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Riu Palace Riviera Maya

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $669 All-Inclusive
Info Customer Reviews Questions & Answers

Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's ... More

Customer Rating 197 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.7
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"Excellent Trip and great resort. Would highly recommend to anyone." – DSharf
226 out of 240 (94%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.7
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"Excellent Trip and great resort. Would highly recommend to anyone." – DSharf
226 out of 240 (94%) customers would recommend this product to a friend.
pool Beautiful beach The Riu lobby Relaxing by the pool My son playing pool volleyball Water leaking from the roof into the walls equal a moldy smelling loby and rooms. Water leaking from the roof into the walls equal a moldy smelling loby and rooms. Room Beach Enjoying great food Vacation Paradise Having dinner at the buffet beach
All Customer Reviews
1-4 of 197 reviews. Sort by
September 20, 2016
Love this beach!!

This was our third time in Mexico, second time in Playacar which is where this hotel is located. I can not stress enough at how amazing this beach is! The sand is white and super soft. The water has three different shades of blue and is one of the best Ive seen in Mexico. We do wish they would have had more pools to choose from but being that you are able to use the other's Riu's resorts pools, it didnt cause that much of an issue. The bartenders at the swim up bar were all great and hilarious!! Lots of activities and music during the day. The hotel staff were all very friendly. The maids did not speak English so if you need something, be sure to learn the word in Spanish. The hotel and grounds were beautiful. Our room was a bit smaller compared to the Riu Yucatan and other resorts we have stayed at but it was ok. The food was pretty decent. Breakfast was pretty much the same everyday at the buffet. Dinners were decent. They have about five restaurants to choose from, no reservations were needed. Two of them required the men to wear pants and no tank tops. They also had a dinner buffet every evening. Nightly entertainment every evening. If you decide you want to leave the reaort, you can always go to Playa del Carmen's popular Fifth Avenue. Its about a twenty min walk or a 5 min and $7 cab ride. I make it a point to go everytime we are in Mexico. As always, a great vacation!! Already can't wait to go back.


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Pittsburgh, Pa
Age: 25-34
Travel: 1-2 trips/year

September 16, 2016
Very good !!!

Me and husband went here for the first time. As soon as we arrived we were welcomed very friendly. As soon as we walked in our room we were not happy. We are suppose to have a king bed it was two queens together instead, toilet didn't work, sinks were clogged. Spoke to the front desk explained this wasn't what we booked , they were very sorry and apologized, gave us a new room the next day with a king size bed and toilet and sinks worked fine. We were happy now. The rooms definitely could use an update. As fare as service amazing , very friendly . Restaurants ok nothing to rave about except Don Manoel was very good and the buffets were always great and fresh . There very poor in seafood . The entertainment was great as well. We stayed for a week and enjoyed every moment . The beach is AMAZING!!!!!!from the sand to the water. We would definitely go back !!!!

Room Beach
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: New Jersey USA
Age: 55-64
Travel: 1-2 trips/year

September 12, 2016
Great honeymoon

Had a great experience and great food also great service. We will be sure to visit in the future.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: North Carolina
Age: 25-34
Travel: 1-2 trips/year

September 11, 2016
GOOD Vacation

Overall the Riu Palace Rivera Maya was a good stay. Room service was quick food could be a little better with more options. Also wish they had more activities for adults at night, night club/casino would be good. Their staff is amazing very friendly and they took very good care of us. Restaurants food was very good.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
User Image

From: Californian
Age: 25-34
Travel: 1-2 trips/year

Room Information

Riu Palace Riviera Maya features 400 guestrooms decorated like an aristocratic Mexican hacienda. Rooms come equipped with a ceiling fan, flat screen satellite TV, laptop size electronic in-room safe, telephone, radio alarm clock, hydro-massage tub, daily-restocked mini-bar, liquor dispenser, an integrated lounge area and a balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

All-inclusive everything: the cocktails, the grub, the utter awesomeness of it all.

Finding your perch on Cancun's white sandy shores with turquoise waves rolling in and sweet sunshine for days.

Toasting with a fun, fruity cocktail on the terrace. You'll feel like you've arrived, beach lovers.

Hitting the main pool and zeroing in on the main hub of activity - the swim-up bar. It does not disappoint.

RiuFit has all kinds of ways to get your burn on - backfit, aquagym, stretching and bums-legs-tums.

If you are struck by the late-night munchies, 24-hour room service will deliver straight to your room.

Striking up friendly competition with a few rounds of ping pong, volleyball or tennis (lit for night play.)

 

What We'd Change

Plan ahead and make reservations early for the a la carte restaurants.
 

Why You Should Go

You're a short five minutes from the delicious Playa del Carmen - beaches, golf, watersports and shopping.

Dining at Chilis - the resorts steak and lobster restaurant, which is muy bueno. Hint: make reservations early.

You can hit all the Riu bars in Playacar. Go ahead - taste test all the tequilas. You're on vacay.

RiuLand is where the kiddos can play & craft the day away while you melt into stress- extraction at the spa.

If you're up exploring, the Mayan ruins and the Sian Ka'an reserve should top your list.

Riu's fab entertainment team is ready to perform - live music in the day and Broadway-esque at night.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Safe Deposit Box
  • Billiards
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 5 Bars/Lounges
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Elevators
  • 10 Bars/Lounges
  • Health Club
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Free Parking
  • Beauty Salon ($)
  • Gift Shop ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Riviera Maya

Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad

+52 98 48 77 2280

Hotel Description

Riu Palace Riviera Maya: All-Inclusive Haven On The Shores Of Playacar

Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's your beach lovin' dreams coming true, no doubt. And with Riu's commitment to impeccable service, you won't need to worry about a thing - except maybe which bar you're going to grab your next cocktail. You really will find it all here - entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.

It's Time to Get Your Riu On.



DINING

The delish cuisine selections are varied, with a great mix of all your favs, and of course some locally-made Mexican dishes. In addition to the a la carte restaurants for dinner, you'll also get to savor themed buffets (with live cooking stations), and if dining in is more your style, 24-hour room service will take care of you. Eat up.

Don Manolo
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 1pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: Buffet with on-the-spot cooking stations.

Botafoga
Type: Brazilian
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course. Reservations are required in advance.

Agave
Type: Mexican
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course. Reservations are required in advance.

Chilis
Type: Grill
Hours: Daily, 10:30am--6pm. 2 seatings at 7pm and 8:30pm
Description: Casual restaurant located by the pool. Dinner reservations are required in advance.

Krystal
Type: Nouvelle
Hours: Daily, 6:30pm-8pm and 8:45pm-10:15pm
Description: Contemporary menu featuring fusion cuisine. Dinner reservations are required in advance.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Yashima
Type: Japanese
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Japanese cuisine. Reservations are required in advance.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

All restaurant hours subject to change.



BARS/NIGHTLIFE

The libation-savvy bartenders are ready to serve you any crafty concoction you want - they even have a few cocktail ideas of their own. It's 24-hour, all-inclusive so you can drink from dawn till dusk. Cheers.

Daiquiri
Poolside and swim-up bar. Daily, 9am-6pm.

La Habana
Lobby bar. Daily, 10am-midnight.

La Plaza
Lounge bar with terrace. Open for special occasions and events 6pm-midnight.

Lirico
Lounge bar with terrace. Daily, 6pm-midnight.

Sports Bar
24-hour bar.



BEACHES AND POOLS

Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If the pool is more your style, the resort has two where you can spend your sunshiny days (and the ocean views are dazzling). It's Paradise Found.



SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamaran
  • Kayak
  • Body board
  • Snorkeling
  • Scuba lesson in pool
Land
  • Fitness
  • Table tennis
  • Volleyball
  • Tennis

For an additional charge:

  • Billiards
  • Golf


INTERNET

Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms.



SPA SERVICES

Renova Spa at Riu Palace Riviera Maya offers a variety treatments that will leave you relaxed and recharged for an additional charge.



WEDDING/HONEYMOON

Riu Palace Riviera Maya has the perfect spot to tie the knot. Choose one of their wedding packages to make your day unforgettable and perfect!



CHILD CARE

Along with a children's pool and play area, the hotel also offers daily entertainment at RiuLand for kids ages 4-7 and 8-12.



ADDITIONAL INFORMATION

Location
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.

Check-In/Check-Out
Check-In: 3pm. Check-Out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort with the following exception.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy
At least one person 21 years old or older is required in every room at this property during March and April. The hotel may require guests to show proof of age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico longer accept or exchange U.S. dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.



All hours, fees, amenities, information and services are subject to change without notice.
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Depart:  
Number of Rooms:
 
Room 1 Details:
  • Junior Suite
  • $35 Renova Spa Credit
  • Travel: Now - October 26
  • Book By: October 22
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5 days, 4 nights
Travel Dates 9/28 - 12/23
Starting at $669 was $1159
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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4 days, 3 nights
Travel Dates 12/24 - 1/1
Starting at $1119 was $1409
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 1/2 - 1/20
Starting at $879 was $1229
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5 days, 4 nights
Travel Dates 1/21 - 4/16
Starting at $989 was $1289
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 4/1 - 5/31
Starting at $829 was $1199
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts