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Secrets Playa Mujeres Golf & Spa Resort

Mexico - Cancun

Our Rating
3 Nights with Air from $839 All-Inclusive
Info Customer Reviews Questions & Answers

Imagine this: you've fallen asleep under a palapa on a private beach with the song of the sea caressing your soul. You s ... More

Yes, this Eden-by-the-Sea can absolutely be yours.

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Customer Rating 155 Reviews
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.5
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"We stayed at Secrets Playa Mujeres for our honeymoon and had an amazing time. The staff was great and extremely attentive. From check-in to check-out we had great service the entire week. The food and ..." – CaribbeanVaCa
146 out of 173 (84%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.5
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"We stayed at Secrets Playa Mujeres for our honeymoon and had an amazing time. The staff was great and extremely attentive. From check-in to check-out we had great service the entire week. The food and ..." – CaribbeanVaCa
146 out of 173 (84%) customers would recommend this product to a friend.
Secrets playa mujeres Scammer Alert Secrets Playa Mujeres at night Good friends Extremely Blessed! Night view of courtyard Genius!!!!! Priceless experience View from our balcony Resort from room balcony View from my room
All Customer Reviews
1-4 of 155 reviews. Sort by
April 24, 2017
Great but not five star

This was my first time in Mexico and also my first time at a secrets resort. I have vacationed at others all inclusive resorts in the past but never to the quality and level of secrets! I'll start at the beginning........... - Ground transportation was included in my CC package. My CC representative gave clear and detailed instructions where to go what to look for and Airport dos and don't.... however Amstar transport driver were friendly but the go right in after the welcome... trying to offer a 90 minute session at the resort ( some kind of sale pitch time share ) we refused . We were not allowed on the van until three more different Amstar associates spoke with us about the same time share session we refused every time we were hot very tired and just wanted to get to The resort. I explain to them that I was a little ill and needed to get some restthey were not considerate at all their main goal was to get you to consider this session .we finally bordered and was taken to the resort -arriving at the resort was splendid we greeted with a cool towel and bubbly , nice but were not drinkers. Our bags were taken and check in was quick.We were told to see the Amstar drivers after check in to schedule our transportation for departure. Well that was a joke they didn't us to do that it's already scheduled!!!!! They get you in this room to ask you again and again about this 90 minute timeshare session Tomas was ourAmstar Rep. he was rude , forceful and abrupt !! My boyfriend told him to please stop harassing us he said banging his fist on the desk while taking off his glasses as if he was preparing to have a physical altercation. If you don't like me or my service then get out and find another way to the airport We then asked to speak to a Amstar Manager or supervisor he said something in Spanish to the other Amstar Rep that was next to him. He came over and to us that that Tomas did nothing wrong and if we had just agreed to the session this probably wouldn't have happen. I didn't believe for moment that that was his supervisor and at that moment we knew no one would help us we walked out angry &disappointed what away to start a vacation - we finally being driven from the checking building to the resort, they take you around on golf carts which was nice we had. Chance to briefly see the grounds and it was beautiful clean trees of all kind around the intire estate. The driver was friendly and helpful , making small talk and wishing us a great vacations. I was celebrating my birthday secrets had a cute happy birthday banner when our room door and champagne and cake really nice gesture -The room we had was a junior sweet , it was large ,amenities were basic the slippers and robe was a nice touch . We had a hot tub on the balcony, it wasn't covered . It was dirty. We called house keeping to have it cleaned . They never came.... we saw a house keeping cart in the hallway .we used the cleaner on the cart and washed it out ourselves. Wasn't too happy about that... the room had a musty smell, incense were provided in the room I guest they knew about the smell. We use then and it was better. The bed was ok . The sheets were stained. We immediately went Back to the cart and got clean sheets and the time it wasn't a big deal But Now I feel like we should not have had to do that , we should of demanded them to be changed. By the staff The bathroom was large and clean, plenty of towel and wash cloths( very hard)... we always bring our own. - the pool was beautiful the service at the pool was consistent the server were swift and polite.... a lot of tipping though! Plenty of beach towels provided. The water was the perfect temperature we utilized the pool rear each morning before and after breakfast - The Beach was amazing beautiful water sand picturesque sunrise and sets the waves from the ocean were mesmerizing. The Server on the beach were very slow or non existent. There is a cute little swing bar on the beach.. you'll do better going there then waiting for a sever to appear. The swing bar is just that!! It's has swings you sit in instead of bar stools. It's a lot of fun and makes for great pictures - The restaurant were a hit or miss The buffet is your best bet for breakfast great selection of food , well maintained, clean the servers we the absolute best..again a lot of tipping we also enjoyed the seaside grill The food was excellent the service was fast!!!!! The steak is to die for... the best flavor! We were still in our beach wear but was still able to be seated . We appreciate the kindness of the hostess great place.The Italian restaurant was my least favorite the food was not good the service was horrible I'll server brought our food and never came back to the table Our last night we went in early to packed so decided to dine in the room the service was great the food wea absolutely delicious..... if we had known this in our six days we would have dine in the room every night!,,, -the entertainment staff were fabulous funny and hyped up Diane was the water aerobics instructor she really gave us a work out she had a great personality ,loved her ! The movie theater was great They showed up to date movies and served freshly popped popcorn on soft cushion loungers . We really enjoyed the movie experience. The entertainment was not good we tried it every night but end up walking out..The couples massage was excellent, expensive!!!! We use Hotel credit! I would neve pay $400 for A hour massage. Overall ,The sercrets playa mujures is a great place to relax, not to party nor if your young . We're in our late 40's but we would have like more exciting up beat atmosphere. I would return and I will try more secrets locations. Money well spent..... by the way don't buy any excursion from Amstar , they are rude and over priced you'll get better service and pricing in town or the guys t the beach. Again nice vacay but a little totlaid back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Baltimore Maryland
Age: 45-54
Travel: 1-2 trips/year

April 23, 2017
Second time at a Secrets

Not worth the extra money to upgrade to the preferred section. The "lounge" isn't really a lounge so much as a room with a few tables, computers, tv and shelves that held a few bottles of alcohol. The hors d'oeuvres were okay but nothing special. Premium liquors such as Patron tequila were not offered anywhere. Our room had a nice view but the tub in the bathroom had a bad smell, there weren't enough drawers for both of us and the deck was very small. The pool was nice enough but it isn't the "infinity" pool we were expecting where you can float around all the pool areas without getting out of the water. Many times trays in the buffet were empty and not replaced during the whole time it took us to eat. Spa services and merchandise in the shops were much pricier than we have experienced in the past. Now the good. Service was excellent! Everyone was very attentive and pleasant. We never had to wait to get a golf cart to go to another part of the property. When it rained, they were quick to pull the covers on the cart and there are umbrellas everywhere as well in the closet in the room. It is very convenient having the service/do not disturb buttons. Our room was cleaned well and very quickly. The food that was actually available was delicious. The only foods we didn't care for were only because of personal preference. Definitely a higher quality than at other similar resorts, just not as much variety as at others. We both had a nice vacation but we won't return to this Secrets. We stayed at Secrets Silversands a few years ago and liked it much better and it cost less money.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Sewell, NJ
Age: 35-44
Travel: 1-2 trips/year

April 19, 2017
Excellent stay

Our stay was fabulous. Only complaint was that it was hard to find a good spot by the pool or beach each day because people reserved their chairs by placing a towel to claim their spot and then didn't show up most of the day. This was more frustrating than you can imagine. Apart from that, golden!


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Denver, Colorado
Age: 35-44
Travel: 7+ trips/year

April 17, 2017
Great vacation

This was my first time going to an inclusive resort. Service and friendliness of the employees was fantastic. The resort was clean and well kept throughout the day. Food options were excellent as well. Pools were relaxing, some entertainment but not too much. The beach was great; however, a lot of seaweed. The water is not clear like they show in the pictures. The resort will pressure you into listening to a presentation about their vacation club. I would only listen if you have the money to spend and don't care about losing two hours of your time. They did reward us with spa gift money. We did get a massage that was great but not necessary.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: West Chester, PA
Age: 35-44
Travel: 1-2 trips/year

Room Information

Secrets Playa Mujeres Golf & Spa Resort features 424 luxurious suites with some offering spectacular views of the Caribbean Sea. Each suite comes equipped with private balconies or terraces and are decorated with local wood elements. Other amenities include air conditioning, satellite TV, direct-dial telephones and much more.

Room Details

Junior Suite Garden View
Hotel/Studio Unit Details

Junior Suite Swim Out
Hotel/Studio Unit Details

Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Premium Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Swim Out Ocean View
Hotel/Studio Unit Details

What's to Love

The welcome cocktail & cool towel after the cramped-with-strangers Germ Fest - your plane ride.

The gorgeous, sugar-sand beach is 100 yards from the pool. (It'll send you over the edge - in the good way).

Expansive suites with ocean views that are so breathtaking you almost stop breathing. (Luckily, there are medical facilities near).

Room interiors are warm, earthy tones with contrasting cream fabrics accented with wooden lattice work, crafted locally.

Room Bonus: the Nespresso coffee machines, the baths with hydro tubs and rain showers.

The kick-A spa where you can shake off the stress with the Aromatherapy Salt Glow and a Hot Stone Massage.

"Secrets Box" - stealth access for private room service when you don't want to be disturbed.

Cool stuff to do inside: yoga, cooking & cocktail classes, and darts - so Old School Kewl.

 

What We'd Change

Secrets Playa Mujeres Golf & Spa Resort is located in one of the best locations outside of Cancun. While you aren't located directly in the Hotel Zone, you'll be right in the center of one of the most exclusive areas around.

 

Why You Should Go

It's a quick 35 minutes from the airport - just enough time to work up a thirst for that welcome cocktail.

It's not directly in the Hotel Zone, but close enough, should you get a hankering to get your party on.

You'll get complimentary green fees at an 18-hole signature Greg Norman golf course. Sweet.

Speaking of golf, you can rent a cart to tour the island.

Upgrade to the Preferred Club, get better rooms, afternoon hot and cold hors d'oeuvres and more.

Cancun's famous scene (beachfront restaurants, shopping, etc.) is just 10 minutes away.

Mayan ruins are a heartbeat away. Bring your sturdy, grippy shoes for walking & climbing.

The day trip to Isla Mujeres is aahh-some, but bring your sunscreen - that boat gets hot.

You can exchange your currency at the resort. Bueno!

You can run yourself ragged with tennis, blue water snorkeling, water volleyball, and Hobie cats.

Available Amenities

  • Bar/Lounge
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Currency Exchange
  • Daily Maid Service
  • Kayaks
  • Roll-Away Bed (on request)
  • Scuba Certification ($)
  • Snorkeling
  • Pool Bar
  • Aerobics
  • 24 Hour All-Inclusive
  • Wedding Services
  • Safe Deposit Box
  • Spanish Lessons
  • Medical Services ($)
  • Jet Skis ($)
  • Water Skiing ($)
  • Nightclub/Disco
  • Billiards
  • 6 Bars/Lounges
  • Darts
  • 8 Restaurants
  • Spa Services ($)
  • Audio-Visual Equipment ($)
  • Conference Facilities ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Golf (included)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • Flat Screen Television
  • Outdoor Pool
  • Tennis Courts
  • Fitness Center
  • Beach Towels
  • Beauty Salon ($)
  • Evening Entertainment
  • Swim-Up Bar
  • Fishing ($)
  • Internet Access
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • ATV Rides
  • Chichen Itza and Coba Ruins
  • Cinema(s)
  • Deep-Sea Fishing
  • Dive Shop(s)
  • Golf Course(s)
  • Historical Site(s)
  • Mayan Ruins
  • Museum(s)
  • Nature Park(s)
  • Theme Park

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Secrets Playa Mujeres Golf & Spa Resort

Lote RTH-7-PM-II Lte 1 Mz 1 Smz 3

52-998-283-3600

Hotel Description

Secrets Playa Mujeres Golf & Spa Resort: Live La Vida Loca (or Calma) in Eden

Imagine this: you've fallen asleep under a palapa on a private beach with the song of the sea caressing your soul. You suddenly wake, look around, and see that your immediate area is so uninhabited that you wonder if the rapture hasn't come. Then you see a beach waiter headed your way with your margarita on his tray and think: "Ah, a sign of intelligent life. I can get back to the task of doing nothing."

Yes, this Eden-by-the-Sea can absolutely be yours.

Secrets Playa Mujeres Golf & Spa Resort has everything you have ever wanted in an all-inclusive getaway, and so very much more - the natural beauty of the area is intoxicating. There's a name for all this awesome -Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment - weekly theme parties by the pool. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free WiFi and Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Get your Grub Crawl on with a variety of delish dining spots that include seafood, Italian, Mexican, an international buffet and a rockin' cafe for that eye-opening Joe. And no worries for those with special diet needs - gluten-free, veggie, sugar-free, organic. They've got you covered. At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Market Cafe
Type: International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: A buffet specializing in international cuisine, show cooking experience with theme stations.
Dress code:
Breakfast and Lunch - Casual; Dinner - Casual Elegance.

Oceana
Type: Seafood
Hours: Daily, 6pm-11pm
Description: Fresh fish and seafood prepared in a quiet and romantic seaside setting each day.
Dress code: Lunch - Casual; Dinner - Casual Elegance

Seaside Grill
Type: Grill
Hours: Lunch - daily, 11am-5pm; Dinner - daily, 6pm-11pm
Description: Located pool-side serving a la carte grilled specialties
Dress code: Lunch - Casual; Dinner - Casual Elegance

Portofino
Type: Italian
Hours: Daily, 6pm-11pm
Description: Serving delectable Italian a la carte cuisine
Dress code: Formal

Bordeaux
Type:
French
Hours: Daily, 6pm-11pm
Description: Serving fine French cuisine a la carte.
Dress code: Formal

El Patio
Type: Mexican
Hours: 6pm-11pm
Description: Savor Mexican a la carte cuisine in a traditional and authentic Mexican ambiance
Dress code: Formal

Barefoot Grill
Type: Grill
Hours: Daily, 12:30pm-4pm
Description: Located pool side with stunning ocean views serving a la carte grilled specialties
Dress code: Casual

Himitsu
Type: Grill
Hours: Daily, 6pm-11pm
Description: Specializing in a fusion of Pan-Asian a la carte specialties
Dress code: Casual

Coco Cafe
Type:
Cafe
Hours: 7am-10pm
Description: Enjoy premium coffee and snacks in a casual and relaxed atmosphere at the Coco Cafe.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Talk about a Party Buffet - you've got six epic bars/lounges to choose from: lobby, swim-up bar, music lounge, pool, beachside, theater bar and piano bar. So fluff 'n buff and get on out there.

Rendezvous
Lobby bar. Daily, 10am-1am.

Showtime Bar
Serving cocktails while you enjoy nighttime entertainment. Daily, 10pm-1am.

Manatees Bar
Swim-up bar serving tropical drinks. Daily, 10am-5pm.

Desires Music Lounge
Contemporary music lounge. Daily, 10pm-1am.

Barracuda Lounge
Enjoy tropical cocktails while gazing at the clear-blue Caribbean. Daily, 10am-6pm.

Sugar Reef
Enjoy elegant cocktails and brand beers in the pool area. Daily, 10am-5pm.



BEACHES AND POOLS

Expansive. Famous. Sugar-white sand. These are the words used to describe the beach in this gated community wonderland in a beautiful private area of Playa Mujeres. There are two sparkling pool - a relaxing free-form pool and an ocean-front infinity pool. Travelers report they were never left with an empty drink.

SPORTS/ACTIVITIES

Water

  • Aqua-aerobics
  • Water volleyball
  • Hobie cats
  • Kayaking
  • Non-motorized water sports
  • Snorkeling

Available for an additional charge:

  • Scuba diving
  • Blue Water Snorkeling
  • Jet Skiis
  • Wave Runners

Land

  • Fitness center
  • Beach volleyball
  • Yoga
  • Biking
  • Tennis

Golf
Guests of Secrets Playa Mujeres Golf & Spa Resort can take advantage of complimentary greens fees at Playa Mujeres Golf Course. Please see additional information for more details.



INTERNET

Complimentary Wi-Fi access is available throughout the resort. Guests can also stay in touch with friends and family back home with the interactive Secrets Spa & Resorts mobile app.

SPA SERVICES

The 15,000 sq. ft. Secrets Spa by Pevonia is the perfect place to relax and indulge in a variety of spa treatments for an additional charge. Daily, 9am-8pm. Features include:
  • Massages
  • Hydrotherapy
  • Indigenous treatments
  • Manicures and pedicures
  • Beauty salon


WEDDING/HONEYMOON

Secrets Playa Mujeres Golf & Spa Resort offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

This is an adult-only resort. Therefore, no child care services are available.

ADDITIONAL INFORMATION

Location
Secrets Playa Mujeres Golf & Spa Resort is located 10 minutes north of Cancun and 35 minutes away from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: 12pm.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 4-night minimum stay is required every year for all arrivals Dec 26-31.

Dining Program
The Sip, Savor & See package offers guests of Secrets Playa Mujeres Golf & Spa Resort the chance to Sip, Savor & See all AMResorts properties in the region. Enjoy dinner and live entertainment at neighboring resorts including sipping complimentary cocktails, savoring delicious cuisine at the restaurant of your choice and the opportunity to see that evening's entertainment. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Special restrictions may apply for Christmas and New Year's Eve dinners and special events. Round-trip taxi fare and gratuities not included.

Complimentary Green Fees Policy
From now until April 30, 2015, guests are able to enjoy one complimentary green fee per person, per day, at the Playa Mujeres Golf Club. The use of a golf cart is mandatory and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



Awards
Four Diamond Rating by AAA.



All hours, fees, amenities, information and services are subject to change without notice.
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