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The Grand at Moon Palace Cancun

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $1,099 All-Inclusive
Info Customer Reviews Questions & Answers

This splashy new resort is sunshiny bright and ready for you. Luxurious guest rooms, a variety of cuisines to suit all y ... More

Customer Rating 4 Reviews
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.2
Dining Options
 
4.6
Room Comfort
 
4.4
4.6 out of 5
"We were coming off of an incredibly busy school year and looking for a vacation that was relaxing but entertaining for the kids. The Grand at Moon Palace did all of that and more. The spa exceeded our ..." – julzink
4 out of 5 (80%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.2
Dining Options
 
4.6
Room Comfort
 
4.4
4.6 out of 5
"We were coming off of an incredibly busy school year and looking for a vacation that was relaxing but entertaining for the kids. The Grand at Moon Palace did all of that and more. The spa exceeded our ..." – julzink
4 out of 5 (80%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 4 reviews. Sort by
July 19, 2017
First timer

Great resort. Everyone was so nice. Food and drinks were great. We tried to visit as many restaurants as possible. We enjoyed all the restaurants we were able to visit. Beach was pretty to look at but not as prestine because of the seaweeds.


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Houston, Texas
Age: 45-54
Travel: 1-2 trips/year

July 18, 2017
Really great resort

The rooms were clean and spacious with each room having its own 2 person whirlpool. The staff was amazing and helpful. There was so much to do, I wish we had been able to stay 2 weeks instead of one! Very family friendly and courteous!


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Texas
Age: 45-54

June 6, 2017
An actual vacation

We were coming off of an incredibly busy school year and looking for a vacation that was relaxing but entertaining for the kids. The Grand at Moon Palace did all of that and more. The spa exceeded our expectations, the restaurants were phenomenal, and we did the Jungle Maya expedition which was a blast. Oh yeah, the pools and beach were so very much fun! We will definitely come here again.

An actual vacation
4 of 4 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Denver, CO
Age: 35-44
Travel: 1-2 trips/year

March 27, 2017
Just fair

The resort was booked with the idea it was finished and entire facility open and available for use. Not true at all. The restaurants did not have all the items on their menu available which I think was unusual since it was food and I assume could be ordered and provided per the menu. We would leave our room in the morning and come back around 5pm and the room was still not cleaned and fresh. We would have to call for housekeeping to come. We put our belongings in the safe the first day of arrival and used the safe daily to access our jewelry and watches for the dinners but on the third day I was not able to get into the safe so I called security they came and opened the safe for me. The day we left I took everything out of our safe and while at the airport my husband went to purchase breakfast and asked if I took any of his cash and I said no. Well somehow $600.00 was missing from his cash in his wallet. We immediately called the resort when we arrived home and spoke to public relations and gave them the information but have not heard back from anyone. We always put our cash in the safe upon arrival since we booked at an all inclusive resort. I found it odd I could not get into the safe after accessing it prior but did not think anything of it. Overall resort was okay until the cash came up missing. Not interested in returning.


25 of 28 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
User Image

From: Saint Louis Missouri
Age: 45-54
Travel: 7+ trips/year

Room Information

1316 rooms that all include balconies, liquor dispenser, mini bar, in-room snacks, Lavazza coffee maker, CHI® Bath amenities, CHI® Hair dryer & flat-iron, bathrobes and slippers, in-room safe, telephone, Smart TV, alarm clock, 24-hour room service, free Wi-Fi, pillow menu, beach bag and nightly turn down service.

Room Details

Grand Deluxe - Resort View
Hotel/Studio Unit Details

Grand Deluxe - Garden View
Hotel/Studio Unit Details

Grand Swim Up Suite
Hotel/Studio Unit Details

What's to Love

This luxury resort lets you vacation in style while enjoying all the amenities - nine pools, ten restaurants and cocktails everywhere.
 

What We'd Change

The resort is large, but it's easy to navigate and find your way to your favorite spots.
 

Why You Should Go

You'll be dipping your toes into some of the prettiest waters and white sandy shores. Plus, the Awe Spa - is one of the largest. Time to chillax.

Available Amenities

  • Cable/Satellite TV
  • Children's Activities
  • Daily Maid Service
  • Kids Club
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 6 Bars/Lounges
  • 10 Restaurants
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Watersports Center
  • Wireless Internet
  • Fitness Center
  • Beach Towels
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Butler & Bell Staff
  • Handicap Rooms (on request)
  • Pool/Beach Bar
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Mayan Ruins
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

The Grand at Moon Palace Cancun

Carretera Cancun-Chetumal Km. 36.5

011-52-998-881-6000

Hotel Description

The Grand at Moon Palace Cancun: A Whole New Level of Luxury

This splashy new resort is sunshiny bright and ready for you. Luxurious guest rooms, a variety of cuisines to suit all your taste buds, delicious cocktails and nine pools that you can lounge around all day long. Plus, you'll have your own stretch of beachy, white sands. Beach lovers, I think you've found your vacay oasis.

DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Buffet
Type: International
Hours: Breakfast - daily, 6:45am-11am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: This restaurant serves International breakfast, lunch and dinner buffets.

Asian
Type: Asian
Hours: Dinner - daily, 5:30pm-11pm.
Description: A la carte dinner. Reservations requested.

French
Type: French
Hours: Dinner - daily, 6pm-11pm.
Description: A la carte dinner. Reservations requested. *Not a part of all-inclusive.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Italian
Type: Italian
Hours: Dinner - daily, 6pm-11pm.
Description: A la carte dinner.

Lebanese
Type: Lebanese
Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-11pm.
Description: Breakfast and dinner buffet.

Steakhouse
Type: Steak
Hours: Dinner - daily, 6pm-11pm.
Description: A la carte dinner.

Peruvian
Type: Peruvian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: Breakfast and lunch buffet and a la carte dinner.

Caribbean
Type: Caribbean
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: This open-air spot by the pool serves a buffet for breakfast and lunch, and a la carte Steakhouse for dinner.
Dress code: Casual.

Mexican
Type: Mexican
Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-11pm
Description: Breakfast buffet and dinner a la carte.

Los Tacos
Type: Mexican
Hours: Breakfast (Continental)-Daily, 6am-7am; Breakfast - daily, 7am-11am; Lunch and dinner - daily, 11am-11pm.
Description: Located in the golf club house, offering a buffet breakfast and lunch with an Italian a la carte dinner menu. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Snack Selva
Type: Snacks
Hours: Daily, 11am-5pm.
Description: A la carte snacks.

Tapas & Wine Bar
Type: Tapas
Hours: Daily, 4pm-10pm.
Description: Light bites and wine.

Sweet & Coffee
Type: Coffee
Hours: Open 24-hours.
Description: Variety of coffees, sweet bites and gelato.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
Daily, 9am-1am.

Sweets & Coffee
Open 24-hours.

Beach Club
Daily, 10am-10pm.

Teens Arcade & Pizzas
Daily, 10am-10pm.

Swim-up Bar Peruvian
Daily, 9am-5pm.

Swim-up Bar Caribbean
Daily, 9am-5pm.

Wet Bar Grand Terrace
Daily, 9am-5pm.

Lounge Bar Caribbean Terrace
Daily, 5pm-11pm.

Disco
Mon, Wed, Fri, & Sat, 10pm-3am.



BEACH

The Grand at Moon Palace Cancun is located on a beautiful stretch of white, sugary beach. Non-motorized water sports and activities are also available at the beach.

POOLS

The resort offers nine outdoor pools, two that are for adults-only.

SPORTS/ACTIVITIES

Water

  • Dive tank
  • Scuba diving demonstration
  • Water volleyball
  • Water aerobics
  • Water polo
  • Non-motorized water sports

Available for an additional charge:

  • FlowRider Double wave simulator

Land

  • Tennis
  • Basketball
  • 2 fitness centers
  • Beach volleyball
  • Soccer
  • Yoga
  • Pilates
  • Arcade

Golf
The Grand at Moon Palace Cancun is home to one of two Jack Nicklaus Signature golf courses in Cancun.



INTERNET

Complimentary Wi-Fi is available throughout the resort. Palace Resorts also offers a custom mobile app to allow guests to keep up to date on the latest specials and promotions.

SPA SERVICES

The Awe Spa has full-service, world-class treatments, including:
  • Massage
  • Bath therapies
  • Facials
  • Body scrubs
  • Contrast lagoon
  • Herbal steam room
  • Dry sauna
  • Pressure showers
  • Hydro-reflexology


WEDDING/HONEYMOON

The Grand at Moon Palace Cancun offers a number of wedding packages to help make your dream wedding a reality. With an on-site wedding planner to take care of the details, you can rest assured that Moon Palace will have all your details covered. Please contact the resort directly for information on the complimentary wedding package and more.

CHILD CARE

  • Ping-pong
  • Billiards
  • Xbox
  • Air hockey
  • Mini-golf

The Teen Club offers kids 12 and up supervised activities and sports.



ADDITIONAL INFORMATION

Location
The Grand at Moon Palace Cancun is located 10 minutes from Cancun International Airport (CUN) and 40 minutes from downtown Cancun.

Check In/Check Out
Check-in: 3:00 pm. Check-out: 12:00 pm
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required with the following exception:
A 5-night minimum stay is required from Dec 24, 2017-Jan 3, 2018 and from Mar 25-Apr 1, 2018.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some Restrictions apply.

Conditions

  • Calls must be made from your room.
  • Other international calls will be charged at a special rate.
  • If unused, this service cannot be exchanged for cash value.

Excludes:

  • Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
  • 800 calls
  • Calls through an outside operator
  • Collect calls
  • Calls using other phone companies
  • Calls to cell phones within Mexico

Resort Update
The Grand at Moon Palace has advised that the opening of the Water Park has been delayed. At this time they do not have a definitive opening date. They are working diligently to ensure that guests have a memorable experience during their stay and have offered those affected complimentary tickets and transportation to the near by Ventura Water Park until the Water Park at The Grand at Moon Palace has opened, details will be provided to guests upon arrival.

The Jack Nicklaus Signature Golf Course located at Moon Palace Cancun will be closed August 18 - October 29, 2017. Guests can still use the Resort Credit toward rounds of golf or the Unlimited Golf offers at the Riviera Cancun Golf Course. Complimentary transportation will be provided to the Riviera Cancun Golf Course, a Jack Nicklaus designed course, and it is conveniently located near Moon Palace Cancun. As a second option, guests will also have access to use the Resort Credit or Unlimited Golf offers at the Grand Coral Golf Course, located in Playa del Carmen.

The Moon Spa & Golf Club will be closed from August 15 - November 15, 2017, for ongoing enhancements. Guests of Moon Palace Cancun staying in the Sunrise or Nizuc sections may book spa services at the Awe Spa located at The Grand at Moon Palace Cancun. Guests booking spa services at The Grand will have full access to the resorts' amenities without having to purchase a day pass.

All hours, fees, amenities, information and services are subject to change without notice.
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Kids/Teens Stay & Eat More
4 days, 3 nights
Travel Dates 7/27 - 8/19
Starting at $1099 was $1539
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Final day to book!
Kids/Teens Stay & Eat More
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Starting at $1279 was $1749
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Kids/Teens Stay & Eat More
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Starting at $1109 was $1529
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Call one of our U.S. based Beach Experts.

(800) 915-2322
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All Mexico - Riviera Maya Resorts