Perfectly situated along a breathtaking white sand beach in the heart of Cancun’s Hotel Zone, sits Dreams Sands Cancun Resort & Spa By AMR Collection - All Inclusive! Experience all the great inclusions of Unlimited-Luxury® at this beach-front resort – where there’s something fun for every age. Dreams Sands Cancun is walking distance from great shopping, restaurants and bars, and a short 15 minutes away from downtown Cancun, where all of the excitement happens. Located only 25 minutes away from Cancun International Airport, guests can enjoy elegantly appointed rooms with breathtaking views of the Caribbean Sea and Isla Mujeres.

Location

Hotel Zone
Cancun International Airport : 14 miles

Property Information

Year Built: 2014
Total rooms: 414

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory On Wednesday, December 7, 2022, Hotel have reopened their extensive enhancement project. which included Enlargement and remodeled lobby area for guests, Refurbished of Restaurants, Bars, Garden, Pools and the new Fitness Center featured with 31 workout stations. The resort is pleased to begin welcoming back guests and debuting these new enhancements.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11518 reviews
  • 5.0 star tripadvisor rating
    Cancun

    The overall experience was great. Service was very attentive and polite. We did have to call to clean room after 1ish, but didn't ruin our trip. The room temperature could have been a little cooler. The view is wonderful. Plenty of bars for all day drinking. The evening entertainment was very cool. I especially enjoyed the Wednesday nite singing impersonation was fun!! We would definitely visit this hotel again.

    Apr 18, 2024
  • 1.0 star tripadvisor rating
    Racism & Terrible Food

    So many of the resort staff was so blatantly racist that it was so uncomfortable for my family. The food is awful and there’s no top shelf liquor. The preferred club staff ask you 50 times a day what your room number is and if you’re a preferred guest to the point that it’s insulting. Coco Cafe at other Dreams resorts have ice cream everyday. This Coco Cafe only had ice cream on Thursday. I’ve been here since Monday. Today is the first day they had ice cream. Yesterday morning when I went to get coffee, there was a man there who told me that they weren’t serving lattes until 8am. Only 2 minute later a white man came and asked for a latte and he gladly made it for him. Right in my face. So I go right back up and ask for a latte and he begrudgingly made it. Just awful. I can stay in America for racism. It’s really exhausting. The ONLY reason this place gets one star is because the beach is AMAZING! The beach is so shallow and the water is beautiful & clear. I love the beach here. But the staff, food and the cleanliness of this place could use a definite overhaul. Other Dreams properties that I have visited are MUCH better. We didn’t even get slippers in our room. 😳😡

    Apr 18, 2024
  • 1.0 star tripadvisor rating
    1 star hotel

    Dear Sir/Madam, I am writing to inform you of my profound disappointment and extreme dissatisfaction regarding my recent stay at your establishment. Unfortunately, the experience I had fell well below acceptable standards for a hotel of your caliber. I regret to have to highlight a list of major issues encountered during my stay. My room was not only dirty but also in a very poor condition: the shower did not work properly, had mold in it, the bathroom door was broken, and the bathroom mirror was covered in mold. Additionally, the absence of a hair dryer, the defective ironing equipment, and the rusty and damaged ironing board greatly compromised my comfort. Furthermore, when it rained, my room got flooded, which is unacceptable. The lack of a balcony in the room is a first for me in a hotel establishment, and it reflects a lack of attention to the guests' needs. It is evident that the room has not been renovated for some time, contributing to a very unpleasant experience. Despite my request for a room change, I was informed that no solution could be offered, which added to my frustration. The service received at the front desk was deplorable, and I consider it deserving of a score of 0. Following this disappointing experience, I wish to inform you that this stay will be the last one I spend at any of your properties. Furthermore, I cannot in any way recommend your hotel to anyone in light of this extremely negative experience. Please take into consideration these serious issues and implement corrective measures to improve the quality of your services. I look forward to hearing back from you. Please accept, Sir/Madam, the assurance of my highest regards.

    Apr 17, 2024
  • 4.0 star tripadvisor rating
    Experience

    Overall great experience, staff and servers are always friendly and helpful. The beach was Beautiful and so was the hotel lobby. There’s always events and entertainment is well done. Wanted to give a shoutout to the waitress Vanessa who was the best waitress or waiter of all!

    Apr 17, 2024
  • 5.0 star tripadvisor rating
    Relaxing vacation

    Our stay at Dreams Sands from April 8th to April 14th, 2024 was a delightful blend of relaxation, entertainment, and exceptional service. From the moment we arrive we were greeted with genuine warmth by the staff, setting the tone for an unforgettable vacation. Our Preferred Premium King bed ocean view room with balcony offered breathtaking view of the ocean. Evening were filled with entertainment options such as Jersey Boys performances, Mexican -theme nights, and live music in the lounge. However, it's worth noting that all entertainment ends by 10 p.m. The preferred lounge provided a a place where you could unwind with drinks and snacks. As preferred guests we discovered a array of amenities available at our fingertips. From requesting robes, slippers, and beach bags to a fan for our room. One tip we discovered is that on the balcony, a light automatically comes on at night. However, by simply pulling the blackout curtain across the door, we found that it covered the light, allowing for uninterrupted sleep. The water at Dreams Sands is the beautiful turquoise blue water. It's important to note that he water is shallow at this resort. Which allows you to walk quite far out into the water. My husbands fondness for the grass hut cabanas and mine for wanting to be near the ocean had us staying on the non preferred side. There are 2 pools on the non preferred side. Once which has a small swim-up bar. Special mentions need to go to Antonio at the Preferred Bar, Ramon at Gaucho's and Raul at World Cafe for their exceptional service. We believe a vacation experience is what you make it. We heard guest grumple over small things such as coffee wasn't hot enough to their liking, there were children there. This is a FAMILY resort to tiles were missing from the pool. We tend to look at the positive not the negative things.

    Apr 16, 2024