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Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating
5 Nights with Air from $569 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 328 Reviews
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.9
Room Comfort
 
3.9
4.1 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
343 out of 399 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.9
Room Comfort
 
3.9
4.1 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
343 out of 399 (86%) customers would recommend this product to a friend.
The resorts cenote snorkling with turtles MisTer Crab Peeling paint and dirty a view of the beach Picture Perfect Views Beach steak included MAP OF RESORT A monkey right on our balcony Pool swim-up bar The beach Beach at sunset Peacock Tequila tasting. Yum! Shrimp cocktail on the beach. Main Cenote Ohh la la The beach we snorkeled from! monkey Doves kissing.& candles Furniture was falling apart Cenote at the resort The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. Fruit Basket/ w wine & glasses. the beach club Just one of many delighful drinks!! Free!! jaquzzi tubs in the room!!!!! Kayaking off the beach Awe, another day in paradise! Everyday was something new ! great beds, cleaning service was great!!!!!! Pretty pool from suspension bridge The beach was as relaxing as our stay. Riviera Restaurant tables on terrace overlooking beach Splashpad fun in the sun 24 hour buffet the rooms Ahhh Monkeys outside out room Jungle My kids got to hold a tucan on the beach sand never gets hot! The view from the beach!
All Customer Reviews
1-4 of 328 reviews. Sort by
February 17, 2017
Very Relaxing Stay

The resort was perfect in size. Easy to navigate. We thoroughly enjoyed the animals living within the resort. Dining options were above average. Loved the close proximity to the beach. Did not like the vendors that were set up on some of the days as they would hassle you to buy their goods when all we wanted was to pass by on our way to the restaurant.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Kansas
Age: 45-54
Travel: 1-2 trips/year

February 17, 2017
Me Tarzan, You Jane

I really depend on reviews when choosing a vacation destination, so I try to reciprocate upon returning myself. This was my first booking experience with Cheap Caribbean and I would undoubtedly do it again. The website is clear, concise and no hidden fees. Additionally, they were always very responsive to questions both before I booked and after I booked. However, the true test came when an individual in my party mistakenly grabbed her husband’s passport instead of hers by mistake. This could have been a catastrophe, but the airport staff and Cheap Caribbean responded in top notch fashion and got her flight, airport transfers and hotel check-in all revised and squared away like champs. Arriving into Cancun and going through customs were as expected. We arranged a private transfer to our hotel thru Cheap Caribbean via Amstar; one of the best decisions I made. Yes, it was a bit expensive, but totally worth it, even to this frugal traveler. The airport is congested, but we were able to easily locate the Amstar Representative and were in our private vehicle within minutes and on our way. The driver was courteous, the vehicle was clean and as a bonus, it even had free Wi-Fi! We arrived at the hotel in about 40 minutes from the airport. The resort is gated, with security present. This was important to me as we were traveling as 2 women with our teenage daughters. The bellboy promptly secured our luggage and escorted us to check-in. The check-in process was seamless and we were loaded onto the golf cart with our luggage within minutes and on our way to our room. One young man lugged all of our bags up three flights of stairs (no elevators…keep that in mind when getting your room assignment) and got us settled in our room. He gave us a quick tour and ensured we had everything we needed. Side note, please tip…these guys (and gals) work really long, hard days. The room was comfortable, and as expected. Our fridge was stocked with beer, soft drinks, juices, chips and candy. We had robes, slippers and 2 nice beach towels. I was surprised to find a nice note, along with a bottle of champagne, a bottle of tequila and a fruit plate from Pauline. Pauline was my personal concierge, and an employee of Sandos, but I believe she is also associated with Cheap Caribbean, and she is a PEACH! Pauline helped me get a waiver for my daughter, who’s 17, to use the gym and spa, otherwise she would have been prohibited because she was underage. Pauline also arranged reservations to a sold out restaurant and hosted a private party at the Mexican restaurant. Overall, Pauline went above and beyond. We got our first opportunity to explore the grounds on our way to dinner…the paths through the rainforest are amazing and very well marked, but a little dark at night. We used our flashlight feature on our cell phones. Be sure to explore, it’s worth it. Look for the hammocks quietly tucked away for a siesta and embrace the rope bridge, if your stable on your feet, it’s a fun adventure. Most of our breakfasts were eaten at La Laguna (the buffet) and were as expected. There was LOTS of variety, I never got bored with choices. What I particularly liked: egg/omelet station, crispy bacon, and good coffee. My daughter liked the many cereal options as well as the fruit and 3 milk flavors: plain, chocolate and strawberry. Lunches typically consisted of a break from the beach/pool and a quick bite at El Nido. It is a 24 hour snack bar that serves the typical favorites like burgers, hot dogs, nuggets, fries, nachos and cheese, etc. There is also an ice cream machine in there and curbs the sweet tooth. Dinners were all delicious. My 2 favorites were El Templo (Japanese) and Los Lirios (Steak and Fish). Reservations are recommended at each, but so worth it (thank you, Pauline). El Templo was a lot of fun and our chef really interacted with us a lot and put on a good show cooking the meal in front of us. Los Lirios offered the best service by far and the food was prepared perfectly. We were lucky enough the make friends with Adalfo, an employee at the resort. He was definitely a key element to making our vacation a huge success. Adalfo was practically our personal guide and our go-to for everything from restaurant recommendations, to private swimming tours, bike rides, walking tours, etc. Adalfo even helped when my daughter broke out from bug bites. He identified the likely source right away and instead of a trip to the medical clinic on-site, he suggested Benadryl and cortisone cream which cleared it right up. Adalfo is a huge asset to Sandos; do yourself a favor and look him up. Adalfo can usually be found near the Sports Bar and with the dogs, tell him St. Louis says “hi.” Since I mentioned it above, I will touch on it again really quick. You are literally in a jungle, so yes, there are bugs; mostly at night. We were expecting this and brought bug spray, but I also saw bug repellent out and about for public use, similar to hand sanitizer stations. Obviously, my daughter wasn’t very diligent and paid the price. I should note though, my daughter is especially prone to reactions to bug bites, even at home. Another honorable mention goes out to “Hey-sus” (forgot spelling). He gives a magnificent boat tour and “painted” my daughter and her friend. He loves his Mayan culture and also gives great advice for making the most of your vacation. We frequented his boat dock often just to stop by and shoot the breeze. We were there for the sun and spent endless hours at the pool and beach. Lounges were plentiful always. Activities and music all day long were going on at the pool. Bar service was good and quick, even when just asking for 2 ice waters. Again folks…a small tip goes a long way! The beach was awesome in my opinion. Clean, soft sand, lots of sunshine and plenty of shade; the perfect combination. I don’t go to swim in the ocean so the rocks weren’t an issue to me at all. I enjoy walks up and down the shoreline and sitting along the edge so the waves lap up on my legs. If this combination appeals to you, you’ll be in heaven. I should mention, there were a few beach vendors, but they were polite and I never felt pressured. There was bar service at the beach as well. Again, thumbs up! Oh, almost forgot, the girls rented a jet ski which was reasonable. 30 minutes was plenty as you really get beat up from the waves, but still fun nonetheless. We used the waterpark/slides an hour or so one afternoon. It was fine for seventeen year olds, but this is truly a smaller kid’s paradise. Lather up the sunscreen and enjoy! Be sure to check out the shows in the theater. Not all of the shows will suit your taste, as about ½ of them are geared more towards kids and then vice versa. The Fire of Life Ceremony is by far the best. It seems like every afternoon there is a wedding that takes place on the cenote stage, which is adjacent to the open lobby area. It is actually very beautiful to watch. I loved seeing the different decorations, color schemes and dresses. Additionally, I think it is just amazing to watch a new chapter begin. The gym was well equipped and the spa area was nice. I didn’t take advantage of spa services, but I heard they were amazing. I did enjoy the hot tub and small pool area. A very quiet and peaceful way to wrap up your day. We went into Playa Del Carmen one evening. It was ok, but I would skip it next time and do a sunset cruise instead. I saved the highlight of our trip to the end. We booked this hotel primarily for the “jungle” affect and it didn’t disappoint. The first morning I was sitting on my balcony enjoying my tea, a good book and my fruit plate when I heard some wrestling of the leaves above me. Before I knew it, a spider monkey was perched on my balcony with his heart set on my banana. Soon after he scarfed that down a momma with a baby on her back joined him. They were not aggressive, but very curious, and after all, I had grapes too. To my surprise, the male monkey decided to scope out my room and leaped on both beds before settling in to chill out on my daughter’s bed. He stayed for quite some time before I “shewed” him off in fear of his gang of buddies might decide to join him, as there were now 4 monkeys on my balcony and 1 in my room watching Fox News in the morning. So not only did I have an amazing experience and some good pictures to share, I have a great story to tell and a memory with my daughter that will last a lifetime. Our monkey story is titled: “me Tarzan, you Jane.” Thank you Sandos Caracol Eco Resort, we can’t wait to visit again!


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Illinois
Age: 35-44
Travel: 1-2 trips/year

February 17, 2017
Best vacation yet!

I've been to other so called 4 or 4.5 star resorts in the past, and this one is the best of them. The place is a little tricky to navigate, but other reviews on various sites were helpful in hints before we even went. Such as: don't wait in line to check in at "concierge", just around the corner are the check in and check out counters. They will direct you to someone who will book a "90 minute tour" with you and promise you a bottle of tequila, free massage, discount romantic dinner for 2 for booking this "tour". This is to sell you their version of a timeshare, to become members of their "royal elite club". If you're someone who likes to avoid confrontation who usually says sure to these things and then just don't show up, I'd advise you to be firm and tell them no, otherwise they will keep calling and calling your room all day every day, starting early in the morning and waking you up! If you tell them no, they will leave you alone. Also noticed in the reviews that all the negative reviews were for people in the general rooms, and anyone who booked Select Club or Royal Elite (rooms, not the membership, there's a difference apparently) loved their trip, so we booked Select Club. The food is amazing and there's so many different options. Even in the buffets, they make small batches of things and just periodically replace them, rather than making large vats of food to sit out for hours. Drinks are really good too, and they have a large menu of their own signature drinks. Top shelf liquor doesn't cost extra! The service is phenomenal, they will really do anything to make you happy. At the Mediterranean restaurant, my husband just wanted to stop by for dessert after eating dinner elsewhere, and they were closing up and not seating new tables. When he asked if he could have a dessert to go, they made one for him. The beaches are mostly solid rock, but there are paths of sandy spots you can walk through to get past the rock. There are free kayaks available to use too. Tons of wildlife to see! Cats everywhere who are rescued strays from the town. The owners really love animals. We had an amazing trip, I would recommend this resort to anyone. I would definitely go here again or another Sandos resort to see if they're just as great.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Winnipeg, MB
Age: 25-34
Travel: 1-2 trips/year

February 15, 2017
No frills stay

The resort was loverly and family friendly. I enjoyed the wildlife, every morning there was a family of monkeys sitting in a tree. Food was ok, if you're like buffetts (I'm not a fan). Really did appreciate the adults only sections.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Chicago, IL
Age: 35-44
Travel: 3-6 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only)
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only)
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

What's to Love

The Xcalacoco Experience includes 80 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • Bocce Ball
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking
  • Business Center


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's Xcalacoco Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Nido
Drinks, 24-hours; Snacks,10:30am-7pm.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Sandos Caracol offers activities for the kiddos.

The Baby Club is for infants 2-3 years of age. Daily, 11am-1pm and 3pm-6pm.

The Kids Club is for children 4-12 years of age. A variety of activities and games are available.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Minimum Stay Requirements
A 5-night minimum stay is required for travel Dec 28, 2016-Jan 1, 2017 and April 13, 2017-April 15, 2017 <

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Update
Sandos Caracol has contacted us to advise that they are currently in the process of renovating rooms in the Family Section at Sandos Caracol to create the Signature Eco rooms. The buildings with construction are somewhat separated from other buildings. Sandos has tried to minimize the visual and audio impact from the remodeling as much as possible.



All hours, fees, amenities, information and services are subject to change without notice.
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