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  Frequently Asked Questions  
Have questions? Hopefully, we've got answers!
Since we want your vacation experience at CheapCaribbean.com to be as easy as possible, here are some frequently asked questions with some frequently used answers!



Who is CheapCaribbean.com?


That's a good place to start! Begun in December 2000, CheapCaribbean.com, Inc. was started by a family who enjoys spending as much time in the Caribbean and Mexican sun as possible! With so much confusion in the internet travel industry as to the "lowest possible price", we decided to offer luxurious vacation packages, resorts, villas, cruises, flights, auctions, and car rentals at the most affordable price we could find…anywhere! Since we first opened our internet doors, the response has been so overwhelming we hardly have anytime to lay on the beach…what happened!



How do you have such great prices?


Wouldn't you like to know! Actually, we have thousands of companies, suppliers, resort owners, agencies, etc. who provide us with the lowest possible price on the best available vacations, and we simply pass the savings along to you! Did you know during the course of a year, it's estimated that over five million rooms, cabins, and airline seats to the Caribbean and Mexico are empty? We simply search for the most discounted deals to our favorite tropical destinations and offer them at the lowest possible rates allowed by our vendors.



How does the reservation procedure work?

We try to make the reservation process as easy as possible at CheapCaribbean.com. Simply find the vacation package, resort, villa, cruise, flight, auction, or car rental you are looking for and either book online or call our toll free reservation center. We will confirm your reservation in 24-48 hours based on CheapCaribbean.com availability. Should you have questions, we can be reached online from 5AM to Midnight EST Daily at reservations@cheapcaribbean.com. Nearly all confirmation documents can be sent via an email attachment, which you simply print and present at check in.



Do I have to pay by credit card?

Our current available inventory changes so rapidly that waiting even an hour could mean the vacation you wanted is no longer available. By making a credit card payment, we can immediately begin confirming the reservation request. We do accept MasterCard, Visa, American Express, and Discover as a convenience to our customers. We also accept certified checks and money orders, but a reservation cannot be confirmed until payments have been cleared by our bank.



Can I cancel my vacation if my plans change?

REVISIONS/CHANGES
Changes to dates, destinations, hotel, etc. can be made at any time for a Change Fee of $50 per person (adults over the age of 12), plus any applicable airline penalties, hotel cancellation penalties, and/or any increase in price resulting from the change. Due to increased penalties imposed by the airlines effective May 1, 2008; the minimum airline cancellation penalty per ticket will be $175. Name changes are not allowed at anytime. Any increase in price for the land or airfare will be the responsibility of the customer. CheapCaribbean.com must be notified at least three hours prior to scheduled U.S. departure. Any additional changes or cancellations will incur a change fee of $50 per person (adults over the age of 12), plus any applicable airline penalties, hotel cancellation penalties, and/or any increase in price resulting from the change. New travel plans must be reserved and travel completed one (1) year from the original booking date and are subject to availability. Air travel must be booked with the original carrier and no refund or credit will be offered for reservations that result in a decrease in price. CheapCaribbean.com is not responsible for fees and/or penalties incurred as a result of departure from the resort before the scheduled departure date. No booking credit and/or refund will be granted for departures from the resort before the scheduled departure date. No Shows - 100% penalty applies, and are not eligible for any future travel credit. CheapCaribbean.com, Inc. may charge a fee for the service it provides when you purchase, book or reserve travel services or accommodations through the Site. Any such service fee is non-refundable. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Products and Services available from the Site. Some resorts on our website have minimum age requirements to allow for check-in. If a reservation is booked and the age requirements are not met, the customer will be held responsible for all change and/or cancellation penalties that are incurred to make changes.

CANCELLATION
Cancellations will be assessed a $50 cancellation fee per person (adults over the age of 12). Applicable airline penalties will also be assessed. Due to increased penalties imposed by the airlines effective May 1, 2008; the minimum airline cancellation penalty per ticket will be $175. Hotel cancellation penalties may also apply. A credit towards future travel will be issued for the balance remaining. New travel must be reserved and completed within one (1) year from the original booking date. Upon re-booking, any increase in price for the land or airfare will be the responsibility of the customer. All reservations are subject to availability. Air travel must be booked with the original carrier and no refund or credit will be offered for reservations that result in a decrease in price. All future credits for travel must be used for vacation package or land only bookings on CheapCaribbean.com owned and operated websites with CheapCaribbean.com showing in the URL window. Future credits are not allowed on third party websites including but not limited to cruises, WWTE, and auction websites. CheapCaribbean.com is not responsible for fees and/or penalties incurred as a result of departure from the resort before the scheduled departure date. No booking credit and/or refund will be granted for departures from the resort before the scheduled departure date. No Shows - 100% penalty applies, and are not eligible for any future travel credit. If a Future Credit is issued and legal action is taken against CheapCaribbean.com, Inc. the credit will be null and void until a resolution is finalized. CheapCaribbean.com, Inc. may charge a fee for the service it provides when you purchase, book or reserve travel services or accommodations through the Site. Any such service fee is non-refundable. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Products and Services available from the Site. Cancellation on the Trip Mate ‘Cancel for any Reason’ Plan must take place at least 48 hours prior to departure. After filing a claim with Trip Mate and pending their approval, you will be issued a reimbursement check up to 75% of the nonrefundable trip cost, less the price of insurance.





What type of travel documents do I need in the Caribbean and Mexico?

U.S citizens must present a valid U.S. passport when traveling via air/sea between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda.

The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory. U.S. citizens returning directly from a U.S. territory are not considered to have left the United States and do not need to present a passport. U.S. territories include the following: Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa, Swains Island, and the Commonwealth of the Northern Mariana Islands.



Who is Inter-Island Tours ?

At CheapCaribbean.com, we have selected Inter-Island Tours as our sole provider of Caribbean Vacation Packages. With over 33 years of experience in providing quality vacations and long recognized as a travel industry leader by international hotel chains, airlines and governments for their commitment to excellence and value. Inter-Island Tours' reputation guarantees that your vacation experience will be the biggest reason you keep coming back to CheapCaribbean.com for all of your travel needs to the Caribbean and Mexico.



How do I know you're not a scam?

How could you! We understand travel can be an uncertain venture on the internet, so we at CheapCaribbean.com, Inc. have taken several measures to ensure you feel comfortable making a reservation on our site. As a member of IATAN (International Airlines Travel Agent Network), ASTA (American Society of Travel Agents), and CLIA (Cruise Line International Association) we belong to the three largest governing bodies of travel agencies in North America. Incorporated in Delaware, we carry a $1,000,000 errors and omissions insurance policy and conduct all credit card transactions over our secure processing system. Please see our privacy policy in regards to the use of information collected on our site.



How do I get in touch with you?

We try to make it easy for you to reach us at CheapCaribbean.com! You can either email us from 5AM to Midnight EST Daily, 7 days a week at reservations@CheapCaribbean.com, call us toll free at the number listed below, chat with a travel specialist, or write us at the mailing address listed below. Our toll free reservation center is open every day, even weekends!



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