March 23, 2011
Great resorts, problematic transfers
My friend and I loved the Hotel Barcelo San Jose, Los Lagos resort, and the Hotel Claro de Luna. The service at all three hotels was excellent. These were also great parts of Costa Rica to explore, especially if you like hiking.
But, the transfers provided by Vacaciones Barcelo were always at the worst times. They picked us up so early from San Jose (8:30 a.m.) that we couldn't check in yet in Arenal, and there was no time to do anything in San Jose. Then, they told us to be ready to be picked up at 7:20 a.m. in Arenal, but they never showed up until after 9:30 a.m. and NUMEROUS phone calls to an emergency number which was never answered. FInally, for our last transfer out of Monteverde, they scheduled the pick up so late in the day (1:30 p.m.), that we were just stuck in the hotel lobby after being required to check out by 11 a.m., and again, it was so late by the time that we got to San Jose, we couldn't really do much in the city.
We called and asked Vacaciones Barcelo to change our pick up time from Monteverde, so we could see some museums in San Jose, and they refused. They could be over two hours late in picking us up one day, but we couldn't negotiate better pick-up times. It was very inconvenient.
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