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Riu Palace Mexico

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $689 All-Inclusive
Info Customer Reviews Questions & Answers

With a modern vibe and laid-back luxury feel, this beach lovin' destination puts you on one of the prettiest stretches o ... More

Customer Rating 77 Reviews
Value
 
4.5
Service
 
4.8
Beaches & Pools
 
4.7
Dining Options
 
4.4
Room Comfort
 
4.3
4.6 out of 5
"Beautiful grounds and gorgeous beach. The service was very good. Everyone was very friendly and extremely attentive. The room, grounds and the resort in general was kept impeccably clean. The restaraun..." – gailadk
84 out of 91 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.8
Beaches & Pools
 
4.7
Dining Options
 
4.4
Room Comfort
 
4.3
4.6 out of 5
"Beautiful grounds and gorgeous beach. The service was very good. Everyone was very friendly and extremely attentive. The room, grounds and the resort in general was kept impeccably clean. The restaraun..." – gailadk
84 out of 91 (92%) customers would recommend this product to a friend.
Neat place! Walk to the beautiful beach RIU Palace beach wedding Welcome to Dining! taken at Crystals our room 2nd floor Beautiful, sandy beach. Cocktail presentation in courtyard before dinner. My grilled lobster from Riu Palace Buffet best service ever!
All Customer Reviews
1-4 of 77 reviews. Sort by
July 25, 2017
overall good

facility was excellent food was medium service was excellent was asked to leave food area near pool and beach because I had water on my legs from washing off coming from beach. NOT COOL. This was very disturbing


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: norcross, ga
Age: 55-64
Travel: 1-2 trips/year

July 11, 2017
Would go again.

The resort is beautiful and well-maintained. Spanish and English are spoken, but the English needs to be better for the front desk staff. We were a family of four in our room, but we only received 2 towels each day and had to keep calling for more. The pool/beach staff were wonderful. They were friendly and courteous. They liked to talk with you, but only if you wanted, otherwise they let you be. Buffet dinner was always great and the Mexican restaurant was really good. The other restaurants have much to do to improve the food to be what they claim to be. For example, the steak house served a steak that was clearly seared and then put in an oven - worst filet mignon I've had. Overall, I loved it here. 9 days went by too fast. We've already talked about going back in a few years again. We checked out the other local Riu resorts and felt this was the highest quality one in the area and the best maintained.

Would go again. Would go again.
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Wethersfield, CT
Age: 35-44
Travel: 3-6 trips/year

July 5, 2017
Worst Riu

Don't go save your money and aggravation. Rude staff that treat you like garbage and then lie when confronted.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: New York
Age: 45-54
Travel: 3-6 trips/year

April 12, 2017
Nice Resort

We had a very nice stay March 2017. Loved the palm trees on the beach, no messing with umbrellas for shade. The pools were rather small, but who cares when you have a beautiful beach! Staff was very friendly and helpful, no timeshare gimmicks. The drinks were pretty watered down and the wines were mediocre at best. The buffet meals were very good with many fresh options. The dinner restaurants , however, were very disappointing- stick with the buffet! Overall I would return, the beach and staff make it all worth it.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Milford,Michigan
Age: 45-54
Travel: 1-2 trips/year

Room Information

The Riu Palace Mexico features 434 suites appointed with furnished balconies, antique-style furniture, marble bathrooms and twin-sink granite vanities. Other amenities include turndown service, air conditioning, mini-bar, liquor dispenser, satellite TV, electronic in-room safe (laptop size) and an iron/ironing board.

Room Details

Jr. Suite (DBSB/SJSB)
Hotel/Studio Unit Details

Jr. Suite Superior (DBMB/SJMB)
Hotel/Studio Unit Details

What's to Love

No reservations needed for any of the restaurants.

This palatial paradise has two shimmering pools, plus a prime beachy location. Sun worshippers, you'll be in love.

Tucked into a gated, upscale community, the swanky decor here is modern and chic.

This Beach Eden is geared for families and adults, so the crowd isn't a rowdy party crew.

Weights. Cardio. Stretching. It's going on every morning and afternoon.

Dipping into a relaxing steam bath and whirlpool after your stress-smashing workout.

Carving out some much needed naptime on the beach. The swaying palms will be your lullaby.

 

What We'd Change

Riu Palace Mexico's huge, lush grounds means there's lots of walking in store for guests. But there's no better way to work off vacation calories like a stroll around this beautiful resort.

 

Why You Should Go

Playa del Carmen offers oceans to do nearby: Mayan ruins, shopping, Xaman-Ha Aviary and golf.

Beach comb your way up and down the shores. Stop by a neighboring Riu for a free drink or two.

The exceptionally friendly staff always greets you with a smile and will pamper you the moment you arrive.

RiuLand keeps the kiddos entertained while you book a stress-smashing day at the spa.

Looking for some friendly competitions - why not, right? Tennis, ping pong and volleyball are favs.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Daily Maid Service
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Pool Bar
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • 6 Restaurants
  • 6 Bars/Lounges
  • Nightclub
  • Multilingual Staff
  • Elevators
  • Spa ($)
  • Spa Services ($)
  • Wedding Services ($)
  • Room Service
  • 24 Hour Room Service
  • Wireless Internet
  • Travel Agency
  • Alarm Clock/Radio
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Evening Entertainment
  • Gift Shop ($)
  • ATM/Banking ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Horseback Riding
  • Sailing
  • Scuba Diving
  • Shopping
  • Spa(s)/ Wellness Center(s)

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Mexico

Av. Xaman-Ha Mz 9 y 10 Lt 1, Fracc. Fase II Solidaridad

+52 984 877 2280

Hotel Description

Riu Palace Mexico: Nestle in for an All-Inclusive Dream Vacation

With a modern vibe and laid-back luxury feel, this beach lovin' destination puts you on one of the prettiest stretches of white sands, where you'll find plenty of loungers for lazy days and water activities galore when you're ready to tap into your adventure-seeking side. Riu Palace Mexico caters to whatever your whims may be. They've got it all - sunshiny, sparkling pools, unlimited food and drink and plenty of ways to kick back in this dreamtastic paradise.

It's Time to Get Your Riu On.



DINING

The cuisine selections are varied, with a buffet bonanza of those tried and true foodie favs, plus "live" cooking stations so you can order exactly what you want. The a la carte dining is limitless with a Brazilian Rodizio Steakhouse, Asian-fusion and of course, Mexican. For additional lunches and snacks, head up the beach to the nearby Riu resorts. Beach appetit.

Don Julian
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: The restaurant offers a full American breakfast buffet, on-the-spot cooking stations, fruits, juices and Cava or a continental breakfast/snack. Lunch: hot and cold buffet and on-the-spot cooking stations, Italian and Mexican cuisine. Dinner: buffets and on-the-spot cooking stations, special evenings, theme buffets (three times a week).

Krystal
Type: Fusion
Hours: Daily two seatings at 6:45pm and 8:45pm
Description: Dining is a la carte.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

Miyagi:
Type: Japanese
Hours: Daily two seatings at 6:45pm and 8:45pm
Description: A la carte Japanese food in an elegant atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

Guacamole Beach
Type: Steakhouse
Hours: Lunch, Daily 12:30pm-3:30pm; Dinner, Daily two seatings at 6:45pm and 8:45pm
Description: Beach restaurant, main course with table service, buffet for starters and dessert.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

La Bodega
Type: Mexican
Hours: Daily, 6:30pm-9:30pm
Description: Dining is a la carte.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

La Dolce Vita
Type:
Italian
Hours: Breakfast, Daily 10:30am-noon; Lunch, Daily 12:30pm-3:30pm
Description: A continental breakfast is served; for lunch, enjoy a variety of snacks, pizzas, pasta, fresh fruit and salads, and dessert bar.

All hours are subject to change.

BARS/NIGHTLIFE

Are you ready for a Mai Tai or maybe a margarita with a twist? Riu's gotcha covered. These friendly bartenders are more than ready to craft whatever cocktail you want. Best news of the day - it's all-inclusive and unlimited 24-hours a day. Salud.

Bar Cubano
Lobby bar. Daily, 10am-7pm.

Los Mariachis
Show bar with terrace. Daily, 6pm-midnight.

El Kiosko
Pavilion bar with music. Daily, 6pm-10pm.

El Palmeral
Swim-up bar. Daily, 10am-6pm.

Lounge
Open 24 hours

Beach Bar
Daily, 10am-5pm.



BEACHES AND POOLS

This beachy haven is located on primo beachfront property where white sands and turquoise waters rule. Swaying palms, sunshiny rays and two pools complete this vacation paradise. Find your lounger, beach lover, it's gonna be a good day.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamarans
  • Kayaking
  • Body boarding
  • Snorkeling
  • Introductory scuba diving lesson in the pool

Land

  • Tennis
  • Table tennis
  • Volleyball
  • Fitness center

Golf

  • 18-hole golf course available for an additional charge.


INTERNET

Riu Palace Mexico offers free Wi-Fi access in common areas and in guest rooms.

SPA SERVICES

Renova Spa offers a number of services that will leave you relaxed and recharged for an additional charge. Services include:
  • Beauty treatments
  • Beauty salon
  • Massages on the beach


WEDDING SERVICES

Riu Palace Mexico offers four wedding packages and the services of a wedding planner to help you plan the perfect wedding in a tropical paradise. Please contact the resort directly for more information.

CHILD CARE

Riu Palace Mexico offers RiuLand Kid's Club, which provides a daytime entertainment program for children ages 5-11. Daily 10am-1pm, 4pm-6pm. Movies 8:30pm-9:30pm. Hours subject to change.

ADDITIONAL INFORMATION

Location
Riu Palace Mexico is located 34 miles (20 minutes) from Cancun International Airport (CUN) and 2 miles from the scenic town of Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort.

Families
The resort principally attracts romance-minded couples and other adults, but children are also welcome.

Exchange Privileges
The fantastic exchange privileges program allows access to all other sister properties in the Riu Resort complex.

Spring Break Policy
At least one person 21 years old or older is required in every room at this property during March and April. The hotel may require guests to show proof of age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel except in specifically designated areas.

Currency Policy
Please note that Riu Resorts in Mexico no longer accept or exchange U.S. Dollars at the front desk; ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/25 - 10/26
Starting at $689 was $1079
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
5 days, 4 nights
Travel Dates 10/27 - 12/23
Starting at $759 was $1199
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
5 days, 4 nights
Travel Dates 1/2 - 3/31
Starting at $949 was $1399
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
5 days, 4 nights
Travel Dates 4/1 - 6/22
Starting at $859 was $1439
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts