Secrets Akumal Riviera Maya is set in the heart of Riviera Maya, just 20 minutes away from Playa del Carmen. This beautiful adults-only retreat offers an Unlimited-Luxury® experience, with its beautiful, elegant suites designed with relaxation in mind, and many offering stunning views of the ocean. Guests can discover the true beauty and culture of Akumal with an array of land and water based activities to take part in. You can even swim with turtles from the resort’s beach.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating7232 reviews
Everything about this resort is amazing! The staff, quality and food were wonderful! They took all safetly precautions and we definitely felt safe. Our only complaint is that we weren't there long enough! We will definitely be back!
The resort is amazing and beautiful. The rooms were above and beyond what you'd expect. We had a suite with a swim-out pool. So nice!! The spa was one of the nicest I've ever been too as well. We went a little crazy and did some VIP dining. Alberto put us in the wine room, which was one of the best dining experiences I'd ever had in my life.
We went on a last minute trip here a few weeks ago. It was amazing! The resort is very clean and taking all precautions for COVID. The landscaping is unlike any resort I have seen. The employees were amazing and always made sure we were taken care of. Jonathan, the pool supervisor, took great care of us. He always made sure we had everything we needed and had a great attitude! Mario made us so great drinks at the swim up bar. We enjoyed the hibachi dinner at Himitsu along with the Sushi and Fried Ice Cream! We were so glad we went on this trip as we had 2 vacations cancel previously this year. We love the Secrets brand and will continue to go to their resorts!
From the time we arrived my wife and my experience was amazing. Our concierge Taila (hope I spelled it right) was very helpful with reservations throughout the resort and the golf course nearby! Pool waiter Hector is top notch and always made sure we hade a cold drink in our hands!! The entertainment staff/pool team is the best there is hands down, Jordan, Fermine-Ferminator, Rene, and the ladies are all awesome and the friendliest people you will ever encounter. Thanks for an amazing trip!!
Relaxation During a Pandemic
We couldn't wait to arrive! We'd had 2 of our vacations already cancelled, and had our fingers crossed this one would survive. It did and it was the absolute best!! This resort is the best, lots of foliage- like your in the jungle far away from home. We had a PC ocean front swim out suite. Great location in building 1, so it was pretty close to everything. Our only complaint would be the foliage blocks the entire ocean front view, but none the less super nice. I can't say enough about the employees here-- They remember your name, what you drink...Everything. In the evening after dinner every night at the lobby bar they would have live music or other entertainment. We'd go to dinner early then hang out there til it closed. Daniella was our waitress and before we could tell her our order, she'd tel us-lol, after one night with her she remembered everything. so nice, she was great. Also Eric at the lobby bar during the day. Our concierge at building 1 was fabulous!! Alexa was the absolute best, she decorated our room for my birthday, sent champagne with chocolate covered strawberries on one day and on another day it was champagne and a cheese and fruit board--everyday it was a new surprise. Benjamin at Bordeaux was great as well--he got me with dessert, the whole staff came around our table and sang Happy Birthday twice-lol. The resort is beautiful but the employees make it a very special place. Other things to do....We snorkeled right off of the beach and saw all kinds of colorful fish and lots of turtles. Even to just go and lay out on the beach is so peaceful. On to the cleanliness of this resort, it's great! They test your temp, offer hand sanitizer at all or most of the restaurants and at check in. They are way ahead of the game compared to the states. We never ever had a worry abt Covid-19, it was super nice to actually not think about it for a few days. My husband works in the ER and is waist deep in it at home, and he was very impressed with all they do to keep you safe. In ending, I hope I didn't forget anyone and we'll definitely be back. We are actually already looking at returning in February. Thank You Thank You Thank You for a fabulous get away in the middle of all of the craziness going on in the world right now! We miss Y'all already!!