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Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating
5 Nights with Air from $589 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 292 Reviews
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"Resort. Is great. Service is wonderful. But English is not there second language and food was not good except for special. Reservations. But hey u can't get everything 5/5*. But would rate it 4/5 *" – vacation2013taba
308 out of 360 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"Resort. Is great. Service is wonderful. But English is not there second language and food was not good except for special. Reservations. But hey u can't get everything 5/5*. But would rate it 4/5 *" – vacation2013taba
308 out of 360 (86%) customers would recommend this product to a friend.
Everyday was something new ! Tequila tasting. Yum! My kids got to hold a tucan on the beach Just one of many delighful drinks!! Free!! Kayaking off the beach fun in the sun Awe, another day in paradise! Peeling paint and dirty the rooms Picture Perfect Views Main Cenote 24 hour buffet The beach we snorkeled from! Ohh la la the beach club great beds, cleaning service was great!!!!!! sand never gets hot! Shrimp cocktail on the beach. a view of the beach Ahhh Pretty pool from suspension bridge MisTer Crab monkey Pool Cenote at the resort Riviera Restaurant tables on terrace overlooking beach jaquzzi tubs in the room!!!!! MAP OF RESORT steak included Monkeys outside out room Fruit Basket/ w wine & glasses. snorkling with turtles Furniture was falling apart The beach was as relaxing as our stay. Splashpad Jungle The resorts cenote The beach The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. Doves kissing.& candles swim-up bar Beach at sunset A monkey right on our balcony The view from the beach!
All Customer Reviews
1-4 of 292 reviews. Sort by
September 20, 2016
rooms

rooms were VERY dated, tube TV's no bueno,,air conditioners leaked water in our room, outside restaurants had toooo many cats and other animals, one actually took my granddaughters hot dog.,and too many bug bites,,staff was VERY awesome, very very helpful.. We have visited Mexico many times, and picked jungle resort because we never stayed in one, first and last time,, grand kids loved the kid pool with all the slides, shows were a plus also but needed air conditioning/ ONCE AGAIN STAFF AMAZING


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Colorado
Age: 55-64
Travel: 1-2 trips/year

September 15, 2016
Good bang for your buck!

The Sandos Caracol Eco Resort was super fun. The staff there is great and the beach is gorgeous. They make great drinks and the food is quite good. Pros: The beach is serene, the adults only section is where it's at, the animals are fun, and they offer many activities Con: The room was decent, there isn't much air conditioning in common areas, the beach is a bit rocky at times, there isn't much nightlife (the club there was dead) Overall, great resort and a lot of bang for your buck! Perfect for a group trip! Not the most romantic place, so maybe not the best for couples.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: DC
Age: 25-34
Travel: 1-2 trips/year

September 14, 2016
Great Family Resort

My husband, 3-year old daughter and I went for 5 days from Sept 8-13, 2016. We probably could have stayed for another week and still not have been able to do everything they offer. The wildlife is abundant and was a highlight for my daughter. I was worried about the weather, being as it was peak hurricane season but it was beautiful there and the occasional rain was a relief at times. The resort was not busy at all. We walked right on the slides with no wait and there was never a wait for the restaurants. Drinks were okay but we weren't there to drink a lot anyway. We swam in the cenotes every day and often were the only ones in there. There is a lot of walking and some of the shortcuts were closed due to construction and that was a little frustrating at times but we just learned to stay on the main paths. Everyday we rotated between the beach, main pool, and water park. I would recommend another resort for older adults or couples looking for a romantic getaway but you can't go wrong here if you have children and are looking for family fun!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Virginia
Age: 35-44
Travel: 1-2 trips/year

September 13, 2016
Stay at Sister Resort

Spend the extra $ and stay at Sandos Playacar! Food is better and beach is beautiful. Caracos has too many mosquitos and the waterpark is actually an oversized splashpad with 3 slides. Buffet food is not good. Steakhouse and Hibachi are good. They totally dropped the ball on celebrating me and my grandaughters birthdays after telling them 2 times about it. Upgrade to Select Room. Pool water was too warm and needed cleaning. Beach has too many rocks to swim in. Not planning to return to Mexico anytime soon.

Splashpad Pool
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
4.0
User Image

From: Texas
Age: 55-64
Travel: 3-6 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only)
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only)
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

What's to Love

The Xcalacoco Experience includes 80 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • Bocce Ball
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking
  • Business Center


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's Xcalacoco Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Nido
Drinks, 24-hours; Snacks,10:30am-7pm.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Sandos Caracol offers activities for the kiddos.

The Baby Club is for infants 2-3 years of age. Daily, 11am-1pm and 3pm-6pm.

The Kids Club is for children 4-12 years of age. A variety of activities and games are available.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Minimum Stay Requirements
A 5-night minimum stay is required for travel Dec 28, 2016-Jan 1, 2017 and April 13, 2017-April 15, 2017 <

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Update
Sandos Caracol has contacted us to advise that they are currently in the process of renovating rooms in the Family Section at Sandos Caracol to create the Signature Eco rooms. The buildings with construction are somewhat separated from other buildings. Sandos has tried to minimize the visual and audio impact from the remodeling as much as possible. Beginning September 19, while room renovations are taking place, The La Tortuga Chill Out Pool & Bar area will be closed for renovations. This project is expected to take 6-8 weeks to complete. During this time, guests will continue to have access to all other pools as well as the water park and the natural cenote.



All hours, fees, amenities, information and services are subject to change without notice.
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Number of Rooms:
 
Room 1 Details:
  • Standard Room
  • Travel: September 18 - October 31
  • Book By: September 26
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6 days, 5 nights
Travel Dates 9/25 - 12/19
Starting at $589 was $979
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Deluxe Room
5 days, 4 nights
Travel Dates 1/8 - 1/31
Starting at $659 was $1069
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5 days, 4 nights
Travel Dates 1/25 - 4/12
Starting at $689 was $1099
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6 days, 5 nights
Travel Dates 4/21 - 5/31
Starting at $589 was $819
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