These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Various Lounges/BarsThe 5 bars offer fashionable cocktails and a selection of international brand drinks.- Lobby bar, features live music, karaoke or a DJ selection.- El Isleño: swim-up bar located in the adults-only pool.- El Embarcadero: beach bar located under a giant Mexican palapa.- Mosaico Bar- Fish House Bar.Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice.
- Various restaurantsMosaicoInternational BuffetCapacity 180 peopleContinental Breakfast, Buffet Breakfast, Lunch, DinnerDress Code: CasualThe best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach
Fish HouseA la Carte dinnerCapacity 80 peopleDress Code: CasualNightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.
MoleA la Carte dinnerCapacity 70 people SeatingDress Code: CasualMexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally.
Mole SNACK-BAROutdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.Capacity: 70 guests
BistroCapacity 32 guestsDress code casualNightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally.
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Wi-Fi
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Contact hotel for information on our complimentary wedding package.
† Fees may apply
- ArcheryPirate themed park with archery, batting cage and balance rope.
- Children's program, onsite
Kidsdom
Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.
- Gift shop and souvenirs arcade ($)
- Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console.
- Camping nights at our Activities Park or at the beach
- “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old.
- Outdoor playground
- Mini disco
- Workshops
- Supervised pool games
- Direct access to a beach
- Fitness center on-site
- Golf †
- Leisure Facilities
Game Room:
Teenagers from 12 years old and adults.
- 2 pool tables
- 1 air hockey table
- 1 Foosball table
- 1 Ping-Pong table
- 2 mini basketball hoops
Video Zone:With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.
EVENING ENTERTAINMENT :
A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center
- Motorized Water Sports †
Wave runners
- Non-Motorized Water Sports
Paddleboards
Kayaks
Snorkel Equipment
- PoolAdults-only pool and activities pool with inflatable games.
- Soccer field
- Spa †YHI SPA ($)The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life.A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
- Tennis court
There is 1 tennis court on-site.
- On-site Entertainment
Evening entertainment: A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule. After the show until midnight, enjoy our Live or DJ music to dance, karaoke nights or casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6197 reviews
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Jan 10, 2026High-Cost Low-Quality Experience
We stayed at the Melia after a last-minute flight cancellation on New Year's Eve 2025. All that was left was an expensive "Level" room. We found out it came with an outdoor hot tub, which we were excited to use after a long day waiting at the airport and sitting on the tarmac. We were disappointed to find the hot tub in an unusable condition upon arrival. The jets and tub itself were filthy. Also, there were no slippers or robes in the room. Level rooms are supposed to get a special Level check-in experience as well. After standing in the regular check-in line for about 45 minutes, we were told to go to the Level check-in space, where we would receive an enhanced check-in experience. It would have been nice to go directly to the Level check-in vs. standing in line at the regular check-in first. It was a very "basic" hotel experience at a very high price. After contacting the hotel, they offered no compensation or reimbursement.
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Jan 09, 2026Family trip
We had a Great family trip. We stayed from the 28th until January 4. We enjoyed all of the food and the entertainment at night. The kids enjoyed playing any of the activities.
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Jan 06, 2026
Melia All Inclusive Cozumel
This was our second stay at the Melia all inclusive in Cozumel. We were here last year and enjoyed it so much we came back. We loved the beautiful beach which felt almost private. No crowds. No trouble getting chairs and umbrellas. The beach was clean, raked every day, seaweed removed every day. The beach bar at the Mole was great. We did not stay in the Level hotel, but the more modest part of the resort. The rooms were basic. but very clean. The beds were comfortable. The furniture was dated but who cares? We just stept there. The air conditioner worked great, but it was a bit loud. The shower had fantastic water pressure. The shampoo, conditioner and shower gel provided seemed to be good quality. The free room fridge was a nice touch and we used it daily. We found the food at the buffet excellent. There was good variety evrery day, at every meal. The food was flavourful. Only on New Years day did we find the food a bit disappointing, because it was left overs from the day before. The food at the Fish House and Mole restaurants were very good. Service was great. Overall, this resort was great value for the money. We were a family group of 5 adults and 2 young childrent, and everyone had a great time.
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Jan 05, 2026Hidden Gem
Nice smaller resort with great staff. We ate breakfast and dinner several times in the Fish House rather than the buffet. The wait staff was very welcoming. Our concierges at the poo and beach could not do enough for us. A short walk to the Lobster House is worth it. There are 2 and we tried both. The coffee and ice cream spot by the kids pool was our afternoon treat. We normally go to the Paradisus Cancun but do to renovations we came to Melia Cozumel & it didn’t disappoint!
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Jan 05, 2026
Only complaints was food
My only real complaint was the food. Buffet was just ok, specialty restaurants were also just ok. Fish house was good, Mexican was ok but the taco restaurant wasn’t good. Kids both got bones in their tacos. Even coconut rum was top shelf and not available, I got denied twice but my wife didn’t and I saw other women allowed so maybe send the wife if you want Leveilled up alcohol.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 80 MXN (approx. $4.29)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed