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Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $509 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 306 Reviews
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"Great value for your money. Would definetely come back." – nico08
321 out of 374 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"Great value for your money. Would definetely come back." – nico08
321 out of 374 (86%) customers would recommend this product to a friend.
The resorts cenote snorkling with turtles MisTer Crab Peeling paint and dirty a view of the beach Picture Perfect Views steak included MAP OF RESORT A monkey right on our balcony Pool swim-up bar The beach Beach at sunset Tequila tasting. Yum! Shrimp cocktail on the beach. Main Cenote Ohh la la The beach we snorkeled from! monkey Doves kissing.& candles Furniture was falling apart Cenote at the resort The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. Fruit Basket/ w wine & glasses. the beach club Just one of many delighful drinks!! Free!! jaquzzi tubs in the room!!!!! Kayaking off the beach Awe, another day in paradise! Everyday was something new ! great beds, cleaning service was great!!!!!! Pretty pool from suspension bridge The beach was as relaxing as our stay. Riviera Restaurant tables on terrace overlooking beach Splashpad fun in the sun 24 hour buffet the rooms Ahhh Monkeys outside out room Jungle My kids got to hold a tucan on the beach sand never gets hot! The view from the beach!
All Customer Reviews
1-4 of 306 reviews. Sort by
October 27, 2016
Excellent place for nature lovers.

Great all inclusive resort. Yes the beach is a bit rocky(just a bit) but not an issue at all (take some beach shoes), saw some beautiful fish just a few feet away from the shore. The beach was really an amazing experience. There is plenty of wildlife roaming freely Spider monkeys, Contis, racoons, lot of cats. I loved it. Lots of places to eat, make reservations a the Japanese steakhouse (only place you need to). Food was great except at the Brazilian steakhouse, felt it was a bit cold (or maybe I'm just used to meat being served really hot). Check their website for a schedule for the entertaining shows, got an opportunity to see the Fire Shaman show that was amazing. Staff was really helpful and friendly. During checking in, was offered a tour (time share); refused it and went directly to the room (saved a few hours). Transit from the airport is pretty simple either get a shuttle ($50) or a cab ($100). It was very environment friendly. Solar panels, reusable cups, recycling bins everywhere. Tip for the resort. Have a daily schedule of programs by the main reception area (the one that was there was vague). For example when we went for the Fire of Life Ceremony we had no idea that there was going to be amazing food there and dined before the event. Definitely recommend this place. Happy travels.


8 of 8 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
User Image

From: San Antonio
Age: 35-44
Travel: 1-2 trips/year

October 25, 2016
Great Value for the Money

I booked this resort via the Cancun/Riviera Maya Deal of Fortune, and I must say I was very impressed. We received the gold wrist bands, which gave us access to the Adults only area which was an extra restaurant area, pool, beach chairs. At the pool & beach this gave us access to the staff serving us drinks instead of having to get up and go to the bar. Best part was that we didn't realize we were supposed to get that with our purchase! The resort is huge and it took me a few days to figure out the best way to get from the room to the beach. Fully stocked mini bar every day, bed was a little hard but not horrible. We were able to feed monkeys off our balcony several times which was a neat surprise. Lots of wildlife surrounding this resort. There was a bar literally everywhere I looked and I believe a couple that were open till 3 am?? maybe a few that don't close--I'm uncertain on this but never had an issue. Drinks were great and bartenders would be quick to serve you. You only have to make reservations to eat dinner at the Japanese restaurant, which was MY FAVORITE! I wish we would have gone there more than once. Restaurants are open until 11 pm which was great. I heard the steak and fish restaurant was another great one. The others were fair, but not horrible. Beach was a tad rocky, but I was fine without water shoes. Overall, I would return and recommend!


1 of 1 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
User Image

From: Saint Louis, MO
Age: 25-34
Travel: 3-6 trips/year

October 20, 2016
Good purchase

This was my first time at a resort in Mexico so I cant compare but I had a wonderful time. I loved the eco life around the resort. You can feed the monkeys, coatis, cats, racoons and peacocks. If you are not a big animal person go somewhere else. The rooms were nice except they smelled like mold but if you ask for dehumidifier and leave your windows open during the day it will get better. The staff is super sweet. They have fun shows, good food, little water park, good people and drinks. The adult section needs a bar thats in the pool. I would go back.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: MI
Age: 35-44

October 15, 2016
Best deal

My husband and I loved this resort everything was great the food, service, and room. We would totally recommend it to anyone.

Best deal Best deal
1 of 2 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
User Image

From: California
Age: 25-34
Travel: 1-2 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only)
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only)
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

What's to Love

The Xcalacoco Experience includes 80 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • Bocce Ball
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking
  • Business Center


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's Xcalacoco Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Nido
Drinks, 24-hours; Snacks,10:30am-7pm.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Sandos Caracol offers activities for the kiddos.

The Baby Club is for infants 2-3 years of age. Daily, 11am-1pm and 3pm-6pm.

The Kids Club is for children 4-12 years of age. A variety of activities and games are available.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Minimum Stay Requirements
A 5-night minimum stay is required for travel Dec 28, 2016-Jan 1, 2017 and April 13, 2017-April 15, 2017 <

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Update
Sandos Caracol has contacted us to advise that they are currently in the process of renovating rooms in the Family Section at Sandos Caracol to create the Signature Eco rooms. The buildings with construction are somewhat separated from other buildings. Sandos has tried to minimize the visual and audio impact from the remodeling as much as possible. Beginning September 19, while room renovations are taking place, The La Tortuga Chill Out Pool & Bar area will be closed for renovations. This project is expected to take 6-8 weeks to complete. During this time, guests will continue to have access to all other pools as well as the water park and the natural cenote.



All hours, fees, amenities, information and services are subject to change without notice.
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Depart:  
Number of Rooms:
 
Room 1 Details:
  • Standard Room
  • Travel: May 1 - June 30, 2017
  • Book By: January 31, 2017
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5 days, 4 nights
Travel Dates 4/17 - 5/22
Starting at $509 was $959
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
5 days, 4 nights
Travel Dates 1/3 - 1/31
Starting at $639 was $1049
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
5 days, 4 nights
Travel Dates 2/1 - 4/12
Starting at $669 was $1029
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Deluxe Room
5 days, 4 nights
Travel Dates 5/1 - 6/30
Starting at $539 was $1029
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