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Welcome to CheapCaribbean.com BOOKING FAQ's page! If you don't see the question you have below get in touch with us: Call us: at 1-800-915-2322 we have representative's available 7 days a week. Email us: Use our contact us section of the website by clicking here .We can handle most requests There are a few areas that for your protection we cannot service via email those are: FAQ's ABOUT CHEAPCARIBBEAN.COM:
PAYMENTS/PRICING: Back to top
1. How do I pay off my balance?
By booking with our deposit program we will charge the credit card on file automatically 21 days prior to your departure. Once we successfully charge the final balance, you will receive an email with your full travel voucher.
In regards to your request, we are subject to the pricing changes that occur minute to minute and the rates you see at the time you want to book are the best rates available. As availability changes, pricing fluctuates. The original pricing you saw is no longer available.
3. My credit card expiration date is listed incorrectly. Is this a problem?
a. I paid in full: This will not cause any problems with your trip, you are paid in full.
b. I made a deposit: To properly update your account we will need you to call into our call center and we will need to add a new card. Our system prevents us from simply updating the expiration for your protection. Please give us a call at 1-800-915-2322 following the prompts for existing reservations. At this time you will be asked for your booking ID. We have staff available seven days a week from 5 a.m. to midnight eastern standard time. 4. Do the advertised prices for specials include airfare?
Yes! The advertised rates include airfare from a specific city, round trip on a major airline. All other airports are available to book however, rates may vary.
5. Can I use a foreign credit card to book my reservation?
Yes, absolutely! The website will not accept cards with billing addresses other than the U.S., Canada or the United Kingdom. Outside of those areas, you can speak with one of our Caribbean Consultants to use a card from another region by calling #800-915-2322.
6. Do I have to pay by credit card?
Our current available inventory changes so rapidly that waiting even an hour could mean the vacation you wanted is no longer available. By making a credit card payment, we can immediately begin confirming the reservation request. We do accept MasterCard, Visa, American Express, and Discover as a convenience to our customers. We also accept certified checks and money orders, but a reservation cannot be confirmed until payments have been cleared by our bank.
GENERAL INFO AND POLICY:Back to top 1. My name is misspelled, what can I do?
In the event that a name is misspelled, you will need to contact one of our Reservation Services agents. The spelling of a passenger's name must be exactly as it appears on their passport or government issued photo identification. If the name on a reservation does not match the appropriate identification, the passenger will not be authorized to board the plane. To make such changes, you will need to contact our Reservation Services department at 1-800-915-2322.
2. Do I have 24 hours to change or cancel my reservation?
You are ticketed and confirmed immediately upon booking. Therefore, you are locked into the reservation. We cannot make changes without incurring fees. Please see our terms and conditions for change and cancellation details.
The names of the passengers must be exact. The names for ticketing purposes must match your travel documents. They cannot be altered or exchanged. Before committing to your reservation, be sure you have that 100% accurate information, as changes can result in fees.
4. I forgot my promo code. Can you please adjust this for me?
Promotion codes must be entered at the time of booking.
5. Does CheapCaribbean.com price match both pre and post-booking?
Yes! We will price match against other companies before you book and up to 48 hours after you booked your trip.
After 48 hours, we cannot price match because flight costs and resort prices are constantly in flux. In order to protect you from a price increase, the resort is confirmed and flights are ticketed and paid for as soon as a reservation is completed. 6. Do I have to contact CheapCaribbean.com, my hotel or the airline to confirm my reservation?
We take care of everything! Your reservation will be booked and confirmed by CheapCaribbean.com. We do, however, recommend that you call the airline directly 24 hours prior to departure to confirm flight details.
7. Why do I need to fill out a third party form?
This form is sent to ensure our credit card holders' safety. It is sent when the name of the credit card holder doesn't match one of the passengers travelling, the credit card holders name doesn't match the travelers exactly and a few other reasons. We do reserve the right to cancel the reservation if the form is not received within the allotted time frame.
8. Is sending the third party form safe?
Our risk department consists of a team of employees dedicated to making sure you are protected. Faxes received generate to an electronic format which is stored on a secure server. Providing only the last 4 digits of the credit card by blacking out the full number listed on your card, is acceptable. You can also omit your driver's license number etc. We need to see the identification and verification of your address, name and signature on the license.
9. Who do I contact concerning the SPF100 program?
Please e-mail SPF100@cheapcaribbean.com referencing your booking ID number and indicate the days that it rained while on vacation. You will receive a response to your e-mail within 5-7 business days.
10. What happens if I change destinations after booking?
If you want to change destinations after you book you will be subject to change fees. There is a $50 per person CheapCaribbean.com change fee to change you resort, dates of travel or passengers traveling (applicable to passengers 12 and up). There is also a minimum $175 per person airline change fee to change your flights or dates of travel. Additionally, any increase in price for the change would be applicable.
11. How do I change my reservation?
To change your reservation, please call reservation services at 1-800-915-2322.
There is a $50 per person CheapCaribbean.com change fee to change your resort, dates of travel or passengers traveling. There is also a minimum $175 per person airline change fee to change your flights or dates of travel. You cannot change the name on an airline ticket or give the ticket to someone else to use. You cannot exchange a ticket from one airline to another. You will be required to pay any increase in price if your new flights or resort costs more than the original reservation. 12. How do I cancel my reservation? To cancel your reservation, please call reservation services at 1-800-915-2322.
There is a $50 per person CheapCaribbean.com cancellation fee and a minimum $175 per person airline cancellation fee to cancel your reservation. You will also be responsible for any applicable resort cancellation penalties. A credit for future travel will be issued for the remaining balance of your reservation after all penalties have been assessed. See also #13, how to re-book using my future credit. If you have purchased Trip Mate's Standard insurance or Trip Mate's Enhanced Cancel for Any Reason insurance and will be filing a claim for your reservation, you will not be assessed penalties to cancel. You must advise CheapCaribbean.com that you are canceling your reservation and you must notify Trip Mate immediately to begin the claim process. 13. How do I book with my future credit? Future credits are booked by reservation services at 1-800-915-2322. Currently, these cannot be booked online.
14. What does my Trip Mate Insurance policy cover?
Trip Mate has 3 different insurance policies.
We include Hurricane and Weather insurance complimentary on all bookings. This provides coverage if your flight has been cancelled by the airline or if your resort is not accepting reservations due to weather. There are 2 programs available for purchase. The first, and the one we highly recommend utilizing, is the enhanced insurance plan that offers a "cancel for any reason" clause as well as the standard insurance coverage's. The third and final option is the standard insurance policy. This covers you for injury, illness, bereavement etc. For full details on any of the three plans please visit us here. 15. I am a travel agent, where is my commission? CheapCaribbean.com does partner with travel agents! The commissions for reservations made by travel agents will be paid 60-90 days after travel is completed. For complete details on the travel agent commission program, please see our terms and conditions, click here.
1. I booked and don't have my email confirmation?
Sometimes our emails are filtered to clients' junk or spam inboxes, so be sure to check there. The next possible scenario is that there is a misspelling of your email address. Just give us a call at 1-800-915-2322 and we can most certainly get those confirmation vouchers over to you.
2. I paid via deposit. Where are my travel vouchers?
By utilizing our deposit plan you have received a deposit invoice. This shows your flight itinerary and an outline of the hotel details, as well as the price we have secured for you. Once CheapCaribbean.com receives full payment (see FAQ#1 under payments/pricing) you will receive another email with your full travel voucher, this will include everything you need.
3. I received my travel voucher but never received my e-tickets. What do I do?
By booking with CheapCaribbean.com you are electronically ticketed. Page 2 of your voucher is your 'e-ticket' and you can show that itinerary to the ticketing counter on the day of departure to receive your boarding pass. There are few occasions where paper tickets are needed due to airline requirements. If this is the case, you will be sent paper tickets via UPS.
4. Will I receive any documentation in the mail?
No. We send all documents via email to the address you provided when you booked your reservation. At any time you can also log into your account whether you registered as a customer or guest to view your documents. If you require paper tickets, please ensure your address is correct.
WEBSITE NAVIGATION: Back to top
CheapCaribbean.com utilizes all major airlines with published airfare. Occasionally, in the time it takes you to search a flight, select it, and try to book it, the price has already changed. This doesn't necessarily mean the flight is sold out, but the specific price may no longer be available. The best thing to do is to close your internet browser and start your search again. This will now reflect the updated flight segments and pricing.
The reason you might not be able to select the dates in which you are interested is likely because the resort is unavailable for some of the dates in your range. Please be sure to select a range that is entirely green. If you need assistance with your booking, please do not hesitate to call us at 1-800-915-2322.
3. Where do I enter a promo code?
Promo codes can be entered on the reservations upgrade page. This is the page that details room upgrades, excursion possibilities, transfer information, etc. Once you reach the bottom of the page, you will see a price before taxes, right below is a box for you to enter your promotional code. Once a promo code is entered, you will see the new price on the next page.
4. How do I update my email address or account information?
To update your email address or account information from our home page you will log in to your customer account. Enter your email address and the password you created. Once you are logged in, your customer account information can then be altered.
5. How do I see all the details of the resorts amenities?
Our website is designed to make the vacation booking process as easy and convenient as possible for our clients. When you are on our home page, there is a 'Quick Search' box on the left hand side, about half-way down the page. There, you can search by Nearest Airport, Destination or Resort. Just click the specific property from the 'Resort' drop-down box and it will bring you to that particular resort's details. This is a great resource for checking out the room categories, restaurants and so much more!
CheapCaribbean.com appreciates all client feedback, both good and bad. After all, our clients are what make us the most popular online wholesaler for the Caribbean and Mexico! We have made it even easier for you to send us feedback by including the option to send us an email. Just go to the 'Contact Us' link on the homepage and fill out the form. We will respond within 3 business days.
7. How do I make requests to the resort?
We would be happy to make a request for you. Please send us an email by using our contact us section or by clicking here. Send us your request and we will send it to the resort. Please keep in mind all requests are based upon availability at check in. The information sent is strictly a request and is not guaranteed.
8. How do I book a group reservation on your website?
We most certainly can help you book smaller vacation packages. Please note, CheapCaribbean.com does not operate with groups of 10 or more people on the same flight or more than 10 rooms at a resort. If you meet either of those descriptions we recommend working directly with the airline and hotelier to secure the best rates.
TRANSFERS, EXCURSIONS AND ADDED VALUES: Back to top 1. I have added values on my trip. How do they work?
Added values are promotions that may be applicable on your trip. In your travel vouchers will be a document explaining the program for added values. It will let you know the requirements of eligibility and how to claim them before, during or after your trip. Please note you must meet all requirements listed.
2. I purchased transfers, but I don't have a voucher?
The vouchers that we send to your email address are sometimes quite lengthy. Be sure to review all pages of the vouchers issued to you, they very well could be located within the other vouchers. If you are still unable to find them, just give us a call at 1-800-915-2322 and we will make sure you receive them!
3. Where do I meet the transfer company for my transfers?
Most transfer companies will be waiting outside of the airport immediately beyond customs. They will have signs reading CheapCaribbean.com and the name of the company. Details of your specific destination and transfer information can be found on your Round Trip Airport Transfer voucher. They will even set up your return transfer directly with you in the destination.
4. I booked an excursion. How do I go about scheduling this?
Most of the necessary information required to schedule your excursion is listed on your travel voucher. There are certain excursions that must be arranged prior to travel. If this is the case, you will be emailed confirmation information.
FAQ's ABOUT HOTELS: Back to top 1. Why doesn't the front desk know who I am when I call them to confirm?
Most hoteliers use a central reservations department for their bookings. The hotels' reservations departments may not send information regarding your reservations to the hotels front desk until 24 hours prior to your arrival.
2. What is the difference between All Inclusive and European plan?
Each hotels plans vary but generally the details of All Inclusive hotels and hotels with European Plans can be described as follows:
All Inclusive resorts include your room accommodation and all meals and beverages (alcoholic and non alcoholic) as well as non motorized water sports. European plan resorts tend to only offer the hotel accommodations. Any meals or beverages would be available, but for an additional fee. 3. I am in destination and want to change resorts. What is the best thing to do?
CheapCaribbean.com will assist our clients in every way possible to ensure that they have the most enjoyable vacation. If you are interested in a different property, just give us a call at 267-859-5161 and one of our agents will work with you to provide the best options for you and your guests. Please know, however, that changes and cancellations might incur additional fees. For more information on these fees, please refer to our terms and conditions, click here.
4. What is the dress code for restaurants at the resort?
Each and every hotel will have different policies for their dress code at the ala carte restaurants. The standard for the Caribbean will require that gentlemen wear a pair of trousers, a collared shirt and closed toe shoes. Ladies, it is best to pack nice dinner attire, whether that is a sundress, a skirt or trousers. This should apply to your children, too. Shorts and sandals tend to only be acceptable at buffets.
All Inclusive resorts pre-collect gratuities. Some resorts will strictly prohibit additionally tipping on the premises; others do allow their staff to accept additional tips. Tipping is never required if it is pre-collected, but if you feel like rewarding exceptional service that is not frowned upon.
6. How to go about upgrading the room upon arrival?
You have arrived to your resort and now you are contemplating a room upgrade. The best place to start is with the front desk. When you arrive to the resort you can always ask if they have availability for an upgrade. Often, they will be able offer an upgrade for an increase in price. If you choose to make the change, the front desk will assist you in making the change.
FAQ's ABOUT AIRLINES: Back to top 1. I have an e-ticket. What do I get at the airport when I check in?
This is the easy part! Electronic-tickets are convenient and stress-free. Since most of the flights to our resorts are international, the actual boarding passes will not be issued to you until you check into your departure airport. Just make sure you have the proper documentation. (see Airline FAQ# 2) The airline will print the boarding passes for you right then and there.
If you are traveling to Puerto Rico or the U.S. Virgin Islands and are a United States citizen, you do not need a passport. Puerto Rico and the U.S. Virgin Islands(St. John, St. Croix and St. Thomas) are U.S. territories and are therefore considered domestic travel.
If you are traveling to any other destination and are a U.S. citizen, you are required to have a valid U.S. Passport. If you are not a U.S. citizen we recommend calling your consulate to determine what documentation you will need to travel. For details on how to get a passport and the requirements of travel, please visit The US Department of State and Bureau of Consular Affairs by clicking here. 3. How do I correct name errors on my airline tickets?
Names are the most important piece of information on your itinerary. If there is an error regarding a name on your booking, please call our reservation services department. Occasionally, airlines will allow a simple note to be on your ticket, if the error is minimal, however boarding will not be guaranteed. Most errors will result in a brand new ticket being purchased.
A record locator is simply a confirmation code for your flight information. This code contains the details of your flights for your trip. CheapCaribbean.com and the airline's record locator will typically vary, but not always. While we work together to make your reservation our operating systems are different, which results in different codes.
5. Are departure taxes included?
Every airline and destination is different. On some trips these taxes are pre-collected and some are not. We recommend calling the airline directly for a definitive answer.
These airlines require a few extra steps in confirming the flights. This results in a separate confirmation record locator that the airline assigns to your itinerary. The record locator or confirmation number can take up to 24 hours to generate. When you've completed your reservation with one of these airlines, give us a call the next day and we can most certainly look up that confirmation number for you. With this number, you can usually log onto the airline's website and manage your flights (select seats/check in early/apply frequent flyer numbers/etc.).
7. I am having flight troubles (missed your flight, connection, delayed). What do I do?
In the event of a missed flight/connection or delays/cancellations, your first stop should be to the airline's customer service counter in the airport. Changes and cancellations to flight times and connections can only be made by the airline, so they will need to reconfirm you on a new flight. CheapCaribbean can most certainly make these changes for you, but it is usually in your best interest to have the airline take care of those issues. Now, if you do have such delays and you are scheduled to arrive in the destination later than originally scheduled, just give us a call at 800-915-2322 and we will take care of notifying both the resort and transfer company of your new flight schedule.
8. Can you advise how much my airline will charge for baggage?
Each airlines policy is different; we recommend visiting the airlines website directly to verify if there are charges for baggage.
We recommend calling the airline directly to add the frequent flyers numbers.
10. How do I get seat assignments for my flights?
CheapCaribbean.com tickets all flights immediately after the booking process is completed. At the time your flights are ticketed we request seats assignments on all segments of your flight itinerary. For most major air carriers (i.e. American Airlines, US Airways, Continental) seats are automatically assigned at the time the request is made. Not all flights are available for advanced seat assignment - these are deemed "airport check-in only" and you will not be able to have your seats assigned until the day of departure. If you would like to view your seat assignments you may do so by visiting the website of the carrier providing your flights, or by calling the airline directly. You will need to provide the airline with your name, date of departure and airline confirmation number, which can be found on page 2 of your CheapCaribbean.com confirmation documents.
American Airlines - www.aa.com, 1-800-433-7300 11. I received a Schedule Change e-mail. What does this mean? Why did my flight changes?
Often times the airlines alter individual flight numbers, flight times, or connecting patterns. Occasionally, the airline will change the entire flight or eliminate a flight. These changes come directly from the airline and are not initiated by CheapCaribbean.com. We will, however, do our best to resolve any issues which may arise from an airline schedule change.
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