In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.

Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited Access and round transportation to our Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.

XCARET XAILING

In addition, All-Fun Inclusive of Hotel Xcaret México, includes round-trip transportation to the Embarcadero Isla Mujeres por Xcaret in the Cancun Hotel Zone and the ferry ride to Isla Mujeres with Xcaret Xailing, Enjoy this beautiful Caribbean Island.

Location

beach
Cancun International Airport (CUN) : 40 miles

Property Information

Suites: 900

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13005 reviews
  • 5.0 star tripadvisor rating
    We love Xcaret

    We love it here and will come back as often as possible the service is amazing!!! Xenotes tour was amazing! Our tour guide Noah was so funny! Rooftop pool service was great. Alfredo, Alejandra, Mauro, Joel and our butlers Ivan and Daniel made our stay so enjoyable

    May 23, 2024
  • 3.0 star tripadvisor rating
    Mold on mattress

    We stayed in the best suite hotel has to offer. Our Mattress had mold. Supervisor changed the mattress and offered us to refund for one night stay. Hotel management has not refund us the money. Their customer service is very poor and staff don’t follow up.

    May 23, 2024
  • 5.0 star tripadvisor rating
    Breathtaking experience

    First of all, I was impressed that we had Butlers when my husband and I stayed at the Oceanfront Swim Up Pool in Casa Fuego. It was perfect for his 50th Birthday. Rebeca and Alejandro went above and beyond to meet our needs and fulfill our requests. I also had my 2 under 10 with my mother n law and they were able to assist me around the checking out for both rooms and getting our luggage’s delivered to the buses. Cancelling and making park and restaurant reservations was smooth to do with them too. I am highly satisfied with the attention and care that we received. The best detail was the cake, wine, and decorations we received in our room. That was very sweet of them.

    May 22, 2024
  • 5.0 star tripadvisor rating
    Absolutely amazing

    My wife and I planned our honeymoon at Xcarte Mexico. We stayed in the Fuego building and it was well worth it. Our Butlers Eréndira and Angel were amazing. They checked in with us everyday and made sure we had everything we needed. They booked excursions for us and any reservations we needed for restaurants. They also took care of any extra things we needed in our room. We couldn’t have been more appreciative of the service they provided. The Fuego restaurant was delicious for breakfast, lunch and dinner. The French toast for breakfast at Fuego was amazing. We also recommend the Sunday Brunch at Las Cuevas. You need a reservation but the food was absolutely delicious. Seafood, fresh tuna, great smoked meats and so much more. Plus every other night Las Cuevas is a Brazilian steak house and it is delicious as well. Every restaurant inside the hotel or the parks were delicious. However if you want to add a meal to your trip, we recommend Ha’. It was an added expense but worth it. 2 days before we ate at the restaurant they just received their Michelin star. The 9 course meal with wine pairings will not disappoint. From the time you walk in to the time you leave it is an experience you won’t forget. We explored 5 of the parks they offered and had so much fun at all of them. Each park or excursion had its own unique experience. Zip lines, cave exploring, water slides, off road vehicles, rafting, kayaks, and soMuch more. We also got to swim with dolphins and under water trek with helmets. I highly recommend booking a vacation with the family or couples!!

    May 22, 2024
  • 4.0 star tripadvisor rating
    It’s a Wonderland

    The trip itself was fantastic. Our butlers Ivan And Daniel were top tier amazing at communication and assisting us with any of our needs. The activities included were so fun, and the resort in general was unforgettable. My family/friends and I loved it. There was a slight misunderstanding that occurred with one of the front desk person Isabel. I can only recommend that all front desk personnel should go over details with your guest to ensure what we are paying for in specificity. And to ALWAYS have a print out ready before we pay. I felt a little cheated not knowing 100% what I was paying for until it was too late. Had I known, I wouldn’t be writing this and everything would be fine. It really stressed me out as a first time guest here. Overall it’s a great resort.

    May 22, 2024