These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Various Lounges/BarsThe 5 bars offer fashionable cocktails and a selection of international brand drinks.- Lobby bar, features live music, karaoke or a DJ selection.- El Isleño: swim-up bar located in the adults-only pool.- El Embarcadero: beach bar located under a giant Mexican palapa.- Mosaico Bar- Fish House Bar.Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice.
- Various restaurantsMosaicoInternational BuffetCapacity 180 peopleContinental Breakfast, Buffet Breakfast, Lunch, DinnerDress Code: CasualThe best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach
Fish HouseA la Carte dinnerCapacity 80 peopleDress Code: CasualNightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.
MoleA la Carte dinnerCapacity 70 people SeatingDress Code: CasualMexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally.
Mole SNACK-BAROutdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.Capacity: 70 guests
BistroCapacity 32 guestsDress code casualNightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally.
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Wi-Fi
-
Contact hotel for information on our complimentary wedding package.
† Fees may apply
- ArcheryPirate themed park with archery, batting cage and balance rope.
- Children's program, onsite
Kidsdom
Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.
- Gift shop and souvenirs arcade ($)
- Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console.
- Camping nights at our Activities Park or at the beach
- “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old.
- Outdoor playground
- Mini disco
- Workshops
- Supervised pool games
- Direct access to a beach
- Fitness center on-site
- Leisure Facilities
Game Room:
Teenagers from 12 years old and adults.
- 2 pool tables
- 1 air hockey table
- 1 Foosball table
- 1 Ping-Pong table
- 2 mini basketball hoops
Video Zone:With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.
EVENING ENTERTAINMENT :
A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center
- Motorized Water Sports †
Wave runners
- Non-Motorized Water Sports
Paddleboards
Kayaks
Snorkel Equipment
- PoolAdults-only pool and activities pool with inflatable games.
- Soccer field
- Spa †YHI SPA ($)The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life.A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
- Tennis court
There is 1 tennis court on-site.
- On-site Entertainment
Evening entertainment: A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule. After the show until midnight, enjoy our Live or DJ music to dance, karaoke nights or casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5814 reviews
-
Mar 15, 2025Muchas Gracias, Jorge, Justo, Waiten, Willy, Viviana. You are the best
Amazing food, best tacos ever. Service goes above and beyond. Jorge is super knowledgeable about Mexican traditions. The tacos from different regions are excellent. Definitely we recommend to visit. Weather was amazing too. Great setup
-
Mar 15, 2025
Great experience
Amazing experience. Food was great. Waiter asked don’t know what if we wanted desert. I asked the waiter for a Brandy Alexander which was not on the menu. He went and made the best Brandy Alexander!!! Amazing!! He was awesome! The best!! Highly recommended!
-
Mar 15, 2025
We’ll be back!!
Food was great, service was great, couldn’t have been better. Jorge was absolutely amazing as well as there sat of the staff. We were treated like family from the begining and the service was personalized the entire night. We’ll be back in a few months and look forward to it.
-
Mar 14, 2025
The Best
We have been visiting with Melia in Cozumel since 1994. There are so many reasons we keep returning. As you arrive someone is there to greet you, help you with your luggage and get you to your check in. The check in process has always been fast and professional. It is at the registration that you will receive your wrist band / room key along with additional useful information about the resort and entertainment schedules. When we got to our room, the luggage was delivered. The room was very clean, well stocked and fresh. The bathroom was also clean, fresh and had large towels all folded and neatly stored. The room had enough storage for all of our travel belongings and had a safe that you can use your own combination for opening and closing. The grounds are always well kept groomed as well as the beach area. We did notice a small crew came in at night to repair some of the thatching on a pool side cabana. They were very quiet so they wouldn't bother any guests and used flash lights to do their work. The buffet restaurant is well staffed and someone will seat you as you enter as well as take your beverage order. The Melia presents their food offerings in such a way that they are always fresh and do not sit out in the open for a very long time. Each and every day there was fish, chicken, beef and pastas available along with vegetables. In the breakfast line you can order your eggs in any style you wish. If you are a fruit and salad person they have a section where you will find both fresh fruits and greens. In the buffet there is a section for breads as well as pastries. Along with the buffet the is a Bistro a Mexican Restaurant a Taco Restaurant and the Fish House. We also noted that the guests were dressed nicely for the evening reservations at the restaurants. We also noted that someone wearing a tank top and bathing suit was not allowed into the Fish House. There is some form of nightly entertainment and the schedule is posted. We did get to see a magic show and a very good rock band. They also had single musicians performing. The sign of a good operation is how long the employees remain with a company. We have seen Franciso, Maximiliano, Arcangle, Sandra, Antonio, Ian, Diego and Abril there at the Melia for many years and want to thank them for their hospitality. We would like to thank Alfonso, Sandi O and Edwin G for all of their outstanding care and professionalism.
-
Mar 13, 2025
Great week at Melia - Cozumel.
Had a wonderful week at the Melia. The staff are wonderful and care to make our experience the best it could be. We are a family with two teens and we have had the best time. We did stretching/yoga in the morning with Iris and April. They were attentive and it was wonderful to have this on offer to be outside and active. We had a great meal at the Fish House and the staff: Aurora, Erick, Teotoro, Fredy, Christian, Adrian and Agostian all made the evening so special with their close attention and care. The food was delicious. Everywhere we went, the staff, either at the buffet, the bar-( Willian), cleaning staff (Lorena) and activity staff(April) make this hotel a very special place to spend a week. The care that we saw to ensure that young children felt welcomed warmed the heart! The physical space a huge expanse of beachfront along with daily activities reminded us that we are glad we chose Melia in Cozumel.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed