What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11555 reviews
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Jun 13, 2025Excellent
Everything is good there and we have a good time there. The staff the environment . Good resort fir kids. My kids has an amazing time there
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Jun 10, 2025
First time at an AI, beautiful resort!
TL;DR: First time at an AI and we loved it. Food was acceptable, AC was strong, and the service was excellent. Very few issues and so much fun. 😎🏩🌊 — My wife, myself, and 2 of our kids (13, 17) stayed at the Colonial June 6-11 (we’re headed out super early tomorrow). We had a great time! 🛏️ Grounds & Room: The resort is MASSIVE, beautiful, and clean. Service was fantastic. Most staff spoke English which was helpful since my high school Spanish is rough. We were in a 2nd floor premium junior suite. We requested a ground floor room in advance (for disability reasons) but none were available. The room was really clean and comfy. Double bed suites were all taken so the staff set up a cot for one of the kids. Which was better because my wife and I prefer a king anyway! The sleeping spaces were all comfy (bed, cot, and couch). The AC was STRONG - thank god lol. 🥘 Food: The buffets were buffet-y. 🤷🏻♀️ They were fine. We did a la cartes every night. Four were prebooked for us (premium perk). We swapped one booked restaurant for another and also made a fifth reservation at check-in. 1. Kyoto (hibachi) - fun show, good food! 17y/o and my favorite. 2. Santa Fe - ribeye and salmon were both yummy, but not exceptional. Still good! 3. Capri - honestly just ok (think Olive Garden if that), 13 y/o did love the pizza. 4. Mexico Lindo - The crème brûlée was so good!! 5. La Fuerte - yum!! My wife’s favorite for the grilled salmon. we do NOT recommend room service, especially if you’re not premium and have to pay extra for it. pizza and burgers were both really bad. 🌊 Water: The pool at the Colonial was amazing! Swim-up bar was typically busy, but efficient, and made good drinks (I drank mostly mango mojitos). We didn’t spend much time at the beach since it was pretty windy. We did try snorkeling by the Palace but it was choppy and sadly didn’t spot turtles 😩 🧳 Packing: Glad we brought: aloe, decent shoes, 2-3 swimsuits each, waterproof phone pouches, cash for tips. Wish we brought: extra snacks for the room, a nail file lol. Brought but didn’t use: Damp Rid, insulated tumblers, travel clothesline, multiple floaties. 📝 Tips: WEAR SUNSCREEN. Like, way more than you think you should. I burned day one (with sunscreen on)…ow!! Check your kids’ drinks - my 13 y/o was served a very non-virgin pina colada (actually a damn strong one 🤪). If you have mobility limitations - rent a scooter through PlayaMobility! You will not regret giving yourself some extra help on the massive campus. The ATM charges a stupid high fee so make sure to bring cash for tips. We brought $100 USD, $1s and $5s, but next time I’d bring $150.
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Jun 05, 2025
Excellent
My partner and me really enjoyed our stay. We enjoyed the activities there’s so much we kept ourselves busy
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Jun 04, 2025Terrible waste of a cherished family trip!
Absolutely lousy stay!! I would not recommend this place to anyone. It’s too big and there is no care about your stay. Check in started out bad, they did not have my reservation so they held $500 per room, I had 2 rooms. I booked this stay at least 2 weeks prior…you would think in 2 weeks they could have handled whatever needed to be handled; they sure had no trouble charging my credit card! So we waited hrs in the humid heat with little children!! Next the rooms were not good! Moldy shower head, front door not closing properly, dead bat outside the door…oh and no room service without an extra charge! Food, take everyone word for it, TERRIBLE! No water sports, you have to pay extra for everything, smh!!! They said we had access to the other resort, the palace but we received so much trouble going there because our kids had different bracelets!! BEWARE OF THIS RESORT! I am so ready to leave since day 1 and they are refusing to refund me…nothing is going right here. I hate this place, which is sad because we were excited about coming back to Mexico. This places a bad taste in my mouth about ever coming back…and we are a family that travels!!! At this point I want money back and I want to leave but I am getting the run around constantly! Might I add drilling from the roof awakening!
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Jun 02, 2025
Beautiful resort with numerous activities
We appreciated the beautiful grounds and architecture of this resort. It is difficult to find a resort with tennis courts and the courts at Barcelo are well maintained. The resort has numerous activities as well as large, beautiful pools near the ocean. We saw a variety of fish and very friendly turtles while snorkeling. The resort has a large variety of restaurants, and we enjoyed all of our meals. All staff members were very friendly and helpful.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed