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Barcelo Maya Palace - All-Inclusive

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $919 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.5
Service
 
4.4
Beaches & Pools
 
4.8
Dining Options
 
4.3
Room Comfort
 
4.3
4.6 out of 5
"We had a great time at the Barcelo Maya Palace Deluxe! Staff was excellent, service was superior, and the grounds were spotless. The staff was very accommodating for us and extremely helpful and frien..." – Aycer
186 out of 206 (90%) customers would recommend this product to a friend.
Beach Elegance at its best Pool in the morning... awesome beach!! View from the lobby level View from lobby area Love makes the world a happy place Pool View Panoramic view Pool Beach from the hotel Main pool
All Customer Reviews
1-4 of 182 reviews. Sort by
March 19, 2017
love it, but not everything

We come here every year and have always loved it, especially the kid's club, the pools and beach. But it's time they took a hard look at the buffets. There are sit down restaurants that you can reserve, but they get booked up so fast you will usually end up at the buffets which have always been very good. But this year virtually all of the side dishes {and there are dozens} are lukewarm at best. And many of them are bizarre combinations of foods that are clearly leftovers from last night. The omelet chefs at breakfast are great and the fruits and pastries are wonderful, other side dishes usually not worth eating. At dinner, it's great when they have chefs grilling Mexican specialties, or steaks, fish etc... but the vegetables on the steam tables are often COLD! We love this place and want it to be as great as it was when we started coming here 8 years ago.


1 of 1 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
3.0
User Image

From: Ohio
Age: 55-64
Travel: 3-6 trips/year

March 5, 2017
BARCALO MAYA PALACE

Wonderful resort the food is crazy good . bad wifi


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: philadelphia , pa
Age: 45-54
Travel: 1-2 trips/year

February 20, 2017
Not that great, mediocre for the money.

This is my first review ever. I don't think the reviews for this hotel are accurate, so I felt compelled to provide a few details. I've been to about 9 different resorts in Playa, most of which I would go back, this is not one of them. The rooms is okay, but the mattress was lopsided and sheets felt like plastic. The main issues for me were the missed room cleanings, not refilling the minibar (we had to call the front desk daily), dirty glasses at the wetbar, no internet service (unless you pay about 8 dollars a day to have one device connected at a time), no drink service at the beach and small staff, most are extremely friendly, but not very accommodating. Other then the buffet, you will have a difficult time making reservations. We had to take what the concierge had available. We stayed for 8 days and we were only able to get the restaurant we wanted the very last day. The hotel was not full, probably about 60% capacity, and the restaurants never full, but we were still turned away from every single restaurant we tried. It seems like they don't really want you to go to the nicer restaurants and have everyone going to the buffet. I think you can get a more comfortable stay for the money at a different resort. Good luck.


3 of 3 found this helpful
Was this helpful? Yes No
Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
2.0
User Image

From: Denver
Age: 35-44
Travel: 1-2 trips/year

December 20, 2016
Great vacations in Mexica

Me and my wife spent 7 unforgettable days at Barcelo Maya Palace (all inclusive) from 11 to 17 December 2016. Comfortable suite, good service, very friendly and professional staff, delicious food in restaurants (especially French one) and buffets, great beach and swimming pools.. We are looking forward to come back to the Barcelo Maya resort with our family and friends next year.


4 of 4 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Brooklyn, NY
Age: 45-54
Travel: 1-2 trips/year

Room Information

Rooms include pillow menu, mini-bar with free daily refills of soft drinks, water, beer, juices and snacks, coffee maker, in-room safe, flat screen LCD TV, ceiling fan, alarm clock, fully equipped bathroom, rain shower, bathrobes and slippers, toiletries, iron/ironing board and a terrace or balcony.

Room Details

Junior Suite Deluxe
Hotel/Studio Unit Details

What's to Love

The all-inclusiveness & all-aah-mazingness of everything.

Chillaxing & living large with an umbrella drink in the padded in-pool loungers.

The anxiety-ousting spa with the flotation tank, Swiss shower & reflexology.

The Kids Club that has wave after wave of fun & a buffet for your beach munchkins.

 

What We'd Change

Without a door separating the shower from the dressing area in the suite, you may have to learn to share bathroom time wisely or risk getting wet.

 

Why You Should Go

It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.

Don't miss the Dolphinarium, where you can shake fins with these friendly, smiling critters.

For splashy fun, there's windsurfing & water trikes. For less water, try mini-golf.

There's tennis, beach volleyball & a fitness center - or a pool table if you just want to hang.

Available Amenities

  • Car Rental Available
  • Beach
  • Beach Bar
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Fishing
  • 24 Hour All-Inclusive
  • Steam Room
  • Mini Golf
  • Basketball
  • Medical Services ($)
  • Nightclub/Disco
  • Scuba Lessons
  • Horseback Riding ($)
  • 4 Bars/Lounges
  • Porter/Bellhop
  • Catering
  • ATM/Banking
  • 10 Restaurants
  • Elevators
  • Teen Club
  • Barbecue Grills
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Spa ($)
  • Secretarial Services
  • Beach Towels
  • Catamarans
  • Parking ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Bell Staff Service
  • Business Services ($)
  • Pillow Menu
  • Honeymoon Packages ($)
  • Watersports Center
  • Sports Bar
  • Wireless Internet Access ($)
  • Flat Screen Television
  • Fitness Center
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Freshwater Swimming Pool(s)
  • Lounge Chairs
  • Swim-Up Bar
  • Mini Golf Course
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Nightlife
  • Parasailing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Barcelo Maya Palace - All-Inclusive

Chetumal, Km 266.3

+52 98 48 75 1500

Hotel Description

Barcelo Maya Palace - All-Inclusive: Palatial Perfection

If you're up for a deluxe Beach Palace on the luxurious Riviera Maya (and who's not?), then grab your suitcase. This place is sandsational and has it all: free-flowing food and drinks, cool Colonial-style architecture, lots of sunny activities and fun under the moonlight. Was that applause we just heard? Thought so.

DINING

Foodies, get ready to salivate. The cuisine here runs the gamut: everything from Caribbean specialties to Brazilian with those scrumptious cuts of meat. Classic French with an impressive wine list to a couple of plentiful buffets - one that boasts global flavors, the other Mexican-style. Of course, there's a delish spot for fresh seafood and a grill for all your sizzling favs. Beach appetit.

Mirador
Type: Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: International buffet serving breakfast, lunch and dinner.
Dress code: Casual

La Hacienda
Type:
Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: La Hacienda offers a Mexican-style buffet with delicious Mexican entrees prepared with the finest ingredients.
Dress code: Casual

Rodizio
Type: Brazilian
Hours: Daily, 6:30pm-10:30pm
Description: A very special restaurant that offers you a diverse selection of grilled meats in the typical Brazilian style. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Brasserie
Type: French
Hours: Daily, 6:30pm-10:30pm
Description: Classic French food featuring delicious beef, fish and lobster dishes. The escargots and onion soup are especially scrumptious. The environment is formal and quiet with ocean views at the terrazzo. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Caribe
Type:
Seafood
Hours: Daily, 6:30pm-10:30pm
Description: Offers a wide variety of seafood and even chicken. There is also a salad bar perfect for garnishing each dish. Hours subject to change. Reservations are required.
Dress code: Resort casual.

Coral Grill
Type:
Grill
Hours: Daily, 10:30am-6:30pm
Description: Serves grilled specialties and snacks for lunch.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Beach revelers, you're in luck - lots of joints where you can hunker down and be fabulous. The swank lobby bar features live piano music & snacks. Cocktails can be had at the theater and the lounge. Don't miss the two bars by the shimmering pools. For later, get gussied up and hit the disco - free entry and drinks until 2 am. It's throw down time.

Carrey Lobby Bar
Features live piano music, snacks and an outdoor terrace. Open 24 hours.

Theater Bar
Daily, 6:30pm-midnight.

The Lounge
Daily, 6:30pm-10:30pm

Coco Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

El Cielo Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

Jaguar's Discotheque
Free entry and drinks included until 2am. Admission only for adults ages 18 and over. Daily, 11pm-2am.



BEACHES AND POOLS

This deluxe & divine haven overlooks 2-km of toe-loving white sand, clear aqua waters and a beautiful coral reef. Now for the sparkling pools - there are nine. They're integrated into the complex as an extension of the sea, with a water surface of 3,500 sq. miles. For your beach babies, there are two water parks with castles, slides and waterfalls. Total splashification awaits.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaks
  • Windsurfing
  • Catamaran
  • Water tricycles
  • Diving

Land

  • Tennis
  • Basketball
  • Beach volleyball
  • Table tennis
  • Darts and archery
  • Giant chess set
  • Pool tables
  • Fitness center


INTERNET

Barcelo Maya Palace - All-Inclusive offers Wi-Fi hot spots for an additional charge.

SPA SERVICES

Barcelo Maya Palace's U-Spa provides the finest services to leave you feeling relaxed and recharged for an additional charge.
  • Massages
  • Floatation tank
  • Hydrotherapy tank
  • Swiss shower
  • Aromatherapy
  • Reflexology


WEDDING SERVICES

Barcelo Maya Palace - All-Inclusive offers wedding packages and services, as well as honeymoon and romantic break packages. There is a wedding planner at the hotel who will help you set up the wedding of your dreams, freeing you up from pre-wedding stress. Please contact the hotel directly for more information.

CHILD CARE

The Barcy Kids Club for children offers supervised activities for children ages 4-12 in a fun and active environment. Activities include:
  • Games
  • Dance classes
  • Arts and crafts
  • Movies


ADDITIONAL INFORMATION

Location
Barcelo Maya Palace - All-Inclusive is located 16 miles south of Playa del Carmen, 22 miles north of Tulum, 47 miles south of Cancun International Airport (CUN) and 52 miles south of the city of Cancun.

Check In / Check Out
Check-in: 3pm. Check-out: 11am.

Tax Payment


The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Age
Minimum age for check-in is 21. All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older. Guests with the same family name may use one credit card or deposit. Each guest with a different last name in the room must supply their own credit card or cash deposit. Credit cards issued to any person other than the actual guest (i.e. parent, spouse, etc) are not accepted in Mexico.

Minimum Stay
A 3-night minimum stay is required for travel Feb 1- Dec 16, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Spring Break and Student/Youth Policy
Barcelo Maya Palace will NOT accept student groups. Any group consisting of 15 guests or more, with 24-year-olds or younger are not permitted. The resort will accept individual student/youth travelers for check-ins Mar 1-April 30 provided the following conditions/restrictions are met:

  • Minimum age requirement for hotel check-in is 21 years of age.
  • The 21-year-old or older guests in the room are responsible for those 20 years of age and younger in the room.
  • Student/youth travelers are defined by the hotel as any person between 16-24 years of age during these travel dates.
  • Any hotel guests under the age of 21 will require chaperon(s). One chaperon is required per 1-10 students/youths under the age of 21. The minimum age required for a chaperon is 25.
  • Chaperon's name must be provided to the hotel in advance at time of booking.
  • Chaperon is deemed responsible for disruptive actions by student/youths, including but not limited to losing their own entire room deposit.
  • All guests 16-24 years of age and all chaperons will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs.
  • Upon check-in, each student/youth will be required to leave a credit card voucher or cash deposit of $200.
  • There is a Zero Tolerance Policy for misbehavior at the Barcelo Maya Palace.

Please note the legal drinking age in Mexico is 18. All guests under the age of 18 will be given a wristband that will prohibit them from being able to drink on property at restaurants, bars and disco. All guests are required to wear wristbands throughout their stay. A lost wristband will incur a large fee to replace (no exceptions). There is to be absolutely no exchanging of wristbands between guests or guests will be asked to leave the hotel immediately.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 4/16 - 8/18
Starting at $919 was $1299
All-Inclusive

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4 days, 3 nights
Travel Dates 4/16 - 5/8
Starting at $679 was $1259
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5 days, 4 nights
Travel Dates 7/2 - 8/18
Starting at $849 was $1259
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6 days, 5 nights
Travel Dates 8/20 - 10/31
Starting at $909 was $1369
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