire time and she was fantastic. However, the alcholol selection was very slim. I asked for a top-shelf rum and they only had one choice. I asked for a good tequila and they didn't have anything. The servers said I had to go into the lobby bar or the top floor U bar for anything high end. For reference, I frequent Grand Velas,Excellance and Valentine Imperial multiple times a year. I use those resorts as a benchmark for what 5 star is and should be.

This resort was amazing!! The staff is very friendly. The resort is beautiful and always very clean. The food was delicious and there were so many options and restaurants. I will definitely be going back! My family and I had a truly amazing vacation there.

This hotel is not designed as an all-inclusive which means its high quality with fine dining options. The newer package “U by Fiesta Americana” is all inclusive with a few other amenities. The rooms are all suites and the food options were great. The best part of our stay were all the little details that the employees did. This is not a party or super modern hotel but it’s elegance and consistency are top notch. The beach is perfect as it’s located on the top of the hotel zone- comparable to Isla Mujeres. The private beach club was amazing and service was exceptional. This all inclusive is truly all inclusive without the many levels of premium vs not premium. All food and drink were top shelf. Can’t wait to visit again. Some amenities that were included with our package was a round trip to isla mujeres on the ferry which leaves out the pier right next to the hotel. No need to travel to the port to take the ferry. Another amenitie that was included was a rental of a water jet ski for 30 minutes once per stay. They only have 2 fancy restaurants, la joya which is the Mexican theme and Le Basilic which is the French restaurant. Le Basilic is an extremely fancy award winning five stars restaurants, and yes! It is included in the U package. In other experiences at other all inclusive restaurants there is always an upgrade to pay. Not on this one! The other restaurants were buffet style, but you can always do a la carte. The hotel just started to offer all inclusive under the U package. That is why there is not a lot of reviews on it but we are glad we did it. I hope they don’t change it and we will definitely be back.