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Barcelo Maya Colonial & Tropical - All-Inclusive

Mexico - Riviera Maya

Our Rating
5 Nights with Air from $719 All-Inclusive
Info Customer Reviews Questions & Answers

The resort's impressive landscapes with a rain forest on three sides and over a mile of a private beach out back make th ... More

Customer Rating 706 Reviews
Value
 
4.4
Service
 
4.3
Beaches & Pools
 
4.7
Dining Options
 
4.0
Room Comfort
 
3.9
4.4 out of 5
"ALRIGHT, SO IF YOU’RE LIKE ME AND ACTUALLY READ REVIEWS TO HELP YOU MAKE A DECISION IN REGARDS TO A RESORT, THAN I’LL TRY TO MAKE MINE AS HELPFUL AND BRIEF AS POSSIBLE (SUMMARY AT THE BOTTOM IF YOU DON..." – Awesomness
729 out of 817 (89%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.3
Beaches & Pools
 
4.7
Dining Options
 
4.0
Room Comfort
 
3.9
4.4 out of 5
"ALRIGHT, SO IF YOU’RE LIKE ME AND ACTUALLY READ REVIEWS TO HELP YOU MAKE A DECISION IN REGARDS TO A RESORT, THAN I’LL TRY TO MAKE MINE AS HELPFUL AND BRIEF AS POSSIBLE (SUMMARY AT THE BOTTOM IF YOU DON..." – Awesomness
729 out of 817 (89%) customers would recommend this product to a friend.
fun in the sun Swim up bar at one of the pools A little night music Hotel Grounds Can I go back ?!! great sandy beach Octopus for dinner! Web on light...room should be cleaned welll Perfection By dolphinarus broken dresser Pools are large Beach on resort beach View from our room Beautiful pools pool shot! Resort Ground Lunch and Dinner. LIFE! Our gang! Drinking Session ! Fantastic Pool for everyone coconut island love Beautiful Decor Barcy Water Park southern comfort Rust in the shower Part of the lobby area some of the black mold Pool in front of Tropical early morning Kiddie pool Private Beach Celebrating my Birthday! Beach Day on the beach Poolside pool Castle at Tulum Can you say peacefull! Resort Map Kid's Activities Such a great time!!! Paradise! Beach view Sunrise The beach facing the Palace sunrise in paradise No place better!!! Beautiful Beach Butterfly fish Beach at the resort Amazing Beach! Pool Me on the beautiful sandy beach This is the view from Palace of the entire Barcelo beachfront The view from the beach Cenotes Ocean view from walkway snorkeling off Barcelo Mexico Lindo restaurant Beach The beach from the resort. Beach Resort looking at the ocean Beautiful beach Thank you Olympus Tours/El Cid Marina
All Customer Reviews
1-4 of 706 reviews. Sort by
January 29, 2017
Unimpressive

Sorry this is so long - just want to be thorough! I recently got engaged and also celebrated my 30th birthday, and we wanted to celebrate with some time away in warm weather since we're in NYC. I called CC and told them what we were looking for: adults only preferred, quiet at night (we love to go to bed around 10 and wake up for the sunrise on vacation), and good food. She recommended this resort, saying that while it wasn't adults only, there wouldn't be a whole lot of children and that it's a very quiet resort only slightly down in quality from the resort we stayed at and really enjoyed last year. She said the only hold-up would be the kids areas and the fact that you can only eat at restaurants 2 nights of your stay. Our stay was 5 days/4 nights. We arrived on a Tuesday, and the resort was pretty empty. I told them at check-in that we'd like a room in the quietest area of the resort since we go to bed early. This is a resort that makes you wear a wristband stating what level your stay is (which we later learned means if you want anything other than well liquor, they will try to upsell you on anything else). Our room wasn't ready until almost 4 pm, so we ate at the very bland buffet by the beach (which only serves lunch, no breakfast) by the pool and went to the beach. The pools are BEAUTIFUL, and definitely the highlight of the resort. The beaches are also nice, though some of the beach is a bit rocky and the sand is very shallow by the chairs. There is NO BEACH SERVICE. If you want drinks on the beach, you have to get them yourself. Service itself our entire stay was borderline rude, with not a single person even asking how we were doing and instead everyone being extremely curt and borderline rude (and we do tip every single person at least a couple dollars, so it wasn't for lack of tipping). The only good service I encountered my entire stay was from a manager at the spa. When we finally got our room key, we went to check-in and I immediately noticed that our room was about 100 feet from the stage of the giant open-air theater, our balcony literally overlooked it. We discovered quickly that they practice their performances quite loudly much of the day before their performance at night. I immediately told the front desk that the noise would likely bother me if it went past 10 pm, which they assured me it would not. I'm sure you can guess what came next - 11:15 that night the theater was still pumping out live performances of kids songs. They wouldn't move us til the following day. We went to our first of 2 restaurant dinners where we discovered they constantly try to up-sell you on liquor, and they limit how much food you can order. The food was good, even if the up-sell was upsetting. When we changed rooms, we were pretty pleased to have been moved a building over from the theater, and thought that would be the end of our complaints. That was, until we started hearing some very loud reverb of instruments, a concert of some sort. We went to investigate and discovered that there was a 4 day long music festival on the resort. No one had warned us this was happening during our stay. Apparently, this resort hosts concerts quite often. The music could be heard throughout the resort. We went to ask what could be done about it, and they didn't offer a single thing. The told us the music should be over by 11 each night. We thought we'd make the most of it and try to at least attend the concert, but we were turned away. So we went to Playa del Carmen for dinner, and when we returned at 11:45 they were still going strong. This continued the rest of our stay, and besides the disturbance from the loud music, the resort was now full of attendees, who were quite obnoxious. Worst of all, we saw a beautiful wedding happen on the beach, where the bride/groom and party clearly did not know they would have to get married with the music festival happening 500 yards away. We called CC on the third day to tell them about the experience and see if the second half of our trip could be salvaged. We were told they would be trying to move us again the following day, but we never heard back from either CC or the resort. I did not get much sleep on this trip at all. Overall the resort is not bad. The fitness center and spa are VERY nice, though massages are mediocre for what it was (I had an 80 minute hot stone massage, and I'd recommend going for deep tissue instead). The pools and beach are great. The food is bland, the drinks are watered down (I did not get a buzz and it wasn't for lack of trying), and the resort is not quiet or relaxing. We won't be returning, and are hesitant to even book through CC again after they specifically recommended this as a "quiet, high quality" resort.


8 of 12 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Brooklyn, NY
Age: 25-34
Travel: 1-2 trips/year

January 14, 2017
Resort is amazing

This was my second time going to the same resort, we love the food, the beach, pools, drinks, the only thing I wasn't that happy about it was my room, this time the room was kind of dirty and the bathroom too, but other than thievery thing was great! We had our favorite server at the buffet restaurant his name is Hugo, everyone was awesome we just had our favorite. Plea pls please please TIP they deserve that and more! They work very hard! Even though it says that tip is included, it won't hurt to tip a little bit extra, they don't make that much money. My family and I are planning our next trip pretty soon!!! I highly recommend this resort!!!! Yo les recomiendo totalmente este resort! Tienen muy buena comida y servicio, ya es la segunda ves k vicita nos este resort y estamos planeando la próxima visita k será muy pronto, en lo único L no estuve muy feliz fue en la igiene del cuarto y el baño, pero de allí en más todo excelente. En las comidas en el bufete teníamos nuestro mesero favorito "Hugo" todos los meseros son. Irnos, pero a nosotros nos gusto más Hugo, mi gente, porfavor dejen. PROpINA, todos trabajan muy duro y es muy poco lo k ganan, ellos se merecen algo extra. A un L dice k ya incluye la propina no les perjudica alguito extra!!!!!!! Muchas personas no están acostumbrados a dejar propina eso lo vi! Y más el hispano, por eso es k lo estoy compartiendo, para k lo sepan.


