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Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $529 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 368 Reviews
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
381 out of 445 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
381 out of 445 (86%) customers would recommend this product to a friend.
The resorts cenote snorkling with turtles MisTer Crab Peeling paint and dirty a view of the beach Picture Perfect Views Beach steak included MAP OF RESORT A monkey right on our balcony Pool swim-up bar The beach Sandos Caracol Beach Area Beach at sunset Sandos Caracol Mayan Ruin Peacock Tequila tasting. Yum! Shrimp cocktail on the beach. Main Cenote Ohh la la The beach we snorkeled from! monkey Doves kissing.& candles Furniture was falling apart Cenote at the resort The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. Fruit Basket/ w wine & glasses. the beach club Just one of many delighful drinks!! Free!! jaquzzi tubs in the room!!!!! Kayaking off the beach Awe, another day in paradise! Everyday was something new ! great beds, cleaning service was great!!!!!! Pretty pool from suspension bridge The beach was as relaxing as our stay. Riviera Restaurant tables on terrace overlooking beach Splashpad fun in the sun 24 hour buffet the rooms Ahhh Monkeys outside out room Jungle My kids got to hold a tucan on the beach sand never gets hot! The view from the beach!
All Customer Reviews
1-4 of 368 reviews. Sort by
April 26, 2017
Not worth the money

Very disappointed with this resort run down, horrible check in service, the buffets are ALWAYS the same. We were very disappointed with cheap Caribbean to even have this as a High star rating. We love going to Mexico it's great and beautiful. I love booking with cheap Caribbean but I might have to find another website to book with I'm pretty disappointed with how they rated this. I think they need to update and visit these resorts more frequently to give ratings. Every year we use cheap Caribbean and this was a HUGE disappointment. I'm not One to complain..we have been very lucky on getting great resorts the last five years we have booked through cheap Caribbean but this year was a total failure. If you want the same food every single day and if you want to walk a lot and wait in line for almost 2 hours to check in then I guess this resort is for you. Dirty pools, that are chipping and not up to date at all. Thank God for Manny he is a worker on the beach that sells excursions very great guy I recommend everybody to buy an excursion from him. Alejandro that works in the steak and fish restaurant is AMAZING!! He deserves a raise. That was by far the best place they have at the resort. I would not go back or waste my money on that resort.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Minnesota
Age: 35-44
Travel: 1-2 trips/year

April 20, 2017
Good resort. Bad Food

The beach was rocky and covered in seaweed so my children did not enjoy walking on it and never went in the water. We loved the pools. The kids especially enjoyed the water park. The resort is beautiful and I loved the plants, animals and walking trails. The bikes are old, rickety and dangerous and should be replaced. The food at the buffets gets very old, very fast. We were unable to get into any of the a la carte restaurants. The best meal we had was when we took a cab into Playa del Carmen to shop and go out to dinner. This kind of defeats the purpose of the all inclusive concept. But it's nice to get a soft drink or cocktail when you want and the girls liked getting the soft serve ice cream when they wanted.


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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Baton Rouge, LA
Age: 45-54

April 18, 2017
Lovely property with flora and fauna

The Sandos family did an excellent job in maintaining the rainforest experience while building a massive complex. We loved having walking options along the paths in the morning and along the beach in the late afternoon. So many activities for children, however traveling as a couple we enjoyed the adult only areas. Make reservations for Japanese restaurant upon arrival as it books up early. the no reservation policy at the other restaurants caused us to have long waits at the steak and seafood restaurant as well as our favorite restaurant, the Mediterranean. Our room fan stopped working and electric circuit breakers blew repeatedly. Stop by and go on the boat ride in the river with Jesus As he tells you about your surroundings. And stop in and say hello to Rene at the Mexican breakfast buffet. He is by far the friendliest happiest staff member we came upon. And yes you will see wildlife!


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: east Marion, NY
Age: Over 65
Travel: 7+ trips/year

April 13, 2017
Interesting, family oriented resort

The resort was intriguing with all the wildlife and various trails to venture through. This resort had a lot to offer and our family had a great time. The staff was helpful and kind. The food was good but if you are a vacation club member, it would be much better. I would definitely recommend this resort for families. I would suggest they have more bartenders, especially at the pool bar and offer more of a variety of food. It was fun however, to walk around the resort and have so much wildlife. If you are looking for great scuba, the Cenotes are the way to go and the staff are well informed and highly trained. Best scuba experience my husband claims to have had.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: NY
Age: 35-44
Travel: 1-2 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only)
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only)
Hotel/Studio Unit Details

Junior Suite (Available until Dec 23, 2017)
Hotel/Studio Unit Details

Eco Family Suite (Available beginning Dec 24, 2017)
Hotel/Studio Unit Details

What's to Love

The Xcalacoco Experience includes 80 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • Bocce Ball
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking
  • Business Center


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's Xcalacoco Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Nido
Drinks, 24-hours; Snacks,10:30am-7pm.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Eco Activities for Kids: We focus on teaching our children to live in harmony with nature, and to take care of the environment. We offer a variety of activities designed to help children interact with our native animals and plants.
Kids Club fully equipped with video games, jungle gym, trampoline, and a mini movie theatre, with fully supervised activities program such as: children's pool, games and arts & crafts and mini disco. For children 4-12 years old. Open 10am-10pm.
Baby Club for the ages 2-3 years is open 10am-1pm and 3pm-6pm.
Teens Activities for 13-17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball, beach soccer, volleyball, seven brand new water slides, among others. Schedule times may vary according to weekly program.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Minimum Stay Requirements
A 5-night minimum stay is required for travel Dec 28, 2016-Jan 1, 2017 and April 13, 2017-April 15, 2017 <

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Update
Sandos Caracol has contacted us to advise that they are currently in the process of renovating rooms in the Family Section at Sandos Caracol to create the Signature Eco rooms. The buildings with construction are somewhat separated from other buildings. Sandos has tried to minimize the visual and audio impact from the remodeling as much as possible.



All hours, fees, amenities, information and services are subject to change without notice.
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