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Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating
5 Nights with Air from $579 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 346 Reviews
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.9
Room Comfort
 
3.9
4.1 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
362 out of 421 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.9
Room Comfort
 
3.9
4.1 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
362 out of 421 (86%) customers would recommend this product to a friend.
The resorts cenote snorkling with turtles MisTer Crab Peeling paint and dirty a view of the beach Picture Perfect Views Beach steak included MAP OF RESORT A monkey right on our balcony Pool swim-up bar The beach Beach at sunset Peacock Tequila tasting. Yum! Shrimp cocktail on the beach. Main Cenote Ohh la la The beach we snorkeled from! monkey Doves kissing.& candles Furniture was falling apart Cenote at the resort The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. Fruit Basket/ w wine & glasses. the beach club Just one of many delighful drinks!! Free!! jaquzzi tubs in the room!!!!! Kayaking off the beach Awe, another day in paradise! Everyday was something new ! great beds, cleaning service was great!!!!!! Pretty pool from suspension bridge The beach was as relaxing as our stay. Riviera Restaurant tables on terrace overlooking beach Splashpad fun in the sun 24 hour buffet the rooms Ahhh Monkeys outside out room Jungle My kids got to hold a tucan on the beach sand never gets hot! The view from the beach!
All Customer Reviews
1-4 of 346 reviews. Sort by
March 16, 2017
Fun resort

Very kid friendly resort. My kids 3 & 7 loved it! Everyday we went to the ocean, then the water park, then the main pool. We loved being in the jungle. We got to see monkeys, iguanas, peacocks, deer, and the little zoo with bunnies, pigs, donkeys, & roosters. The kids got to feed the bunnies & the peacocks. The rooms were very nice, especially with your own water jug. There is not much of a beach, but that didn't stop the kids from playing in the sand. The water is very rocky, it's even hard to go out with water shoes on. The food was ok. We never had to wait long at any of the restaurant's. The kids menu is the same at every restaurant, but it is a good variety. They offered us dessert, but not the kids. They did have ice cream machines around, but it was often like soup. My kids loved the banana smoothies at the swim up bar. We only used the kids club once, but the kids enjoyed it. The shows were good, but go early if you want a seat. It is a very large resort, so it was sometimes hard to figure out where things were, but there are maps throughout the resort.Watch out for people trying to sell you time share, they are very pushy & they will stop you as soon as you check in! They are dressed the same as the bell boys & you think they are going to help you by explaining the resort, but they do not want to take no for an answer! They will try to stop you at the airport and even through the shuttle service to buy excursions, etc... But overall I highly recommend, we had a great vacation!

Fun resort
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Erie, PA
Age: 35-44

March 16, 2017
Great family resort

This is an awesome family resort. If you have young kids (4ish) to early teen this place would be great. Water park is a big plus. We did 9 days with an 8 month old (kinda rushed the family resort but that's my fault). It's sad they only offered a pack-n-play and not a crib especially in a family resort I expected more. Our little one would sleep any where but I could see how it would be a problem for some. The room is just a room, if your expecting a luxurious resort room this is not the place for you. If you have trouble walking this is not the place to you. The resort is big and built around a jungle and we loved that. With a baby who sometimes needed to be walked around, the large layout was great for us. The fact they built in and left the jungle around them you get to see a lot of wildlife around and it's everywhere, if that's a problem for you this is not the place for you. The restaurants at this resort are really good, steak-n-fish was our favorite the food was great and so was the service (get the filet). The buffets leave a lot to be desired, not terrible but compared to the restaurants not very good.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Long Island, NY
Age: 25-34
Travel: 1-2 trips/year

March 14, 2017
Amazing Vacation

This was the first time booking with CheapCaribbean and the first All Inclusive Resort we have visited. It totally exceeded our expectations! We had a basic room but it was clean and large and comfortable and all my 19 year old daughter and I needed, including the always stocked minibar and towel animals. There was even a bottle of tequila, champagne and fruit plate when we arrived! The Eco setting was amazing - we had monkeys on our balcony most mornings and there were coaties and birds everywhere. We enjoyed walking and bike riding (they are free) among all the mangroves and tropical paths. We snorkeled in the river and the cenote - very unique. We rode the water slides a few times too. The beach area was beautiful but rocky - we had read reviews about that so we knew what to expect and brought water shoes. If you look south down the beach you will see a pyramid shaped building - about 1/2 way toward that there is a beautiful sandy area with no rocks where you could wade out and play in the waves. Maybe a 10 minute walk. We ate at all the buffets as well as 3 of the Ala cart restaurants and the food was amazing - everything was fresh and delicious and lots of variety. There were many bars and never more than a few minutes wait for a tropical drink. Every member of the staff we encountered were friendly and seemed to enjoy their job. While sitting on the beach a gentleman from the spa came up and told us about a special for an hour massage, facial and body scrub - in a cabana on the beach. The price was amazing so we took advantage of it - We felt very pampered! The only negative was waiting over an hour to check in - there were not that many people in front of us for it to take so long - once we realized there was a bar in the corner it made it a little easier! The bell staff helped unload our luggage, held it for us until checked in, then brought it to our room which was up 3 flight of stairs. There were a couple nights that local venders set up with jewelry and crafts and artwork and most accepted dollars or pesos. We took a taxi to Playa Del Carmen and spent several hour shopping. There were several taxi stands to get a ride back. We felt very safe there and most stores took both dollars and pesos. I only wish we could have stayed longer!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Cincinnati, OH
Age: 45-54
Travel: 3-6 trips/year

March 13, 2017
Never Again

To be honest I want a full refund because it was a horrible experience for me and my family. So horrible I'm too frustrated to explain!!


0 of 14 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Houston
Age: 25-34
Travel: 3-6 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only)
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only)
Hotel/Studio Unit Details

Junior Suite (Available until Dec 23, 2017)
Hotel/Studio Unit Details

What's to Love

The Xcalacoco Experience includes 80 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • Bocce Ball
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking
  • Business Center


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's Xcalacoco Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Nido
Drinks, 24-hours; Snacks,10:30am-7pm.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Sandos Caracol offers activities for the kiddos.

The Baby Club is for infants 2-3 years of age. Daily, 11am-1pm and 3pm-6pm.

The Kids Club is for children 4-12 years of age. A variety of activities and games are available.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Minimum Stay Requirements
A 5-night minimum stay is required for travel Dec 28, 2016-Jan 1, 2017 and April 13, 2017-April 15, 2017 <

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Update
Sandos Caracol has contacted us to advise that they are currently in the process of renovating rooms in the Family Section at Sandos Caracol to create the Signature Eco rooms. The buildings with construction are somewhat separated from other buildings. Sandos has tried to minimize the visual and audio impact from the remodeling as much as possible.



All hours, fees, amenities, information and services are subject to change without notice.
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Travel Dates 8/20 - 10/31
Starting at $579 was $1019
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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