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Riu Palace Cabo San Lucas

Mexico - Los Cabos

Our Rating
4 Nights with Air from $929 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.4
Service
 
4.6
Beaches & Pools
 
4.4
Dining Options
 
4.0
Room Comfort
 
4.2
4.4 out of 5
"Top notch service from checking in to checking out! We were greeted with a drink while waiting to check in and were waited on all day long every day! The bed was huge. It was two queen sized beds put t..." – Riverside
435 out of 481 (90%) customers would recommend this product to a friend.
Our second favoite spot! The view from the Loung area! We loved the infinity swim up bar! atv ride! Jaymes 50th! So sad to leave... Inside the hotel lobby. Beautiful architecture! View from our room Horse rides on the beach Our view from our 3rd floor terrace! Amazing views None-activities pool Beach in front of hotel view from our balcony Paradise Beautiful view! view from our room Our first night at Riu Palace Our favorite spot! Small Marlin catch Just a fun collage The Palace at night!!! View from our room #4114 lovers beach! view:pool,beach Our morning latte!! From our balcony View from our room was beautiful! Front Entry to Resort Patio view of El Arco View from our Jr. Stuite Beautiful sunsets every evening View from our room View from our room:)) Palace breakfast area Room View Private swim out pool. Waves in front if hotel
All Customer Reviews
1-4 of 403 reviews. Sort by
August 10, 2017
PLEASE READ - DO NOT BOOK WITH RIU

I feel it's very important to read though my review if you plan to book with Riu. I will bullet point out all the cons and few pros: ** Our room was dirty. Dirty meaning sheets had stains, walls are in desperate need of painting, bed skirt looked like it was drug through dirt, couch in the room was worn out and dirty looking. When I brought this to the front desks attention, they told me no other rooms were available. After MUCH a-do, they switched me to another room in the same level I booked, that was also dirty. It was so difficult dealing with the front desk that we kept the second room, but it set the tone for a very bad vacation. The manager wasn't "available" at the time of this issue. I called the manager back twice at the front desk and he never returned my calls. I have attached two pictures of the stains on the sheet (top blanket) - on from each room. These stains were right in the middle of the bed in both places and they look disgusting in person. **The bed looks like something out of Motel 6. It's very uncomfortable to even look at in person. **The food is horrible. I am not a picky eater, either. The food was always over-cooked, and cold. Also, it was very difficult to get service at the sit down restaurants. I chose an all-inclusive to eat mainly at the resort and the food was so awful we ended up having to go off the resort for every meal after trying a couple of the places. **The pool closed at 8pm. WHAAATTTT?? I have never EVER heard of such a thing. It was 90* outside, middle of summer and all pools and jacuzzi's close at 8pm????? HORRIBLE. The resort was like a ghost town after 8pm so we went out (which is very expensive in Cabo) or to our rooms by 9pm. **The entertainment was ridiculous. They had the most horribly put together entertainment. It was so horrible it was laughable. One night was a band and my daughter and I laughed because the guitar player looked like he was sleeping and the singer was so off-key and didn't know words. Just embarrassingly ridiculous. The entertainment by the pool was obnoxious. The person using the mic was SO LOUD you couldn't enjoy music or relaxing. It was just awful. **Customer service was rude and HORRIBLE. They either act as if they don't understand English so they don't have to help you, or NOT A SINGLE PERSON spoke English there. I felt very uncomfortable where they couldn't even understand "I need an ice-pack" or "my room is dirty" **The rooms were not sealed in because tiny mosquitoes were flying in while we were sleeping, somehow. My daughter and I left with over a dozen bites each from sleeping at night. HORRIBLE **Pros: The beach is beautiful and very close, The pool was pretty and nice to use while it was open during the day

PLEASE READ - DO NOT BOOK WITH RIU PLEASE READ - DO NOT BOOK WITH RIU
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: San Jose, CA
Age: 35-44
Travel: 1-2 trips/year

August 7, 2017
amazing 40th getaway

amazing facilities, amazing views, unlimited cocktails, awesome food, great service, staff was gracious and so nice. Relaxtion and fun! beds werent that comfortable but a good sleep nonetheless. Awesome time! 40th to remember! Thank you


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Atlanat, Ga
Age: 35-44
Travel: 1-2 trips/year

August 6, 2017
Nice vacation

We have stayed in several Riu resorts and I would consider this one to be average. The staff was very friendly and the room was comfortable. Dining options were very limited and they did not take reservations. We were unable to get in at the steak house and the buffet was certainly nothing special. Due to currents, you could not go in the ocean at this Riu but I believe that is clearly stated on the resort website. There are two rather large pools which are nice but could not access the swim up bars which only had access from two very small, crowded pools.


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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: South Carolina
Age: 55-64
Travel: 1-2 trips/year

July 31, 2017
Disappointing

My husband and I had went with a group that travels together every summer. And the group has grown to about 25 people. This was my first time at a Riu and most likely my last. There was not much about my experience that would make us want to come back. As far as the hotel being clean....it was. The thing that disappointed us was most of all the food. We had paid for an all inclusive resort and we had to go into the town of Cabo to eat. We did tolerate the breakfast and lunch but at night unless you got out of the pool early to make it to the Resturant by 5-6 o'clock you didn't get in. Then you had to go to the buffet. And we did try to go early and try the resturant and when we got there we ended up not being able to eat our food. We all got up and went to the buffet. The food was just in no other words but terrible. The swim up bar was very small (there were 2)and our group would have filled the whole pool up. So we stayed in the larger pool but the drink service was really slow. And they only allowed 1 towel per person and every day you had to return it daily and get a clean one which there was only 1 place to do that and it was on the other side of the resort. As far as Cabo was great and the town of Cabo is safe. And we felt very safe there. But next time I will NOT be staying at the RIU. On our trips into town I seen many other nice places and I'll be trying those out next trip. This Riu was a total disappointment.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Inman, SC
Age: 45-54
Travel: 3-6 trips/year

Room Information

Riu Palace Cabo San Lucas features 642 guest rooms in a four-story, pale-yellow building with a Spanish castle design. Wood-paddle ceiling fans provide cooling in addition to suites' air conditioning. Decor features tile floors, dark-wood furniture, orange-tone fabrics, and white walls, ceilings, and crown molding. All rooms come with either a sofa or sofa bed.

Room Details

Junior Suite Garden View (SJSB)
Hotel/Studio Unit Details

Double Ocean View (DBMB)
Hotel/Studio Unit Details

Junior Suite Ocean View (SJLB)
Hotel/Studio Unit Details

Swim Out Junior Suite (SJSP) (Adults-Only)
Hotel/Studio Unit Details

Junior Suite Ocean Front (SJMB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

Blue sparkling pools with dynamo ocean views. Pic opp moments, for sure.

Within walking distance to Cabo's El Medano Beach - you can swim, jet ski or bar hop along the shores.

Swoon-worthy views from your balcony - ocean or resort, either way - it's stunning.

Freshly made guacamole for your morning, afternoon, or late night snack. It's delish.

Resort is geared for families and mature adults - not your rowdy spring break revelers.

The Entertainment Team keeps things lively and when you want to let loose, Pacha disco is open at night.

Staying in your room and dining with 24-hour room service. Because you're a rock star.

 

What We'd Change

The beach out front isn't swimmable - the undercurrent is strong, but you can the pool is gorgeous and has the best ocean view.

 

Why You Should Go

Perfect location in Cabo - a short trip from the airport to the resort and close to Cabo's nightlife.

Riu's commitment to top notch service will win you over the moment your flip flops hit the resort.

Whale watching is epic here. Best time to see these awe-inspiring creatures - mid-Dec thru mid-April.

Stay sporty - tennis, volleyball, ping pong are included, and for a fee, ride horses on the beach.

See the famous El Arco (meaning "Land's End") from the resort. (Go there and take a Selfie).

RiuLand keeps the kiddos entertained. And, you? Book time in the spa. You deserve it.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Parking
  • Safe Deposit Box
  • Medical Services ($)
  • Jet Skis ($)
  • Parasailing ($)
  • Horseback Riding ($)
  • 5 Restaurants
  • 6 Bars/Lounges
  • Shopping
  • Elevators
  • Conference Facilities ($)
  • Spa Services ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Sailing ($)
  • Honeymoon Packages ($)
  • Wireless Internet
  • Pool Towels (complimentary)
  • Beach - non-swimmable
  • Swim-Up Bar
  • Dive Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Horseback Riding
  • Marina
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Shopping

Map of Local Area

Here, at the tip of the Baja Peninsula, land ends and the Sea of Cortez wrestles with Pacific Ocean. Breathtaking beaches line the resort area of Los Cabos, making it the trendiest of the west coast destinations.

Riu Palace Cabo San Lucas

San Lucas Km. 4.5, El Medano

+52 624 146 7160

Hotel Description

Riu Palace Cabo San Lucas: All-Inclusive Dreams Do Come True

Your thirst for the good life is about to be real at this laid-back, luxury lovin' Riu- they've got it all. And, the resort reopened Dec 2016 with a fresh new look. You won't need to go further than your lounge chair to discover that service in these swanky new duds is top-of-the-sand-castle important here. With everything you've absolutely ever wanted on a beachy vacay, you'll be set for a seriously good time. And, Cabo is a favorite with its sparkling ocean water, great food, fun adventurers and lots of nightlife. Remember: life is short. Find your happy place at the beach.

It's Time to Get Your Riu On.



DINING

The cuisine selections are varied, with a great combo of those tried and true foods you never pass up, plus made-to-order steaks, Italian favorites, Asian cuisine, Mexican and plenty of jaw-dropping views to go with all these delectable treats. Taste buds, you have been forewarned.

El Medano
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Continental breakfast - daily, 10:30am-noon; Lunch - daily, noon-4pm; Dinner - daily, 6pm-10:30pm
Description: Breakfast and dinner buffets daily. Themed dinner buffets twice weekly.

San Jose
Type: Mexican
Hours: Lunch - daily, 12:30-3pm; Dinner - daily, 6pm-10:30pm
Description: A beachfront, freestanding, open-air restaurant constructed from traditional adobe with a beamed ceiling.
Dress code: Long pants; no T-shirts or sandals for men.

Misaki
Type: Japanese
Hours: Daily, 6pm-10:30pm
Description: Fine dining facing an enclosed, bamboo-lined, open-air courtyard surrounding a pond.
Dress code: Long pants; no T-shirts or sandals for men.

Mar de Cortes
Type: Steakhouse
Hours: Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10:30pm
Description: This open-air, A la carte restaurant includes buffet starters and desserts.
Dress code: Long pants; no T-shirts or sandals for men.

Krystal
Type: Fusion
Hours: Daily, 6pm-10:30pm
Description: Presenting an a la carte menu in fusion cuisine, blending local ingredients, regional flavors and international techniques.
Dress code: Long pants; no T-shirts or sandals for men.

Bombay
Type: Indian
Hours: Open daily.
Description: The first Indian restaurant offered at a Riu resort. Here you'll enjoy a la carte Indian specialties.

All hours are subject to change.



BARS/NIGHTLIFE

Cheers, fellow vacationers, the Riu bartenders are ready to mix up a fresh margarita, bring you an ice cold Mexican beer, or pour you a wine. Cocktails with an ocean view? You got it.

Lobby Bar
Open 24-hours a day.

Chill Out
Open daily.

Cappuccino Corner
Open 24-hours a day.

La Ventana
Lobby bar/lounge with terrace providing panoramic view of Sea of Cortez and Land's End rock formations. Open 24 hours.

Los Cabos
Open-air theater bar. Daily, 8pm-midnight.

La Plaza
Open-air theater bar. Open early evening to late night.

Baja Norte
Pool bar with swim-up side under cupola. Daily, 10am-7pm.

Naja Sur
Pool bar with swim-up side under cupola. Daily, 7am-10pm.

Pacha
Air-conditioned disco with bar open late night to after midnight. Complimentary entrance to nightclub and drinks (open six nights a week). Daily, 10pm-2am.

Night Life
The resort offers live music, shows or an evening program daily.



BEACHES AND POOLS

That delicious-looking pool, with the most mesmerizing view of the Sea of Cortez, is your beach-haven. In-pool loungers and drinks delivered - you might crave swimming around in it more than a Mojito. Good news for beach-loving folks, El Medano, with its swim-friendly shores, is a short walk away.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaking
  • Windsurfing
  • Dive shop
Available for an additional charge:
  • Water skiing
  • Water scooters

Land

  • Table tennis
  • Gym
  • Volleyball court
  • Beach volleyball


INTERNET

Riu Palace Cabo San Lucas offers complementary WiFi Service in room & common areas. An Internet game room/business center contains four computers with high-speed connections (surcharges), table games and coin-operated video games.

SPA SERVICES

Renova Spa, a health-and-beauty spa with five twin-bedded treatment rooms, includes women's and men's saunas and two, open-air spa tubs accommodating up to six guests. Beauty salon, massages and treatments are available (additional charge).

WEDDING/HONEYMOON

The Riu Palace Cabo San Lucas offers three services; Civil, Religious and Renewal of Vows. Three wedding packages are available; Classic, Royal and Caprice. Please contact the hotel directly for more information.

CHILD CARE

During the day, entertainment is offered for children ages 4-7 and ages 8-12 at RiuLand (daily). There are two swimming pools and a playground for children.

ADDITIONAL DETAILS

Location
The Riu Palace Cabo San Lucas is located 25 miles from San Jose Del Cabo (SJD) and 2.8 miles from Cabo San Lucas.

Check In/Check Out
Check in: 3pm. Check out: noon

Minimum Stay
A 3-night minimum stay is required at this resort

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy
At least one person 21 years old or older is required in every room at this property during March and April. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort.

Smoke-Free Policy
Under Mexican legislation, smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico no longer accept or exchange U.S. dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.



All hours, fees, amenities, information and services are subject to change without notice.
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