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Secrets Capri Riviera Cancun

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $759 All-Inclusive
Info Customer Reviews Questions & Answers

Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yello ... More

Customer Rating 342 Reviews
Value
 
4.3
Service
 
4.7
Beaches & Pools
 
4.1
Dining Options
 
4.2
Room Comfort
 
4.4
4.4 out of 5
"Perfect for couples...unfortunately, my friend and I were not a couple" – Hali
357 out of 411 (87%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.7
Beaches & Pools
 
4.1
Dining Options
 
4.2
Room Comfort
 
4.4
4.4 out of 5
"Perfect for couples...unfortunately, my friend and I were not a couple" – Hali
357 out of 411 (87%) customers would recommend this product to a friend.
On the beach Raccoons Paradise towel art Beautiful resort Birthday room!!! View from our room HANGIN OUT @ THE POOL The view from our room Coatimundi's view from our room!! amazing Paradise at your doorstep Restaurant VIEW FROM OUR ROOM Romantic Dinner on Beach Coconut ice cream by the ocean! view from dinner on Oceana balcony View from the grill eating at Seaside Restaurant Ocean Front Balcony view from room second cut foot pure beauty From room 526 My little buddy that I met in downtown Playa Del Carmen View from Seaside Grill View from room Beach near Secrets Capri Wonderful view from our balcony of the ocean & pool Early morning going to the pool Beach at Secrets Capri Drinks on the beach Good times at the pool swim up bar! 5th floor common area Tulum Ruins Serenity Now.. Quiet beach Chilling by the Pool View of sunrise from room Early morning on the beach Sunrise by the pool View from Balcony Catamaran Snorkel Trip Our View View from my balcony
All Customer Reviews
1-4 of 342 reviews. Sort by
November 25, 2016
Not the place it used to be, don't bother!

Although the regular staff is great, the resort is run down and needs to be redone. Been here five times before, the sixth left me very disappointed. Management could care less about your concerns, they are ignored. Food is just okay, portions are small. At one big show (which was horrible), our food was served cold. Drinks are bottom shelf and watered down. Don't order wine - you'll be charge $150+ for a bottle of Mexico's finest and won't find out until check out time. There is no beach here any longer, it is all but gone. The pool is not clean, activities minimal. Tried to give management the benefit of the doubt and the opportunity to rectify our worst visit so far, they ignored me and made excuses . . . so now they get a negative review and I will never go back. Don't waste your time or money, find a better place.


1 of 1 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: New York, NY
Age: 55-64
Travel: 1-2 trips/year

October 24, 2016
Stanks

The hotel was in a great location, the views were beautiful. Only issue was that when you were outside by the pool or front entrance it reeked of sewage. It was especially strong near the pool bar which is gross. It gave the impression that these areas were not clean or something was rotting. Great alcohol choices though


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: New jersey
Age: 25-34
Travel: 3-6 trips/year

October 20, 2016
There's a lot better out there...

VERDICT: Capri is mediocre value as all-inclusives go, but a fair resort for the unseasoned traveler who wishes to be introduced to the all-inclusive and just lounge by the pool or tan on the beach. CONTEXT: I am a seasoned traveler who has frequented many luxury resorts throughout the entire Caribbean and Gulf of Mexico coastal locations over a period of more then 30 years. As such, my experiences gave me a biased gauge ranging from what is expected (acceptable) and what is a welcomed surprise (top notch) when it comes to activities, food, amenities, the beach, etc. I say "biased" because, as you experience the best, you come to expect it again. The pros and cons below may not all be in the resort's control. PROS: Room was an ocean front (better than "view") and very comfortable. Staff was very professional. Most of the food was very good. CONS: No authentic Mexican food to savor (we had to experience that on a tour of a national park nearby). Alcoholic drinks were free, but mostly poorly made and watered down, with a limited selection. Pool had missing tiles and signs of aging. Activities promised in the brochure were on a restricted schedule (sometimes once a week). Scuba diving was lackluster and the same goes for snorkeling. The beach is very small and narrow and swimming area is roped off. Water was usually a bit choppy, cloudy and there were too many patches of seagrass and seaweed floating around.


