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Ocean Coral & Turquesa

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $539 All-Inclusive
Info Customer Reviews Questions & Answers

Imagine gliding through clear blue waters, around a tropical reef teeming with colorful fish. Like what you see? Now im ... More

Customer Rating 465 Reviews
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
4.1
Dining Options
 
3.8
Room Comfort
 
3.9
4 out of 5
"Very nice beach and pools. Very nice layout. Food is OK but the main drawback is that there is nothing to do at night." – ThomCT
427 out of 536 (80%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
4.1
Dining Options
 
3.8
Room Comfort
 
3.9
4 out of 5
"Very nice beach and pools. Very nice layout. Food is OK but the main drawback is that there is nothing to do at night." – ThomCT
427 out of 536 (80%) customers would recommend this product to a friend.
Pool another view from deck Plastic beach trash OCT Arcangel's volcano at Sensai Just Relaxin....... beautiful architecture Swimming with the sharks View from Lobby Mayan Ruins at Tulum beautiful sand Niiiiiiiiiiiiiiiiiiiiiiiiiiiiice!!!!!!!!!! the beach at Tulum Main pool facing hotel Pool with Pool Bar main pool, very nice ocean view from our room Poolside cabanas Karaoke night Jake at Coba View from our suite! Beautiful views beach trash Silver, Privilege Lounge bartender Main pool facing ocean Beach Area from the lobby view from our room Birthday special! One of the loungers by the beach Outside the lobby towards the pool beach resort in evening Zip Line Selvatica Our new friends resort from the balcony One of the pools On their beach Japanese sushi starter Just a little thirsty!!! LOL View of the beach Serene beach pool and ocean view from deck Romantic dinner beach set up view from our ocean view upgrade! family pool included too! Family pic. The ocean by Tulum More cabana photos 10-3 quick walk before leaving
All Customer Reviews
1-4 of 465 reviews. Sort by
October 24, 2016
Ocean Coral... disappointingly inconsistent

My girlfriend and I visited Ocean Coral & Turquesa earlier this month for a weeklong romantic vacation. We chose this hotel initially because of the plethora of awards and positive reviews we found on trip advisor and other sites. We knew this was a higher mid-range resort but it offered some things like better quality alcoholic beverages and several restaurants as well as oceanview rooms and daily activities. What we discovered upon checking in, was that the ocean view upgraded we paid for in advance and the king beds that we requested were not provided. Instead, we received a room that looked out on the service entrance of one of their restaurants which had two double beds. The front desk was able to get us the oceanview room we paid for by the king beds were not available… Mind you we requested king beds 3 months out. This was a sign of how the rest of the resort experience was going to go. We discovered that housekeeping was lackluster at best in that there were days when they took our dirty towels and left us no clean ones as well as one day where they didn’t even come and all. There were also days where they didn’t refill the minibar and so that was a hassle with even getting water and soda delivered. On the day they took the towels and didn’t leave any, it took over an hour for the front desk to get housekeeping to deliver towels to the room. We eventually discovered that leaving a note in Spanish, a language that neither of us really can’t speak so thank God for Google translator, we were able to get them to leave the number of towels they took. Room service was a little a bit better although the quality of the food was subpar but the time to deliver it was much better than the towels. As far as the rest of the resort goes, they offer four different pools of which only one has a swim up bar. The swim up bar closes at 5 PM even though the pools don’t close until 8 PM. The wait service on both the beach and the pools is pathetic. If you place an order you’ll be lucky to get your drinks within 20 min. and that’s if they actually remember to bring them back to you. There was one instance where my drinks went to someone else and he never came back for the rest of the day. The one nice thing is the pool with the bar is rather loud but the pool in the privileged section is open to everyone and that was our pool of choice as it was deeper, less crowded and quieter. The nightlife entertainment was typical in that they had some dancing/music, karaoke, a few stage shows and inside the lobby some extremely loud, mediocre ”professional” singer. Wifi was included for us for free. The bar staff and the restaurants is where it got extremely inconsistent in that some bartenders were great in terms of making the drinks fast and strong while other bartenders were way too heavy on the mixers (ie too sweet or too weak) and way too eager to push the cheaper liquor over at the better quality liquor. We learned early on that you need to order your drinks based on the brand of liquor, remember we chose this resort in large part because of the better quality liquor that was available without an upgrade, and when you did not do this, you got bottom shelf. Likewise the restaurants had hit or miss food. The buffet was okay but for what they offered, breakfast was the best meal there. The Caribbean Grill was terrible as it was our first experience at the resort and the buffet they put out for lunch was pathetic… dinner was mediocre (nothing special). The blue Moon had pretty good atmosphere and reminded me of the 1960s higher-end restaurant with a menu to match. The food with the expectation of the one rubber-like giant oyster I got was very good. We noticed that several of the restaurants could’ve plate (in terms of sides) what was listed on the menu…. And the sides they offered were very small portions. The Japanese restaurant with the hibachi option was our number two favorite but this resort does not let you make reservations in advance and so every day you have to stand there for an hour at five o’clock to try to get a reservation and if you’re lucky you might be able to get one of the limited seats. The hibachi show was traditional but it was evident our chef was still learning and honing his presentation skills with the utensils. He also wasn’t able to evenly divide the food amongst everyone at the table. The french creaperie was the best for lunch and we had an amazing pool side moonlit romantic dinner for our last meal of the vacation. It’s one of the meals where you need the reservation in advance and you much select your meal ahead of time - we were both very pleased with the quality and the level of service. This experience was what we felt the entire experience should have been like given the fact of the price for the low season. Our waiter went above and beyond going so far as to make us a special Champagne drink, a flaming Mexican coffee for dessert and took some very nice pictures of us! It was extremely evident that he’s very guest oriented and went out of his way several times. The rest of the restaurant staff made the meal a truly wonderful experience. My only regret was that the rest of the stay was not like this. A few other items in closing: the bars use fairly small cups and so you want to bring your own. They sell Bubba kegs at the high price and good luck getting change at the hotel cashier for tips. I couldn’t even get pesos for a $20 the one day and when they had pesos, the rate was horrible. Also this is an all-inclusive resort but there are up charges everywhere for meals and wine. The waiters lightly pushy the wine but once you tell them you’re not interested, they respected your choice. They do offer house wines which tasted like vinegar but we were fine with cocktails for dinner. I only needed to explain how to make a sweet martini three times but it is what it is…Maybe the resort works better in high season as we kept hearing excuses over and over again that they were training new people but I was rather disappointed when one of the bellhops told us the resort was 85% full and we were getting mediocre service. We won’t be going back to any of the H10 resorts due to the number of issues or this close to Cancun as EVERYTHING we did required an hour’s drive south of the resort. There is nothing walkable from the resort and there’s nothing really around so if you like to get out to go shopping or eat off-resort, you will need a taxi. We will be going back to Mexico but we will be going to playa Del Carmen or Puerto Adventuras next time. Full disclosure: my girlfriend is a professional chef and I actually expect quality food and service when I’m spending hard-earned money. We had higher expectations but neither of us feel they were unrealistic given the price and reviews. For those people who don’t care about food quality, accurate menus or reliable service, this resort might work for you. Oh and we definitely would not recommend spending the extra $400 a person for the privilege upgrade.


3 of 4 found this helpful
Was this helpful? Yes No
Overall Rating: 2
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Richmond, VA
Age: 35-44
Travel: 7+ trips/year

October 13, 2016
Loved it

Absolutely loved this resort. Had a pool for whatever your interests are. There were busy party pools and a calm, relaxing pool for those just interested in reading and relaxing. Food was very good. Impressed by the buffet and restaurants. Room was very comfortable. The grounds and views were absolutely gorgeous and well maintained. Couldn't have been more happy with our stay.


1 of 1 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Wisconsin
Age: 35-44
Travel: 1-2 trips/year

October 9, 2016
Beautiful place

The resort was beautiful and the grounds were clean and wonderfully maintained. All the people there were very friendly and helpful. The only complaint we had was that the resort was very big and spread out and only one elevator there was in working order. We meet and employee who had been working there for 6 months and there had always only been one working elevator. It made things kind of hard with having to have a stroller to carry up and down staircases all day. Also the free room service option was awesome but there were a good number of dirty dishes we would see left in the hallways. Overall we would definitely visit here again.


2 of 2 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Kentucky
Age: 25-34
Travel: 1-2 trips/year

October 4, 2016
Repeat visitor.

We had been before and will go again. Our favorite place to stay in Mexico.

Repeat visitor.
3 of 3 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Louisville, Ky
Age: 35-44
Travel: 1-2 trips/year

Room Information

Ocean Coral & Turquesa features 591 suites. All suites come appointed with air conditioning, telephone, satellite television, safety deposit box (fees may apply), hairdryer and much more.

Room Details

Junior Suite
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Privilege Junior Suite
Hotel/Studio Unit Details

What's to Love

The reception staff at Ocean Coral & Turquesa on Riviera Maya is phenomenal. They greet guests with a nice, cool, welcoming drink. It makes you feel like a celebrity!

 

What We'd Change

The specialty restaurants are first come, first served, so be sure to get there early. It would be nice if they had a reservation system.

 

Why You Should Go

If you want to see all kinds of fish, urchins, anemone and other sea critters this is the place for you; afterward, just chill out by Ocean Coral & Turquesa's beautiful pools.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Steam Room
  • Safe Deposit Box
  • Medical Services ($)
  • 6 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Catamarans
  • Wedding Services ($)
  • Room Service
  • Dry Cleaning Services ($)
  • Windsurfing ($)
  • Sauna ($)
  • Honeymoon Packages ($)
  • Watersports Center ($)
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Car Rental Available ($)
  • Dive Shop ($)
  • Scuba Demonstration
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Coral Reef
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Ocean Coral & Turquesa

Supermanzana 12, Manzana 05, Lote 1-05

+52 99 82 87 2100

Hotel Description

Ocean Coral & Turquesa: Discover All-Inclusive Adventure

Imagine gliding through clear blue waters, around a tropical reef teeming with colorful fish. Like what you see? Now imagine yourself exploring the wonders of a Mexican cenote, an underground source of water. If you're ready to make these adventures a reality, then discover what's waiting for you at Ocean Coral & Turquesa in beautiful Riviera Maya.

Known as the gateway to Mexico's famous Riviera Maya, this all-inclusive resort is located in the quiet fishing village of Puerto Morelos. With gorgeous coral formations, the area attracts divers from all over the world. Even if you are a beginner, you can experience the beauty of the deep too, since Ocean Coral & Turquesa offers an introductory scuba lessons in the pool. The nearby Dive It! Diving Center is also available for PADI-diving courses or snorkeling excursions.

Besides out-of-this-world diving for adults, Ocean Coral & Turquesa makes sure kids have the time of their lives too. At Mini Club Daisy, kids 4-12 can set off on treasure hunts, play water sports, and put on shows. Even the older kids will stay busy at the Teen's Club, where they can even get their daily video-game fix thanks to the five gaming stations, or get their daily dose of sun with beach volleyball and kayaking.

At Ocean Coral & Turquesa, four pools, a children's pool and a Jacuzzi make your vacation wet-n-wild! Paddle over to the Blue Pool swim-up bar for a pina colada. After a day of play, it's time to head to one of the resort's eight restaurants. At Villa Marina, pair a grilled-seafood entree with a salt-rimmed margarita. In the mood for something lighter? Head to Le Petite Creperie for a sweet or savory crepe. Meanwhile, Mike's Coffee is the spot for your morning tea or a little afternoon pick-me up.

To top it off, there's a daily activities program and nightly entertainment. Add in a seaside massage or a facial at the spa, and in no time you'll be saying "Adios, real world... hola, paradise!

This hotel is All-Inclusive.
Features include:

  • All meals, local drinks, snacks and mini bar
  • Daily activities program
  • Nightly entertainment
  • Kid's and Teen Club
  • Selected non-motorized water sports
  • All taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Casa Del Mar
Type: Buffet
Hours: Continental Breakfast- daily, 6:30am-7am; Breakfast- daily, 7am-10am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6:30pm-10pm
Description: International buffet restaurant serving continental breakfast, lunch and theme dinners.

Hacienda Los Girasoles
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Mexican restaurant serving a la carte dinner with such specialties like enchiladas poblanas and burrito norteno.

Sensai
Type: Asian
Hours: Daily, 6pm-10pm
Description: Asian Restaurant offering an a la carte dinner and teppanyaki stations. This is an adult-only restaurant.
Dress code: Elegant casual. Long pants, closed shoes and a shirt with short or long sleeves are required for men. For women, no flip flops or shorts are allowed.

Ritrato D'Italia
Type: Italian
Hours: Daily, 6pm-10pm
Description: Italian restaurant offering an a la carte dinner just a few steps away from the sea.
Dress code: Elegant casual. Long pants, closed shoes and a shirt with short or long sleeves are required for men. For women, no flip flops or shorts are allowed.

Route 66
Type:
American
Hours: Daily, 5:30pm-10pm
Description: American-style diner serving an a la carte dinner. Doubles as a sports bar offering late-night snacks and bar service.

Villa Marina and Margarita Lounge
Type: Caribbean
Hours: Lunch- daily, 11am-5:30pm; Dinner- daily, 6:30pm-10pm
Description: Provides casual buffet lunch and seafood- and meat-grill for a la carte dinners.

Mike's Coffee
Type: Coffeehouse
Hours: Daily, 10am-11pm
Description: Coffeehouse serving tea, coffee, cappuccinos, espressos, sandwiches, cookies and cakes.

Le Petite Creperie
Type: Creperie
Hours: Daily, 6:30am-10:30pm
Description: Offering a la carte sweet or salty crepes, salads and pizzas. Located by the pool.

Blue Moon
Type: International
Hours: Daily, 6:00pm-10:00pm
Description: Offering elegant international cuisine in a romantic setting, for adults 18+

All hours are subject to change.



BARS/NIGHTLIFE

Lobby bar
Daily, 8am-1am.

Aqua Chill-out Bar
Chill-out Bar. Daily, 10pm-1am.

Blue Pool Bar
Offers swim-up service.

The Margarita Lounge in Villa Marina
Serves a wide selection of cocktails and drinks

The Score
Doubles as a Sports Bar after dinner, offering drink service all night.

The Privilege Lounge
Provides drink service for Privilege Service guests.



BEACH

Ocean Coral & Turquesa sits on a beautiful, white-sand beach, and just off shore are coral formations that provide a destination for daily dives. Complimentary lounge chairs, palapas and beach towels are provided, and a variety of water sports are also available.

POOLS

Ocean Coral & Turquesa features 4 outdoor swimming pools, as well as a children's pool. The pools include complimentary lounge chairs and towel service and a swim-up bar.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamarans
  • Kayaking
  • Sailing

Available for an additional charge:

  • Scuba lessons
  • Scuba diving

Land

  • Fitness Center
  • Beach volleyball
  • Tennis (lit for night play)
  • Aerobics
  • Sports center

Golf
Golf is available near Ocean Coral & Turquesa.



INTERNET

Ocean Coral & Turquesa offers Wi-Fi complimentary Wi-Fi access in the lobby and in Privilege Service accommodations, but all other room types will have to pay an additional charge for timed access.

SPA SERVICES

Despacio Spa offers a wide-range of treatments that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Sauna
  • Massages
  • Beauty salon
  • Facials
  • Treatments for brides
  • Seaside massages
  • Relaxation room
  • Equipment and hydro-massage room
  • Fitness center


WEDDING/HONEYMOON

Let the wedding planners take care of all the details for you. Please contact the front desk for more information.

Ocean Coral & Turquesa also offers a complimentary honeymoon package.

  • Welcome gift in your room
  • 10% discount on Despacio Spa Centre services
  • Nightly turn-down service
  • One "candle light dinner" for two, including one free bottle of wine or sparkling wine
  • In-room, continental breakfast the first morning of the stay
  • Room upgrades availability upon check-in
  • Late check-out subject to availability


CHILD CARE

The Mini Club Daisy offers activities for children ages 4-12. Daily, 9am-4:30pm. Services include:
  • Staff of professional monitors led by a mascot, Daisy
  • Mini disco
  • Activities on the beach (treasure hunts, contests, sandcastles, walks, etc.)
  • Activities at the indoor pool (water balloons, educational games, water polo, etc.)
  • Field trips
  • Sports
  • Shows put on by the kids
  • Buffet lunch

In-room babysitting services require an extra charge.

There is also a Teen's Club, available from 11am-midnight, which offers:

  • Five video gaming stations (Playstation 3, Xbox 360, Nintendo Wii)
  • Guitar Hero concert
  • Home theatre
  • Disco
  • Indoor/outdoor sound system
  • Snack bar
  • Foosball
  • Terrace swings
  • Board games
  • Organized activities, including beach volleyball, tennis, soccer, water polo and kayaking


ADDITIONAL INFORMATION

Location
Ocean Coral & Turquesa is located 17 mi from Cancun Airport (CUN), 21.75 mi from Playa del Carmen and 19.88 mi from Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for travel Dec 24, 2016 - Dec 23, 2017 except for the following travel dates.
A 4-night minimum stay is required for travel April 9-April 29, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Junior Suite
  • Travel: April 1 - 30, 2017
  • Book By: January 6
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4 days, 3 nights
Travel Dates 12/6 - 12/23
Starting at $539 was $919
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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