General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1035 reviews
A great resort for everyone!
My husband and I stayed at the resort in January 2020. We flew with Sunwing out of Victoria, BC directly to Zihuatanejo which is the airport for Ixtapa. The resort is about a 30-minute drive from the airport and a bit further away from the main resort strip of Ixtapa. We chose this location because of its close proximity to Ixtapa Island which is a little piece of paradise. The island is directly in front of the resort and you can walk along the beach to the pier to get a little boat to the island. It is 50 pesos for a return trip. Keep your boarding pass for the trip back. The boat ride is less than 10 minutes. Coral beach is where you snorkel. When you arrive at the island just walk a few minutes to the other side. If you like you can pay to sit on a lawn chair at the little restaurants but you don't have to. We brought a fanny pack with bottled water and a waterproof case and just put our minimal belongings in it. There are restrooms and a variety of open-air restaurants on the island. You can also get a massage on the island at a great price. Aqua socks are advisable because of the washed-up coral on the beach. Great snorkeling here but do not feed the fish it is not allowed. You can also kayak to the island from the resort which we did. You need to sign up in advance down at the beach. Sign up for kayaks and sailboats are at 9 a.m. but people start lining up at 8:30 a.m. If you go on the kayak tour which is free, you can bring more belongings like a towel because the guide has a location at the restaurant where you can be confident your stuff is safe. Our guide was excellent and he toured us around the island. We saw local deer and bunnies. You do not have to be an athlete to kayak to the island but you should be confident in a 2 person kayak. The sailboat trip with our guide was fun. He did all the work and we sat and enjoyed the scenery. Near the pier is a Mexican market place with a lot of shops that have very good prices. We did not feel as much pressure to buy at these shops compared to the market in Ixtapa. You can hop a bus outside the resort to Ixtapa for just 70 pesos. No need to get a cab unless you are traveling at night. Our room was great! We did not have a balcony but we had a view of the ocean and island and we likely would not have used the balcony because it is really hot in this part of Mexico. Our air conditioning was quiet and efficient. The beds were comfortable. Some folks complained there was no booze in the fridge but there was bottled water and at the bar, they served draft beer so that might explain no bottled beer. We loved the food at the buffet restaurants and the a la carte locations. The Oyster restaurant is on the ocean. We booked a dinner reservation at 6 p.m. to watch the sunset around 7 p.m. We had surf and turf and it was yummy. You can also reserve to have breakfast here. It is pretty much the same food at the buffets for breakfast but you are dining oceanside! The people who complain that there are too many locals here need to stop being entitled. Yes, there are Mexican families at this resort but you are in Mexico people! We found the Mexican tourists to be friendly and polite. The snack bar at the pool has burgers, fries, pizza, salads, chips and fresh guacamole but the highlight was the grilled chicken thighs! This chicken was to die for. You are not permitted to bring food to your poolside chair. You have to eat at the tables near the snack bar but every time we sat down to dive into the chicken there was a bartender asking us what we would like to drink. Drink service at the pools was top notch! I brought my own cup with a lid to keep out the Mexican bees. They are not wasps and they do not sting but they do like a pina colada! There is a coffee bar at the resort that opens early and you can get an espresso or latte and a yummy iced coffee frappe with baileys. In Mexico they do not use coffee cream so if you do not like milk in coffee like me then this is your best option. Get your coffee to go and bring it to wherever you are dining for breakfast! My husband loved that there was fresh-caught fish and even when it was not on the menu you could ask for it. Anyone of the reviews that state the food sucks...you should ignore. I am a foody and I was impressed with the variety and selection. No need for American money in Ixtapa. This part of Mexico exchanges Canadian money into pesos. You can exchange it at the front desk for a reasonable exchange rate. You are assigned a towel for the pool that has a number. We did not exchange towels at the end of the day because they were not dirty and there was a line-up. You do have to put your towel on a lounge chair early if you want a good location but we have found that at every all-inclusive resort. The lobby bar has a live band every night. We danced every night there. There is a disco by the Oyster restaurant close to the ocean but it doesn't get going until late. We went one night to the disco and danced until the wee hours to modern music. The lobby bar music is a mix of Mexican and English and the Mexican people did a great 2-step. We salsa and Westcoast swing dance so we loved it. We enjoyed the ocean water and would hang out in the early evening with many locals as the sun went down. Around 7 p.m. the lifeguard blows a whistle for folks to get out of the ocean because daylight is gone. This resort is somewhat protected from rough water by the island but every now and then you can catch a wave and body surf. That is not the case for the resorts in Ixtapa which have dangerous undertow issues and often is closed for swimming because of dangerous conditions. No worries on the beach loungers about being harassed by local vendors. If you say no thank you, they do not bother you. Reports that the elevators are slow are over-blown. We very rarely waited for an elevator. Reports that the resort is hard to navigate are also over-blown. Once you get the lay of the land you can find ways to get around that do no involved stairs. We enjoyed playing bingo and met a lot of people doing this activity. We did not sign up for bike riding because it was just too hot and most Mexican bikes do not have a lot of gears for easy peddling. Please know that Ixtapa is a fairly new Mexican resort town so do not expect people to speak English everywhere like they do in Cancun. Download a translation app on your phone and make life easy. We will for sure go back but this time we will stay next door at the Grand because it has an infinity pool.
We love the Ixtapa area, and this was our first stay at the Azul. This place is custom-made for families and children. There are tons of things for kids to do whether go down to the beach, the pools, the waterpark, the children’s area, etc. The staff was fantastic, the drinks were good, but the food was mediocre, and we are not a very choosy family. Overall our stay was very good. Whether we go back is still a question. But I would recommend if you’ve never been there.
We'll be back
We spent our first week in Ixtapa here and it was definitely the nicer of the two we stayed at this trip This is a very nice newer resort and we had a great time there. Pros Every room has a great ocean (Ixtapa Island) view The service is second to none Easiest, quickest check in and out of any resort we've ever been too. Excellent exchange rate on Canadian $ to Pesos Easy walk to Ixtapa Island ferry and market No bracelets Wifi everywhere in and out Exceptional pool bar service from Alexis and at the Italian restaurant Yian Sunwing party was excellent Cons Towel system is silly (you have to return the same towel you were given, they all have numbers) Only the lobby bar open at night and it is very crowded, slow and noisy Fridge in room but not stocked Pool bar ran out of gin and then tonic for our last two days (other bars still had it, you would think they would of brought more in)
Every room in this resort has an ocean view. We didn’t have a balcony but the huge picture window opened wide. This resort has 400 rooms. Although there were lots of stairs, it was very compact and not very far to walk anywhere. Also there are working elevators and ramps if mobility is a problem for you. The rooms were large, very clean and well laid out. The decor was nothing special and a little tired. Maybe a redo will be in its future? We booked an all inclusive holiday through Sunwing Travel who provided us with free and very good wifi in our rooms. The location is on a lovely hard packed sandy beach...very flat and great for walking. There were a few waves...fun to swim and play around in. You can take a ferry over to Ixtapa island, which was right in front of us. There is good snorkeling and swimming there. The food was always fresh and there were a few restaurants to choose from. I would happily return there.
Convention center adjoining is obnoxiously LOUD! 8:30pm to Midnight
If you have ever dreamt of having a live band play on your balcony with the full volume they would use to play a sold out stadium, this is your resort. The design of the hotel/convention center is terrible. Outdoor area for large conventions/ weddings right beside hotel rooms ( see photo, with view of the stage from our room) We are currently spending our second night laying in bed wide awake.... first night a party with live band that lasted until midnight( downloaded a decibel meter out of curiosity, max Reading was 89dB average was 80dB, a lawn mower is 90dB for perspective) tonight we are assured the noise of the 17piece mariachi will end by 11:00pm. The staff has been friendly and understanding of our plight but has yet to move us rooms ( we are being told they have no vacancies). We aren’t the type of people to complain, there is a first time for everything. On the plus side, weather is wonderful, rooms are clean, pool and beach area are great sadly these two thunderous evening events are overshadowing our entire stay. I will be on the phone to Sunwing in the morning seeking a resolution.