3 of 3 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
5.0
Beaches & Pools
 
2.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Miami, FL
Age: 35-44
Travel: 1-2 trips/year

October 15, 2016
disappointed

This resort needs an overhaul. Checked in and it wasn't very friendly. The room was nice but their was black mold on The ceiling and the jets in the tub were dirty and had mold. The pool had a lot of broken tiles and some black stuff on the side of the stairs and surroundings. Their isn't a bathroom poolside so you half to go through a lobby or restaurant. Went to dinner and sat for 10 minutes without anybody coming over. Got up and left. This was our 11th time to the Riviera Maya and was overall disappointed in this resort.


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Overall Rating: 2
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Knoxville,TN
Age: 45-54
Travel: 1-2 trips/year

Room Information

291 guest rooms with A/C, marble bathrooms, coffee/tea maker, daily refreshed mini bar, hair dryer, flat screen TV, CD/DVD player, alarm clock with iPod docking station, in-room safe, Wi-Fi, and private balcony or patio.

Room Details

Preferred Club Deluxe Tropical View
Hotel/Studio Unit Details

Preferred Club Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Front Ocean
Hotel/Studio Unit Details

Preferred Club Deluxe - Deal of the Day (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

Being greeted with a chilly cocktail and cool towel, your reward for surviving the airport security strip down.

Chic, happenin' suites with balconies or terraces that overlook delicious, endless turquoise.

Mediterranean charm meets Mexican hacienda vibe. Heaven.

Rooms have romantic four-poster beds with fine linens, tropical hardwoods and Italian marble baths.

Health-conscious grub - gluten-free, sugar-free and vegetarian. (High-maintenance guests welcome).

Stress-smashing spa includes a Seaweed Wrap, and the Luminous "C" and Sea facial. Swoon.

You can dive into oceanside spin and yoga to keep your rockin' bod in shape.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Vanishing edge dual-temperature pool, heated during the winter season. Epic. (You'll see).

 

What We'd Change

Spa services aren't included in the basic packages at Secrets Capri Riviera Cancun's Unlimited-Luxury®, but the pampering they provide in this stunning personal oasis is worth the expense.

 

Why You Should Go

Private concierge on call 24/7 and turn down service. Like being in Buckingham Palace, only warmer.

Majestic Mayan ruins are near. Lots of stairs so bring some sturdy, grippy shoes to secure your climb.

Scooter/moped rentals for exploring and feeling like an Italian school boy.

Complimentary green fees at the nearby championship course, Grand Coral Riviera Maya. Sa-weet.

You can upgrade to the Preferred Club and get upgraded rooms with a pillow menu and much more.

Coolio eco-adventures include mountain biking, deep-sea fishing, trekking, windsurfing and parasailing.

There are tequila tastings and wine pairings. Heart-healthy cooking class and dance lessons.

And tennis. And Bocce ball. Lotsa aahh-some stuff.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Scuba Diving ($)
  • Shuttle Service
  • Safe Deposit Box
  • Spanish Lessons
  • Billiards
  • Bicycle Rental
  • 7 Restaurants
  • 4 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Library
  • Fax Machine ($)
  • Yoga
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Sauna ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • Tennis Courts
  • Free Parking
  • Beauty Salon ($)
  • Swimming Pool
  • Jogging Trail
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Jet Ski Rentals
  • Mayan Ruins
  • Nature Park(s)
  • Parasailing
  • Scuba Diving

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Capri Riviera Cancun

Carretera Federal 387, KM 299

+52 98 48 73 4880

Hotel Description

Secrets Capri Riviera Cancun: Mexican Hacienda Meets Mediterranean Villa

Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yellows) and architecture. Now step on a powdery beach and open your eyes: in front of you are endless teal waves that kiss the shore and linger around your ankles. Heaven?

Close - it's a Beach Eden like you've never experienced before. And it can be yours.

Secrets Capri Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment - weekly theme parties by the pool. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free WiFi, Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Divide your palate into countries so you'll be ready for this explosion of international cuisine - Mexican, Pan Asian, Japanese and more. Visit the coffee bar any time for stellar Joe. At one epic restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Cactus Club Ceviche and Taco Bar
Type: Seafood
Hours: Daily, 11am-5pm
Description: Located beachside, the Cactus Club Taco & Ceviche Bar offers up various types of Ceviche and famous shrimp and fish tacos.
Dress Code: Casual.

Himitsu
Type: Asian fusion
Hours: Nights vary, 6pm-11pm
Description: Himitsu offers guests a fusion of Pan-Asian and hibachi a la carte delicacies.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

La Riviera
Type: Mexican
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6pm-11pm
Description: Mexican cuisine with a variety of international specialty items and classics for breakfast and lunch. Offers a variety of theme nights for dinner.
Dress Code: Casual.

Oceana
Type: Seafood
Hours: Nights vary, 6:30pm-11pm
Description: Enjoy fresh a la carte seafood presented in a quiet and romantic seaside setting.
Dress Code: Casual.

Portofino
Type: Mediterranean
Hours: Nights vary, 6pm-11pm
Description: Explore the flavors of the Mediterranean with delicious Italian favorites served each evening.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

Seaside Grill
Type: Grill
Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5pm; Dinner - daily, 6:30pm-11pm
Description: Located directly on the beach, Seaside Grill offers a variety of light snacks, full meals and a la carte Caribbean steaks during the evening.
Dress Code: Casual.

Coco Cafe
Type:
Coffee and Snacks
Hours: Daily, 7am-10pm
Description: Serving premium coffee and snacks to get you going in the morning.
Dress Code:
Casual.

Sip, Savor & See
The Sip, Savor & See package is now available at Secrets Capri Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Secrets Maroma Beach Riviera Cancun, Secret Silversands Riviera Cancun and Secrets the Vine Cancun, as well as all Dreams Resorts & Spas and Now Resorts & Spas in the Cancun/Riviera area for a total of 25 dining options. Guests must arrange the evening in advance with the resort concierge. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

Four spots to get your drink on. Swim-up, lobby and pool bar, plus a music lounge that has a pool table. (Just think of the clacking balls as an extra layer of instrumental).

Rendezvous
Daily, 10am-1am.

Manatees Bar
Daily, 10am-5pm.

Sugar Reef Bar
Daily, 9am-11pm.

Desire
Daily, 4pm-1am.



BEACHES AND POOLS

You'll find palapas on the beach, where you can indulge in hours of sand and water therapy for your toes. If you want to dive a little deeper, you can explore one of the world's longest barrier reefs. Should you tire of this, there's a 16,000 square foot pool with a vanishing edge dual-temperature pool, heated during winter months with a swim-up bar. You can also venture out and hit the epic Mayan ruins. There's no shortage of beachy, outdoorsy things to do.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Snorkeling
  • Kayaking
  • Sailing
  • Water aerobics
Available for an additional charge:
  • Scuba diving
  • Deep-sea fishing
  • Water Activities Center

Land

  • Fitness center
  • Crossfit class
  • Archery
  • Beach volleyball
  • Bocce ball
  • Latin American dance lessons
  • Billiards
  • Tennis
  • Yoga/pilates classes
  • Healthy Cooking Classes

Golf
Secrets Capri guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya Golf Course.



INTERNET

Secrets Capri Riviera Cancun offers complimentary Internet access in the business center and lobby area. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

Secrets Spa by Pevonia offers an intimate atmosphere of pure indulgence combining hydrotherapy and luxury treatments to create a refreshing, invigorating and peaceful experience for an additional charge.
  • Private Swiss showers
  • Jacuzzi baths
  • A relaxation lounge
  • Sauna
  • Steam room
  • Private showers
  • Multi-functional spa suites
  • Couple's massage suites
  • Hydrotherapy suites
  • Bridal cabin


WEDDING/HONEYMOON

Secrets Capri Riviera Cancun offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

Secrets Capri Riviera Cancun is an adult-only resort, therefore child care is not available.

ADDITIONAL INFORMATION

Location
Secrets Capri Riviera Cancun is located 35-minutes south of Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Stay
A 4-night minimum stay is required every year for travel Dec 26-31.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Awards
2013 AAA Five Diamond Award - 7 consecutive years
2014 AAA Four Diamond Award
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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Depart:  
Number of Rooms:
 
Room 1 Details:
  • Preferred Club Deluxe Tropical View
  • $200 in Resort Coupons
  • Travel: January 2 - Febraury 3, 2017
  • Book By: January 5, 2017
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Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts