Occidental Grand Punta Cana

Dominican Republic - Punta Cana

Our Rating
5 Nights with Air from $879 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating 111 Reviews
Beaches & Pools
Dining Options
Room Comfort
3.3 out of 5
"Beautiful resort, great service. Room not the best." – Whatnameisokay
79 out of 138 (57%) customers would recommend this product to a friend. Read All Reviews
water pouring from our ceiling First view of pool exiting lobby bar fridge was a joke Excellent Caprese bathtub The Royal Club Beach Night entertainment View overlooking the main pool Room Reef Explorer Excursion Bath was gross
All Customer Reviews
1-4 of 111 reviews. Sort by
September 1, 2012
Worst all inclusive I have ever stayed

Please read*** We are a mid 30's couple who stayed at occidental in august. We have been to many all inclusive resorts and by far this is the worst one we have ever stayed at. I wont put down the food or drinks here but the service and rooms were horrific. We were ready to come back after the 2nd day. Major issues are the room and lack of customer service to fix the issues. We are pretty laid back people but this resort really got to us. The good: Food and the pools are nice. The bad -everything else.We arrive and they gave us a room which looked like it was never cleaned and had the worst smell. We know from trvaleing before that there is a moist smell in room but this was pure mold. We asked for a room change which they ok'd so they drove me around to 4 different rooms. Each one geetting worse than the other. One floor was covered in water . So finally the guy at the desk said I can upgrade to an oceanview for half price. So we okd it,but it was the worst mistake ever. It was worst than our original room. Mold everywhere in plain sight, the fridge did not work, the a/c shut off and took a day to fix, our bathroom roof fell down on the 4th day and poor water from the upstair everywhere in our room, we called and said it was an emergency , they came 3 hrs later and plugged it up and the next day it did the same thing , the poor maid had to keep coming in and mopping for us and then she just gave us a hefty supply of bath towels to clean it up. We callled and called no one ever came. The bathroom had mold and the bathub had rust all over it. see pics below. I am warning you not to go there even thought the price seems nice.I have never had an experience like this. We felt like we got our vacation stolen from us an we waited all year for this.

bathtub water pouring from our ceiling
81 of 84 found this helpful
Was this helpful? Yes No
Overall Rating: 1
Beaches & Pools
Dining Options
Room Comfort
User Image

From: Pennsylvania
Age: 25-34
Travel: 1-2 trips/year

September 2, 2011
worst service

Only after hours of pleading and becoming ill from the broken a/c in our 1st room we were moved to 25-215. Unfortunately, that moved cost me $650.00, I left my Iphone in the 1st room (broken a/c) trying to get out of there so quickly. I never use my phone on international trips due to expense, but, did check a text message from my mother, while, attempting to go to bed in the overheated room= I know the phone was in the bed-last place we were before room change. I returned to the housekeeper who was there cleaning a nearby room with her supervisor to advise them of my dilemma, since, whomever cleaned the room had the phone. They both said no, in a tone as if I was bothering them, I was polite they were almost rude. The 8am concierge at the 24 bldg further advised me that I would “not be lucky enough to get a phone back”. I take trips every 3 months and I have never been unlucky enough to have possessions lost or stolen. I then sought help from concierge, front desk, guest services, security and again no help. It’s sad my phone was not returned by housekeeping, it’s even sadder no apology, no incident report, nor a follow up call back out of 7 employees. After finally giving up after 2days of no customer service and not wanting to further ruin my husband’s birthday. We went out on the resort for drinks- all watered down. I have done all inclusive at Princess Resorts in Riviera Maya- the service, drinks and amenities are 100x better. Needless to say I will not return and will tell all I know about my experience as they ask in excitement “how was the Dominican?” False advertised all inclusive - horseback riding, we asked and guest services advised there was none. ATM broken, WIFI charge, in room safe charge, in room fridge warm, white towels almost brown, a dingy robe you would not want to put on, store on the resort charge $16.00 US dollars for a can of off insect repellent, spa services uses 1.00 store products for $65.00 facial. Romance package we upgraded to- was a job in itself. Advertised in room massage was not in room, romantic dinner we did not get because it’s only offered on Sat and Tues. Only plus was the beach (that’s nature) and pools. All else need intense overhaul at best starting with customer service! With disappointment

