You are only allowed to review actual resort not anything related to your vacation/stay at the resort hint hint- It was our honeymoon and they did some very nice things because while booking we added under special notes it was to be our honeymoon- The resort not any company that is related to this purchased vacation put rose petals on our bed one day and a couple of other really nice thoughtful things- Our vacation at this resort was a whole 7 nights- My husband thought food was pretty good - I was hoping for more/different/better, but did have some pretty good food a couple of times- you also should make reservations for the one restaurant, room service is available but really nothing other then a couple of options I didn't care for, do feel it's unfair that we pack items for the dress code and it wasn't necessary they let people slide sometimes (although the outside causal restaurant that is open from like 7a.m. to like 10 or 11p.m. that just has slight netting to try (try being key) to keep the birds from landing on your food choices, wouldn't allow my husband to walk through to the connecting area where you can get drinks because he didn't have his shirt on- Its all outside and connected there shouldn't have been an issue where you must carry a shirt to walk through the outside structure- They had some neat shows that we would have loved to been around for but never were informed or knew how to be informed- It's disappointing that we would return to the resort only to have the band be packing up- Employee's are very nice and helpful- during our whole week there was only one lady out of over a 100 employee's who just didn't seem to care and took drink orders twice from us only never to return with order- but everyone else really cares and works hard- You won't be upset if you stay, but realize that your spread on your bed will have holes on the other side- you need conditioner that isn't available but necessary if you have hair- had lots of fun and wish we knew then what we know now, but that is the case with all things I suppose-

Really enjoyed our stay. Liked that it is privately owned and you don't have the hassle of timeshares. Love being on the bottom floor so we could walk right out our balcony. The only negitive thing was the AC didn't work well at all. They need some work done on it. Rooms were really large and kept really clean. Would go back in a minute if they would fix AC.

Wonderful staff. 2nd time to El Cozumeleno and will return again! Great Beach snorkeling is better than on a tour

To determine if you should read on, we are a family of 4 with a 10 year old and a 7 year old. Keep that in mind when reading... We just wanted a quick, easy, quiet get-away. We went 4/27-5/2. We had great weather - 85 or so. The resort was much smaller than we are used to, which was intentional. It was refreshing to not have to walk for 10 minutes to get to the restaurant. The fancy restaurant was very good - but I actually really enjoyed the buffet - not because the food was better, but eating right on the beach was amazing. We could eat and then our kids could just hang out in the sand while we lingered at the restaurant while still watching the kids. I haven't seen that anywhere else. We stayed in a huge ground level room in the North end of the hotel, which was perfect. Was the room decor beautiful? No, but by the time all four of us unpacked our bags and unloaded our snorkeling gear, it really didn't matter. My 10 year old slept on one of the day beds so we didn't have to worry about him sharing with his sister. The room really sleeps 6 people. The maid was great -she even FOLDED the kids' clothes! It was quiet and clean. We were able to get a pool chaise and/or a beach chair under a palapa (is that what they are called) any time of the day. The snorkeling was great! Do what the other people suggested and walk about a 1/2 mile south and drift back. It was fun! Even our 7 year old could handle it with ease. Water/Beach shoes are a must! We rented a car, which we didn't plan on doing but got roped into it at the airport. It was easy and very safe to drive there and were really happy that we did it. Don't spend money on the shuttle that you can book with your trip. You can get a cab or you can spend $10 per person (each way) for a shuttle to get from the airport to El Cozumeleno. The waiters were great! They made whatever my kids wanted - whenever they wanted. I also read about the weak drinks - I beg to differ. We brought $200 in singles and tipped for everything. I really don't think that you need to do it, but it made us feel good and they really worked hard there. Everyone was very nice - but I have to say that everyone has been really nice at every all inclusive that we have been to in the past. We did meet a bunch of people who stay at El Cozumeleno every year for 12-15 years which says a lot about the place. This was our first time but we would for sure go back! We did not have our kids visit the kids club but they did play a lot of mini golf - right on the beach! Nice! Oh, don't touch the growth under the water on the pier. Both my daughter and husband got what we are calling "pier rash". It stung! We rubbed it with seaweed (apparently that is supposed to help) and Bactine. It went away in a day or two. All and all, this was an amazing, easy, and very relaxing trip! El Cozumeleno was amazing and so was Cozumel! It was a GREAT value! Don't hesitate to go here!