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The Reserve at Paradisus Palma Real

Dominican Republic - Punta Cana

Our Rating
5 Nights with Air from $1,049 All-Inclusive
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Being surrounded by captivating cobalt waters, a tranquilizing sea breeze and flourishing greenery while having delicate ... More

Customer Rating 28 Reviews
Value
 
4.2
Service
 
4.5
Beaches & Pools
 
4.7
Dining Options
 
4.2
Room Comfort
 
4.5
4.3 out of 5
"Even if I tried, I would not be able to say one negative thing about The Reserve. This was my first real vacation in eight years, I was traveling as a single mother with two children, ages 11 and nine ..." – PharmacyPhairy
29 out of 33 (88%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.5
Beaches & Pools
 
4.7
Dining Options
 
4.2
Room Comfort
 
4.5
4.3 out of 5
"Even if I tried, I would not be able to say one negative thing about The Reserve. This was my first real vacation in eight years, I was traveling as a single mother with two children, ages 11 and nine ..." – PharmacyPhairy
29 out of 33 (88%) customers would recommend this product to a friend.
Felt like we had the resort to ourselves Everywhere you look, it looks like this! Beach at sunrise Quiet poolside at the Reserve
All Customer Reviews
1-4 of 28 reviews. Sort by
April 9, 2017
Great BUT

Awesome place but careful the reserve is really great from the beach


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Boston ma
Age: 25-34

March 8, 2017
Had a great time!

We just returned from a five night stay at The Reserve, so I'll try to share as much as I remember about the experience. Your stay may be better or worse, who knows, but here's how our time went... We arrived and were given a ticket for our bags and were told they'd be brought up to our room after we checked in which we later found out was a good thing as we never saw an elevator the whole time there. This was also made apparent by the collection of strollers at the main level of the stairwell. We sat at reception and were welcomed with a hand towel and frozen (non-alcoholic I believe) beverage, which was a nice touch. We were given colored bracelets with a wooden/plastic design on them. These are used for the workers at the hotels to tell you apart from other travelers. Ours were purple. We saw at least five other color/design variations during our trip and couldn't make any rhyme or reason of the planning behind them. After the bracelets we were told we could go to the main Paradisus resort the following day and receive our vouchers for staying longer than four nights. We also inquired about room upgrades and were told one of the vouchers could be used toward that, but after finding out the amount to upgrade, even with the voucher, would be around and additional $600, we figured nah, we were good. Our room was the basic "Paradisus Suite". It had a long kitchen counter, a sink, dining table, and mini fridge in what you could consider a kitchenette type of thing. The mini fridge/bar was restocked every day if anything was taken from it and all items were included in the package. The limited offerings included: Coke, Diet Coke, Sprite, water, orange juice drink, pear juice drink, mini cans of Coors Light, and a chocolate milk juice box. If you're expecting a mini bar with little bottles of alcohol, it ain't happening. The sofa could've been more comfortable but we didn't use it at all so no worries there. TV's had blurry picture and a lot of channels. Most were in Spanish, but there were some good ones in English if that's what you're looking for while falling asleep at night or to keep the kids busy for a minute. The bed was one of the downsides to the room. I believe I overheard another patron there say that you had to specify if you wanted a normal king bed or a bed consisting of two beds pushed together. We had the latter and wished for the former. I believe it was two full size beds pushed together making it a bit tight to sleep all night with your partner as they were a bit divot-ed and sleeping on the crease of the two was like sleeping on the top of a fence...just never knowing what side you'd fall to. If possible, pick the single king bed. The bathrooms were fine. Nothing of serious note here. Stone and marble, double sink, stand-up shower and toilet in its own enclosure. We were told not only to not drink the water from the sink, but not even to wash our toothbrushes off with the water. Instead, we were instructed to use the bottled water in the room to do so. We obliged as obtaining stomach worms wasn't on our Tropical To-Do list. The closet had a safe, slippers, and robes for our use. We used the safe but the slippers were a bit small on my feet and the robes were a bit rough. Lots of storage in the closets also. The pools were always clean and clear. The breakfast/dinner buffet at the Gabi Club was so-so. The most I can say was it was buffet food but with different options than you would see at a home buffet I'm guessing. The Hydro Grill was pretty good for a lunch time bite. Good selection there too. The only other place we ate at in The Reserve was Aqua and while the food was pretty good ( I had the turbot which was good, she had the ravioli that had no filling) the portions were small, so if you plan on eating there, maybe order a few things. The ravioli had three pieces and my fish was a small guy. The buffet at the main Paradisus, Naos, was about the same as the Gabi Club but was about twice the size. If you're doing a buffet for a meal, I'd go with Naos over Gabi. We ate at the sushi side of Bana one night which was OK. The sushi was the best I've had but was a bit better than you'd find in a grocery store. Another night we ate at the steakhouse Rare which was a bit of a let down also. The options your given as part of the all-inclusive aren't the best cuts (skirt, flank, rib-eye), but the taste was pretty good. The shining star of the food offerings (sadly not included in the all-inclusive) was Passion. Holy cow was that stuff delicious. I reviewed that place separately, but like I say there too, it's definitely worth the extra money. Do the tasting menu! Seven courses, or more, or deliciousness! I say "or more" as there were two "chefs complements" dishes that change nightly included. Seriously some of the best food I've ever had and no wonder he's earned seven Michelin Stars. The beaches and pools at the Paradisus were nice and clean. Finding a spot to sit wasn't hard on any of the days or times we went. If you're in The Reserve, you get your own beach area with attendants that will bring drinks. One of the main highlights was how friendly everyone was and they were always willing to help. Amazing group of people! I'm sure I'm forgetting a lot of stuff but feel free to message me with questions. All in all, we had a great time here and would definitely go back!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Wixom, MI
Age: 35-44
Travel: 1-2 trips/year

March 7, 2017
Truly a stay in Paradise!

We returned yesterday from an amazing trip to The Reserve at Paradisus Palma Real. We loved the Reserve and can’t recommend it highly enough. I really enjoyed reading the reviews before we went, so I want to contribute my own feedback. It will be long, but hopefully helpful  Rooms- Our room was a one bedroom Jr. Suite. It was much larger than expected. Our favorite part was the balcony with couch and soaking tub. We were on the third floor, which we enjoyed because the balcony was a solid wall for privacy (second floor rooms have glass balcony walls). The room was very well cleaned and maintained with everything that we needed (even a loofah sponge for the shower gel). Food- We found the food to be fantastic for a resort in the DR, much better than what we’ve had at other resorts. Mizu, Aqua, Fuego, and Vento were excellent. Olio was good, Rare was disappointing. At Aqua, the filet and chocolate dessert were incredible. At Fuego, the beef and black ceviche were fantastic. At Rare, we had fajitas- which were overdone and we didn’t realize didn’t come with tortillas or any topings (we are too used to American, I guess). The saving grace was that our waiter, Angel, recommended that we try the ribs, which were very good. We also LOVED the cheesecake dessert at Rare (we went back the next night just to ask for cheesecake, which Angel was happy to get for us). We had the buffet at the main resort for lunch every day, the food was very good with lots of choices. Our favorite was the Indian food. We also had great Paella which was located at the Margarita bar, next to the Gelato station. For breakfast, we either ordered room service (Monterey Sunrise Egg Tacos were fantastic) or ate at the Reserve buffet- exactly what you would expect for breakfast buffet. Drinks- There were bars everywhere, staff to get you drinks everywhere. Not once were we looking for a drink without it being refilled quickly. The alcohol was great quality for an all-inclusive and the drinks were not weak! Beach- The beach was beautiful with plenty of comfy chairs and palapas. Ravel took fantastic care of us, rushing to get us settled with towels and buckes of ice water each day. He also kept us filled up with yummy margaritas. Ravel had a great personality and warm smile, he made our trip so enjoyable. One piece of advice is to bring an insulated mug, they will fill them with drinks that stay nice and cold. No matter what time we showed up to the beach, there was plenty of open room, no need to save seats ahead of time. Pool- We mostly used the pools at the Reserve instead of at the main resort. We LOVED the privacy, intimacy, and relaxation at the reserve pools. Again, no matter what time of day, there were tons of open spots around the pool and many different comfy seating options. Juan took great care of us at the pool, going out of his way to anticipate our needs before we even asked. Spa- The spa was probably the most memorable part of our experience. It is crazy expensive (our total with tip for 2 one-hour long massages was $300, that was after applying $100 in resort credits). However, it was totally worth it. First of all, we made our appointments before leaving home so that we could have massages on our first day there. The reservation was made over email easily. Make sure to arrive at least 30 minutes before your appointment and wear a bathing suit. As soon as we arrived, one of the spa staff walked us through their water ritual, which included steam room, sauna, hot tub with fire-hose power jets on the back, a barefoot rock path, jacuzzi, and more. It was and amazing start to the spa service! Our massages were fantastic. The wonderful part is that as a guest at the Reserve, the water ritual is all included for every day of your stay, whether or not you have a spa appointment. We ended up going to the spa every day for the water ritual. We loved the spa so much, that we sat in on the “circle by Melia” sales presentation just to get another free massage service. Our massage therapists were Anna, Sylvia, Carmen, and Altagracia. They were all great, as I’m sure all their therapists are. One final spa recommendation is to go in the evening. The lighting is beautiful and there is something very special about using the outdoor showers under the moonlight. Misc.- We had fun doing the cigar making session one of the afternoons, it was a quick and unique experience. My husband liked the paddleboard yoga (I can’t remember the names of the guys that led it, but they were great). We did the spinning class with Riccardo once, he was a fantastic, high-energy instructor. Mama Juana was a super fun staff member that we spent time with at the beach and pool. She definitely made the trip more fun! I would say that the distance from The Reserve to the Main resort is about ½ mile. We never had a problem getting a golf cart ride, but also enjoyed the walk many times. It’s an easy walk along beautifully landscaped sidewalks that leads straight to the beach area. We actually enjoyed having The Reserve set away from the main area and didn’t mind the distance at all. Finally, last but not least, Miguel German is a bartender that you must find! He worked at the bar between Rare and the Teppanyaki restaurant when we were there. He is an extremely talented magician that drew a crowd to the bar to witness his amazing skills each night. Seriously, it was the best entertainment! He blew our minds with his magic tricks and also made a nice cocktail. He has a great personality and I hope to see him making use of his magic skills to a big audience someday. I’m not kidding- search him out! As for the shows, we saw “Bounce” (similar to a Stomp type show), the Queen tribute and Michael Jackson. They were all entertaining for all -inclusive level shows (don’t expect Vegas level performance). The Queen impersonator was impressive, but the MJ show was the best. I think that’s all. We truly loved the resort and hope to return. Overall, the staff was exceptional. They all worked so hard, with such great attitudes to make sure that we were having a good time.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Michigan
Age: 35-44
Travel: 1-2 trips/year

February 14, 2017
Excellent stay, even better service

Excellent stay! Enjoyed every minute of it. Gustavo (the concierge assigned to us) was so attentive to all of our requests and really made our experience special. Ate at Mizu, Passion and Rare. Passion is a must, well worth the extra price. Rare was also fantastic. Mizu was a typical hibachi place. Food was good, not great. Service at all restaurants was fantastic. The Reserve buffet was small so we went to the main resort's buffet on the last day only to realize it was much bigger and had much more options.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York, NY
Age: 19-24
Travel: 3-6 trips/year

Room Information

190 luxuriously appointed Residential Concierge Suites, including 80 Family Concierge Suites, 32 Suites with Private Garden, and 28 spectacular Swim-up Suites impeccably designed and distinctively appointed. Each suite is equipped with mahogany furniture, marble floors, a separate living area with sofabed, individually controlled air conditioning and ceiling fan, private terrace or balcony, Jacuzzi for two (bathroom or terrace), rain shower, double closets, two flat-screen TV's, CD & DVD player, coffee maker or Nespresso machine, daily stocked mini bar, 24 hour room service, high speed internet access and safe deposit box.

Room Details

Paradisus Suite (REE)
Hotel/Studio Unit Details

Family Concierge One Bedroom Suite (REF)
Hotel/Studio Unit Details

One Bedroom Master Suite (RME)
Hotel/Studio Unit Details

What's to Love

Chillaxing on Bavaro Beach, named by UNESCO one of the top beaches in the world.

The posh, trendy decor that makes all guests feel nothing shy of glamorous.

The modern, swank rooms are humongous and have Jacuzzis.

It's an epic family-friendly resort with a children's swimming pool and toddlers' splash pool.

The ginormous, spellbinding spa with extensive treatments to please your soul (ahhh).

Mother Nature showing off at the breath-stealing Eco Garden where tomatoes, okra and bananas grow.

Fancying a full day of unlimited free greens fees at Cocotal Golf Course. Cart fees apply.

 

What We'd Change

Public areas at Paradisus Palma Real can get a little crowded at times. Don't worry, privacy is easy to find on the private beach.

 

Why You Should Go

The resort is a brisk 20 minutes from the airport. You'll smell the salt of the sea in no time.

The Kids Zone offers a game room, adventure park, evening fun & more for your young 'uns.

There's a fully-equipped gym to keep that beach bod in pristine condition.

You've got five nosh spots and four bars. Make reservations so you don't get hangry.

You have access to the additional restaurants and bars at Paradisus Palma Real (except Royal Service areas).

Daily yoga and Pilates, spin classes, tennis & beach volleyball are all yours for the taking.

If you're feelin' lucky, you can go hit up some poker, blackjack and slots at the casino.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Banquet Facilities
  • Bar/Lounge
  • Beach
  • Volleyball
  • Business Center ($)
  • Casino ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Horseback Riding
  • Swimming Pool(s)
  • Tennis Court(s)
  • Whirlpool/Hot Tub
  • Windsurfing
  • Sailing
  • Fishing
  • Aerobics
  • Wedding Services
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Bicycles
  • Game Room
  • Multilingual Staff
  • Elevators
  • Meditation Garden
  • Honeymoon Packages ($)
  • Beach Towels


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Grocery Store(s)
  • Jet Ski Rentals
  • Kayaking
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

The Reserve at Paradisus Palma Real

Playa de Bavaro

+809 688 5000

Hotel Description

The Reserve at Paradisus Palma Real: All-Inclusive & Reserved for Your Brood

Being surrounded by captivating cobalt waters, a tranquilizing sea breeze and flourishing greenery while having delicate, ivory sand stuck between each little crevice of your toes is the norm in the lavish Punta Cana. At The Reserve, a luxurious, exclusive boutique hotel for families, you can bask in beachy bliss 24 hours a day. With unlimited delish food and drinks, a nearby golf course and activities aplenty, you'll never want to leave this Earth-Heaven.

At The Reserve at Paradisus, the memories begin when you arrive.



DINING

The culinary chewing choices at this resort hit the spot. You can chow down on savory Mediterranean, Italian, Japanese (with Teppanyaki performances) and International dishes at The Reserve. Or you can venture out to oceans more restaurants at Paradisus Palma Real. Beach appetit.

Aqua
Type: Mediterranean
Hours: Daily, 6pm-10pm
Description: Contemporary Mediterranean fusion cuisine featuring a la carte international delectable specialities. Av
Dress code: Resort elegant

Mizu
Type: Japanese
Hours: Daily, 6pm-10pm
Description: Japanese restaurant featuring teppanyaki grill and show.
Dress code: Resort elegant

GABI Club
Type: International
Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, noon-4pm; Dinner - daily, 6pm-10pm
Description: Poolside contemporary buffet restaurant.
Dress code:
Resort informal

Hydro Grill
Type:
Snack Bar
Hours: Daily, 10am-6pm
Description: Poolside steakhouse.

All hours are subject to change.



BARS/NIGHTLIFE

Need a frosty, refreshing adult beverage while you're lounging at the pool? Got that. Want a chic, stylin' atmosphere while you drink your cocktail? Got that too. The little whippersnappers want a Shirley Temple? There's a bar designed to serve a mix of drinks for three generations. Cheers, happy beachers.

H2O Bar
Offering Caribbean cocktails and international premium-brand drinks. Daily, 6:30am-10pm.

Lobby Piano Bar
Serving guests in the lobby. Daily, 8am-2am.

Pool Bars
Serving the main and Royal Service pools. Daily, 8am-6pm.

Swim-up Bar
Located in the main pool. Daily, 8am-6pm.

Casino and Casino Bar
Offering poker, blackjack and slots. Daily, 7pm-2:30am.

Onyx Lounge Bar
Daily, 8am-2pm.

Ciel Bar
Located between Naos Buffet and Market Grill. Open 24 hours.

GABi Beach Bar
For Royal Service and Reserve guests only. Daily, 9am-11pm.



BEACHES AND POOLS

Located alongside the private Bavaro Beach, you'll have everything under the sun. With its pearly white sanded beaches and bewitching blue water (that's perfect for swimming), vacay can't get more ahh-mazing than this. For the avid pool lounger, The Reserve features an exclusive main swimming pool and two others for the kiddos. Dive in.

SPORTS/ACTIVITIES

Water

  • Sailing
  • Windsurfing
  • Kayaking

Available for an additional charge:

  • Scuba

Land

  • Fitness
  • Yoga
  • Spinning
  • Pilates
  • Tennis
  • Ping-pong

Golf
Guests enjoy complimentary greens fees at Cocotal Golf and Country Club, an 18-hole course designed by Jose "Pepe" Gancedo. Subject to availability. Mandatory cart fees apply. The Melia Golf Academy also provides lessons at Cocotal for an extra charge.



INTERNET

Complimentary internet access available in the guest rooms.

SPA SERVICES

YHI Spa is a full-service spa. Daily, 7am-9pm.
  • Massages
  • Facials
  • Body treatments
  • Sauna


WEDDING/HONEYMOON

The Reserve at Paradisus Palma Real offers a variety of wedding packages. All packages include the assistance of the Paradisus Romance Team in planning the events. Contact the front desk directly for more information.

Honeymoon Bonus

Celebrate romance and indulge in fantasy with a Caribbean honeymoon and the Glow Honeymoon package. The package includes:

  • In-room bottle of chilled sparkling wine
  • Luscious tropical fruit display
  • Rose petal turn-down service
  • 10% discount on spa services for the couple


CHILD CARE

The Reserve at Paradisus Palma Real offers a Kids Zone for children ages 5-12. Daily, 10am-6pm.
  • Games
  • Arts and Crafts
  • Beach excursion (for kids ages 8 and up)
  • Tennis lessons (for kids ages 4 and up)
  • Adventure park
  • Mini disco ONYX
  • Movie night and pirate party


ADDITIONAL INFORMATION

Location
Located on Bavaro Beach, just 30 minutes from the airport.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 4-night minimum stay is required for travel Dec 23, 2016-Jan 2, 2017, Feb 17-Feb 25, 2017, and Apr 8-15, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Sister Property Privileges
In addition to the exclusive restaurants at The Reserve, guests enjoy complimentary access to dining at any of the seven restaurants and 10 bars located at Paradisus Palma Real.

Additional Amenities
To better serve guests, the resort now offers DVD movie and iPod rentals.

TAG
The Reserve at Paradisus Palma Real is a TAG-approved hotel. This certification indicates that the hotel is gay-friendly and enforces non-discriminatory policies, provides diversity and sensitivity training for employees and empowers customers and employees to be "watchdogs" of its gay and lesbian business practices.

Family Concierge Program
The resort has launched a Family Concierge Program for families, including amenities such as children-sized slippers, towels and bathrobes and Sony PlayStation video games upon request. The service also includes walkie-talkies for parents to communicate with the concierge, as well as milk and juice for the mini bar. The Family Concierge Program requires additional fees.



All hours, fees, amenities, information and services are subject to change without notice.
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