44 of 47 found this helpful
Was this helpful? Yes No
Overall Rating: 1
Beaches & Pools
Dining Options
Room Comfort
User Image
Top 500 Contributor
From: houston, tx
Age: 35-44
Travel: 3-6 trips/year

June 29, 2012
Worst Room You could ask for

The vacation was a good deal, but once seeing my room i would not go back. My pillow case had someone elses blood on it. The ceiling was fallling apart. Our tv did not function properly and the room stank. The food on the buffet was not so aapetizing, but the other resturnants were very good. The steak house was exceptional. The pools were ok, after the natives cleared out. The water on this side of the island is not clear, so dont think it is. Service was average. Dont get roped into the "non time share discussion". Told would take 60 mins and took 3 hours. We walked away becasue it was very shiesterish. If you want nice room ask for the Royal lcub rooms they are gorgoues.

18 of 19 found this helpful
Was this helpful? Yes No
Overall Rating: 2
Beaches & Pools
Dining Options
Room Comfort
User Image

From: PA
Age: 19-24
Travel: 1-2 trips/year

April 25, 2012
Attention to detail

Initially we believed that this resort was wonderful, however after comparing it to other resorts we found it to be only average at best. Based on its price point, we do believe we received our "moneys worth". There are superior resorts in the Dominican Republic and the old saying, you get what you pay for is quite appropriate in this case. We were NOT dissatisfied, we just questioned ourselves, should we have spent more money for a nicer resort from the start ? The people we must say were FANTASTIC in all three resorts we visited on a 11 day stay in this Island nation.

22 of 24 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Beaches & Pools
Dining Options
Room Comfort
User Image

From: Tampa , Florida
Age: 45-54
Travel: 3-6 trips/year

Room Information

Occidental Grand Punta Cana boasts 852 spacious rooms and suites. The luxurious accommodations each have a terrace or balcony from which to enjoy fantastic views of the tropical gardens and the beautiful beaches of Bavaro.

Room Details

Deluxe Room (DLX)
Hotel/Studio Unit Details

Junior Suite (JRSTE)
Hotel/Studio Unit Details

Grand Concierge Deluxe (GCDLX)
Hotel/Studio Unit Details

Grand Romance Deluxe (GRDLX)
Hotel/Studio Unit Details

Royal Club Luxury (RCLUX)
Hotel/Studio Unit Details

What's to Love

The three lagoon-style pools are huge and are some of the best in the Dominican Republic! You'll love every nook and corner of them.


What We'd Change

With so many families having fun, there's definitely not a lot of peace and quiet. But who wants a snoozefest while partying in the Caribbean?


Why You Should Go

Families flock to the beachfront Occidental resort in Punta Cana. Nine tasty restaurants, seven hopping bars and freshly updated rooms guarantee non-stop luxe life!

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Banquet Facilities
  • Beach
  • Beach Bar
  • Volleyball
  • Cable/Satellite TV
  • Casino ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Water Polo
  • Ping Pong
  • Scuba Lessons
  • 9 Restaurants
  • 7 Bars/Lounges
  • Darts
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • Elevators
  • Conference Facilities ($)
  • Beach Towels
  • Wedding Services ($)
  • Safe Deposit Box ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet Access ($)
  • Roll-Away Bed (on request) ($)
  • Tennis Court(s) ($)

Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Casino(s)
  • Dive Shop(s)
  • Golf Course(s)
  • Grocery Store(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Tennis Courts
  • Water-Skiing
  • Watersports Rentals
  • Windsurfing

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

Occidental Grand Punta Cana

125 Calle Friusa Arena Verde, 1809 Bavaro

+809 221 8787

Hotel Description

Occidental Grand Punta Cana: Get A Lot of All-Inclusive

While there are tons of things to do to have fun, the bright lights of the big city don't compare to the glory of a sun-bleached beach. For a taste of natural beauty, families head to Spanish-style Occidental Grand Punta Cana, where the all-inclusive package promises beachfront fun in the Caribbean sun. The enormous Three-and-a-Half Sun resort appeals to couples and honeymooners with its lush gardens and palm-dotted stretch of Punta Cana beach, but the real focus is on families. With three lagoon-style pools and a jaw-dropping nine restaurants and seven bars, there's never a dull moment or an empty belly!

Sweet sands and teasing teal surf tempt guests into the waves at the resort's 700 glorious yards of Punta Cana beachfront. Kick back under a palapa to watch the coconut palms sway while the kids stage swimming races. Kids even get their own lagoon-style pool, one of three perfect for working on a golden tan. Swim up an appetite? Nine dining options take care of that! From a thick rib-eye steak at Las Reses and tender duck at D'Oriental to hearty spaghetti at Via Veneto and authentic tri-tip at La Hacienda, families love the delicious variety. Late night munchies meet their match at La Fontana, a pizzeria that stays open well into the night--a tasty treat after taking in nightly entertainment at the open-air amphitheater. Seven bars keep the action going, and adults looking to shake and shimmy head to Mangu Nightclub for a wild night.

Families party all night and play all day at Occidental Grand Punta Cana. All-inclusive watersports keep the little ones happy: kayak races, windsurfing through the electric blue or sailing out for a breath of ocean air. Want to try snorkeling around Punta Cana's 19-mile coral reef? Drop the kids off for supervised arts and crafts at the on-site kids' club and dive right in!

Seventeen three-story buildings hold 865 luxurious rooms that weary relax-ationers flock to after a day of fun in the sun. Two double beds and a relaxing terrace or balcony in the Junior Suite appeal to families, and the stocked mini fridge is a lifesaver!

This hotel is All-Inclusive.
Features include:

  • Unlimited meals, snacks and beverages
  • Full open bar
  • Mini bar restocked daily with your choice of sodas/beverages
  • Kids' club with supervised activities for ages 4-12
  • Daily activities program by the pool and beach areas
  • Nightly entertainment
  • Merengue dance classes
  • Live music by the on-site orchestra--Occidental Fun Club Band--three days per week
  • Taxes and gratuities


This hotel includes unlimited food and drinks but may not include some restaurants. Please check with the front desk for details.

Le Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 1pm-3pm; Dinner - daily, 7pm-10pm
Description: Buffet restaurant serving a variety of international specialties.

Las Reses
Type: Steakhouse
Hours: Daily, 7pm-10:30pm
Description: a la carte restaurant serving steakhouse specials. Reservations are required.
Dress code: Men are requested to wear long pants and shirts with sleeves.

La Hacienda
Type: Mexican
Hours: Daily, 7pm-10:30pm
Description: Serving authentic Mexican dishes served in a colorful, traditional South-of-the-border setting. Reservations are required.
Dress code: Men are requested to wear long pants and shirts with sleeves.

Via Veneto
Type: Italian
Hours: Daily, 7pm-10:30pm
Description: A formal, fine dining venue which specializes in exquisite Italian cookery. Reservations are required.
Dress code: Men are requested to wear long pants and shirts with sleeves.

Type: Asian
Hours: Daily, 7pm-10:30pm
Description: Asian menu featuring vegetarian selections, seafood, pork and duck, served in a refined, quiet atmosphere. Reservations are required.
Dress code: Men are requested to wear long pants and shirts with sleeves.

Type: Light fare
Hours: Daily, 6:30pm-10:30pm
Description: Casual restaurant serving traditional Mexican taqueria favorites.

La Fontana
Type: Pizzeria
Hours: Daily, 6:30pm-10:30pm
Description: Guests rave over the selections at this casual pizzeria located on the second-story terrace.

Home Run
Type: Grill
Hours: Daily, 11am-6:30pm
Description: Serving ballpark favorites, like burgers, hot dogs, cool drinks and cocktails, at a convenient poolside location.

Royal Club Restaurant
Type: Fine dining
Hours: Hours vary
Description: a la carte restaurant exclusively available to Royal Club members.

All hours are subject to change.


Beach Club
Swim-up bar serving poolside lunch and snacks. Daily, noon-4pm. Drinks. Daily, 11pm-1am.

Home Run
Fast food. Lunch, Daily 11am-6:30pm. Drinks. Daily, 11pm-1am.

The Lobby Bar
Cocktails. Daily, 10am-midnight.

La Bodeguita Bar
Cocktails. Daily, 7pm-11pm.

Hundido Bar
Cocktails. Daily, 11am-5pm.

Mangu Nightclub
Free entrance. Drinks at an additional charge. Daily, 11pm-5am.

The Royal Club Bar
Available for Royal Club members only.

Night Life
After a glorious sunset, the resort showcases live, nightly entertainment in the open-air amphitheater. Several times a week, the Occidental Fun Club Band, the resort's exclusive orchestra, performs live music for audiences of all ages. The hotel also offers merengue dance classes.


More than 700 yards of spectacular beachfront on the most celebrated beach in the country and hundreds of picturesque coconut palms dotting the shoreline and swaying over thatched-roof palapas are why the resort's beach is one of the best. Lounges and towel service are available.


The resort features three dazzling, lagoon-style swimming pools. One is designated as kids-only as part of the kids' club. Chaise lounges and towel service by the pool is available.



  • Hobie Wave
  • Diving clinics
  • Volleyball in the pool
  • Kayaking
  • Sailing
  • Windsurfing
  • Water polo
  • Snorkeling
  • Aqua aerobics


  • Fitness center
  • Tennis
  • Horseback riding
  • Beach volleyball
  • Table tennis
  • Aerobics
  • Archery and shooting

The golf course at Barcelo Bavaro is a 15-minute drive from Occidental Punta Cana.


Punta Cana offers an internet cafe as well as Wi-Fi or internet access in most rooms.


The spa offers many services including massages for an additional charge.


Wedding Services
Celebrate the love of a lifetime at Occidental Grand Punta Cana. With a breathtaking location in Bavaro, lavish all-inclusive amenities and highly-personalized service, this is the perfect place for a picturesque wedding. Occidental Grand Punta Cana offers distinct locations, including a magnificent palm-lined beach and tranquil garden. The hotel's wedding planner dazzles couples by designing weddings that know no boundaries with customizations like horse-drawn carriages, salsa bands and photography. Contact the hotel directly.

Honeymoon Bonus
Your honeymoon is a celebration of your new life together... Why not accent the occasion with Occidental Grand Punta Cana's honeymoon packages? Delightful amenity packages are available; please contact the hotel for details.


The resort offers one kids' pool and a kids' club with supervised activities for children ages 4-12.


Located 20 min from the airport on the eastern coast of the Dominican Republic, in the center of the famous Playa Bavaro area.

Check In/Check Out
Check-in: 3pm. Check-out: 11am.

Minimum Stay
A 4-night minimum stay is required for travel Feb 13-16 and Mar 30-Apr 5, 2015.
A 3-night minimum stay is required for travel Apr 9-Nov 30, 2015 and Dec 24-31, 2015.

Non-refundable Reservations
Please be advised that all reservations made for travel Dec 23-Jan 3 each year are 100% non-refundable.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break/Youth Policy
Individual student bookings are accepted. The minimum age requirement for check-in is 18 years of age. No more than the maximum occupancy per room is allowed. A refundable deposit of $200 per person (cash or credit card) is required upon check-in at the resort. Group student bookings must be requested through the Groups Department. These groups require a chaperone in addition to the refundable deposit.

Recent renovations at the resort include in-room improvements in the following areas:

  • 32-inch flat-panel LCD TV with satellite channels
  • Energy-efficient and eco-friendly air conditioning system
  • Ceiling fans
  • Bed coverings, pillows, mattresses and frames
  • In-room, refrigerated mini bar
  • Curtains
  • Fresh paint
  • Additional light fixtures in the bathroom
  • Updated bathroom faucets and accessories
  • Cedar-lined closets
  • In-room irons/ironing boards
  • In-room coffeemaker and accessories
  • Sliding door hardware with new locks

All hours, fees, amenities, information and services are subject to change without notice.

Choose Your Options

Number of Rooms:
Room 1 Details:
  • Deluxe Room
  • Travel: May 1 - June 30
  • Book by: June 19
- or -
Choose a Vacation Package
and Save More!
6 days, 5 nights
Travel Dates 5/1 - 6/30
Starting at $879 was $1219

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only one day left to book!
6 days, 5 nights
Travel Dates 7/1 - 10/31
Starting at $899 was $1219

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Dominican Republic - Punta Cana Resorts