Resort Details
- Aquazul
- Blanca Blue Restaurant
Dress Code: Collared shirt, polo shirts, dresses, skirts, casual shoes, dress sandals.
- Bocados Stk
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf,Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf, Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Poolside service
- Restaurant†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Umbrellas†
- Valet parking†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Gym †
- Jacuzzi †
- Pool
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4691 reviews
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Nov 09, 2025Amazing
We stayed at Hotel Mousai which is part of Garza Blanca. Our favorite breakfast spot was at Blanca Blue. They had a large selection of authentic mexican food. The customer service was top notch. I want to give a special shout out to Mario, Ronaldo, and Jorge and the host Emily for the quality of service. They were quick go seat us. They always brought a purse holder before I even had the chance to sit. They were quick to refill our drinks. And they surprised us with a special dessert on our last day. We look forwaed to returning. The staff on the north tower at Hotel Mousai was exceptional. I recommend 100%. They are hard working, and dedicated and deserved every penny!
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Nov 09, 2025
This will be my vacation destination for years to come
The housekeeper Mariana Lima was more than a cleaning lady she made sure our room was just as needed and treated my 3 nephews super kool with more patience than I could ever have. She is amazing
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Nov 06, 2025
Amazing experience
I had an amazing experience at Garza Blanca. Everyone here was super friendly and helpful. My room was always nice and clean Thanks to Mariana. I love staying at Garza Blanca and I will definitely be coming back. The food is also really good here.
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Nov 04, 2025Not everyone wants a time share
Be aware of the Garza Blanca time share danger! They will trick you and snatch you right at the airport in Puerto Vallarta. As you head towards the exit with your luggage, someone will guide you towards a counter with a few representatives waiting to catch victims. If it’s your first time navigating through this airport, you will not be suspecting anything and you will think that it is a required stop that has to do with your pre-arranged transfer to your hotel. My daughter and I were greeted by a woman by the name of Nary. She told us that she could offer us a very good price for a full day trip. All we needed to do was to attend a presentation at Garza Blanca the next morning, which included breakfast, and she would pick us up. When I asked if that was about a time share, she said that absolutely not. It was going to be for us to be able to see the beautiful resort and maybe consider spending a vacation there in the future. She charged us $ 100 for two tickets which I paid with a credit card. Nary then asked us to not disclose this trip to anyone at our hotel. I had already started to become very suspicious so, as soon as we arrived at our resort, I spoke with the front desk employee about this experience. They confirmed that it was going to be a time share presentation. I sent a message to Nary that I was aware of the scam and that we would not be going. I asked for my money back. Needless to say, she blocked me. This experience put me off ever considering staying at this resort. Unless you are already knowledgeable about these types of tricks, do not stop to speak with anyone on your way out of the airport, yes, not even “hola” and look straight for your transfer outside.
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Nov 04, 2025
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Roberto Gallardo at Garza Blanca
During our stay at Garza Blanca, we had the pleasure of being served by Roberto Gallardo, and he truly made our experience exceptional. Roberto was incredibly friendly and attentive from start to finish. Despite the intense July heat, he worked tirelessly, always checking to see if we needed more food or drinks and doing it all with a genuine smile. His kindness and professionalism stood out, and it was clear he takes great pride in his work. Thank you, Roberto, for your hard work and for going above and beyond to make our visit so enjoyable. Garza Blanca is lucky to have such a dedicated team member!
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos per person per night ($1.89 USD depending on the exchange rate), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.