4 of 4 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Ohio
Age: 25-34
Travel: 1-2 trips/year

January 8, 2017
Dream vacation

Amazing resort. Love it love it love it everything was perfect !!!


0 of 1 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Atlanta GA
Age: 55-64

January 3, 2017
You can do better

No reservations available at any ala carte restaurant for our entire stay - cheap cost cutting measure by Barcelo. Beds way too firm. Electrical problems in both rooms we stayed in - sparks coming from circuit breakers. Management unresponsive. Lower level employees generally very nice. Grounds and beach are nice.


4 of 4 found this helpful
Was this helpful? Yes No
Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: FL
Age: 45-54
Travel: 7+ trips/year

Room Information

Barcelo Maya Colonial & Tropical - All-Inclusive features 960 guestrooms located in five, three-story buildings. Rooms come equipped with balconies overlooking the lush gardens, daily stocked mini-fridge, ceiling fans, satellite TV and safe-deposit boxes. Junior Suites afford greater square footage and suites provide enhanced amenities.

Room Details

Superior Room
Hotel/Studio Unit Details

Junior Suite Ocean Front Club Premium
Hotel/Studio Unit Details

What's to Love

A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.

Resort is mega-sized of fun - you have access to Barcelo Maya Beach and Barcelo Maya Caribe.

The swim-up bars at the pools will likely be your favorite go-to bars during the day.

Lively entertainment at night - theatrical shows and live music keep the party going.

Activities like an 18-hole mini golf, 4-lane bowling alley and video games at Strikers.

 

What We'd Change

The 40-minute trek from the airport is a bit much, but the pools, kid's club and water park for kids up to age 12 more than make up for it.

 

Why You Should Go

Located in Riviera Maya, you're just forty miles from the airport. A fruity cocktail awaits you.

Pack your water shoes - so many bright colored fish and turtles to see in the ocean.

The fitness center is modern and updated with the latest equipment.

The Dolphinarium is just off the beach and includes acrobatics + dolphins.

You can take a public shuttle to Tulum, Akumal or Playa del Carmen - it's cheap & fun exploring.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Playground
  • Roll-Away Bed (on request)
  • Room Service ($)
  • Snorkeling
  • Swimming Pool(s)
  • Windsurfing
  • Fishing
  • Sauna
  • Poolside Bar
  • Steam Room
  • Dry Cleaning Services
  • Basketball
  • Horseback Riding ($)
  • 7 Bars/Lounges
  • Darts
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Catering
  • Massage ($)
  • Elevators
  • Spa ($)
  • Catamarans
  • Wedding Services ($)
  • Hammocks
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Dive Shop ($)
  • Gift Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Jet Ski Rentals
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Scuba Diving

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Barcelo Maya Colonial & Tropical - All-Inclusive

Ctra Federal Chetumal, Km 266.3

+52 984 875 1500

Hotel Description

Barcelo Maya Colonial & Tropical - All-Inclusive: Fam-tastic in the Riviera Maya

The resort's impressive landscapes with a rain forest on three sides and over a mile of a private beach out back make this an epic paradise. Just a few sandy steps from the beach are shimmering blue pools where you'll easily find a lounge chair and a cocktail, of course. Head to the water park for slides, splash pads and the coolest thing ever - a surf pool. The family is bound to fall in love you a little bit more when their flip flops hit the deck at this palatial escape.

Guests may enjoy dinner at the specialty restaurants using tickets, based on the length of their stay:

  • 3 nights, 2 tickets
  • 4-6 nights, 2 tickets
  • 7 nights, 4 tickets
  • 8-10 nights, 5 tickets
  • 10 nights, 7 tickets
  • 11-13 nights, 6 tickets
  • 14 nights, 8 tickets


DINING

The buffet is filled with a variety of flavors, where you can nosh comfortably indoors (with a chillin' A/C). For sea breezes, the grill just off the beach is a casual spot for leisurely lunches or early dinners. For those seeking something more formal, you'll want to reserve a table at the Japanese, Italian or steakhouse restaurants. Dig in.

Colonial International Buffet
Type:
Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: International buffet with a variety of options throughout the day.
Dress code:
Casual

Tropical International Buffet
Type:
Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm.
Description: International buffet with a variety of options throughout the day.
Dress code: Casual

Mare Nostrum
Type:
Mediterranean
Hours: Daily, 6:30pm-10:30pm
Description: An elegant Mediterranean-style restaurant, features an extensive array of exquisite fish and seafood specialties. Reservations are required.
Dress code: Semi-formal. No shorts, beachwear or sandals.

Kyoto
Type:
Japanese
Hours: Daily, 6:30pm-10:30pm
Description: Serves traditional Japanese makis and seafood with the option of teppanyaki-style grilling. Reservations are required.
Dress code: Semi-formal. No shorts, beachwear or sandals.

Ristorante Capri
Type:
Italian
Hours: Daily, 6:30pm-10:30pm
Description: Serves a variety of pizza and pasta dishes in a traditional Italian setting. Reservations are required.
Dress code: Semi-formal. No shorts, beachwear or sandals.

Steak House Santa Fe
Type: A la carte
Hours: Daily, 6:30pm-11pm
Description: A la carte meat restaurant.
For groups larger than 20 guests, there is an additional $15 fee per person.
Dress code: Elegant casual. Gentlemen are requested to wear covered shoes.
Location: This restaurant is located at the neighboring Barcelo Maya Palace Deluxe but is available to guests at Barcelo Maya Colonial and Tropical.

El Coral Restaurant
Type:
Seafood
Hours:
Daily, 6:30pm-11pm
Description:
A la carte restaurant specializing in seafood.
For groups larger than 20 guests, there is an additional $15 fee per person.
Dress code: Elegant casual. Gentlemen are requested to wear covered shoes.
Location: This restaurant is located at the neighboring Barcelo Maya Palace Deluxe but is available to guests at Barcelo Maya Colonial and Tropical.

El Mariachi Snack Bar
Type:
Snack bar
Hours: Daily, 10:30am-6:30pm
Description: Serving snacks and light lunch specialties.

Palmeras Snack bar
Type:
Snack bar
Hours: Daily, 10:30am-6:30pm
Description: Serving snacks and light lunch specialties.

All hours are subject to change.



BARS/NIGHTLIFE

Find your cocktail of choice - fruity and frozen, ice cold beer or mixed and shaken - at any of the bars around the resort. Pool bars, lobby bar (open 24 hours), cigar bar, theatre bar or hit the disco for some late night jamming.

Tequila
Lobby Bar. Daily, 9am-11pm.

Puebla
Lobby bar. Open 24 hours.

2 Swim-up Bars
Each pool features a bar. Daily, 9am-7pm.

Strikers Sports Bar
Sports Bar located at Maya Caribe. Daily, 5pm-11pm.

La Habana Cigar Bar
Cigar Bar. Daily, 5pm-11pm.

Palenque Theater Bar
Available during shows at the resort's theater. Daily, 6:30pm-midnight.

Jaguar's Discotheque
Drinks and dancing. Cover charge. Daily, 11pm-2am.



BEACHES AND POOLS

Six glistening pools with shallow areas for the kiddos, semi-Olympic pools, pools for adults and areas around the pools with hammocks, ping pong, foosball, and more. But, it gets better - the whole fam can splish-splash at the Pirates Island Water Park, where you not only have slides, but also Surfing pool that gives you the real effect of riding the waves. And to top off this sunny paradise - you're on one of the prettiest beaches. Beach lovers - you've got it all here, plus some.

SPORTS/ACTIVITIES

Water

  • Sailing
  • Kayaking
  • Introductory scuba lessons in the resort pool
  • Snorkeling
  • Water polo
  • Windsurfing

Available for an additional charge:

  • Motorized water sports
  • Scuba

Land

  • Fitness center
  • Mini golf
  • Soccer
  • Beach volleyball
  • Tennis
  • Basketball
  • Darts and archery
  • Pool tables
  • Paddle Tennis

Golf
Guests of Barcelo Maya Colonial & Tropical - All-Inclusive have access to 18 and 9-hole golf courses in Puerto Aventuras and Playa del Carmen.



INTERNET

Internet access is available in both rooms and public areas for an additional charge.

SPA SERVICES

Barcelo Maya Colonial & Tropical - All-Inclusive offers a full-service spa for the relaxation and rejuvenation of your mind and body for an additional charge. Services include:
  • Massages
  • Body treatments
  • Flotation therapy
  • Facials
  • Salon


WEDDING/HONEYMOON

Wedding packages are available at Barcelo Maya Colonial & Tropical - All-Inclusive. All packages include the services of a wedding coordinator, as well as options for catering and special amenities for the bride and groom. Please contact the resort directly for more information.

CHILD CARE

The resort offers activities for children aged 4-12 at the Barcy Club, providing a fun activity program and qualified staff to look after them. The Barcy Club is open daily, 8:30am-5pm. Babysitting available for a fee.
  • Games and activities
  • Movies
  • Beach volleyball
  • Dance classes
  • Water park


ADDITIONAL INFORMATION

Location
Barcelo Maya Colonial & Tropical - All-Inclusive is located on the Mayan Riviera, 15 miles south of Playa del Carmen, 40 miles south of Cancun International Airport (CUN) and 20 miles north of the Tulum Ruins, near Xcaret and Xel-Ha.

Check In/Check Out
Check-in: 3pm. Check-out: noon. Minimum age for check-in is 21. All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older.

Tax Payment


The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Stay
A 3-night minimum stay is required for travel Dec 17, 2016 - Dec 16, 2017.

Minimum Age
Minimum age for check-in is 21.

All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older. Guests with the same family name may use one credit card or deposit. Each guest with a different last name in the room must supply their own credit card or cash deposit. Credit cards issued to any person other than the actual guest (i.e. parent, spouse, etc) are not accepted in Mexico.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Spring Break and Student/Youth Policy
Barcelo Maya Colonial & Tropical will accept student/youth travelers for check-ins Mar 1-April 30, 2013 provided the following conditions/restrictions are met:

  • Minimum age requirement for hotel check-in is 21 years of age.
  • The 21-year-old or older guests in the room are responsible for those 20 years of age and younger in the room.
  • Student/youth travelers are defined by the hotel as any person between 16-24 years of age during these travel dates.
  • Any hotel guests under the age of 21 will require chaperone(s). One chaperone is required per 1-10 students/youths under the age of 21. The minimum age required for a chaperone is 25.
  • Chaperone's name must be provided to the hotel in advance at time of booking.
  • Chaperone is deemed responsible for disruptive actions by student/youths, including but not limited to losing their own entire room deposit.
  • All guests 16-24 years of age and all chaperones will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs.
  • Upon check-in, each student/youth will be required to leave a credit card, voucher or cash deposit of $200.

Please note the legal drinking age in Mexico is 18. All guests under the age of 18 will be given a wristband that will prohibit them from being able to drink on property at restaurants, bars and disco. All guests are required to wear wristbands throughout their stay. A lost wristband will incur a large fee to replace (no exceptions). There is to be absolutely no exchanging of wristbands between guests or guests will be asked to leave the hotel immediately.



All hours, fees, amenities, information and services are subject to change without notice.
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Resort Credit Discounts More
6 days, 5 nights
Travel Dates 8/19 - 10/31
Starting at $719 was $1159
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
Resort Credits Discounts More
4 days, 3 nights
Travel Dates 2/26 - 4/22
Starting at $789 was $1149
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
Resort Credits Discounts More
5 days, 4 nights
Travel Dates 5/1 - 6/30
Starting at $729 was $1119
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
Resort Credits Discounts More
6 days, 5 nights
Travel Dates 7/1 - 8/18
Starting at $909 was $1299
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

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