Cofresi Palm Beach & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5614 reviews

• 

  Do your research before, not after like I did.

  This resort is definitely not for people with mobility disabilities issues. My experience turned around though 24 hours after my arrival for the best because of employee, EMMANUEL DURAN. After recognizing my difficulties, he voluntarily provided transportation for me around the resort, so I didn’t have to continue getting on and off the shuttle bus to get around, which was very difficult and dangerous for me. The room I had was comfortable, but on the second floor and no elevator in the building. The resort food at the buffets were decent and all of the amenities on the property were nice. The rest of the staff were courteous and friendly. If you want a higher star stay then you probably need to pay more for the higher end resorts on the property. I feel like I did get a good deal for my money after receiving the awesome and amazing customer service from Emmanuel. I want to thank you Emmanuel for recognizing my distress and stepping up for my remaining 5 days.

  Jul 18, 2025
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  The resort is a hidden gem. I spent 2 years of my life here and all the time (including) pandemic i was impressed by people working there. Special shoutout to Angelica-Angie from Guest service who took amazing care about my Mom and me. I felt like at home. Will come back for people who work there.

  Jul 17, 2025
• 

  NEVER AGAIN

  This was the first resort where I checked out early and booked a reservation at another location. Our stay was scheduled from June 21 to 28, 2025; however, we departed on June 23. The room presented multiple issues: an unpleasant odor, damp conditions causing items to become moist, and housekeeping entering despite the locked door. Additionally, there was no hot water, the room appeared unclean with unchanged sheets and an uncleaned bathtub/jacuzzi from the previous guest. We used a whole large can of Lysol sanitizing the room. We received a call from the concierge regarding breakfast reservations and transport via golf cart, which seemed thoughtful until it led us to a timeshare/vacation club presentation. After declining the offer, the attentive "white glove concierge" service ceased. It seems that guest services are accustomed to early departures, as they provided a document for us to sign stating it was "no fault of the resort," along with a space to leave our complaints.

  Jun 29, 2025
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  Call first to verify there's hot water, unless you like cold showers

  I am a "member" but that didn't stop them from putting me in a building with no hot water, that according to reception, they knew about and have "lots" of problems over the whole resort, Lifestyles also owns President Suites and they apparently have the same problems. So call before you come to make sure it's been fixed, our week here is almost over and I haven't had a hot shower yet, and no courtesy rooms where you could just go for a quick shower. On the good side: YES the property is old, rundown and outdated but everywhere I see evidence of renovation and construction. So I appreciate that. The food in most of the restaurants is good.

  Jun 22, 2025
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  Okay the best

  The experience was absolutely fabulous Maria at the front desk was the best post I ever had and Glenis is the best supervisor orchestrating her subordinates well

  Jun 20, 2025