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Sirenis Punta Cana Resort Casino & Aquagames

Dominican Republic - Punta Cana

Our Rating
4 Nights with Air from $749 All-Inclusive
Info Customer Reviews Questions & Answers

If you can no longer resist the siren song of the warm Caribbean sun, grab your sweetie and the kiddos and head down to ... More

Customer Rating 61 Reviews
Value
 
3.0
Service
 
3.1
Beaches & Pools
 
3.7
Dining Options
 
2.7
Room Comfort
 
2.4
2.9 out of 5
"The most beautiful thing is the people. Was an excellent vacations. Nice resort in all aspects. Food, bar, accomodations, service, everything. Thanks to all the people in Sirenis" – Familiasuper
31 out of 73 (42%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.0
Service
 
3.1
Beaches & Pools
 
3.7
Dining Options
 
2.7
Room Comfort
 
2.4
2.9 out of 5
"The most beautiful thing is the people. Was an excellent vacations. Nice resort in all aspects. Food, bar, accomodations, service, everything. Thanks to all the people in Sirenis" – Familiasuper
31 out of 73 (42%) customers would recommend this product to a friend.
Bed Bathroom sunset at dinner Beach view
All Customer Reviews
1-4 of 61 reviews. Sort by
March 23, 2017
Quality Vacay

Serenis Punta Cana was by far the best vacation I've taken. The service was outstanding from the time my family entered the resort until we transported out. The weather was beach perfect. The kids enjoyed the water while the adults simply enjoyed relaxing and sleeping on the beach. The food was great and again service was outstanding. The dune boogie excursion was one of the wackiest, dirtiest and funniest excursions I've ever experienced and I would do it over and over again. Definitely a do over!!!! Overall the experience was awesome and we cannot wait to return in the future with more family members. An A-rated experience.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Tennessee
Age: 45-54
Travel: 3-6 trips/year

January 12, 2017
We wanted out the first day. then it got worse.

We arrived at the resort at about 3 pm Friday.  We checked into our room and everyone was heading to enjoy the rest of the sunlight at the beach.  We notice the room was not finished ( no towels, no soap, no hand towels, no water, no toilet paper and more).  Non potable water in the rooms.  The room was rough with nasty things in the bath tub and bathroom.  The furniture, curtains and area looked like it was through a war.  The boys found dead cock roach's.   I called the front desk and told them to finish the room and we would be back in a couple of hours.  My wife went to the concierge  to book restaurant plans for the week.  They told her to come back later. We went down to the beach and the boys jumped in the Ocean to enjoy the water.  My wife Stacey took the towel cards to get the kids beach towels.  She was told "no more towels today."  When the kids were done in the Ocean we took them soaking wet to the room without towels.  Arrived back in the room in the same condition.  I called the front desk and asked for the room to be completed again.  I offered to pay for a case of water for the room.  Dehydrated, starving and dirty, we can't take showers, can't drink water from the room, can't brush teeth and can't use the bathroom.  After going the buffet ( only choice) we took the kids back to the room and we now had towels.  Still without water, bathtub with nasty things all over it, still no toilet paper and no water.  We couldn't use our rooms toilet.   Kids couldn't brush their teeth.  After being awake and travelling for 20 hours they were ready for bed.  As we put them to bed we noticed now pillow covers and holes in the pillows like mice ate through along with dirty stains.  I tried to call the desk again, the phone didn't work. This was the last straw. At almost midnight we went to the lobby to request a room change.  The poor folks at the service desk were overwhelmed with people complaining about their rooms and service.  Later we discovered they were all new in their positions due to a mass turnover.  Stacey pleaded our situation that we couldn't use the bathroom, couldn't brush our teeth, didn't have water to drink and didn't want our family to be subject to these conditions.  She was told to return the next morning for more options.  That's when we called Cheap Caribbean for help.  We didn't want another room, we wanted out.  Wanted out of this resort.  We understand limited options would be available being a holiday week.  We didn't have WIFI and couldn't access our Email  and didn't receive any call/text our my cell phone.  We did receive a room change the next day with some improvement, a number of other issues continued to occur that I won't describe to bore you with.  Including three days of meeting with the concierge and not being able to secure reservations at the restaurants we wanted, then later finding the restaurants less than 50% filled.  This was a attempt to secure cash for appointments.  More explanations are available.  The vacation wasn't a disaster and we can tell you about the great things, but mostly off site of the resort.  Not what we paid for, not what we expected. We wanted out.  


4 of 4 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Illinois
Age: 45-54
Travel: 1-2 trips/year

October 8, 2016
Never Again!

This was the worst vacation that I have ever been on and I would never go back to anything Sirenis again! The service, with the exception of a couple eager concierge people and buffet staff was below average and when I did get help they were rude. The food, in my and my groups opinion, was atrocious and down right disgusting. The lobster dinner which was an extra charge was not even fit for dogs and it would have been animal cruelty to give it to them. Their version of a hamburger matches no other version I have ever seen or heard of. It looked like a pork chop and was extremely red and uncooked to where it was crunchy! Their themed restaurants were far from "nailing it in the head" authentic. Route 66 American restaurant was ridiculously absurd and the food was not a good memory. I had what was supposed to be "AUTHENTIC" Chicago Style Pizza and I can definitely tell you that they FAILED! The crust was like church bread and the pepperoni was a dark brown and I have still yet to figure out what the sausage was. The buffets were basically the same EVERYDAY and was simply playing a game of Russian roulette with your bowels. The pool and beach were nice but the the tables under your umbrellas were defective and unusable. The staff was slow to collect dirty dishes so a lot of your view was of uneaten food and drink that the many birds were the only ones to enjoy. Casino? Absolute joke of variety (20 machines and 4 tables) and the casino staff did not make me want to come back to the casino. What you see on the website for the rooms offered you are like, "Wow!" but when you get there and see the rooms offered...there is no "Wow!" Our room was a hole and it was joke. We had mold in the shower and the patio door handle and latch popped right out when used. The toilet did not handle what damage was done by the food and just started running whenever it felt like it. The closet doors kept popping off the tracks and the fully stocked room fridge consisted of a bottle of water and three sodas. Our patio had two chairs with severely weather fabric and one of the chairs had an arm that was not secured and kept falling off. We asked for new chairs three times and never received new chairs so we dealt because they did not care. We cannot discuss prices but I will say SHOCK, AWE and RIPOFF sum up my opinion. This resort had very little to offer and after the first three hours you are there, you have seen all they have. They shut down the pool and beach at 6pm and enforce that! I would never go back to this resort even if it was completely free and first class all the way. It was a terrible experience through and through with some small exceptions. Go somewhere else for your vacation because Sirenis does not bring forth a relaxing or awesome vacation experience. Beach lovers stay away! Vacationers stay away!


6 of 8 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Milwaukee, WI.
Age: 35-44
Travel: 3-6 trips/year

July 28, 2016
Family vacation

The resort was great overall. The food options were limited at resort as you were only allowed 2 other options for dinner during the stay so we had to eat a Buffet pretty much the whole time. Jade Restaurant was great and entertaining. There definetly was a language barrier there, not enough english speaking people to converse with. I asked a few times for something and never got a response just an "OK" or "sorry" Our room was fine except when we arrived the bathroom was dirty and asked for someone to clean it again, we called 3 times and no one ever showed up. Poor service on that one. Loved the beach and pool area, drinks good and poolside bars great, good food there as well. Aquagames were great. Too bad it was outside of the resort, far to walk in the heat and no transportation to go there. There was one area of the pool that was so hot, we went there only once and stayed in the deeper end of the pool where it was cool and so much better. Resort was clean and grounds were really kept up. Good trip with the family


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Southern Calif
Age: 55-64
Travel: 3-6 trips/year

Room Information

Sirenis Punta Cana Resort is a combination of two great hotels with comfortable rooms to choose from.

Room Details

Standard Double with Water Park
Hotel/Studio Unit Details

Junior Suite with Water Park
Hotel/Studio Unit Details

What's to Love

There's plenty of space for everyone to enjoy at Sirenis Punta Cana. And with swimming pools, a water park and gorgeous beach, you can take your pick at where you'd like to splash about.
 

What We'd Change

With so many activities, it is sometimes hard to know what is going on, but you definitely won't get bored unless you want to.
 

Why You Should Go

It's easy to find entertainment here of all types. Sporting activities, water activities and entertainment day and night!

Available Amenities

  • Tour Assistance
  • Banquet Facilities
  • Business Center ($)
  • Cable/Satellite TV
  • Casino ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Playground
  • Pool Bar
  • Swimming Pool(s)
  • Scuba Diving ($)
  • Windsurfing
  • 24 Hour All-Inclusive
  • Archery
  • Dance Classes
  • Ping Pong
  • Nightclub/Disco
  • Non-Smoking Rooms (on request)
  • 9 Bars/Lounges
  • Darts
  • Shopping
  • Multilingual Staff
  • Theater
  • Canoes
  • 11 Restaurants
  • Fax Machine ($)
  • Beach Towels
  • Catamarans
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Mini-Mart
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Sports Bar
  • Tour Desk
  • Tennis Courts
  • Pool Towels (complimentary)
  • Introductory Scuba Lesson
  • Evening Entertainment
  • Car Rental Available ($)
  • Dive Shop ($)
  • ATM/Banking ($)
  • Doctor on call 24 hours


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Casino(s)
  • Dive Shop(s)
  • Fitness Center
  • Grocery Store(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Medical Facilities
  • Motor Boat Rentals
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Volleyball Court(s)
  • Watersports Rentals
  • Windsurfing

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

Sirenis Punta Cana Resort Casino & Aquagames

Playa de Uvero Alto

809-688-6490

Hotel Description

Sirenis Punta Cana Resort, Casino & Aquagames: Fun for Everyone

If you can no longer resist the siren song of the warm Caribbean sun, grab your sweetie and the kiddos and head down to Sirenis Punta Cana Resort, Casino and Aquagames, where 1,300 ft of white-sand beach and a humongous sparkling pool are the perfect vacation setting.

Kick off your flip-flops and let your toes sink into the sand as you claim your complimentary lounger and spend the afternoon musing about how many shades of blue there are in the Caribbean Sea. If you prefer your sun-worshiping to be near a freshwater pool, order up a frosty Caribbean Breeze from the swim-up bar at the pool and take chilling to new heights. And you won't have to go far to satisfy a snack attack either! The whole family's got their choice of 11 restaurants total including four buffets.

The kids will love slipping and sliding at the new Aquagames Water Park, where they'll get free access to the thrilling slides and themed children's area. Big kids can speed down water tubes while smaller ones can delight in the smaller pools with water jets and sprinklers.

And the fun doesn't stop after the sun goes down since rockin' entertainment is offered each night at Sirenis. Kids even have their own mini disco! For something a little more grown-up, check out the scene at El Bonche Nightclub & Disco, or head to the casino to test Lady Luck's mood.

This hotel is All-Inclusive.
Features include:

  • Buffet meals (breakfast, lunch and dinner)
  • House wine by the glass with meals
  • Three guaranteed a la carte themed dinners at Japanese, Italian, Vegetarian, Mediterranean, Mexican and steakhouse restaurants
  • 24-hour snacks
  • Local and international alcoholic drinks and soft drinks
  • Soft drinks in the mini-bar replenished daily
  • Towel service at the pool
  • Non-motorized water sports (one hour per guest, per day)
  • Intro diving lesson in the pool
  • Entrance to the disco (drinks included)
  • Entrance to Aquagames Park


DINING

Macao
Type:
Buffet
Hours: Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 7pm-10pm; Late night snacks - daily, 11pm-7am
Description: Located at the Cocotal, serving full buffets for breakfast, lunch and dinner.

Sanoa
Type: Buffet
Hours: Breakfast - daily, 7am-10am; Dinner - daily, 7pm-10pm
Description: Located at the Tropical, serving full buffets for breakfast, lunch and dinner.

Nuevo Mexico
Type:
Mexican
Hours: Daily, 6:30pm-10pm
Description: A la carte fine dining restaurant located near the beach and pool. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers, shirts with sleeves, no sandals.

El Rancho
Type:
Steakhouse
Hours: Daily, 6:30pm-10pm
Description: A la carte fine dining restaurant located near the beach and pool. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers, shirts with sleeves, no sandals.

Mare Nostrum
Type:
Mediterranean
Hours: Daily, 6:30pm-10pm
Description: A la carte fine dining restaurant, located at the Cocotal. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers, shirts with sleeves, no sandals.

Route 66
Type: American
Hours: Open daily
Description: American diner offering build you own burgers, hot dogs, and other American classics.
Dress code: Long trousers and shirts with sleeves and no sandals.

Cinnecita
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: A la carte fine dining restaurant located at the Tropical. Reservations are required.
Dress code: Long trousers and shirts with sleeves and no sandals.

Jade
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: A la carte fine dining restaurant located at the Tropical. Reservations are required.
Dress code: Long trousers and shirts with sleeves and no sandals.

Il Giardinetto
Type:
Gourmet
Hours: Daily, 6:30pm-10pm
Description: A la carte fine dining restaurant, located at the Cocotal. Reservations are required. Additional supplement, payable on site, is required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers, shirts with sleeves, no sandals.

Bohio
Type: Snack Bar
Hours: Daily, 10:30am-6pm
Description: Buffet snack bar located between the beach and the pool.

Batey
Type:
Snack Bar
Hours: Daily, 10:30am-6pm
Description: Buffet snack bar located between the beach and the pool.

Hours are subject to change.

BARS/NIGHTLIFE

La Pergola
Lobby bar. Daily, 9pm- 1am

La Piramide
Lobby bar featuring live music. Daily, 5pm - 11am

La Yola
Swim-up bar. Daily, 10am - 6pm

El Coralino
Swim-up bar. Daily, 10am - 6pm

Uvero
Beach bar. Daily, 10am - 11pm

Bohio
Buffet snack bar serving light fare and drinks. Daily, 11am - 11pm

Batey
Buffet snack bar serving light fare and drinks. Daily, 11am - 11pm

El Trago
Theater bar. Daily, 8pm - 11pm

Los Haitises
Sports bar. Daily, 10am - 11pm

La Cana
Theater bar. Daily, 8:30pm - 11:30pm

Night Life
Entertainment theater with professional shows and an evening entertainment program. Complimentary entrance to El Bonche Nightclub & Disco for adults 18 and over. Daily, 11pm- 2am

Casinos
Slot machines, table games and bar. Daily, 4pm - 3am



BEACH

Sirenis Punta Cana Resort, Casino & Aquagames is located on 1,300 feet of Uvero Alto Beach backed by a coconut grove. Complimentary towels and loungers are available at the beach.

POOLS

The resort features a giant pool with beach-style access, two separate children's pools and a new 129,166-square-foot water park. A terrace, solarium, deck chairs, sun umbrellas and towels are available for guests.

SPORTS/ACTIVITIES

Water

  • Introductory scuba lesson in the pool
  • Windsurfing
  • Canoeing
  • Snorkeling
  • Catamaran
  • Pool aerobics

Land

  • Table tennis
  • Tennis
  • Football
  • Beach volleyball
  • Gym


INTERNET

Sirenis Punta Cana offers Wi-Fi access in public areas for an additional charge.

SPA SERVICES

The resort doesn't currently offer spa services.



WEDDING/HONEYMOON

Sirenis Punta Cana offers wedding and honeymoon services for additional charges. Contact the front desk for more details.

CHILD CARE

The Mini Club offers supervised activities for children ages 4-12. Daily, 3pm - 10pm.
  • Playground
  • Mini-disco
  • Games area


ADDITIONAL INFORMATION

Location
Sirenis Punta Cana is located about 45 minutes from the Punta Cana International Airport

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Stay
A 3-night minimum stay is required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Facilities for Disabled
All the public areas in the resort are accessible, and several rooms are adapted for handicapped guests.


Resort Update
Sirenis Punta Cana Resort Casino & Aquagames has advised that renovations on the Tropical (Junior Suite) side of the resort will begin on May 1, 2017. Due to all rooms on this side being closed, Sirenis does not anticipate any disruption on the Cocotal (Standard) side of the resort and noise level should be minimal. Expected completion is set for late December 2017.



All hours, fees, amenities, information and services are subject to change without notice.
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Depart:  
Number of Rooms:
 
Room 1 Details:
  • Standard Double with Water Park
  • Travel: September 1 - October 31
  • Book by: October 24
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5 days, 4 nights
Travel Dates 4/18 - 5/31
Starting at $749 was $939
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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6 days, 5 nights
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Starting at $819 was $1349
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