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Riu Palace Punta Cana

Dominican Republic - Punta Cana

Our Rating
4 Nights with Air from $779 All-Inclusive
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Here, on the second largest island of the West Indies you'll revel in Mother Nature's eye candy - a beach lined with end ... More

Customer Rating 277 Reviews
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.5
Dining Options
 
3.8
Room Comfort
 
3.8
4.2 out of 5
"Just came back from the most beautiful vacations ever!!!!!I went on the web site of Cheapcaribbean.com purchased the 6 night package (very simple procedure) printout paper work took passport and WE wen..." – marekpiotr
264 out of 316 (84%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.5
Dining Options
 
3.8
Room Comfort
 
3.8
4.2 out of 5
"Just came back from the most beautiful vacations ever!!!!!I went on the web site of Cheapcaribbean.com purchased the 6 night package (very simple procedure) printout paper work took passport and WE wen..." – marekpiotr
264 out of 316 (84%) customers would recommend this product to a friend.
Punta Cana: Macao Beach (watch out for the waves they are crazy here) (ool bar before it got busy Pool view Main pool Beautiful beach! The beach at the Riu Place Punta Cana The beach RIU PALACE PUNTA CANA On the beach! Superior Suite (0113) looking toward the beach Morning beach Fountain renovation Beautiful water! Afternoon beach Loved to take a walk after dinner on the grounds swim up pool bar Everywhere to take great pictures! Morning Beach Stroll Down the beach Inside the Palace pool with awesome moutain view Beachview The beach Riu Palace Punta Cana
All Customer Reviews
1-4 of 277 reviews. Sort by
April 13, 2017
Very Disappointing

