- One (1) Day Complimentary Cabana Rental $85USD Value
- Includes one (1) 20 minute foot massage
- Early Check-in and Late Check-out Subject to availability
- Massage 50 min buy one get one free at the spa
- 5-night minimum
- All value adds are per room, not per person unless otherwise indicated
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Offer includes
- Every 4th Night Free
Discount already included in your package price.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
- Guests will receive up to $100 in Resort Credits per room, per day. Resort credit can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
Guests will receive up to $50 in Resort Credits per room, per day. Resort credits can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
Guest will receive the following Amenities while staying at Fuego Suite:
Sparkling wine and chocolate in room upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
$200 USD Resort credit per stay, minimum 4 night stay
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
Buttler Service
Guest will receive the following Amenities while staying at Presidential Suite:
Champagne with strawberries and chocolate amenity on arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
One in-room couples massage
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
30% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
$300 USD Resort credit per stay, minimum 6 nights
Buttler Service
The all-inclusive program includes the following amenities:
- Breakfast, lunch and dinner at various restaurants and bars
- 24-Hour Room Service
- Alcoholic and non alcoholic beverages - domestic and international brands in all restaurants and bars are included. - Only "By-the-glass beverages, spirits, cocktails, sodas and beers.
- Minibar including soft drinks, bottled water and beer replenished once a day.
- Gym access
- Hi-speed wireless internet in public areas
and room
- Daily activities (such as Mayan and yoga rituals, aqua yoga and pilates, cooking lessons and Spanish lessons)
- Parking available
- Taxes and service charge included
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17846 reviews
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Nov 12, 2025Exceptional Hospitality from Arturo & Carlos at Live Aqua!
My husband and I stayed at Live Aqua for a company event, and Arturo and Carlos made our trip incredible! They helped us with dinner and spa reservations, found laundry soap to save my white swimsuit after a suntan lotion mishap, and were always quick and kind with every request. Their hospitality made our first trip to Cancun unforgettable—thank you both so much! 💛
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Nov 12, 2025A mixed bag
CHECK IN : Nothing special,no drink or refreshing towel which surprised me. Lobby starting to look its age now. ROOM: Nice sized room with good facilities,big walk in shower. BEACH: Decent beach,some seaweed but not enough to bother us. POOL AREA: This resort has a problem with sunbed availability which results in sad desperados putting towels on beds at 7am. There should be more sunbeds and less chargeable 4 poster beds. The pool area also showing its age with lots of loose mosiac tiles. DRINKS: Unless you upgrade to Aqua club you will get mostly own brand local spirits. I did complain about the lack of Baileys original at the bars and management had a bottle sent to room for me which was good. FOOD: We booked here because of its reputation for superior food and it was a mixed bag. SIETE: Great for breakfast but mexican buffet at night lousy,only went once. AZUR: Decent in evening but nothing special SEA CORNER: Ok,went once didnt need to go back. VARENNA: Made to wait 90 mins for a table one evening then told we couldnt be seated and did we want food sent to room even though there were tables free. Turns out they hold them for Aqua club members. Food didnt meet the hype either,just ok. SUSHI STATION: Average,visited once. STARBUCKS: Nice coffee and pastries. HIDDEN GARDEN: Same as Varenna,long wait for tables unless you upgrade to Aqua club. Food average,nice setting. CARNIVORE: Didnt go as you have to pay. If a resort is all inclusive it should be all inclusive. POOL GRILL: Very good for ribs and chicken MB : The only excellent restaurant in the resort,we visited 7 times out of 14 days,superb,order the habanero soup ,Mahi Mahi or steak and you wont be disappointed. STAFF:This is where this resort excels with top quality staff,in no particular order hats off to : Cesar in Azur Alan in Azur David and Monica by the pool Angelica Carlos in Starbucks Cesar in Hidden Garden Daniel at yoga was amazing,a great teacher Ricky pool entertainment Rhoybi in MB Luis in Azur Rodrygo and Javier and Hector pool Julio in MB William the chef in MB Briccel Jose at Breakfast If you dont upgrade to Aqua club you are made to feel like a 2nd class citizen which i hated. This holiday was a big deal for my wife and i costing 5 thousand pounds for 2 weeks but felt cheap because we didnt upgrade. After complaining we were treated better the 2nd week and Cesar made reservations for us for the remaining 7 days in the restaurants and also reserved our favourite sunbeds so thank you. In the past we have always used RIU resorts but decided to upscale and pay more to come here. Was it worth the extra cost ? No,great staff and MB was excellent but better value and treatment can be had elsewhere.
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Nov 10, 2025
40th birthdays
Our group from Chicago just got back from celebrating our 40th birthdays at Live Aqua and we had a fantastic time. The pool and beach were top-notch. Special shoutout to our server Andres who went above and beyond to make sure we had everything we needed. He was truly wonderful! Highly recommend this resort for a group celebration.
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Nov 10, 2025
Definitely a “Must Return” vacation
Beautiful hotel. Consierge service was so helpful when our family needed a doctor. Follow up was so appreciated. Loved the ability to have dinner reservations and reservations for cabanas taken care of daily. Would definitely like to return. Shout out to Viri and Alan!!
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Nov 10, 2025
Very good experience!
Everything about our Live Aqua Cancun vacation was top-notch, from our room to the outstanding service and amazing meals. If I had one complaint, it would be that there was no comfortable cigar-smoking lounge or even a cozy, roofed outdoor area for that purpose. It may be something to consider for hospitality managers, especially when cigars are offered for sale right at the resort. It would not stop my wife and me from coming back; it was just somewhat unpleasant to stand outside at the entrance to the resort, where there was a roof above our heads to protect ourselves from the rain while enjoying a cigar.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed