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Secrets Capri Riviera Cancun

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $819 All-Inclusive
Info Customer Reviews Questions & Answers

Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yello ... More

Customer Rating 354 Reviews
Value
 
4.3
Service
 
4.7
Beaches & Pools
 
4.1
Dining Options
 
4.2
Room Comfort
 
4.4
4.4 out of 5
"Perfect for couples...unfortunately, my friend and I were not a couple" – Hali
365 out of 424 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.7
Beaches & Pools
 
4.1
Dining Options
 
4.2
Room Comfort
 
4.4
4.4 out of 5
"Perfect for couples...unfortunately, my friend and I were not a couple" – Hali
365 out of 424 (86%) customers would recommend this product to a friend.
On the beach Raccoons Paradise towel art Beautiful resort Birthday room!!! View from our room HANGIN OUT @ THE POOL The view from our room Coatimundi's view from our room!! amazing Paradise at your doorstep Restaurant VIEW FROM OUR ROOM Romantic Dinner on Beach Coconut ice cream by the ocean! view from dinner on Oceana balcony View from the grill eating at Seaside Restaurant Ocean Front Balcony view from room second cut foot pure beauty From room 526 My little buddy that I met in downtown Playa Del Carmen View from Seaside Grill View from room Beach near Secrets Capri Wonderful view from our balcony of the ocean & pool Early morning going to the pool Beach at Secrets Capri Drinks on the beach Good times at the pool swim up bar! 5th floor common area Tulum Ruins Serenity Now.. Quiet beach Chilling by the Pool delicious View of sunrise from room Early morning on the beach Sunrise by the pool View from Balcony Catamaran Snorkel Trip Our View View from my balcony
All Customer Reviews
1-4 of 354 reviews. Sort by
January 18, 2017
mediocre

The beach is gone. It looks like a storm took all the sand away and now there are stumps sticking up two feet out of the water. The spa steam bath wasn't working the whole week we were there. The heating system for the pool and spa was not functioning the whole time. They kept telling us that it was fixed but it never was. The staff was great. They dealt with apparent budget cuts as best as they could. It seems as though the company is concentrating on their newer properties and are ignoring this one. The variety of food is limited compared to other resorts. We will go elsewhere on next trip.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: California
Age: 55-64
Travel: 7+ trips/year

January 16, 2017
Amazing.. minus the beach

We just got back from our honeymoon at Secrets Capri and had an amazing time. The resort is on the smaller side, but we were happy with that. The variety of restaurants and bars is great and the staff is amazing. We had amazing service and everyone was extremely friendly and kind no matter where we went. We didn't have a negative experience with any of the staff the entire week long trip. I really can't say enough good things about the staff and service. The pool was a little on the cold side but nice overall! The entertainment staff did a great job at getting people interested in the activities and there was a variety of games/shows every day. The only downside was the beach. There pretty much isn't a beach, and the area they have roped off to swim to me was unswimmable due to rocks, stumps and branches in the water. It got worse as the week went on also.... the tide was actually washing away the cement tiles they had for a walkway so it was getting pretty bad on the last day. Aside from the beach which was a pretty big downer the resort and staff are great and I would recommend them to anyone!


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
2.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Russell, PA
Age: 25-34
Travel: 1-2 trips/year

January 15, 2017
Use your money elsewhere

Secrets Capri does not live up to the expectations or the cost. The hotel hounds you consistently to book with their excursions. They lure you into a seemingly harmless tour of their sister resort Maroma. This was the biggest mistake of our whole trip -- regardless of the incentives do NOT do this. The sister resort was completely rude and wouldn't let us leave when we repeatedly told them we weren't interested in their $189,000 timeshare. We had to walk out of the resort since they wouldn't take no for an answer. Aside from that -- the food was decent and the service was as expected. Rooms were cleaned daily and the onsite entertainment was fun. However the "included" water sports were a huge disappointment. The guys working their came up with just about every excuse not to work. I asked several times why I couldn't take the sail boat out and they commented, "oh it's not windy enough (even though resorts around us were sailing) or said "oh we are closing up in 30 minutes so we are effectively closed". Unbelievable!! When you pay for the activities you need to be afforded the right to use them. I cannot recommend this resort any less. I constantly tell people NOT to go here because our experience was so bad. Lastly -- it took over 30 minutes to check out of the hotel and the taxi services the hotel uses were 30-45 minutes behind of the requested pickup times. Also our family members were charged incorrectly during checkout and were not offered any proof of the charges and why they occurred. Terrible.


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Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Texas
Age: 25-34
Travel: 1-2 trips/year

January 14, 2017
Absolutely Incredible!

