Before I get into reviewing the actual resort here is a traveling tip: Do not exchange your money at the airport! I made the false assumption that the hotel would have the worst exchange rate because they know you have few other options. Boy, was I wrong. First of all, there wasnt a single place around the resort, or even on excursions, that did not accept the dollar, some even Euros. But even if you felt the need to exchange for pesos the hotel front desk can do that and had a much better rate than the airport. If you do exchange for pesos try to anticipate how much you will spend as there is no other option to exchange back to the dollar other than at the airport. The resort itself was absolutely gorgeous with an amazing location. The room was immaculate and they offer not only a maid service but a second turn down service, both at the time of your choosing. The rooms were very well insulated in terms of noise, and we did not have a single instance of being bothered by any. The staff were all extremely courteous and usually greet with a big smile, slight bow, and a hand over their heart. We felt like royalty. We really enjoyed the location of the resort as it was in the heart of Playa del Carmen. It was very convenient to walk around town and shop. The only thing to be aware of are the local merchants who try to cajole you into going into their stores. They are persistent and it does wear on you after some time. The beach was beautiful, but does tend to get a bit crowded. My advice is to go there by at least mid morning to snag some chairs or cabanas. Drink service on the beach is a bit spotty, but a little tipping can encourage the few servers to come your way more regularly. Surprisingly, one of the weaker areas of the Royal was the food. Maybe we were expecting too much after seeing the high reviews this resort got compared to some others. The Spice dinner buffet was pretty weak, and none of the food items stood out. The few cooking stations were nice though. We also had breakfast at Pelicanos and The Mediteranean, and in fact, went back to the latter a second time. The Tapas place wS also very good. The mushroom dish, octopus dish, and sirloin pepito were outstanding. Asiana had good food as well, including a scrumptious thai beef salad, and awesome tempura icecream. And finally, there is Maria Marie, the place we expected to be as close to fine dining as any. We were a bit let down, as the food was decent but nothing spectacular. Also keep in mind that wines are extra charge here. We did notmtry Chefs Plate, as that was not included in our package, and we did not want to pay an extra 80 a head to eat there. As far as activities and excursions go, I would highly recommend Chichen Itza. It is a modern wonder after all. But it is a two hour bus ride and the walking tour can be a little taxing due to the heat. Cenotes, large water filled sinkholes, are worth seeing, and I think most Chichen Itza tour packages include a stop at one. In my opinion, if youve seen one cenote, you probably have seen them all, unless it was a cavern type maybe. There are plenty of snorkelling options and other Mayan sites such as Tulum, but we did not have a chance to do all of them. Book ahead or book when you get to the resort. We used the Olympus tour guys, and Victor and Oscar were a pleasure to work with. That was a lot longer than I intended. This resort was worth every penny, and we highly recommend it.
14 of 14 found this helpful
From: SF, CA
Travel: 1-2 trips/year
Beautiful resort. Stayed at the Valentine last year. The Royal was smaller and more accessible. It was in Playa del Carmen itself, close to all the shops and the ferry to Cozumel. The staff was exceptional and the room was very elegant. Would like to return there next year.recommend highly.
8 of 8 found this helpful
Travel: 1-2 trips/year
This was a great hotel. The rooms were beautiful and always clean. It was located in a very convenient location unlike some of the other resorts. It was secluded enough that it felt private but it was just a short walk away from a bunch of shopping. The food was great and there was always a variety. I would recommend this to anyone vacationing in the area.
7 of 7 found this helpful
Travel: 1-2 trips/year
the place was perfect, BUT the time share presentation was HARD CORE AND FULL ON CLOSING BY CARLOS. But we are New Yorkers and they didnt know who they were dealing with. They showed us 2 options of 80K and 59K to be put on your Credit Card .....LOL needless to say we got up and walked out as they followed us out of the room and still tried to close us. We laughed at them and showed them our backs. The resort was great the sales presentation A JOKE.
6 of 7 found this helpful