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Dreams Puerto Aventuras Resort & Spa

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $539 All-Inclusive
Info Customer Reviews Questions & Answers

Put yourself here: you are in the Yucatan peninsula on a pristine beach perched under a palapa working on some serious r ... More

Customer Rating 261 Reviews
Value
 
4.1
Service
 
4.4
Beaches & Pools
 
4.0
Dining Options
 
3.9
Room Comfort
 
4.1
4.1 out of 5
"You will not be disappointed as the staff and food service is excellent. LOVED OUR TRIP!! And Noe a waiter at the resort. Say Hi from North Dakota!!" – Hatzy
255 out of 320 (80%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.4
Beaches & Pools
 
4.0
Dining Options
 
3.9
Room Comfort
 
4.1
4.1 out of 5
"You will not be disappointed as the staff and food service is excellent. LOVED OUR TRIP!! And Noe a waiter at the resort. Say Hi from North Dakota!!" – Hatzy
255 out of 320 (80%) customers would recommend this product to a friend.
How can you not love that sunrise? part of the beach Dreams Puerto Adverturas Resort & Spa -Beach Beach right in front of hotel Rappelling View from our hotel room main pool Explorer's Club activities 11/15 Dreams Puerto Aventura Resort Pool on Adult side Our view from room-Dreams Dolphin Push SO FUN natural rock pool Pool area relaxing Cliff Jumping view from room Kids having fun on the beach View from Balcony Blocked view view from r room
All Customer Reviews
1-4 of 261 reviews. Sort by
September 21, 2016
Awesome

We spent our honeymoon at dreams and loved every second!! Food was great service was outstanding, views were breath taking!! We will be back! Thank you Madalynn for your great customer service thru cheapcaribbean!


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Chaplin kentucky
Age: 35-44
Travel: 1-2 trips/year

September 12, 2016
Great Experince

Before going on this vacation I read all of the reviews and feedback from others to make my decision. Once I made up my mind to stay with this resort I called and began booking my hubbys birthday. The thing I loved about the staff if that they were willing to help, nothing was really a big deal and they had options for us to choice from. When we arrived it was so hot that day, we were greeted, bags taken and offered a cold hand towel, followed by a cold drink. My hubby does not drink so I really loved that they hostess had a juice brought to him..( that made him happy). I had so many things planed for his to do in the short time that we were there but Gabriella in Concierge was AMAZING!! I love how she helped with the decorating of the room, making sure a cake was at the restaurant for them to sing happy birthday to him with a candle. Our room overlooked the dolphins so we could see them flip each day...(never saw them but the view was great) The rooms were cleaned some days twice a day but everyday while we were there. Clean towel, new supplies each day. I have been to a lot of resorts and I was very impressed with the way they go above and beyond to help (ex: we decided to go for dinner one night at the sushi restaurant but that is not something my hubby would eat, the staff overheard us and asked him at our table if he would like for him to go and get a meal at another restaurant for him, he did not have to do that and I think that made me respect and appreciate them even more. They made this trip very worth while and easy from our excursions, transportation to and from the hotel, the spa treatment and all that we did while there they made this one my hubbys best birthday and for that I say Thank you. This place is good if you have kids but if you want some adult alone time they have an adult side so you can get away from all the noise and kids for some quite time, we enjoyed that about this place, two in one!! The night life was Ok, had a club and DJ and hubby and I dance the night of his birthday and shoot pool until 2am. The food is good there, if you attend the right restaurant, we tried all of them the best ones we tried twice like Oceania and world café. Now it cannot all be perfect now, some things I wanted to be better, the drinks were watered down a lot and no matter how much liquor they added it was still weak, if you wanted top shelf you had to pay for it so I had to drink the water down drinks....hubby had some feelings with his OJ because that's all he drinks but after he found his best drink if the day (Super Man) he was A O K!! The day we arrived the VIP services spoke to us about going to one of their other property to view and hear about their specials, doing so we would have gotten a gift. I had a spa day planned so when they stated that I could have $200 off I was all on board. When we arrived it was soooo hot and we had to sit outside and listen to a lady talk to us about the property, after a few mins hubby was over the presentation due to heat. We did not purchase but was able to get our money and head to the spa. (be careful because if they have a promotion you cannot use any of the gifts so we had to redo the package we had, worked out and spa was so worth it. Hubby was relaxed and happy.) Overall the small "bad" had nothing over all they did for us, I would love to go on more vacations especially with my son so I will look at their other resorts for family fun.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Atlanta, GA
Age: 25-34
Travel: 1-2 trips/year

September 12, 2016
Scariest airport ride!

We loved our stay at this resort. However, I needed to write to report the driver that took us to the airport (with Amstar) on Monday September 5th at 2am. This man almost fell asleep on the wheel three times and if it wasn't for me that yelled at him to wake up we may have been dead. I am fluent in Spanish and he would not acknowledge my concerns. As we were almost at the airport when the speed limit dropped to 40 he raced to 120 km/hr and put the volume up not to be able to hear me. We were lucky to arrive safely at the airport, but even at the end he refused to open the door or help me get my luggage out of the van. I am writing this review because I hope they can find this driver and no one else has to experience this on their vacation in a foreign country. I would like to be contacted back please to the email listed on my reservation. Thank you


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: San antonio
Age: 25-34

September 7, 2016
Small pool area not worth it

This resort is situated on a beautiful small stretch of beach next to other hotels. The staff were efficient and the food and options were good, except the Mexican restaurant was ironically, not that great. It is a budget friendly resort. The kids club was very good and my 4-year old loved it. The child caregivers were friendly and engaging. The biggest drawback of this hotel was the pool. It is small, always crowded, warm water, and dirty. There is always loud music playing, making it feel even more crowded. When traveling with two under five kids, the pool is critical and this one was a big negative. There was plastic floating around and other garbage and hair. They clean it every night but the space is too small to support the throngs of guests. Also, the front desk really pushes the visit to a sister property, with promises of bonuses and resort credits. We went on the trip to see Dreams Tulum and were bombarded by some hard salespeople to layout $95,000 for a membership! It was ugly and they pushed hard, lowering their membership prices and switching out salesmen. Rough day! Don't do it. Last year we went to an AlSol resort in the D ominican Republic and they offered visits to sister properties as a fun day out and no one ever tried to see anything. I much prefer the AlSol system. Dreams needs to stop this agressive selling, it really cheapens the entire experience.


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Houston, TX
Age: 45-54
Travel: 1-2 trips/year

Room Information

Dreams Puerto Aventuras features 305 luxurious guest rooms and suites offer magnificent views of the turquoise Caribbean Sea or the marina. Each room comes appointed with satellite TV, a balcony or patio, daily restocked mini-bar, full-sized baths with showers, concierge and 24-hour room service.

Room Details

Deluxe Garden View
Hotel/Studio Unit Details

Deluxe Pool View
Hotel/Studio Unit Details

Family Garden View
Hotel/Studio Unit Details

Deluxe Dolphin View
Hotel/Studio Unit Details

Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Dolphin View
Hotel/Studio Unit Details

Preferred Club Ocean View
Hotel/Studio Unit Details

Deluxe Dolphin View --SALE
Hotel/Studio Unit Details

What's to Love

The sparkling champagne and icy towels that clear out your travel cobwebs.

Swimming with the darling dolphins at the Dolphinarium. (They kiss & handshake, too).

The suites with swoon-worthy views of teal waves, dolphins or manicured gardens.

The comfy beds and even comfier bathrobes and slippers.

Turndown service each night with chocolates. Sweet dreams.

The private white sand beach with the 30-person Jacuzzi. Woot!

Explorer's club (kids 3-12) with everything from sand castle contests to Plant a Tree & Corn Harvest Project.

Red Cross certified staff supervise the aforementioned club. A relief, right?

Parents get a pager from the Explorer's club, should they be needed for anything.

Treatments like the Post-Sun Exposure Soothing Facial and Chocolate Body Wrap. Delish.

The Stargazing Rock 'n Roll party. Aahh-mazing stuff.

Dining by the ocean with only the stars and candles to light your night. There's a fee, but life is short.

 

What We'd Change

The resort's beach offers shallow waters so, while you won't be wave-surfing here, bring your snorkel gear and splash into the crystal-clear waters and explore the amazing coral reefs.

 

Why You Should Go

It's 60 miles from the airport, but once you get there you'll be glad you're tucked away.

Upgrade to the Preferred Club, get free access to wet areas of the spa, afternoon hot and cold hors d' oeuvres, and more.

To take in some antiquity, the majestic Mayan ruins of Xcaret and Tulum are a fun excursion.

It's only 15 minutes south of the beautiful Playa del Carmen.

You get a complimentary round at the Riviera Maya Golf Club through Dec. 23, 2017. Schwing.

Rent a scooter/moped and do some exploring.

Set sail with Catamarans, windsurfing, snorkeling, sailboats and kayaks.

Channel your inner artiste with painting and ceramics.

Check out the euro-bungee and ocean trampoline, then bounce on over to the mini golf course.

Work on your beach bod with aerobics, water aerobics and yoga.

There's Intro to Scuba in the pool - FREE!

Mix things up with dance, cooking and Spanish lessons. Learning is fun, even on vacay.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Playground
  • Roll-Away Bed (on request)
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Whirlpool/Hot Tub
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Steam Room
  • Dance Classes
  • Spanish Lessons
  • Medical Services ($)
  • Ping Pong
  • Billiards
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 5 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Nightclub
  • Multilingual Staff
  • Spa ($)
  • Yoga
  • Beach Towels
  • Catamarans
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • DVD/CD Player
  • Watersports Center ($)
  • Free Parking
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Dive Shop ($)
  • Tennis Court(s) ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Dreams Puerto Aventuras Resort & Spa

5 Carretera Chetumal

+52 98 48 75 3000

Hotel Description

Dreams Puerto Aventuras Resort & Spa: Dive In and Swim with the Dolphins

Put yourself here: you are in the Yucatan peninsula on a pristine beach perched under a palapa working on some serious relaxing. Your kids are busy as bees building a sand castle. You look out to a teal ocean, no cares in the world, and know you could stare at these blue hues forever. Soon you and your young ones will head over for a meeting with some important friends - the dolphins, at which point the magic will begin.

But here, the magic never stops.

Dreams Puerta Aventuras Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily maid service - go ahead, leave your bed unmade.
  • Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

There are six spots to please and tease your taste buds: continental cuisine buffet-style, delectable Mexican, international specialties, grill with steak and other specialties, Italian, fresh gourmet seafood, a grill with a snack bar and brick oven for pizza, and of course, Coco Cafe for those teas, coffees and pastries you must have on vacay. Nom nom nom. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

World Cafe
Type: Buffet
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6pm-11pm
Description: Air-conditioned buffet restaurant serving a variety of international dishes. Theme nights.
Dress code: Casual. No sleeveless shirts for men.

Portofino
Type: Italian
Hours: Daily, 6pm-11pm
Description: Air-conditioned a la carte restaurant. Outdoor service available on the terrace.
Dress code: Casual. Long pants for men.

El Patio
Type: Mexican
Hours: Daily, 6pm-11pm
Description:
A la carte restaurant.
Dress code: Casual. No sleeveless shirts for men.

Oceana
Type: Seafood
Hours: Daily 6:30pm-11pm
Description: Adults-only, a la carte restaurant with views of the marina.
Dress code: Casual. Long pants for men.

Seaside Grill
Type: Grill
Hours: Lunch- daily, 11am-5pm; Dinner- daily, 6:30pm-11pm
Description: Beach-side restaurant with terrace serving burgers and hot dogs.
Dress code: Casual. No sleeveless shirts for men.

Gohan
Type: Sushi
Hours: Daily, 6pm-11pm
Description: Stop and grab some sushi at this a la carte sushi lounge.
Dress code: Casual

Barefoot Grill
Type: Light fare
Hours: Daily 11am-6pm
Description: Burgers and hot dogs served beach side on outdoor terrace.
Dress code: Casual

Sip, Savor & See
The Sip, Savor & See package is now available at Dreams Puerto Aventuras Resort & Spa and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun and Now Sapphire Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

At these five bars, every hour is happy: beachside, swim-up in the adults-only pool and a swim-up by the family pool. Plus there's a sushi bar and a nightclub/music lounge where you can get your drink on.

Manatees
Swim-up bar. Daily, 10am-6pm.

Sugar Reef
Poolside swim-up bar. Daily, 10am-11pm with swim-up service from 10am-5pm.

Barracuda
Beachside bar. Daily, 11am-5pm.

Desires
Sports bar with lounge ambience. Daily, 6pm-1am.



BEACHES AND POOLS

The epic, private beach has a 30-person Jacuzzi and palapas for your chillaxing pleasure. And there are two gorgeous, refreshing pools, one of which is adults-only. Life is good.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Snorkeling
  • Windsurfing
  • Introductory scuba lesson in the pool
  • Catamaran sailing
  • Ocean trampoline
  • Water aerobics

Available for an additional charge:

  • Dolphin Discovery
  • Swim with Dolphins Experience

Land

  • Euro-bungee
  • Beach volleyball
  • Bocce ball
  • Dancing, cocktail-making, cooking, Spanish and other classes

Available for an additional charge:

  • Tennis nearby
  • Painting and ceramics

Golf
Dreams Puerto Aventuras Resort & Spa guests can enjoy a complimentary round of golf at Riviera Maya Golf Club. Please see Additional Information below for more details.



INTERNET

Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app also offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather from your fingertips!

SPA SERVICES

Dreams Puerto Aventuras Resort & Spa offers world-class spa services providing the ultimate in pampering for an additional charge. Services include:
  • Body treatments
  • Relaxation area with fountain and fresh-fruit juice bar
  • Steam bath
  • Sauna
  • Outdoor Jacuzzis
  • Outdoor massage palapas
  • Facial treatments
  • Full-service beauty salon
  • Soothing, indoor massage rooms
  • Teens' and kids' spa treatments


WEDDING/HONEYMOON

The resort offers a variety of wedding services and honeymoon packages. Please contact the resort directly for more information.



CHILD CARE

The Explorer's Club at Dreams Puerto Aventuras offers supervised activities exclusively for children 3-12. Daily, 9am-10pm. Activities include:
  • Sandcastle competitions
  • Arts and crafts
  • Big-screen movies on the beach
  • Ocean trampoline
  • Climbing wall
  • Euro bungee
  • Game room
  • Large playground with tree house
  • Weekly campout adventure


ADDITIONAL INFORMATION

Location
Dreams Puerto Aventuras is located 15 min south of Playa del Carmen in Puerto Aventuras, on a private beach north of the Mayan ruins of Xcaret and Tulum; 60 min from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Stay
A 4-night minimum stay is required each year for travel Dec 26-31.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Complimentary Green Fees Policy
From now until December 23, 2015, guests are able to enjoy one complimentary green fee per person, per day, at Riviera Maya Golf Club. The use of a golf cart is mandatory and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.

Awards
Best Hotel Chain in Mexico - Travel Weekly
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room category you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • 2 Kids 12 & Under Stay & Eat Free
  • Deluxe Garden View
  • Travel: Now - October 21
  • Book By: October 17
  • $200 in Resort Coupons
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