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Sheraton Puerto Rico Hotel

Puerto Rico

Our Rating
Hotel with Air Best Rate Guaranteed
Info Customer Reviews Questions & Answers

If you're catching a cruise or exploring beautiful Puerto Rico, then Sheraton Puerto Rico Hotel is the place for you to ... More

Customer Rating 34 Reviews
Value
 
3.9
Service
 
4.1
Beaches & Pools
 
3.7
Dining Options
 
3.1
Room Comfort
 
4.3
4 out of 5
"Sheraton Hotel and Casino was amazing! Customer service was great. You feel welcomed from the moment you walk through the doors. Puerto Rico is amazing I was born there and had not been back since 2002..." – BeeNCee
36 out of 45 (80%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.9
Service
 
4.1
Beaches & Pools
 
3.7
Dining Options
 
3.1
Room Comfort
 
4.3
4 out of 5
"Sheraton Hotel and Casino was amazing! Customer service was great. You feel welcomed from the moment you walk through the doors. Puerto Rico is amazing I was born there and had not been back since 2002..." – BeeNCee
36 out of 45 (80%) customers would recommend this product to a friend.
Pool view
All Customer Reviews
1-4 of 34 reviews. Sort by
May 11, 2017
Birthday fun

It was my Husband Birthday and he enjoyed every minute of it. Everyone was so friendly the rooms were nice and comfortable. The Hotel was right in the middle of everything. The flight was good. The website send out an extra email when I couldn't find my itinerary they called me to make sure I had everything I needed. One of the best vacation yet!!!!!

Birthday fun
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Miami
Age: 35-44
Travel: 3-6 trips/year

March 30, 2017
Reciew

Puerto Rico is beautiful ,our stay at the Sheraton,overall is well. However the pool is not what it seems as it's 4 ft deep. Apparently continental breakfast is not for all guests.


1 of 2 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
User Image

From: New York ny
Age: 19-24
Travel: 1-2 trips/year

January 3, 2017
Great hotel, superb staff, and nicely positioned!

This is a very nice hotel with great dining options, wonderfully accommodating and helpful staff, very clean, nice casino, and well positioned near Old San Juan. The pool is on the fourth floor overlooking the city - just beautiful! The only negative comment that I would have is that it is not walkable to Old San Juan. We did walk it, but it was too far and not through nice areas. I would recommend a $6 cab ride too and from.


0 of 3 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Washington, DC
Age: 45-54
Travel: 7+ trips/year

August 15, 2016
beautiful hotel

The review are amazing! Pool is perfect. Staff is very sweet. Hotel was very comfortable! hotel is in a location that is away from everything. You need to take a 15 dollar cab ride everywhere you go. You can walk to conado but in the heat you really do not want to walk more then 10 mins and the walk is a good 20 mins. I am NY girl and the walk to beach was pretty hard and at one point unsafe. the walking sign was not working and you had to run across a busy highway to get to it. the cost of the food in the hotel was very high and there is nothing walking distance to get some cheap snacks. You have take a cab to walgreens to get it. Also at night the options are limited!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
5.0
User Image

From: new york
Age: 25-34
Travel: 3-6 trips/year

Room Information

Each of the hotel's 503 guest rooms, including 22 superbly appointed suites, feature the Sheraton Signature Sleep Experience for a great night's sleep, as well as contemporary decor and a warm, inviting atmosphere. You'll also find thoughtful touches like flat screen televisions and luxurious bathrobes and IPOD docking station. Dual-line phones, a well lit desk, single cup coffee brewers, an ergonomic chair and high speed internet access make working a pleasure. Microwaves and refrigerators are available on request for an additional fee and are not guaranteed amenities.

Room Details

Traditional Room
Hotel/Studio Unit Details

Superior Room
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

What's to Love

The infinity swimming pool boasts amazing fourth-floor views over the bay. Cabanas and drink service mean urban serenity is close at hand.

 

What We'd Change

The resort's downtown location means that noise is sometimes louder than it is at resorts in beach locations. Ask for a high floor if you're sensitive to street noise.

 

Why You Should Go

The Sheraton Puerto Rico Hotel is located in the heart of the city with lots of shops, restaurants and things to do in the area.

Available Amenities

  • Business Center ($)
  • Casino ($)
  • Concierge Services
  • Conference Facilities ($)
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Laundry Services ($)
  • 24 Hour Front Desk
  • Parking
  • Safe Deposit Box
  • Medical Services ($)
  • Non-Smoking Rooms (on request)
  • 2 Restaurants
  • 2 Bars/Lounges
  • Multilingual Staff
  • Spa ($)
  • Massage/Spa Treatments ($)
  • Internet Access
  • 24 Hour Room Service
  • Wireless Internet Access ($)
  • Handicap Facilities/Wheelchair Accessible
  • Freshwater Swimming Pool(s)


Nearby Excursions & Attractions

  • ATV Rides
  • Beach
  • Museum(s)
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

An island with endless amounts of activities, Puerto Rico is as diverse as any island in the Caribbean. From exciting, bustling urban areas to more rural, quiet seaside towns, this island has it all.

Sheraton Puerto Rico Hotel

200 Convention Center Blvd

787-993-3500

Hotel Description

Sheraton Puerto Rico Hotel: Indulge in San Juan Convenience

If you're catching a cruise or exploring beautiful Puerto Rico, then Sheraton Puerto Rico Hotel is the place for you to kick up your heels and live a little. This sophisticated hotel near downtown San Juan has everything necessary for you to claim your best vacation.

Grab your favorite swimsuit, and take the elevator to the Sheraton's infinity pool on the fourth floor, where the huge deck and incredible view takes the meaning of hanging by the pool to new heights. With plenty of deck chairs, a sweet Jacuzzi and a nice bar and grill, the pool area is sure to provide just the right kind of relaxation. For a little more serenity, find inner peace at the full-service spa, Zen, complete with sauna, steam room and a body therapy room with a Vichy shower. We highly recommend the Couple Therap-ease, which includes an On The Rocks Stones Body Massage, pedicures and manicures for both of you and unlimited use of the Relaxation Lounge.

This resort is adjacent to the Convention Center and only a short ride to shopping and other sights. Don't miss a chance to see old San Juan, where cobblestone streets and stone buildings take you back to 16th century Puerto Rico.

And once you have enjoyed your ultimate vacation day, head back to your room, where the famous Sheraton Sweet Sleeper(TM) Bed is waiting to help you drift off to sleep in utter contentment.

This hotel is NOT an all-inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.



DINING

Choices
Type: International
Hours: Breakfast - daily, 6:30am-2pm; Dinner, Sun-Thu 6pm-10pm, Fri-Sat 6pm-11pm
Description: Dine on refined modern cuisine with global influences in a sophisticated atmosphere.
Dress code:
Business formal.

Pool Bar & Grille
Type: Caribbean
Hours: Daily, noon-5pm
Description: Enjoy a light snack or a refreshing tropical drink on the fourth floor pool deck, or sit down for a burger, sandwich or other delicious lunch item on the grill menu.

All hours are subject to change.



BARS/NIGHTLIFE

Pool Bar & Grille
Enjoy a snack or tropical drink on the fourth floor pool deck, or lunch from the grill menu. Daily, noon-5pm.

Lobby Lounge Bar
This elegant yet relaxed living room setting is perfect for quick bites or a favorite cocktail. Open, Sun-Wed 2pm-1am and Thu-Sat 2pm-2am.



BEACH

This hotel does not have beach access on-site.

POOLS

The resort's beautiful infinity pool looks out over San Juan Bay all the way to the old city. Bask poolside in one of the resort's cabanas or deck chairs with a cool drink and a light snack from the pool bar. Located on the fourth floor, the pool is surrounded with tropical landscaping, cabanas and an al fresco area. You'll also enjoy the Jacuzzi or the wading pool.

SPORTS/ACTIVITIES

Land

  • Fitness center

Golf
Located at stunning Bahia Beach, this Troon golf course was designed by Robert Trent Jones and is on the grounds of our sister property, entitling our guests to preferred rates that no other guest in Puerto Rico can enjoy at this exclusive course.



INTERNET

Wireless access is available throughout the hotel and in all guest rooms.

SPA SERVICES

Zen Spa Retreat, the resort's full-service spa, covers 6,900 sq ft and includes a variety of treatments and amenities.
  • Massages
  • Facials
  • Body treatments
  • Sauna and steam rooms
  • A tea room
  • Nail care for hands and feet
  • Hair salon and makeup services


WEDDING/HONEYMOON

The resort offers a variety of wedding services and packages, including on-site wedding specialists to take care of all the details. Contact the front desk directly for more information.

ADDITIONAL INFORMATION

Location
Located minutes from the convention center, 10 minutes from Luis Munoz International Airport and just five miles from historic Old San Juan.

Check-In/Check-Out
Check-in: 3pm. Check-out: 12pm.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
The minimum age to check-in at the resort is 21 years old.

Minimum Stay

A 3-night minimum stay is required for travel April 2, 2017 - Dec 30, 2017. for for Deluxe Room & Superior Room

A 3-night minimum stay is required for travel April 26, 2017 - Dec 30, 2017. for Traditional Room

Smoking Policy
Puerto Rico is generally a non-smoking jurisdiction, and many hotels impose strict controls on smoking in guest rooms, public areas, restaurants and by the pools. If you are a smoker, you should contact the hotel directly to get their individual policies.

Cruise Passengers
The Sheraton Puerto Rico Hotel is located across from the Pan American Cruise Terminal. Customers disembarking at the end of a cruise in the morning may store their luggage on a complimentary basis, prior to afternoon return flights to the US mainland.


All hours, fees, amenities, information and services are subject to change without notice.

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Room 1 Details:

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST