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Riu Palace Punta Cana

Dominican Republic - Punta Cana

Our Rating
4 Nights with Air from $739 All-Inclusive
Info Customer Reviews Questions & Answers

Here, on the second largest island of the West Indies you'll revel in Mother Nature's eye candy - a beach lined with end ... More

Customer Rating 298 Reviews
Value
 
4.2
Service
 
4.3
Beaches & Pools
 
4.4
Dining Options
 
3.8
Room Comfort
 
3.8
4.1 out of 5
"Someone named this place correctly in Punta Cana, RIU PALACE. This place is beauitful. We were treated like royality as soon as we stepped foot on the property. If you wanted something, all you had to ..." – SandynCurley
280 out of 340 (82%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.3
Beaches & Pools
 
4.4
Dining Options
 
3.8
Room Comfort
 
3.8
4.1 out of 5
"Someone named this place correctly in Punta Cana, RIU PALACE. This place is beauitful. We were treated like royality as soon as we stepped foot on the property. If you wanted something, all you had to ..." – SandynCurley
280 out of 340 (82%) customers would recommend this product to a friend.
Punta Cana: Macao Beach (watch out for the waves they are crazy here) (ool bar before it got busy Pool view Main pool Beautiful beach! The beach at the Riu Place Punta Cana The beach RIU PALACE PUNTA CANA On the beach! Superior Suite (0113) looking toward the beach Morning beach Fountain renovation Beautiful water! Afternoon beach Loved to take a walk after dinner on the grounds swim up pool bar Everywhere to take great pictures! Morning Beach Stroll Down the beach Inside the Palace pool with awesome moutain view Beachview The beach Riu Palace Punta Cana
All Customer Reviews
1-4 of 298 reviews. Sort by
June 14, 2017
Amazing Vacation (Week of May 17)

From the beginning, we were treated like kings and queens. The food was excellent, always being fresh, and the waiters were very pleasant, especially Michael who was willing to help and was there every single minute for us. William was always very pleasant too, making all our evenings special by knowing what we like to drink and finding a table for us to sit at. Entertainment crew, during the day, or in the night was very good, and I didn't want to come back home. Transportation was very good, and was always on time. I want to say thank you to the entire staff at Riu hotel, and every time I go on vacation I will be choosing this resort. Housekeeping did a great job, and made sure my rooms were always clean. Thank you for everything Riu Star, and thank you for making my mom's vacation a memorable one, who was in a wheelchair and was offered help every minute.


3 of 3 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Chicago
Age: 35-44

June 13, 2017
Great vacation!

I have to admit I was very worried about booking the Riu Palace Punta Cana after reading all the bad reviews. Boy was I pleasantly surprised! The property is absolutely beautiful. The beach is gorgeous! The staff went out of their way to serve guests. Room was a little warm when we arrived the first day, but after running the AC on high overnight it was quite comfortable. We even got too cold a couple of nights. Rooms were cleaned and restocked well each day. Maid service was great. The grounds are well maintained and every day employees were working very hard to keep them nice. We enjoyed the shows at night. Food and drink was plentiful. Fresh fruit was outstanding everyday! Best drinks were in the bar of the hotel lobby. Can't understand how anyone could give this place such negative reviews. There must be a bunch of fancy pants people out there that are impossible to please!


1 of 1 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: North Carolina
Age: 45-54

June 9, 2017
Our Experience

I normally do not post reviews but I feel it is important to after spending so much money at Riu Palace Punta Cana. The transfer to the airport was nice in an air conditioned van (we used Amstar). Once we arrived to the resort to check in we were told "we upgraded you to another resort for free". Due to lack of explanation as to why we were upgraded I explained that I did not want to be upgraded, I wanted to stay where I booked (due to fear of another charge). We were then escorted to our room. The room smelled musty and the air condition did not work great but luckily there are ceiling fans. Several nights we noticed cockroaches in our bathroom. The pool was beautiful but it felt more like bath water. Would not call it refreshing. The beach was beautiful and had a nice breeze. The wait staff at the pool was the friendliest but I would say there is definitely a language barrier. On many occasions we would ask for a straw or one drink (etc) and they would come back with something different. The food was not good in my opinion. I actually ended up with food poisoning on our 2nd day there and spent 2 days in the room because I was so sick (and no I did not drink that water). As far as nightlife, there isn't much. As a young newly married couple we were hoping for more entertainment at night. There was the same live music every night. One night we rode the shuttle over to the neighboring resorts casino. Riu Palace Puntra Cana also seemed to have more families vs couples. Overall, I would not rate this resort "5 star" like it is rated online. I enjoyed the time with my husband but I would have rather spent our money elsewhere (and avoided getting so sick). Needless to say, I will not be making another trip back to Riu Palace Punta Cana.


0 of 0 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Charlotte, North Carolina
Age: 25-34
Travel: 1-2 trips/year

June 8, 2017
Awesome vacation experience

The concierge was very accommodating! We asked for a complimentary room upgrade since it was my birthday and without hesitation they hooked us up. The staff and everyone at the resort was very friendly, always saying hello and making sure we were well taken care of. Food was good, pool was nice and the beach was beautiful! We love the Riu Palace and the people working there, we will definitely stay at a Riu Resort on our next vacation.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Virginia
Age: 25-34
Travel: 1-2 trips/year

Room Information

612 guestrooms and suites are located in 4-story building. Each room is equipped with air conditioning, ceiling fan, hair dryer, mini bar with liquor dispenser, satellite TV, in-room safe, and balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

It's less than 150 feet from the beach, where you can dig into toe-loving, feather-soft, white sand.

Everything's included - you'll want for nothing, except maybe another cocktail.

The architecture is stunning - you feel like you're in a ginormous Spanish palace.

The trip to Soana Island - it's a slice of unmatched, beachy heaven, a must-do excursion.

You get FREE access to the disco and casino - bring your party hat.

Free gym, steam bath, sauna, and Jacuzzi - get your calorie-burning and purification on.

 

What We'd Change

Unless you love the casino or nightclub, evenings are a bit sedate. But just think about the fun you can have with a moonlit stroll on the beach!

 

Why You Should Go

It's just 19 miles from the airport. Blink, and you'll be there.

There's a supervised kids' clubs so you can steal away for some much-needed "you" time.

You can visit the sister resorts - they're chock-a-block full of rockin' activities to check out.

You get a FREE scuba lesson in the pool and four tennis courts. Time to get sporty.

Jet ski rentals, water-skiing, sailing, kayaking and oceans more to dive into.

There are medical facilities, should you fall down and go boom.

Water park with slides, tobogans, kids pool, sun terrace and snack bar.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Snorkeling
  • Internet Access ($)
  • Tennis Court(s)
  • Windsurfing
  • Sailing
  • 24 Hour Front Desk
  • Wedding Services
  • Sauna
  • Nightclub/Disco
  • Billiards
  • 4 Bars/Lounges
  • Nightclub
  • Massage ($)
  • Elevators
  • Fax Machine ($)
  • Conference Facilities ($)
  • Spa Services ($)
  • Handicap Room Available
  • Honeymoon Packages ($)
  • Free Parking
  • Introductory Scuba Lesson
  • Wireless Internet in lobby


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Jet Ski Rentals
  • Kayaking
  • Medical Facilities
  • Motor Boat Rentals
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

Riu Palace Punta Cana

Playa Arena Gorda

+809 687 42 42

Hotel Description

Riu Palace Punta Cana: All-Inclusive Vacation in Beach Heaven

Here, on the second largest island of the West Indies you'll revel in Mother Nature's eye candy - a beach lined with endless palm groves and coconut palms that descend to the water's edge. The sugar-white sand coupled with aquamarine waves lapping up on the shore make a great backdrop for enjoying every amenity you've ever wanted on a vacay: food, drinks, water sports, and oodles more. Riu all-inclusive resorts are just this way. Corral the fam. Start packing.

It's Time to Get Your Riu on.



DINING

It's a party in your mouth with all the types of grub you've got here: Brazilian, Italian, Japanese, plus a steak house and a delicious buffet where you can get a full American breakfast. Beach appetit.

Don Manuel
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, noon-3pm; Dinner - daily, 7pm-10pm
Description: Full American breakfast buffet, cooking stations, fruit, juices and cava or a continental breakfast/snack; theme buffets three times a week. Non-smoking restaurant with terrace.
Dress code: Casual.

La Bodega
Type: Brazilian
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte restaurant (main course with table service, buffet starters and dessert). Non-smoking restaurant.
Dress code: Elegant casual.

Luigi
Type: Italian
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte restaurant (buffet starters). Non-smoking restaurant.
Dress code: Elegant casual.

Krystal
Type: Fusion
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte restaurant specializing in fusion cuisine blending local ingredients, regional flavors, and international techniques. Non-smoking restaurant.
Dress code: Elegant casual.

Yokohama
Type: Japanese
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte, non-smoking restaurant.
Dress code: Elegant casual.

La Altagracia
Type: Steakhouse
Hours: Daily, two seatings at 6:30pm and 8:30pm
Description: A la carte, pool side restaurant.
Dress code: Elegant casual.

All hours are subject to change.



BARS/NIGHTLIFE

Refreshing concoctions abound at all the fun spots where you can quench your thirst: everything from a poolside bar with a swim-up bar to a sports bar to a disco and casino. We raise our coconut drink to you!

Perico Chicote
Lobby bar. Daily, 10am-midnight.

Los Rosario
Lounge bar with terrace. Daily, 5pm-midnight.

Saona
Poolside bar with swim-up bar. Daily, 10am-6pm.

La Plaza bar
Sports bar. Open 24 hours.

Pacha Nightclub
Disco and dancing at Caribbean street. Daily, 11pm-3am.

Riu Palace Macao Casino
Casino. Daily, 7pm-2pm.



BEACHES AND POOLS

Framed by dazzling white sand, Arena Gorda beach has coconut palms that grow right to the edge of the brilliant teal sea. The waters are calm so it makes an ideal place for your little ones to play in safely. For more splash time, there's a shimmering pool with a swim-up bar, an adjoining whirlpool bath plus a children's pool. Come on in, the water's more than fine.

NOW OPEN! Splash Water World Punta Cana
All guests at Riu Naiboa, Riu Bambu, Riu Palace Punta Cana & Riu Palace Bavaro get to splish-splash at the new water park that includes waters slides, tobogans, kids pool, sun terrace with sun loungers and a snackbar. The water park is included with your stay.



SPORTS/ACTIVITIES


Water
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • One introductory scuba-diving lesson in the pool

Land

  • Table tennis
  • Gym
  • Sauna and Jacuzzi
  • Tennis courts

Available for an additional charge:

  • Billiards

Golf
Riu Palace Punta Cana features a 18-hole golf course. Please contact the resort directly for more information.



INTERNET

Riu Palace offers complimentary Wi-Fi access in common areas and in guest rooms.

SPA SERVICES

Located at the Caribbean Street, the Eternal Spa offers a complimentary gym, sauna and Jacuzzi, as well as assorted treatments, a beauty salon, hairdresser and massages for an additional charge. Daily, 10am-6pm.

WEDDING/HONEYMOON

The Riu Palace Punta Cana celebrates three different types of ceremonies: Civil, Religious (Catholics) and Renewal of Vows.
  • Religious Ceremony (Catholic): performed by a Catholic Priest; offers a marriage certificate. The ceremony lasts 45-50 minutes.
  • Civil Ceremony: performed by an official Judge; offers a legal certificate. This wedding takes 20-25 minutes.
  • Renewal of Vows/Symbolic Ceremony: ceremonies without any legal bearing, performed by a Non-Denominational Minister. Takes 20-25 minutes.

Locations:

  • Garden Gazebo: maximum of 50 people.
  • Beach Gazebo: maximum of 60 people.
  • Beach: maximum of 50 people.

If the wedding is scheduled for the beach and it rains, the couple will be moved to the terrace or lobby, which are covered.



CHILD CARE

Complimentary supervised activities, including a Mini-club, children's playground, a swimming pool for kids and a daily daytime entertainment program for children ages 4-12.

ADDITIONAL INFORMATION

Location
Riu Palace Punta Cana is located 19 miles from Punta Cana International Airport (PUJ).

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 3-night minimum night stay is required

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy
At least one person 21 years old or older is required in every room at this property during March and April. The hotel may require guests to show proof of age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.



All hours, fees, amenities, information and services are subject to change without notice.
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