This was our third time in Punta Cana and second time staying at a Riu Palace. We were sadly disappointed in the Riu Palace Punta Cana and wished that we had booked the hotel we had stayed in during our first two trips to Punta Cana . Although we loved that hotel, we thought it might be fun to try something different, and given our good experience with the Riu Palace Las Americas in Cancun, we thought that the Riu Palace Punta Cana would be a good choice. Sadly, this was not the case. This hotel/resort should not be offered by Cheap Caribbean. It is not up to Cheap Caribbean’s standards and is over-priced for the poor quality and poor service. The Riu Palace Punta Cana is very much in need of a major renovation. The grounds and lobby were pretty but the pool and rooms were out-dated, shabby, and practically falling apart in spots including missing and broken tiles in the pool, stained and worn sofa and rug in the sitting area of the room, and very chipped paint on the chairs and tables in the main outdoor space, to name a few. The service was poor, overall, although some of the staff members were very helpful, gracious and friendly. Service: Check-in should set the tone for your vacation, and our check-in set the tone that we were a bother to the staff and they didn’t really care. We waited a good five minutes as a man spoke on the phone and two other staff members ignored us. Finally, a woman asked if we were checking in (she seemed to be working the check-out side of the desk and thus could not help us). She said something to the man on the phone (we couldn’t understand what she said, as we don’t speak Spanish but it seemed as if she was telling him he had a guest to check in). He hung up the phone and proceeded to check us in, although the entire time he very distracted, and was looking all around and past us, as if looking for someone to show up (maybe his shift was over and he was looking for his replacement?). He gave us our key and when we asked if our daughter and her boyfriend who were checking in later could be near us, he said he wasn’t sure if he could make that arrangement but he would check and we should come back later. After we went to our room and got settled, we came back down to see if he had made the arrangement. He was gone. We asked another man at the desk, and he seemed annoyed at our request, but said to ask him again when our daughter checked in and he would try to get a room close-by. When she checked in, she was given a room on the same floor and close enough to us, so we were satisfied. A small thing—other people who checked in right after us were greeted by a staff member and were given welcome beverages. We were not, nor were our daughter and her boyfriend. We didn’t care about the beverages, but saying hello would have been a nice courtesy. Service throughout the rest of the trip was inconsistent but mostly poor. Some of the waiters at the pool, beach and restaurants were helpful, friendly and accommodating, but there were plenty who were unfriendly and appeared unhappy, as if you were a bother to them or they were doing you a favor or they didn’t want to be working there. We are very appreciative of people in the service industry and we always tip even when it’s all inclusive, but that didn’t seem to make a difference at this resort. Small but nice service practices and amenities that we have experienced at other hotels/resorts were not in practice here, such as being shown around the resort and the room, asking if you need anything, checking in on you, having bathrobes in the room, etc. Room: Our bathroom was very clean, and the housekeepers worked very hard every day to change sheets and towels, tidy up, and turn down the bed in the evening. There was no mold in the shower as some people have complained of, but there was some mold on the box spring and the curtains. A little mold is to be expected in a humid climate so this didn’t bother me too much. There were a ton of ants in the bathroom, which can also occur with humidity, but the response to my request to please spray for them seemed to be ignored, as the ants were there every day. The room itself was very shabby in regard to worn, dirty-appearing rug and sofa (which I covered with towels rather than sit on directly), worn box spring, threadbare sheets, and a bedspread that looked like it was previously a curtain and not made for a bed. It was a very thin, shiny, gold-colored material, and not the same bedspread as was on our daughter’s bed or on the beds that we could see when doors were open in other rooms. There was a worn, old and not very clean looking blanket in the closet that we did not use even though the thin sheets were not warm enough with the cold, damp air. The air-conditioning was adequate to cool the room, but not take out the humidity. Thus, the room was always cold and damp. We opened the door to the balcony to get fresh air but that brought in more humidity, causing our clothes to get damp and smelly. Our room also smelled strongly of cigarette smoke, but we decided not to complain because we were concerned about getting a room near us for our daughter and we had asked about the ants. We didn’t want to make too many requests or complaints in the first five minutes! I do have to say, though, that the bed was very comfortable. I like a very firm bed so I was happy. I’ve read other complaints though from some people that the beds are too firm. That’s a matter of personal preference, though. Grounds and Pool: The grounds were pretty and were kept nicely cleaned and manicured. The beach was nice. The pool had broken and missing tiles and quite honestly was too small for the number of people crammed into it, especially near the swim up bar. I wouldn’t go in, as it just seemed gross. The water was murky from all of the sunscreen and with the bathroom being far away from the pool, I’m not so sure that people weren’t just peeing in the pool with all of the alcohol that was consumed! The waiters were great at coming around for drink orders at the beach as well as the pool.On a downside, there was cigarette smoke everywhere... at the pool, beach, restaurants, etc. Terrible! Food: The food was pretty good in the main buffets (but not as good as the food at the Riu Palace in Cancun) and pretty terrible in the “Fusion restaurant” and the “Brazilian restaurant” (overcooked as well as appearing and tasting like it had been pre-cooked and sitting around for awhile). We had a steak in the grill restaurant (actually, the buffet area near the beach, which became a sit down “grill restaurant” at night) which was surprisingly very tasty and cooked medium rare as we had requested. We also had a grilled Caribbean lobster that night, which was mushy and mealy in texture. We recently had Caribbean lobster in the Bahamas that had a firmer texture, so this may have been the result of it either being frozen and/or overcooked. With lots of butter, it had good flavor, though! The fresh fruit was always good on the buffet, as were the breads, charcuterie, cheeses, and Dominican Specialties. My main concern about the buffets , however, was that the food did not seem to be consistently replenished and the serving areas were not always kept clean. If you tended to eat on the later side (after 9 for breakfast, 1 for lunch, 8 for dinner) the buffets were picked over and very messy. Cheap Caribbean: After the first night, I called Cheap Caribbean and asked about the possibility of moving to another hotel given my unhappiness with the general state of shabbiness, the inconsistent service, poor hospitality, and overall vibe that they just didn’t care at the RIU Palace Punta Cana. After being on hold for over 25 minutes on three occasions (I hung up the first two times, getting tired of waiting), I finally got through and was told that Cheap Caribbean would have to check with Riu to see if they would waive the early departure fee and that someone would get back to me the next day. We wanted to move right away. I was told that wouldn’t happen, but we should be able to move for the last two nights of the four nights we had booked. I did not get a call back from Cheap Caribbean until the afternoon of our next to last day. At this point, we did not want to move just for one night, and waste the afternoon packing and moving. However, moving was no longer an option even if we wanted to move for one night since Cheap Caribbean had not heard back from Riu about the waiver of the early departure fee. (I did not request a waiver of this fee, and was not givne the option to simply pay it.) I was very disappointed in the difficulty reaching Cheap Caribbean (they said they were backed up due to problems with Delta) and in Cheap Caribbean’s delay in calling me back. Even if they couldn’t make the move happen, they could have called when they said they would to keep me informed of the process. I was told by the Cheap Caribbean agent that the RIU is notoriously difficult in these situations. If that’s the case, why have their hotel as an option on your website? I was offered a $100 voucher for future travel but only after I asked if one was available. I have been very happy with Cheap Caribbean in the past, but was very disappointed this time in the quality of the hotel and the slow and inadequate response to my concerns.


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Overall Rating: 1
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
1.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Philadelphia, PA
Age: 55-64
Travel: 3-6 trips/year

April 7, 2017
Fun Vacation but not as good as in the past

RIU Punta Cana is a fun resort partly due to their wonderful animation team and their pool and beach proximity layout. The pool area layout is great for socializing and activity. The individual restaurants were very disappointing and lacked the quality and service they once had. The buffet was good and offered variety and the beach is great. I've been to the RIU Palace many times and overall their quality has deteriorated. It was still a fun resort but needs upgrades. I'm anxious to see what the new renovations beginning August 2017 bring to the resort and hopefully their food service will improve as well.


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Rochester, NY
Age: Over 65
Travel: 1-2 trips/year

April 6, 2017
Domican is great but Riu Palace was terrible

I would def go back to the Domincan but will never stay at the riu again. We were without hot water for one full day, electricity went out multiple times, the food during the day was terrible, service was average, and I did not feel like I got my moneys worth. I highly recommend to Domincan but do not stay at the riu.


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Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Jacksonville, FL
Age: 25-34
Travel: 3-6 trips/year

March 30, 2017
RIU Palace overprised

For one adult and 2 kids age 10 and 12, I paid 4500.00 FOR ALL INCLUSIVE package. ROOM-walls were dirty from old liquid on it, and dusty. Beds were so small that 2 queen beds looked like 1 queen. I had back pain every morning. Showers were old and water was barely running. Safe had an old type of key system and was challenging to deal with. Our first day of arrival only beach restaurant was open with cold and old food. We all got diarrhea for 3 days. Fourth day my 10 yr old started throwing up and fever of 104 which is still present after our return home. He didn't eat at all, maybe some fries and watermelon for those 4 days. I was tired from buffet restaurant that had all 7 days same food for lunch and dinner. Those few drinks I had didn't have alcohol, and when I asked batman by the pool about it he got attitude. I told him I have only 2-3 drinks a day and they should taste like drinks. It also rained so I had to pay for pool table inside, which was included in price at other resort we have visited in past. Smoking was allowed everywhere and I am European but I don't smoke and I was tired from smell of cigarettes. I really feel cheated big time on this vacation. This resort deserves only 2 stars and I feel like somebody slapped me and stole my money. I am very disappointed into information from your company about this resort and this should not be allowed.


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Overall Rating: 2
Value
 
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5.0
Beaches & Pools
 
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Dining Options
 
2.0
Room Comfort
 
1.0
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From: chicago
Age: 45-54
Travel: 1-2 trips/year

Room Information

612 guestrooms and suites are located in 4-story building. Each room is equipped with air conditioning, ceiling fan, hair dryer, mini bar with liquor dispenser, satellite TV, in-room safe, and balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

It's less than 150 feet from the beach, where you can dig into toe-loving, feather-soft, white sand.

Everything's included - you'll want for nothing, except maybe another cocktail.

The architecture is stunning - you feel like you're in a ginormous Spanish palace.

The trip to Soana Island - it's a slice of unmatched, beachy heaven, a must-do excursion.

You get FREE access to the disco and casino - bring your party hat.

Free gym, steam bath, sauna, and Jacuzzi - get your calorie-burning and purification on.

 

What We'd Change

Unless you love the casino or nightclub, evenings are a bit sedate. But just think about the fun you can have with a moonlit stroll on the beach!

 

Why You Should Go

It's just 19 miles from the airport. Blink, and you'll be there.

There's a supervised kids' clubs so you can steal away for some much-needed "you" time.

You can visit the sister resorts - they're chock-a-block full of rockin' activities to check out.

You get a FREE scuba lesson in the pool and four tennis courts. Time to get sporty.

Jet ski rentals, water-skiing, sailing, kayaking and oceans more to dive into.

There are medical facilities, should you fall down and go boom.

Water park with slides, tobogans, kids pool, sun terrace and snack bar.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Snorkeling
  • Internet Access ($)
  • Tennis Court(s)
  • Windsurfing
  • Sailing
  • 24 Hour Front Desk
  • Wedding Services
  • Sauna
  • Nightclub/Disco
  • Billiards
  • 4 Bars/Lounges
  • Nightclub
  • Massage ($)
  • Elevators
  • Fax Machine ($)
  • Conference Facilities ($)
  • Spa Services ($)
  • Handicap Room Available
  • Honeymoon Packages ($)
  • Free Parking
  • Introductory Scuba Lesson
  • Wireless Internet in lobby


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Jet Ski Rentals
  • Kayaking
  • Medical Facilities
  • Motor Boat Rentals
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

Riu Palace Punta Cana

Playa Arena Gorda

+809 687 42 42

Hotel Description

Riu Palace Punta Cana: All-Inclusive Vacation in Beach Heaven

Here, on the second largest island of the West Indies you'll revel in Mother Nature's eye candy - a beach lined with endless palm groves and coconut palms that descend to the water's edge. The sugar-white sand coupled with aquamarine waves lapping up on the shore make a great backdrop for enjoying every amenity you've ever wanted on a vacay: food, drinks, water sports, and oodles more. Riu all-inclusive resorts are just this way. Corral the fam. Start packing.

It's Time to Get Your Riu on.



DINING

It's a party in your mouth with all the types of grub you've got here: Brazilian, Italian, Japanese, plus a steak house and a delicious buffet where you can get a full American breakfast. Beach appetit.

Don Manuel
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, noon-3pm; Dinner - daily, 7pm-10pm
Description: Full American breakfast buffet, cooking stations, fruit, juices and cava or a continental breakfast/snack; theme buffets three times a week. Non-smoking restaurant with terrace.
Dress code: Casual.

La Bodega
Type: Brazilian
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte restaurant (main course with table service, buffet starters and dessert). Non-smoking restaurant.
Dress code: Elegant casual.

Luigi
Type: Italian
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte restaurant (buffet starters). Non-smoking restaurant.
Dress code: Elegant casual.

Krystal
Type: Fusion
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte restaurant specializing in fusion cuisine blending local ingredients, regional flavors, and international techniques. Non-smoking restaurant.
Dress code: Elegant casual.

Yokohama
Type: Japanese
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte, non-smoking restaurant.
Dress code: Elegant casual.

La Altagracia
Type: Steakhouse
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte, pool side restaurant.
Dress code: Elegant casual.

All hours are subject to change.



BARS/NIGHTLIFE

Refreshing concoctions abound at all the fun spots where you can quench your thirst: everything from a poolside bar with a swim-up bar to a sports bar to a disco and casino. We raise our coconut drink to you!

Perico Chicote
Lobby bar. Daily, 10am-midnight.

Los Rosario
Lounge bar with terrace. Daily, 5pm-midnight.

Saona
Poolside bar with swim-up bar. Daily, 10am-6pm.

La Plaza bar
Sports bar. Open 24 hours.

Pacha Nightclub
Disco and dancing at Caribbean street. Daily, 11pm-3am.

Riu Palace Macao Casino
Casino. Daily, 7pm-2pm.



BEACHES AND POOLS

Framed by dazzling white sand, Arena Gorda beach has coconut palms that grow right to the edge of the brilliant teal sea. The waters are calm so it makes an ideal place for your little ones to play in safely. For more splash time, there's a shimmering pool with a swim-up bar, an adjoining whirlpool bath plus a children's pool. Come on in, the water's more than fine.

NOW OPEN! Splash Water World Punta Cana
All guests at Riu Naiboa, Riu Bambu, Riu Palace Punta Cana & Riu Palace Bavaro get to splish-splash at the new water park that includes waters slides, tobogans, kids pool, sun terrace with sun loungers and a snackbar. The water park is included with your stay.



SPORTS/ACTIVITIES


Water
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • One introductory scuba-diving lesson in the pool

Land

  • Table tennis
  • Gym
  • Sauna and Jacuzzi
  • Tennis courts

Available for an additional charge:

  • Billiards

Golf
Riu Palace Punta Cana features a 18-hole golf course. Please contact the resort directly for more information.



INTERNET

Riu Palace offers complimentary Wi-Fi access in common areas and in guest rooms.

SPA SERVICES

Located at the Caribbean Street, the Eternal Spa offers a complimentary gym, sauna and Jacuzzi, as well as assorted treatments, a beauty salon, hairdresser and massages for an additional charge. Daily, 10am-6pm.

WEDDING/HONEYMOON

The Riu Palace Punta Cana celebrates three different types of ceremonies: Civil, Religious (Catholics) and Renewal of Vows.
  • Religious Ceremony (Catholic): performed by a Catholic Priest; offers a marriage certificate. The ceremony lasts 45-50 minutes.
  • Civil Ceremony: performed by an official Judge; offers a legal certificate. This wedding takes 20-25 minutes.
  • Renewal of Vows/Symbolic Ceremony: ceremonies without any legal bearing, performed by a Non-Denominational Minister. Takes 20-25 minutes.

Locations:

  • Garden Gazebo: maximum of 50 people.
  • Beach Gazebo: maximum of 60 people.
  • Beach: maximum of 50 people.

If the wedding is scheduled for the beach and it rains, the couple will be moved to the terrace or lobby, which are covered.



CHILD CARE

Complimentary supervised activities, including a Mini-club, children's playground, a swimming pool for kids and a daily daytime entertainment program for children ages 4-12.

ADDITIONAL INFORMATION

Location
Riu Palace Punta Cana is located 19 miles from Punta Cana International Airport (PUJ).

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 3-night minimum night stay is required

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy
At least one person 21 years old or older is required in every room at this property during March and April. The hotel may require guests to show proof of age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.



All hours, fees, amenities, information and services are subject to change without notice.
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