Ocean Coral & Turquesa

Riviera Maya

Our Rating
4 Nights with Air from $649 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating 339 Reviews
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.2
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"We enjoyed our visit, but were unable to kayak or sail because of windy conditions. If we go again, it will be later in the year. Spring Break was a little too early." – Prof
321 out of 396 (81%) customers would recommend this product to a friend. Read All Reviews
One of the loungers by the beach View of the beach Just a little thirsty!!! LOL main pool, very nice View from our suite! Poolside cabanas Zip Line Selvatica OCT beach trash Pool View from Lobby Mayan Ruins at Tulum Main pool facing ocean More cabana photos Silver, Privilege Lounge bartender another view from deck view from our ocean view upgrade! family pool included too! Beautiful views The ocean by Tulum Romantic dinner beach set up ocean view from our room the beach at Tulum pool and ocean view from deck Main pool facing hotel Jake at Coba beautiful architecture Plastic beach trash Pool with Pool Bar Beach Area Niiiiiiiiiiiiiiiiiiiiiiiiiiiiice!!!!!!!!!! Karaoke night from the lobby
All Customer Reviews
1-4 of 339 reviews. Sort by
April 14, 2011
Disappointing Stay!! :(

We checked into a beautiful hotel with the intent of relaxing and enjoying a much needed vacation. To our surprise the Ocean Coral has two very different levels of guests, and make it well known from the start if you are not a "member", you are not a priority. Going into our vacation we had no idea the Ocean Coral was a "time share" hotel, and when we said "no" at the sales pitch we were insulted and treated very rudely. I can not say enough about the rude behavior and the demeaning remarks made by the salesperson and the concierge when we told them we had no interest in joining the hotel membership that was being offered to us. We were then referred to as "renters" and not "buyers". We were told we were going to be "plastic bracelet wearers" and not" Leather Bracelet Wearers" questioned over breakfast for an hour and then held in a room for over two hours while being insulted and talked to rudely. We finally said that was enough, and we were leaving, this is not something we had intended on for our hard earned money, and our vacation time was to precious to be treated in this manner. When we mentioned to the hotel personal that they kept us for so long, and talked to in such a demeaning way her response was, " Had ya in the handcuffs ehh?" I would not recommend this hotel to anyone, not even my worst enemy! You are called at the crack of dawn from day one to attend the "sales Presentation", if you dont attend the first day you are then left early morning messages, notes under the door, and additional phone calls, even stops in the lobby with reminders of how important it is that you attend. While at the meeting you are shown the "member" options, and told how if you are not a member you are basically not respected by anyone on the premises, not the other guests, not the staff, and certainly not the other members. You are given a bracelet upon your arrival, and if you are a plastic bracelet person, you are not the "high quality" clientele that 'deserves' their respect. My husband and I were appalled at the comments they made to us, and as we found out during our stay, to each and every guest that did not choose to purchase the "membership" We have been to other timeshare properties, and have never been treated the way we were at the Ocean Coral. The majority of the staff is hard working and polite, while the sales team and some of the management staff has the attitude that the "members" are the clients to attend to, and they over look the nonmembers. It is a nice hotel, with a great beach, But being pushed, and nagged at, and cut down and insulted on my vacation by the people I have paid to make my vacation fun and relaxing....is not a place I would ever go back to, nor would I recommend to anyone wanting an enjoyable vacation. Stay Away From the Ocean Coral & Turquesa!! They ruined our vacation!!


190 of 201 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
2.0
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Top 25 Contributor
From: MidWest
Age: 35-44
Travel: 3-6 trips/year

December 31, 2011
Clean and pretty

we just returned from Coral and Turquesa in Mexico and have just a few items to share as a heads up for all travelers-be wary of what "all-inclusive" actually includes. Yes, the restaurant meals were included, BUT there were several items in each restaurant where there were upgraded fees to get perhaps what you really wanted to eat. The steak and fish place is a good example, 99% of the steaks offered were about $40. The wild salmon was included and delicious but if you wanted a good T-Bone or lobster tail,you would have to pay the hefty upcharge. As far as all the free drinks, yes,that was true, but you could only choose from about 5-6 level one liquors, not the level 2,(better stuff). That was belittling in our opinion. A big disappointment was not having room service as an inclusive perk. You have to become what is called a PRIVILIGED GUEST at a fee of $59 pp per night to get some things you would have thought would be standard inclusions.Make Sure you ask for a ocean view room or you may be looking at trees and bushes from your balcony, and just hear the sea. We upgraded our room immediately for only $25per night. That was not a bad deal. We did like the choice of pools, spa was lovely and service was fine. Buyer beware of hidden costs, I guess anywhere, but here for sure.


22 of 22 found this helpful
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Overall Rating: 3
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Detroit,Michigan
Age: 55-64
Travel: 3-6 trips/year

November 29, 2012
Very Clean but average

First off I must say we have used Cheap Carribean multiple times and have NEVER had a problem. We also have used Olympus Tours each time. I HIGHLY recommend adding them to your trip. It's as simple as it gets, they pick you up out front of the airport, they have a person on staff at your resort to assist in anything you need from excursions to rental cars and they provide you with the time of your pick up the day prior to departure and then obviously take you back to the airport. Excellent service. Travel dates: Nov 17-22, 2012 Rooms: Very clean and comfortable. Mini bar includes 2 beers, 4 waters and 4 soft drinks. Service: So so. Everyone is on vacation and there is no need for rush and the waiters/waitresses know that as well. They don't get in a hurry and we had to ask multiple times for refills. Pool and beach service wasn't any better. There was only two people servicing both areas so it was few and far between. Past experience at other resorts, the swim up bartenders introduced themselves and by the 3rd day knew your name and what you were drinking. Not here, you were new everytime you stepped up to the bar. Restaurants: Sensai was excellent as long as you get reservations for the hibachi, if not it's a very limited menu. Doors open at 6:00 but you have to be in line by 5:45 to make reservations as they only have 3 times for the hibachi and they have 3 hibachi tables. 6:00, 7:30 & 9:00. Ritrato D'Italia: Wonderful! Especially the lasagna. One of our 17 y/o boys had two entrees the food was so good. Hacienda Los Girasoles: Very disappointing. Ate there one night and wouldn't go back if I returned to the resort. Not good. RUTA 66: aka Route 66. Sports bar, wings, burgers etc, very good. Mike's Coffee: Very good coffee and bakery, downside it opens at 10:00 a.m. and by that time it's cervesa time! Casa Del Mar: ONLY place to eat breakfast. Food was ok, not great. If you want a prepared omelette, prepare to stand in line for 10-20 minutes. We did not eat dinner there so can't say. Villa Marina and Margarita Lounge: Buffet by the pool. Burgers, pizza, wings, fries etc. Food was very good. Only and I mean ONLY downside was that being it was outside, you had to fight off the birds and they would even land on the buffet and steal fries! Entertainment team works their butt off and they do a good job. If you want pool games stay close to the main pool because they don't announce upcoming games/contests at all pools. There is a large board with activities listed and times for each pool but if your like us we didn't wear a watch and lost track of time. The sport activities on the beach such as kayaking, windsurfing and catamarans are not included in the package as it's led to believe, there are additional charges to rent these. Internet service is free and available at Mikes Coffee and in the lobby area. They don't have access to a computer so you will need your phone, ipad or computer. Probably the best thing about this resort is the night activity. They center the activity around the swim up bar/poolside bar. Each night they had a DJ or live band. Great music and lot's of fun. The resort is probably 20 minutes tops from the Cancun Airport and 15 minutes from Puerto Morales if you want to go deep sea fishing or shop. Hope this helps.


52 of 56 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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Top 250 Contributor
From: Fayetteville, AR.
Age: 35-44
Travel: 1-2 trips/year

July 2, 2011
Very Nice Vacation

My boyfriend and I had a great vacation at the Ocean Coral and Turq. We stayed six nights in mid June. First, our room stayed ice cold, which he loved. It sure felt good to walk in the room after being in the heat and humidity. The bed was too firm for me, but it sufficed. The bathroom seems outdated with unattractive tile, but at least everything worked. The maids were friendly and helpful, giving us more towels when we requested them and even finding another employee with a lighter when my boyfriend needed a light. The buffet was delicious with lots of choices. There was even caviar sprinkled on boiled eggs at one meal. The chefs made an effort to have the regular plus some exotic type items to choose from. Breakfast was really good every morning. We enjoyed champagne mimosas, and they also had several pitchers of freshly made juices, such as banana, coconut, honeydew melon, cantaloupe, and prickly pear. When the pitchers emptied, someone was right there blending the juices with fresh fruit as we watched. The line for made-to-order omelets was always long, however. I love fresh papaya, and we had it at nearly every meal in the buffet. The only fruits that weren't fresh every day were mandarin oranges, peaches, and pears. They were canned. There was always fresh fish and other meats at the lunch and dinner meals. The pools were nice, esp. the swim-up bar. The coffee shop made very good mocha frappes and after five p.m. each evening, offered delicious desserts. We tried the four specialty restaurants and all were good except the Italian. (We ate at the buffet after eating at the Italian restaurant.) Service was very good at all restaurants. The four pools were nice. They have what was jokingly called the "drunk" pool, which had the swim-up bar, music, and partying, then the "hangover pool, which was peaceful, the activity pool, and the kiddie pool. The beach was very nice, but there was a lot of seaweed, which they cleaned up each morning, but it didn't really help a whole lot. We enjoyed feeding fish in he water. We would wade in and toss tiny pieces of bread in the water. After a couple minutes' wait, fish would come and devour it, bumping into our hands and legs. We loved that! The resort grounds are very nicely maintained with diff. colored hibiscus flowers everywhere. Many of the trees have coconuts, and if it's time for a coconut to be cut down so it doesn't drop on a vacationer, the maintanance guys will give it to you. You have to be in the right place at the right time! The staff will cut the top and give you a straw. We took an excursion to Maroma Park to go snorkeling, and it was awesome! We also took the shuttle to Playa del Carmen to go shopping. Beware, the merchants are VERY pushy, but if you're assertive, you'll enjoy it. There are many Europeans that vacation at this resort, esp. Italians. They have their own separate theater at the resort. We watched one movie while there. Picture and sound quality wasn't great, but it was a nice escape from the heat when we wanted to unwind. Now, the only negative for us is that this is an H10 timeshare resort, and there are sections that are for the "privileged" guests. They wear special wristbands and recieve top shelf drinks, a special section on the beach, ocean view rooms, and reserved seating at the restaurants. Us regular folk don't, but we found the waits to be fairly short at the restaurants. The drinks at all bars were ok. My boyfriend stuck with Coronas and I drank Bahama Mamas and strawberry daiquiries. We're not big drinkers, though, so if you want the top shelf drinks and the other privileged things, you can upgrade, but it costs. Personally, we didn't think it was worth it, so we didn't do it. We did, however, participate in the "welcome package" and listen to a three hour presentation so we could receive the hotel credits, which we then used to buy our snorkeling excursion. We are just "regular Joes," but people who like things to be high class and complain about the simplest things might not have as good a time as we did. I'm a firm believer that if you treat people with respect and manners, most will strive to do the same, and all of the staff at the Ocean Coral did. (We observed some rude behavior and mistreatment of staff over stupid issues.) We are planning to come back next year with other family members!


14 of 14 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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Top 250 Contributor
From: Dallas, TX
Age: 35-44
Travel: 1-2 trips/year

Room Information

Ocean Coral & Turquesa features 591 suites. All suites come appointed with air conditioning, telephone, satellite television, safety deposit box (fees may apply), hairdryer and much more.

Room Details

Junior Suite
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Privilege Junior Suite
Hotel/Studio Unit Details

What's to Love

The reception staff at Ocean Coral & Turquesa on Riviera Maya is phenomenal. They greet guests with a nice, cool, welcoming drink. It makes you feel like a celebrity!

 

What We'd Change

The specialty restaurants are first come, first served, so be sure to get there early. It would be nice if they had a reservation system.

 

Why You Should Go

If you want to see all kinds of fish, urchins, anemone and other sea critters this is the place for you; afterward, just chill out by Ocean Coral & Turquesa's beautiful pools.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Steam Room
  • Safe Deposit Box
  • Medical Services ($)
  • 6 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Catamarans
  • Wedding Services ($)
  • Room Service
  • Dry Cleaning Services ($)
  • Windsurfing ($)
  • Sauna ($)
  • Honeymoon Packages ($)
  • Watersports Center ($)
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Car Rental Available ($)
  • Dive Shop ($)
  • Scuba Demonstration
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Coral Reef
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Ocean Coral & Turquesa

Supermanzana 12, Manzana 05, Lote 1-05

+52 99 82 87 2100

Hotel Description

Ocean Coral & Turquesa: Discover All-Inclusive Adventure

Imagine gliding through clear blue waters, around a tropical reef teeming with colorful fish. Like what you see? Now imagine yourself exploring the wonders of a Mexican cenote, an underground source of water. If you're ready to make these adventures a reality, then discover what's waiting for you at Ocean Coral & Turquesa in beautiful Riviera Maya.

Known as the gateway to Mexico's famous Riviera Maya, this all-inclusive resort is located in the quiet fishing village of Puerto Morelos. With gorgeous coral formations, the area attracts divers from all over the world. Even if you are a beginner, you can experience the beauty of the deep too, since Ocean Coral & Turquesa offers an introductory scuba lessons in the pool. The nearby Dive It! Diving Center is also available for PADI-diving courses or snorkeling excursions.

Besides out-of-this-world diving for adults, Ocean Coral & Turquesa makes sure kids have the time of their lives too. At Mini Club Daisy, kids 4-12 can set off on treasure hunts, play water sports, and put on shows. Even the older kids will stay busy at the Teen's Club, where they can even get their daily video-game fix thanks to the five gaming stations, or get their daily dose of sun with beach volleyball and kayaking.

At Ocean Coral & Turquesa, four pools, a children's pool and a Jacuzzi make your vacation wet-n-wild! Paddle over to the Blue Pool swim-up bar for a pina colada. After a day of play, it's time to head to one of the resort's eight restaurants. At Villa Marina, pair a grilled-seafood entree with a salt-rimmed margarita. In the mood for something lighter? Head to Le Petite Creperie for a sweet or savory crepe. Meanwhile, Mike's Coffee is the spot for your morning tea or a little afternoon pick-me up.

To top it off, there's a daily activities program and nightly entertainment. Add in a seaside massage or a facial at the spa, and in no time you'll be saying "Adios, real world... hola, paradise!

This hotel is All-Inclusive.
Features include:

  • All meals, local drinks, snacks and mini bar
  • Daily activities program
  • Nightly entertainment
  • Kid's and Teen Club
  • Selected non-motorized water sports
  • All taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Casa Del Mar
Type: Buffet
Hours: Continental Breakfast- daily, 6:30am-7am; Breakfast- daily, 7am-10am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6:30pm-10pm
Description: International buffet restaurant serving continental breakfast, lunch and theme dinners.

Hacienda Los Girasoles
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Mexican restaurant serving a la carte dinner with such specialties like enchiladas poblanas and burrito norteno.

Sensai
Type: Asian
Hours: Daily, 6pm-10pm
Description: Asian Restaurant offering an a la carte dinner and teppanyaki stations. This is an adult-only restaurant.
Dress code: Elegant casual. Long pants, closed shoes and a shirt with short or long sleeves are required for men. For women, no flip flops or shorts are allowed.

Ritrato D'Italia
Type: Italian
Hours: Daily, 6pm-10pm
Description: Italian restaurant offering an a la carte dinner just a few steps away from the sea.
Dress code: Elegant casual. Long pants, closed shoes and a shirt with short or long sleeves are required for men. For women, no flip flops or shorts are allowed.

Route 66
Type:
American
Hours: Daily, 5:30pm-10pm
Description: American-style diner serving an a la carte dinner. Doubles as a sports bar offering late-night snacks and bar service.

Villa Marina and Margarita Lounge
Type: Caribbean
Hours: Lunch- daily, 11am-5:30pm; Dinner- daily, 6:30pm-10pm
Description: Provides casual buffet lunch and seafood- and meat-grill for a la carte dinners.

Mike's Coffee
Type: Coffeehouse
Hours: Daily, 10am-11pm
Description: Coffeehouse serving tea, coffee, cappuccinos, espressos, sandwiches, cookies and cakes.

Le Petite Creperie
Type: Creperie
Hours: Daily, 6:30am-10:30pm
Description: Offering a la carte sweet or salty crepes, salads and pizzas. Located by the pool.

Blue Moon
Type: International
Hours: Daily, 6:00pm-10:00pm
Description: Offering elegant international cuisine in a romantic setting, for adults 18+

All hours are subject to change.



BARS/NIGHTLIFE

Lobby bar
Daily, 8am-1am.

Aqua Chill-out Bar
Chill-out Bar. Daily, 10pm-1am.

Blue Pool Bar
Offers swim-up service.

The Margarita Lounge in Villa Marina
Serves a wide selection of cocktails and drinks

The Score
Doubles as a Sports Bar after dinner, offering drink service all night.

The Privilege Lounge
Provides drink service for Privilege Service guests.



BEACH

Ocean Coral & Turquesa sits on a beautiful, white-sand beach, and just off shore are coral formations that provide a destination for daily dives. Complimentary lounge chairs, palapas and beach towels are provided, and a variety of water sports are also available.

POOLS

Ocean Coral & Turquesa features 4 outdoor swimming pools, as well as a children's pool. The pools include complimentary lounge chairs and towel service and a swim-up bar.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamarans
  • Kayaking
  • Sailing

Available for an additional charge:

  • Scuba lessons
  • Scuba diving

Land

  • Fitness Center
  • Beach volleyball
  • Tennis (lit for night play)
  • Aerobics
  • Sports center

Golf
Golf is available near Ocean Coral & Turquesa.



INTERNET

Ocean Coral & Turquesa offers Wi-Fi complimentary Wi-Fi access in the lobby and in Privilege Service accommodations, but all other room types will have to pay an additional charge for timed access.

SPA SERVICES

Despacio Spa offers a wide-range of treatments that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Sauna
  • Massages
  • Beauty salon
  • Facials
  • Treatments for brides
  • Seaside massages
  • Relaxation room
  • Equipment and hydro-massage room
  • Fitness center


WEDDING/HONEYMOON

The Wish Wedding Package is complimentary if booking 1 Privilege Junior Suite, or 4 Junior Suites for a minimum of 4-night stay. It includes:
  • A wedding planner
  • Ceremony on the beach or at any one of the Ocean View terraces with basic set up (flowers not included)
  • Elegantly decorated wedding cake for the occasion (serves up to 10 people)
  • One bottle of champagne for the toast after the ceremony
  • Group reservation at any of the a la carte restaurants with a special set menu (maximum 10 people included)
  • Small bouquet for the bride
  • Groom boutonniere
  • 10% discount on "Despacio" Spa Centre services
  • Champagne breakfast in bed day after the wedding for the new couple
  • Late check-out for the newlywed couple (subject to availability)

Additional wedding packages are available for a surcharge.

Ocean Coral & Turquesa also offers a complimentary honeymoon package.

  • Upgrade to Privilege Junior Suite (subject to availability for check-in date)
  • Late check-out the day of departure (subject to availability)
  • Welcome gift in your room
  • 10% discount on Despacio Spa Centre services
  • Nightly turn-down service
  • Romantic dinner under the stars, including a free bottle of wine or champagne (subject to reservations)
  • In-room, continental breakfast the first morning of the stay


CHILD CARE

The Mini Club Daisy offers activities for children ages 4-12. Daily, 9am-4:30pm. Services include:
  • Staff of professional monitors led by a mascot, Daisy
  • Mini disco
  • Activities on the beach (treasure hunts, contests, sandcastles, walks, etc.)
  • Activities at the indoor pool (water balloons, educational games, water polo, etc.)
  • Field trips
  • Sports
  • Shows put on by the kids
  • Buffet lunch

In-room babysitting services require an extra charge.

There is also a Teen's Club, available from 11am-midnight, which offers:

  • Five video gaming stations (Playstation 3, Xbox 360, Nintendo Wii)
  • Guitar Hero concert
  • Home theatre
  • Disco
  • Indoor/outdoor sound system
  • Snack bar
  • Foosball
  • Terrace swings
  • Board games
  • Organized activities, including beach volleyball, tennis, soccer, water polo and kayaking


ADDITIONAL INFORMATION

Location
Ocean Coral & Turquesa is located 17 mi from Cancun Airport (CUN), 21.75 mi from Playa del Carmen and 19.88 mi from Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Junior Suite
  • Travel: September 1 - October 31
  • Book By: June 12
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5 days, 4 nights
Travel Dates 11/1 - 12/22
Starting at $649 was $989
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5 days, 4 nights
Travel Dates 8/10 - 10/31
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