Beautiful resort, friendly staff, great food. The only issue that I had was the noise. Seemed like there was blaring music every place you turned around and no real quiet spot, not even the beach. I had to wear ear plugs to bed at night. Just couldn't eascape loud music. If you like a party atmosphere all day and all night, then this place is perfect.
3 of 3 found this helpful
From: Nova Scotia
Travel: 1-2 trips/year
I cant say enough about how great the staff was here, the rooms were clean, and when we encountered a problem they fixed it right away. The food and variety was really nice and there really was a place to grab a drink at all times day and night, if you want to be pampered then this is where you need to be. The only negative thing I can say is check your package after you booked it, we were flown into the airport that was over 1 hour 40 minutes away when we were to fly into the one only 15 minutes away
5 of 5 found this helpful
Travel: 3-6 trips/year
Awesome food awesome service awesome place overall great for the money
2 of 2 found this helpful
Travel: 1-2 trips/year
My husband and I tend to be easy going travelers. We don't expect perfection and know that things go wrong. At Sunscape first it was a few little things, but the little things kept piling up until it was a bit frustrating at the end of our trip. --our refrigerator wasn't cold while our kids fridge had a huge block of ice that had frozen over the controls so you couldn't turn it down. Everything froze. --a few room essentials were missing --the bedroom clock didn't work --They only provided 2 towels (very poor quality) and 2 hand towels- no wash cloths. --the bathroom door was made of slats instead of being solid so you had no privacy. --the shower was an open design so water just poured out onto the bathroom floor and ran under the door into the bedroom area. I had to mop up pools of water after every shower. --the shower was about 6ft. long and the only place to put your stuff was on the opposite wall of the shower. (see picture) It got cold and was a little frustrating. --There was a gap so large in our front door that I wasn't sure it would even close and lock properly. It made me very nervous. --AND the straw that broke the camels back...the balcony door to my kids room had obviously been broken into or tried to be broken into. The metal latch was bent and mangled. The door didn't even shut all the way. We didn't notice because the curtain was covering it. 3 days into our visit we discovered the problem. A very nice young man came and made a temporary fix so it was locked through the night and came back in the morning to replace the whole lock. There were good things about the hotel. --The grounds were nice and the rooms away from the pool area were quiet and peaceful. --They had some fun entertainment-nightly shows, teen game room, dance parties at the pool and my family LOVED the pool foam party. --The food was decent, nothing amazing, but something for everyone and plenty of it. --the spa facilities were really beautiful-try the dr. fish --The staff were very pleasant, however sometimes communication was tough with the language barrier. --The weather was a little rough when we were there so we didn't get to use any of the beach activities, but they looked like they were in good condition. Some of my complaints could have just been bad luck on our part, but some are property issues. I would just rather you know before you go so you aren't disappointed. All in all we enjoyed our trip.
10 of 10 found this helpful