I'll start with the only thing I didn't like because the rest will be great. I did not like that we weren't even off the plane 5 minutes and someone was trying to sign us up for a presentation at a sister hotel. And charge us for it.So for the good stuff First and foremost the service and hospitality was the absolute best. The staff did so much to make us feel like we were home, so if something wasn't absolutely perfect we really didn't notice because someone was always catering to our every need. Beach was small yet I got a seat every day. If there wasn't enough they brought another out . You could walk forever on the beach with no problems. Plenty of extra things to do, some included , some cost extra but not a crazy amount. Be careful of special offers they aren't always what they say they appear to be. The room had every comfort, room service included 24 hours a day! Never had to wait for anything. Small resort so you get to meet a lot of people from all over the world. 5 Restaurants, and they had a meal and show almost every night out by the pool. Surf was a little crazy 1 day but otherwise the ocean was awesome. Pool was awesome, The first day we arrived we finally sat down to eat outside and it started to rain. The staff immediately brought us warm towels, offered us shelter if we wanted it and then dried our table and brought us new food as soon as it passed...I'd go back many times!! Guacamole and pico was the best!I just didn't want to leave

delicious
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Boston, Massachusetts
Age: 45-54
Travel: 1-2 trips/year

Room Information

291 guest rooms with A/C, marble bathrooms, coffee/tea maker, daily refreshed mini bar, hair dryer, flat screen TV, CD/DVD player, alarm clock with iPod docking station, in-room safe, Wi-Fi, and private balcony or patio.

Room Details

Preferred Club Deluxe Tropical View
Hotel/Studio Unit Details

Preferred Club Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Front Ocean
Hotel/Studio Unit Details

Preferred Club Deluxe - Deal of the Day (Non-Refundable)
Hotel/Studio Unit Details

Preferred Club Deluxe Tropical View - SALE
Hotel/Studio Unit Details

Preferred Club Deluxe Ocean View - SALE
Hotel/Studio Unit Details

What's to Love

Being greeted with a chilly cocktail and cool towel, your reward for surviving the airport security strip down.

Chic, happenin' suites with balconies or terraces that overlook delicious, endless turquoise.

Mediterranean charm meets Mexican hacienda vibe. Heaven.

Rooms have romantic four-poster beds with fine linens, tropical hardwoods and Italian marble baths.

Health-conscious grub - gluten-free, sugar-free and vegetarian. (High-maintenance guests welcome).

Stress-smashing spa includes a Seaweed Wrap, and the Luminous "C" and Sea facial. Swoon.

You can dive into oceanside spin and yoga to keep your rockin' bod in shape.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Vanishing edge dual-temperature pool, heated during the winter season. Epic. (You'll see).

 

What We'd Change

Spa services aren't included in the basic packages at Secrets Capri Riviera Cancun's Unlimited-Luxury®, but the pampering they provide in this stunning personal oasis is worth the expense.

 

Why You Should Go

Private concierge on call 24/7 and turn down service. Like being in Buckingham Palace, only warmer.

Majestic Mayan ruins are near. Lots of stairs so bring some sturdy, grippy shoes to secure your climb.

Scooter/moped rentals for exploring and feeling like an Italian school boy.

Complimentary green fees at the nearby championship course, Grand Coral Riviera Maya. Sa-weet.

You can upgrade to the Preferred Club and get upgraded rooms with a pillow menu and much more.

Coolio eco-adventures include mountain biking, deep-sea fishing, trekking, windsurfing and parasailing.

There are tequila tastings and wine pairings. Heart-healthy cooking class and dance lessons.

And tennis. And Bocce ball. Lotsa aahh-some stuff.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Scuba Diving ($)
  • Shuttle Service
  • Safe Deposit Box
  • Spanish Lessons
  • Billiards
  • Bicycle Rental
  • 7 Restaurants
  • 4 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Library
  • Fax Machine ($)
  • Yoga
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Sauna ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • Tennis Courts
  • Free Parking
  • Beauty Salon ($)
  • Swimming Pool
  • Jogging Trail
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Jet Ski Rentals
  • Mayan Ruins
  • Nature Park(s)
  • Parasailing
  • Scuba Diving

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Capri Riviera Cancun

Carretera Federal 387, KM 299

+52 98 48 73 4880

Hotel Description

Secrets Capri Riviera Cancun: Mexican Hacienda Meets Mediterranean Villa

Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yellows) and architecture. Now step on a powdery beach and open your eyes: in front of you are endless teal waves that kiss the shore and linger around your ankles. Heaven?

Close - it's a Beach Eden like you've never experienced before. And it can be yours.

Secrets Capri Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment - weekly theme parties by the pool. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free WiFi, Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Divide your palate into countries so you'll be ready for this explosion of international cuisine - Mexican, Pan Asian, Japanese and more. Visit the coffee bar any time for stellar Joe. At one epic restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Cactus Club Ceviche and Taco Bar
Type: Seafood
Hours: Daily, 11am-5pm
Description: Located beachside, the Cactus Club Taco & Ceviche Bar offers up various types of Ceviche and famous shrimp and fish tacos.
Dress Code: Casual.

Himitsu
Type: Asian fusion
Hours: Nights vary, 6pm-11pm
Description: Himitsu offers guests a fusion of Pan-Asian and hibachi a la carte delicacies.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

La Riviera
Type: Mexican
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6pm-11pm
Description: Mexican cuisine with a variety of international specialty items and classics for breakfast and lunch. Offers a variety of theme nights for dinner.
Dress Code: Casual.

Oceana
Type: Seafood
Hours: Nights vary, 6:30pm-11pm
Description: Enjoy fresh a la carte seafood presented in a quiet and romantic seaside setting.
Dress Code: Casual.

Portofino
Type: Mediterranean
Hours: Nights vary, 6pm-11pm
Description: Explore the flavors of the Mediterranean with delicious Italian favorites served each evening.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

Seaside Grill
Type: Grill
Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5pm; Dinner - daily, 6:30pm-11pm
Description: Located directly on the beach, Seaside Grill offers a variety of light snacks, full meals and a la carte Caribbean steaks during the evening.
Dress Code: Casual.

Coco Cafe
Type:
Coffee and Snacks
Hours: Daily, 7am-10pm
Description: Serving premium coffee and snacks to get you going in the morning.
Dress Code:
Casual.

Sip, Savor & See
The Sip, Savor & See package is now available at Secrets Capri Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Secrets Maroma Beach Riviera Cancun, Secret Silversands Riviera Cancun and Secrets the Vine Cancun, as well as all Dreams Resorts & Spas and Now Resorts & Spas in the Cancun/Riviera area for a total of 25 dining options. Guests must arrange the evening in advance with the resort concierge. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

Four spots to get your drink on. Swim-up, lobby and pool bar, plus a music lounge that has a pool table. (Just think of the clacking balls as an extra layer of instrumental).

Rendezvous
Daily, 10am-1am.

Manatees Bar
Daily, 10am-5pm.

Sugar Reef Bar
Daily, 9am-11pm.

Desire
Daily, 4pm-1am.



BEACHES AND POOLS

You'll find palapas on the beach, where you can indulge in hours of sand and water therapy for your toes. If you want to dive a little deeper, you can explore one of the world's longest barrier reefs. Should you tire of this, there's a 16,000 square foot pool with a vanishing edge dual-temperature pool, heated during winter months with a swim-up bar. You can also venture out and hit the epic Mayan ruins. There's no shortage of beachy, outdoorsy things to do.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Snorkeling
  • Kayaking
  • Sailing
  • Water aerobics
Available for an additional charge:
  • Scuba diving
  • Deep-sea fishing
  • Water Activities Center

Land

  • Fitness center
  • Crossfit class
  • Archery
  • Beach volleyball
  • Bocce ball
  • Latin American dance lessons
  • Billiards
  • Tennis
  • Yoga/pilates classes
  • Healthy Cooking Classes

Golf
Secrets Capri guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya Golf Course.



INTERNET

Secrets Capri Riviera Cancun offers complimentary Internet access in the business center and lobby area. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

Secrets Spa by Pevonia offers an intimate atmosphere of pure indulgence combining hydrotherapy and luxury treatments to create a refreshing, invigorating and peaceful experience for an additional charge.
  • Private Swiss showers
  • Jacuzzi baths
  • A relaxation lounge
  • Sauna
  • Steam room
  • Private showers
  • Multi-functional spa suites
  • Couple's massage suites
  • Hydrotherapy suites
  • Bridal cabin


WEDDING/HONEYMOON

Secrets Capri Riviera Cancun offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

Secrets Capri Riviera Cancun is an adult-only resort, therefore child care is not available.

ADDITIONAL INFORMATION

Location
Secrets Capri Riviera Cancun is located 35-minutes south of Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Stay
A 4-night minimum stay is required every year for travel Dec 26-31.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Awards
2013 AAA Five Diamond Award - 7 consecutive years
2014 AAA Four Diamond Award
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Preferred Club Deluxe Tropical View
  • $200 in Resort Coupons
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Travel Dates 5/12 - 8/31
Starting at $819 was $1789
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All Mexico - Riviera Maya Resorts