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Grand Sirenis Matlali Hills Resort & Spa

Mexico - Riviera Nayarit

Our Rating
4 Nights with Air from $649 All-Inclusive
Info Customer Reviews Questions & Answers

Perched high above Puerto Vallarta, this boutique-sized resort sparks with all kinds of vacay vibes-a sprawling infinity ... More

Customer Rating 7 Reviews
Value
 
3.3
Service
 
3.0
Beaches & Pools
 
3.2
Dining Options
 
2.6
Room Comfort
 
3.3
3 out of 5
"The resort is very well taken care of and the service is EXCELLENT. The only reason they got 3 stars: For the beach/pool - the beach is about a 20 min drive away, so you have to take a shuttle to get ..." – Toekneeegg
4 out of 9 (44%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.3
Service
 
3.0
Beaches & Pools
 
3.2
Dining Options
 
2.6
Room Comfort
 
3.3
3 out of 5
"The resort is very well taken care of and the service is EXCELLENT. The only reason they got 3 stars: For the beach/pool - the beach is about a 20 min drive away, so you have to take a shuttle to get ..." – Toekneeegg
4 out of 9 (44%) customers would recommend this product to a friend.
The room (6507) View from our balcony toward the bay
All Customer Reviews
1-4 of 7 reviews. Sort by
August 20, 2017
It was okay

There are good things and not so good things. For starters, the view was breathtaking, the beach experience is one to remember. Our overall service was not the best. We had two rooms and were told only one was ready when we arrived, which was check in time, and they would send our card keys to us as soon as it was ready. That sounded great, so we said yes. Four hours later, we began asking questions about our keys. Everyone looked like they couldn't help us. The person who made the promise actually showed up by coincidence and acted like he never made the promise. He said he would go get the key and just kept standing there talking to another employee and another guest. He then disappeared and reappeared 5 minutes later. We asked if he had the key. He said "I'm getting ready to go get it" and then turned around and began talking to another worker again. Thank goodness Mario showed up in a golf cart. He asked how we were just to be nice. We explained our scenario and he said to come with him and he would take care of us. I'm not sure that we would have gotten our card keys without him. Mario was super helpful and nice to us our whole stay. Housekeeping services were sparse and sometimes did not happen at all. We learned to get extra towels whenever we could because we probably wouldn't have enough the next time we showered. There was also difficulty communicating because the housekeeping staff only spoke Spanish. The food was not the best. We tried calling room service but could never get through. We were told conflicting policies on when to eat and where. There were buildings hidden and no directions on how to find them. We were super happy to find the adults only breakfast buffet. We did enjoy those, however, it is the exact same every day. The steak restaurant staff were very rude. The beach was fantastic! It was quiet and calm. You could see the mountains across the bay. Jorge was great. The food was good. The area is super clean. There was a local dog who showed up and kept jumping in the waves. He was very entertaining. The down side is you can only go between 10 and 6 and have to wait for shuttles You also spend a lot of time waiting for and riding in shuttles. The hills are really steep and it's very humid so walking from building 6 to anywhere was not an option. The beds were very hard.


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Overall Rating: 3
Value
 
4.0
Service
 
2.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Missouri
Age: 45-54
Travel: 1-2 trips/year

August 15, 2017
Don't Go

The room was a joke. The air conditioner did not work. The room was not ready for guests. There was not soap, towels, water... you get the picture. The stafff did not speak English. There was only food available during certain times. There were flies and bugs on the food in the buffet area. The room setup was really weird. The shower did not have hot water. The beach - You had to ride a shuttle to the beach and you had to leave by 5:30. The beach was nice and they had a bar and food there. The website was misleading.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Missouri
Age: 45-54
Travel: 3-6 trips/year

July 26, 2017
Great value in a beautiful setting

The Grand Sirenis Matlali Hills is a beautiful, sprawling resort with amazing views set in the foothills behind La Cruz de Huanacaxtle. It is not super luxurious but it is comfortable in a rustic way. The staff are nice, friendly and make an effort, although service can be a little haphazard. The beach is OK but this is not the place to visit for a beach vacation. The group of adults only pools set among lush foliage provide a lovely sanctuary. The weakest element of this hotel is the food. The buffet is mediocre as is the Italian. The Brazilian is better and the casual food from the bars is good enough. The best restaurant for quality of food is the Japanese. All the included wine is pretty awful and clearly not stored well. Wine to buy is limited and again, clearly not stored well. Trying to reserve a table at the speciality restaurants is also a bit of a trial. If you are traveling without children, I recommend staying on the top floor of building 5 or 6 for a thatched vaulted ceiling and a view down the valley to the sea. Also bring a reusable water bottle as the hotel is eco friendly and provides your room with a gallon and no small bottles. Overall, a wonderful, relaxing experience which was great value for money.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Dallas
Age: 45-54
Travel: 7+ trips/year

July 23, 2017
Great deal

The resort is very well taken care of and the service is EXCELLENT. The only reason they got 3 stars: For the beach/pool - the beach is about a 20 min drive away, so you have to take a shuttle to get there and back, so it's more like an excursion instead of relaxation time For the dining options - you have to make reservations at the majority of the restaurants on the resort and so we didn't get try any of them, except for the non-reservation buffets - which were OK, but would have preferred another option Also, they have an adults only pool and adults only dining - which made for a super relaxing stay - they have adults only buildings, too, so that was nice!! And each room has a balcony that's great for your morning coffee... and the spa is so AMAZING!! The pricing was reasonable and the masseuses were very accommodating - the whole area was gorgeous, too, because they have you outside, overlooking some really pretty scenery - I'd highly recommend the spa services...


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Dallas TX
Age: 25-34
Travel: 1-2 trips/year

Room Information

Rooms include the following: Minibar, Safe, A/C, Ceiling fan, Flat screen 32-inch Smart TV, Music player, Direct dial telephone with voicemail, Bathroom with shower or bath, Hairdryer, Scale, Bathrobe & slippers, Iron/ironing board, Tea/coffee, Terrace, Free Internet Wi-Fi and 24-hour concierge service

Room Details

Tropical View Junior Suite
Hotel/Studio Unit Details

Rolling Hill Junior Suite
Hotel/Studio Unit Details

Master Suite Ocean View
Hotel/Studio Unit Details

What's to Love

All-inclusive paradise in the stunningly beautiful La Cruz de Huanacaxtle with views for days.

The Eva Mandarina Beach Club is the place to be. Lounge chairs, cocktails & a chic oceanside locale.

The resort's infinity pool overlooks the ocean & includes a whirlpool tub, lounge chairs & lots of chillaxin' ops.

Hiking the surrounding hills is a great way to start your day. Your snaps will dazzle.

 

What We'd Change

You're not directly on the beach, but you're up in the hills with jaw-dropping views and a shuttle that will take you to the beach club.
 

Why You Should Go

The resort is located about 30 minutes from the airport in the Banderas Hills. Salud to vacay.

The Makawe Spa is ahhhh-somely relaxing. The Zen-inspired steam room & plunge pools complete the experience.

Domestic & international premium cocktails. All day. Every day.

The beach shuttle runs every half hour to the resort's private beach club.

Available Amenities

  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Concierge Services
  • Fitness/Exercise Room
  • Pool Bar
  • Aerobics
  • 4 Restaurants
  • 3 Bars/Lounges
  • Hiking/Biking Trails
  • Wedding Services ($)
  • Wireless Internet
  • Tennis Courts
  • Beach Towels
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Near the beach


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Historical Site(s)
  • Nature Park(s)
  • Watersports Rentals

Map of Local Area

Rapidly being acknowledged as a destination in its own right, the great choice of hotels and resorts guarantees that Riviera Nayarit can cater to everybody's vacation tastes and styles.

Grand Sirenis Matlali Hills Resort & Spa

Hotel Description

Grand Sirenis Matlali Hills: Hillside Retreat in Puerto Vallarta

Perched high above Puerto Vallarta, this boutique-sized resort sparks with all kinds of vacay vibes-a sprawling infinity pool that drips over onto lush foliage and a dreamy spot for savoring ocean views. The resort's perks include all-inclusive everything, including a private beach club where you can sip and indulge in fresh Mexi bites. With the resort tucked away from the hustle of Puerto Vallarta, you'll be able to unplug as much as you want. Grab a lounge chair. Order a cocktail. It's your day for doing nothing.

Please note: Although this is an adults-only resort for the majority of the property (including pools, ala carte restaurants, etc.), children are allowed at 1 pool and 1 restaurant. However, children are very infrequent guests at this hotel and all rooms are located in an adults-only area. There are a limited amount of Vacation Club owners in the hotel and they may have kids but their rooms are in a separate section.



DINING

Raixes
Type: Mexican
Hours: Breakfast - daily, 7:30am-10:30am; Lunch - daily, 1pm-3pm
Description: Overlooking the Pacific Ocean with a stunning mountain backdrop, this restaurant merges exquisite Mexican food with daily themed dinners, from Asian-themed nights to delicious Mediterranean dishes, including an extensive wine list.

Huanacaxtle
Type: World Cuisine
Hours: Breakfast - daily, 7:30am-10:30am; Lunch - daily, 1pm-3pm; Dinner - daily, 7pm-10pm
Description: For adults only, this restaurant features an international buffet.

El Rancho
Type: Steakhouse
Hours: Daily, 7pm-10pm
Description: Select cuts of grilled meat, cooked to perfection and with delicious flavours

La Gira Rodizio
Type: Brazilian
Hours: Daily, 7pm-10pm
Description: An enticing salad bar where you will be able to choose your favorite starter from the fresh ingredients and tasty toppings, a selection of seared meats of your choice grilled on swords over embers with exquisite garnishing.

All hours are subject to change.



BARS/NIGHTLIFE

The drinkeries here are delicious. Whether you chill at the pool, beach or beach club, the creative cocktails are always on.

Eva Mandarina Beach Club
Open daily.

Pool Bar
Open daily.

Beach Bar
Open daily.



BEACHES AND POOLS

This lush paradise is not directly on the beach, but the resort's shuttle will take you to the private beach club Eva Mandarina. Here you can chillax on a beachside lounge chair and sip on fruity cocktails, beverages and Mexican cuisine. When you want to kick it poolside, the resort's infinity pool boasts some serious ocean and mountain views. It's a dreamy paradise where you can soak it all up.

SPORTS/ACTIVITIES

Water

  • Swimming pool

Land

  • Fitness center
  • Ping-pong
  • Sports & activities

Golf
Golf courses are in the area.



INTERNET

Complimentary Wi-Fi is available at the resort.

SPA SERVICES

Let the pampering commence at Makawe Spa with the soothing tranquility of the rainforest. The spa offers a wide variety of treatments, including exotic and ancestral ceremonies like Haramara (exfoliating pearl body mask), Chucua (chocolate body scrub & mask), Mecere (calming mild bath followed by a massage with vanilla oil), Hikuri (specialty massage using healing and relaxing powers of local plants) and more.



CHILD CARE

This is an adults-only resort.

ADDITIONAL INFORMATION

Location
Grand Sirenis Matlali Hills is located about thirty minutes from Licenciado Gustavo D�?????�????�???�??�?�­az Ordaz International Airport (PVR).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Tropical View Junior Suite
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5 days, 4 nights
Travel Dates 8/24 - 10/31
Starting at $649 was $1439
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
5 days, 4 nights
Travel Dates 11/1 - 12/23
Starting at $919 was $1379
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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6 days, 5 nights
Travel Dates 1/3 - 1/31
Starting at $1269 was $1679
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
6 days, 5 nights
Travel Dates 2/1 - 3/31
Starting at $1449 was $2079
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only one day left to book!
5 days, 4 nights
Travel Dates 4/1 - 4/30
Starting at $1049 was $1519
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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