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Riu Palace Riviera Maya

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $559 All-Inclusive
Info Customer Reviews Questions & Answers

Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's ... More

Customer Rating 253 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.1
4.6 out of 5
"My husband and I have used CheapCaribbean twice now and both trips have been just wonderful. This was our first trip to Playa del Carmen, Mexico and my husband and I couldn't have had a better time. Th..." – Greenie23
287 out of 310 (93%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.1
4.6 out of 5
"My husband and I have used CheapCaribbean twice now and both trips have been just wonderful. This was our first trip to Playa del Carmen, Mexico and my husband and I couldn't have had a better time. Th..." – Greenie23
287 out of 310 (93%) customers would recommend this product to a friend.
Beach Water leaking from the roof into the walls equal a moldy smelling loby and rooms. Having dinner at the buffet Vacation Paradise Family beach Enjoying great food Room Water leaking from the roof into the walls equal a moldy smelling loby and rooms. My son playing pool volleyball pool Relaxing by the pool The Riu lobby Beautiful beach Riu Palace Riviera Maya
All Customer Reviews
1-4 of 253 reviews. Sort by
August 18, 2017
Great vacation!!!

We always enjoy staying at a Riu resort, but the palace is our favorite. Unfortunately, the beach had a lot of seaweed, sea grasses due to the storm that happened right before we arrived.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Danville, KY
Age: 55-64
Travel: 1-2 trips/year

August 16, 2017
Fabulous resort

The hotel is beautiful the service fantastic and the employees the best! The day we arrived was after the big storm and the beach was full of seaweed but by next day in the morning the beach was very clean and beautiful. The service at the bars was terrific and everyone was always trying to make sure you did not need anything else. The activities were so much fun that I would like to thank Omar from the other services dept for making us laugh so much. If it rains it's only for about 10 mins and then the sun is back out. The food is great in all the restaurants the only thing is the menu does not change but there are so many options that it really does not matter and the servers are wonderful. At night be prepared for live band and then after a great show in the theater. In all was very memorable and I will return.Do not let others discourage you from going I became weary when I saw some of the reviews but was glad to see they were very wrong.

Fabulous resort Fabulous resort
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: new jersey
Age: 45-54
Travel: 1-2 trips/year

August 14, 2017
Definitely awesome

I love staying at RUI hotels they are the best! Best service and the best grounds clean as always. The staff is exceptional at what they do!!! The food is great, drinks are always good! Never disappointed when we stay the RUI ALWAYS MY Favorite !!!!

Definitely awesome
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Texas
Age: 25-34
Travel: 1-2 trips/year

August 11, 2017
Like a real Mexican Palace

Food - Excellent... the hotel has a buffet which is air-conditioned and open for most of the day. Options were extensive, and all them were delicious. Service is also very good and we never had any wait times (trip was in August though so not peak season). There are also several specialty restaurants... we only went to one and had to wait a bit to get in as they have limited seating and operate on a first-come first-serve basis. The food was good but we liked the buffet so much that we just went there the rest of the time. Room - Up front I want to say that they did a very good job of keeping it clean, and there were no issues there. BUT this is the one area where you can see the age of the hotel... a lot of the fixtures are worn and look very used, showers are weak, toilets struggle a bit, and the tv service is kind of meh. Air conditioning did a good job, luckily and wasn't super loud... but you definitely need to run it constantly and you don't want to open the door or its going to take a while to cool back down again. Beach + Pool - Nice lounge chairs with palm trees for shade on the beach, but kind of dirty since every smoker in sight throws their toxic garbage on the ground (gross)... also you'll get some seaweed in the late summer around storm season. They make some effort to remove it but can't always keep up with mother nature. Pool was also nice but a bit on the older side in terms of style. The swim up bar was pretty popular. Grounds - Very pretty; it feels exactly like you're staying at a fancy Mexican palace. :) They maintain everything and keep it very clean. You know its good when everyone in your shared shuttle rides gets big eyes and asks what the hotel is called when you drive up. Service - Again, excellent. Plenty of staff at every desk, bar and restaurant. They also have people wandering around each area to offer drinks. Rooms are cleaned several times a day and room service is available 24/7. Location - Located in a gated resort community with shopping nearby, lots of taxis, and short shuttles to excursions that you can book on-site in the lobby.

Like a real Mexican Palace
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Seattle, WA
Age: 25-34
Travel: 1-2 trips/year

Room Information

Riu Palace Riviera Maya features 400 guestrooms decorated like an aristocratic Mexican hacienda. Rooms come equipped with a ceiling fan, flat screen satellite TV, laptop size electronic in-room safe, telephone, radio alarm clock, hydro-massage tub, daily-restocked mini-bar, liquor dispenser, an integrated lounge area and a balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

Finding your perch on Cancun's white sandy shores with turquoise waves rolling in and sweet sunshine for days.

Toasting with a fun, fruity cocktail on the terrace. You'll feel like you've arrived, beach lovers.

Hitting the main pool and zeroing in on the main hub of activity - the swim-up bar. It does not disappoint.

RiuFit has all kinds of ways to get your burn on - backfit, aquagym, stretching and bums-legs-tums.

If you are struck by the late-night munchies, 24-hour room service will deliver straight to your room.

Striking up friendly competition with a few rounds of ping pong, volleyball or tennis (lit for night play.)

 

What We'd Change

Guys - pack some long pants for dining at night at the a la carte restaurants.
 

Why You Should Go

You're a short five minutes from the delicious Playa del Carmen - beaches, golf, watersports and shopping.

Dining at Chilis - the resorts steak and lobster restaurant, which is muy bueno.

You can hit all the Riu bars in Playacar. Go ahead - taste test all the tequilas. You're on vacay.

RiuLand is where the kiddos can play & craft the day away while you melt into stress- extraction at the spa.

If you're up exploring, the Mayan ruins and the Sian Ka'an reserve should top your list.

Riu's fab entertainment team is ready to perform - live music in the day and Broadway-esque at night.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Safe Deposit Box
  • Billiards
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 4 Bars/Lounges
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Health Club
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Free Parking
  • Beauty Salon ($)
  • Gift Shop ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Riviera Maya

Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad

+52 98 48 77 2280

Hotel Description

Riu Palace Riviera Maya: All-Inclusive Haven On The Shores Of Playacar

Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's your beach lovin' dreams coming true, no doubt. And with Riu's commitment to impeccable service, you won't need to worry about a thing - except maybe which bar you're going to grab your next cocktail. You really will find it all here - entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.

It's Time to Get Your Riu On.



DINING

The delish cuisine selections are varied, with a great mix of all your favs, and of course some locally-made Mexican dishes. In addition to the a la carte restaurants for dinner, you'll also get to savor themed buffets (with live cooking stations), and if dining in is more your style, 24-hour room service will take care of you. Eat up.

Don Manolo
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 1pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: Buffet with on-the-spot cooking stations.

Botafoga
Type: Brazilian
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Agave
Type: Mexican
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Chilis
Type: Grill
Hours: Daily, 10:30am--6pm. 2 seatings at 7pm and 8:30pm
Description: Casual restaurant located by the pool.

Krystal
Type: Nouvelle
Hours: Daily, 6:30pm-8pm and 8:45pm-10:15pm
Description: Contemporary menu featuring fusion cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Yashima
Type: Japanese
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Japanese cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

All restaurant hours subject to change.



BARS/NIGHTLIFE

The libation-savvy bartenders are ready to serve you any crafty concoction you want - they even have a few cocktail ideas of their own. It's 24-hour, all-inclusive so you can drink from dawn till dusk. Cheers.

Daiquiri
Poolside and swim-up bar. Daily, 9am-6pm.

La Habana
Lobby bar. Daily, 10am-midnight.

Lirico
Lounge bar with terrace. Daily, 6pm-midnight.

Sports Bar
24-hour bar.



BEACHES AND POOLS

Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If the pool is more your style, the resort has two where you can spend your sunshiny days (and the ocean views are dazzling). It's Paradise Found.



SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamaran
  • Kayak
  • Body board
  • Snorkeling
  • Scuba lesson in pool
Land
  • Fitness
  • Table tennis
  • Volleyball
  • Tennis

For an additional charge:

  • Billiards
  • Golf


INTERNET

Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms.



SPA SERVICES

Renova Spa at Riu Palace Riviera Maya offers a variety treatments that will leave you relaxed and recharged for an additional charge.



WEDDING/HONEYMOON

Riu Palace Riviera Maya has the perfect spot to tie the knot. Choose one of their wedding packages to make your day unforgettable and perfect!



CHILD CARE

Along with a children's pool and play area, the hotel also offers daily entertainment at RiuLand for kids ages 4-7 and 8-12.



ADDITIONAL INFORMATION

Location
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.

Check-In/Check-Out
Check-In: 3pm. Check-Out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort :

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy
At least one person 21 years old or older is required in every room at this property during March and April. The hotel may require guests to show proof of age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico longer accept or exchange U.S. dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Junior Suite
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4 days, 3 nights
Travel Dates 8/22 - 10/26
Starting at $559 was $919
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
5 days, 4 nights
Travel Dates 10/27 - 12/23
Starting at $719 was $1259
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts