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InfoCustomer ReviewsQuestions & Answers
Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to th
...
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Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to the airport - aren't you glad you'll be frolicking on those white sands in no time?! The gleaming pool waters, the soothing ocean waves and a big 'ole Mojito (hey, take your own insulated cup to keep it even cooler) are calling your name. It's time to shake, rattle and roll because sometimes vacations only come around every now and then.
"Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the onl..." – egyptianboy69
107 out of 127 (84%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.4
Beaches & Pools
4.4
Dining Options
4.1
Room Comfort
4.1
"Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the onl..." – egyptianboy69
107 out of 127 (84%) customers would recommend this product to a friend.
All Customer Reviews
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August 11, 2017
Would not recomend
Had quite a few issues with the room first night of being there, ended up needing to switch rooms. The patio door was broken so when we came back into our room everything was soaked from the humidity, even the floors. Front desk is NOT helpful, take hours to get something simple as towels. Had to speak with three different managers before speaking to the GM Sonia, who was great. You have to ask for your fridge to refilled, and they do not carry bottled water around the resort. Alcohol is watered down. Would not consider this a five star, more like two star.
Overall was not a good experience, desk staff refuses to let you speak with managers after they have been unable to assist you. Service was not all that great either, service staff at dining halls have bad attitudes and expect you to tip after. Would not go back.
My family and I had a BLAST! Riu Cancun is an excellent all inclusive resort! VERY friendly staff constantly checking your needs, the food is abundant and EXCELLENT, the resort is clean and the drinks of choice are endless. By far on the top of the list of one of our BEST vacations!!!
Very clean and pleasant resort. When the attendant forgot my bathroom accessories the front desk was on it. Within a few minutes my things were sent up to my room. The beach and pools were very nice.
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What's the best excursion? How much should you tip?
Ask a question about Riu Cancun or help someone else answer theirs.
Can you answer these questions?
19 questions, 73 answers.
WiFi10 answers
Looking for info on WiFi at the property. Thanks
1 year, 21 months ago
Jim
Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.
SalCC
Free wifi in lobby. Additional charges if you want to have wifi in your room. I paid $35 for 7 days. I was able to connect 4 devices and stream movies with no problem.
Mvm8231
provided free in the common areas.
beachbaby1960
Only in the lobby.
0Kathy0
WIFI IS AVAILABLE IN LOBBY FOR FREE. THERE IS A FEE FOR IN ROOM.
QUEN
there's a free wifi that can be used in the lobby. you can pay $35 to upgrade to the wifi that you can use anywhere on the resort and up to 4 people can use it at a time
WorldWanderer
You get free wifi in the lobby area OR you can pay for wifi per day OR for one week. I preferred wifi for the entire week I was there which was $60 per phone or tablet. I had to get it for 4 people but none of us had issues while we were there. We got wifi throughout the entire resort.
Piri
Basic wifi is only good in the lobby. You have to pay extra to have in your room
Jessie0871
You can get free WiFi downstairs in lobby for 2 devices
For WiFi in your room there is a fee
RNicole
Pay for the wifi. The free wifi is poor. The paid for is good.
Cardfootballfan
Is premium alcohol included?8 answers
1 year, 19 months ago
hey
Most alcohol options will be domestic selections. Premium alcohol, if available, would be for additional cost in most cases.
CCGreg
no.Only one brand of beer Dos Equis
PujaAmin
Down in the bars, you have to ask your preferences
Svk7000
yes
beachbaby1960
Yes
0Kathy0
Premium alcohol is not included. when you ask for a cocktail, ask for double the alcohol - the staff gladly oblige - otherwise they are very weak.
Some people bought there own in from outside - no problems doing that
KansasCityPaul
No premium is alcohol is not included
Jessie0871
Unfortunately this resort doesn't have "premium" alcohol like grey goose vodka, ketel 1 vodka, Johnnie Walker black label, Patron, Avion, etc. But they do have Captain Morgan rum, Bacardi rum (light an dark), and those did the trick.
BigH88
are alcoholic Beverages included in the all inclusive package?10 answers
1 year, 19 months ago
new jersey
24 hours of All-Inclusive means food and drink at your beck and call.
LizCC
Yes
Joeyz1
Yes all is included
Svk7000
YES! Everywhere and anywhere, including a liquor dispenser with 4 different liquors in your room and restocked every other day.
Mexicoma255
YES. any alcoholic drinks. Many bars to choose from. the swim up bar was the busiest. Even while on the beach, servers would bring drinks down. Rumor was they try to "water" down the drinks. But at the hotel I was at was NOT the case.Your room also provides booze, mixers, water, beer. It is filled daily.
beachbaby1960
yes
beachbaby1960
Yes!! And they're pretty well made too!
EMILY281293
Yes, and they are great! They do not skimp on the alcohol and the mini fridge is included too! Pepsi, club soda, bottled water, XX beer, and hard liquor (rum, tequila, and other stuff) is all in your room and included.
0Kathy0
Yes all alcohol included. They also stock your room every two days. They stock beer, vodka, dark rum, Tequila
Dpdivine
YES ALCHOL IS INCLUDED
QUEN
Is food and drinks free, and where8 answers
1 year, 17 months ago
Ms nessie
All-inclusive means food and drink are included at the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All is included, all food and drinks everywhere...
Svk7000
yes 24/7 everywhere
lk11704
Yes all the food and drinks are free
Lizzy1025
ALL FOOD AND DRINKS ARE FREE ALL OVER THE RESORT.
THER ARE ALSO LIQUOR DISPENSERS , POP, BEER AND BOTTLES OF WATER IN EVERY ROOM
QUEN
Yes food and drinks are free
Tina247
Yes food and alcohol is included..except premium "top shelf" alcohol
Jessie0871
food and drinks are free at the resort.
Jovonna
does a 1 year old stay and eat free2 answers
1 year, 16 months ago
indiana
There is no charge from resort for a 1 year old. There would only be a charge for infant taxes on the air portion.
CCGreg
YES
QUEN
Can you go to any of the Rui resorts? Is that included in your all inclusive fee3 answers
Is that included in your all inclusive fee
1 year, 14 months ago
KW
If booking the Riu Cancun, you would only have access to that property.
CCGreg
YOU CAN TRAVEL TO ALL THE RUI RESORTS FOR FREE
QUEN
No you can only visit the Riu next door but u cant eat there. If u use their pool or beach you have to bring your own towel
Jessie0871
Where can 18 year olds check-in2 answers
1 year, 13 months ago
Baylee
They may be required to have a valid credit card for incidentals. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
At the Riu Cancun you can check in at 18 as long as you have a credit card under your name.
Maggy418
Does the resort have rooms with two bedrooms with two beds in each room?2 answers
11 months ago
Silvio moltisanti
Unfortunately we do not offer any rooms like that, the most we could do is request 2 connecting rooms with 2 beds in each, however this is not something that we could guarantee and would be a request only.
JeannieCC
yes the full size beds are pushed together
cgreen8
access to sister resort?2 answers
info below stated that you also have access to sister resort riu caribe...please confirm which area of the resort and/or if theres extra fees?
10 months ago
jess
During the day, you do have access to the facilities of the Hotel Riu Caribe such as the pools and restaurants. For information on any additional costs this may incur, you would need to contact the resort directly. Transportation between the two resorts is not included and would be an additional cost as well.
JeannieCC
You get access to the restaurants, pool and beach during the day. Not sure the exact times. We just walked through, we did not stop and eat or drink anything, so I do not have any opinions on that.
Stew44
Do you need dinner reservations?4 answers
Do you need reservations to visit the specialty restaurants?
9 months ago
kb
None of their restaurants require reservations. However, they may have specific sitting times and it would be on a first come, first serve basis.
JeannieCC
No reservations needed.
First come first serve.
I found the earlier meal times were less busy and it was easy to get a table for 6.
The later times were busier but easy to seat a party of 2.
We sat divided one evening so we did not have to wait the 45 minutes.
kjmd
no ... first come first serve
Jovonna
No, but I would suggest being there early.
Jaycub23
Are there safes in the rooms4 answers
7 months ago
nj
Yes, both of the room categories we offer have in-room safes available for use.
JeannieCC
Yes there are
MissNewYork
Yes, and they are very easy to use.
Jovonna
Yes.
Sydney3608
Does this hotel offer shuttle service to and from the airport?2 answers
7 months ago
First timer
We do offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Book your shuttle through Cheapcaribbean. Its safest and more reliable
MissNewYork
No they do not. We used Cancun Shuttle.
Stew44
is there a swim up bar3 answers
7 months ago
jes21
The resort offers a swim up bar. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, there is a swim up bar. The pool also has tables in the pool
Beachvacaybabe
Yes there is.
Sydney3608
Sunlight after 3:00 for pool area and beach?2 answers
Going to be staying here middle - end of march and have read multiple reviews about most of the resort being shaded after 2:30/3:00. Has anyone ever stayed here around the same time. Thanks!
6 months ago
Shane
Please check with the resort directly for specific information regarding sundown. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
On your first day there pay attention to the sun pattern, then the second day select lounge chairs that get the most sunlight for the majority of the day. We picked seats at the pool by the infinity edge near the buffet.
Stew44
Can 18 year olds drink?2 answers
6 months ago
Brook
Please check with the resort on what the legal drinking age in destination will be.
StevieCC
Yes they are legally allowed to drink.
WG08
Are the pools are heated2 answers
6 months ago
MM
The sun heats the pools, no need for artificial heat.
CCGreg
No, the pools are not heated
BeachBum1122999
If we booked the Riu Cancun , would we still be able to visit ANY Riu beach?2 answers
What all resorts would be be able to visit with our wristbands from Riu Cancun, and what all would that include? Can we visit the beach in front of Riu Las Americas?
5 months ago
Colbert, OK
There are no exchange privileges when staying at the Riu Cancun, however you could book the Riu Palace and have access to the Cancun. The beaches are public therefore there shouldn't be access restrictions.
CCGreg
I was told you can visit any Riu with the red wristband (which is what I had when we went). There was Riu Palace literally right down the street but I didn't try using my wristband.
BeachBum1122999
Does Riu Cancun provide babysitting services?2 answers
5 months ago
AT
There is a daytime entertainment program for children that is available
StevieCC
No; they do not.
Sydney3608
Which beer/s do you serve?3 answers
4 months ago
Riu Cancun
Expect domestic beers, like Corona, Modelo, Pacifico, Sol, etc.
CCGreg
Dos equi
SusiisQ
Dos Equis
Sydney3608
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Room Information
569 guest rooms complete with A/C, hair dryer, telephone, minibar, liquor dispenser, satellite TV, in-room safe, iron/ironing board, ceiling fan, and a private balcony or terrace.
No reservations needed at any of the restaurants.
No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Three pools with ocean views and breezes means you and your travel mate/partner/husband/wife/dog won't be on top of each other.
The soul-soothing whirlpool off the gym. Yea - you can picture yourself there.
The delicious food & drinks, incredible service, fun-loving entertainment - it's like being wrapped in a cozy beach blanket.
At the cooking stations at the restaurants, they'll cook you up something "on the fly" - now that's what you're talking about!
What We'd Change
The gift shop at the resort is a bit pricey, but right across the street is a large supermarket so you can pick up any groceries you might want or things you forgot for a lot cheaper.
Why You Should Go
It's about 13 miles from the airport & in the smokin' hot Cancun resort area. You've landed in the epicenter of Awesome.
Don't miss Isle Mujeres - stunning beaches, fresh seafood, loads of culture. In town, you can find a museum or two!
You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
Soak up all that Riu Caribe (sister resort!) has to offer - the diving pool is da bomb.
Available Amenities
Beach
Volleyball
Cable/Satellite TV
Children's Activities
Conference Facilities ($)
Daily Maid Service
Golf Course ($)
Jacuzzi
Kayaks
Kids Club
Pool Bar
Swimming Pool(s)
Scuba Diving ($)
Sailing
24 Hour All-Inclusive
Game Room
Bicycle Rental
5 Restaurants
6 Bars/Lounges
Nightclub
Snack Bar
Canoes
Massage/Spa Treatments ($)
Wedding Services ($)
Sports Bar
Wireless Internet Access ($)
Fitness Center
Beach Towels
Loungers at Beach and Pool
Tour and Island Information
Introductory Scuba Lesson
Evening Entertainment
Wireless Internet in lobby
Business Center
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dining
Dive Shop(s)
Golf Course(s)
Grocery Store(s)
Scuba Diving
Watersports Rentals
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Riu Cancun
Blvd Kukulcan, Km 9, Manzana 50, Lote 5, Zona Hotelera
011-52-998-848-7151
Hotel Description
Riu Cancun: In the Heart of Cancun's Resort Zone
Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to the airport - aren't you glad you'll be frolicking on those white sands in no time?! The gleaming pool waters, the soothing ocean waves and a big 'ole Mojito (hey, take your own insulated cup to keep it even cooler) are calling your name. It's time to shake, rattle and roll because sometimes vacations only come around every now and then.
DINING
You'll have variety, some traditional favorites (pizza, pasta and salads) and cooking stations throughout the day so you can order up exactly what you want. Plus, it's Mexico so you know you'll feast on someone's Grandma's guac and salsa recipe.
Miramar Type: International Hours: Open for breakfast, lunch and dinner. Description: Full American breakfast buffet, live cooking stations throughout the day, and themed buffets for dinner three times a week.
La Toscana Type: Italian Hours: Open for dinner. Description: A la carte menu with buffet starters and delectable desserts.
Dress code: Men - Long trousers and no sleeveless shirts.
Kawachi Type: Asian Hours: Open for dinner. Description: A la carte Asian dishes prepared especially for you.
Dress code: Men - Long trousers and no sleeveless shirts.
Turquesa Type: Grill and steakhouse Hours: Open daily. Description: During the day enjoy fresh grilled specialties by the pool and at night, the restaurant becomes a steakhouse.
Dress code: Casual during the day. Formal attire for the evening (Men - Long trousers and no sleeveless shirts.)
Coral Type: Grill Hours: Open daily. Description: Poolside grill.
All hours subject to change.
BARS/NIGHTLIFE
You'll find local and imported beverages at the bars and since you're at an all-inclusive, you can order as many as you want - there's no judging here - just like no one will judge your dancin' skills at the disco. And, the sports bar is bound to get a little rowdy, too - you saw that foosball table, right?
La Punta
Lobby bar. Open daily.
La Fiesta
Lounge bar. Open daily.
Sports Bar
Open 24 hours.
Corner Bar
Open daily.
Poolside Bar
Open daily.
Pacha
Disco. Open six nights a week.
BEACHES AND POOLS
Three shimmering pools and an infinity pool with drop dead gorgeous views - you're going to be at that swim-up bar lots (unlimited drinks all day, all week!) Of course, loungers, umbrellas and towels are all available to you. Best part - just a step or two off the sun terrace is Cancun's claim to fame - soft sands and sparkling seas.
SPORTS/ACTIVITIES
Water
Catamaran
Kayaking
Snorkeling
One introductory scuba diving lesson in the pool
For an additional charge:
Motorized water sports
Land
Fitness
Ping pong
Golf
Golf is located near the resort at Cancun Golf Club at Pok Ta Pok and at Moon Palace Golf & Spa Resort.
INTERNET
Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.
SPA SERVICES
Guests can relax and be rejuvenated at the Renova Spa, offering beauty
treatments, massages and spa services (fees apply).
WEDDING SERVICES
Wedding packages are available at this resort. Contact the resort directly for
details.
CHILD CARE
Daytime entertainment program for children ages 4-7 and 8-12 is offered at
RiuLand daily. Young guests of the hotel can enjoy the children's playground
and the children's pool.
ADDITIONAL INFORMATION
Location
Riu Cancun is located about 30 minutes from Cancun International Airport (CUN).
Check-In/Check-Out
Check-in: 3pm. check-out: noon. A valid credit card may be required upon
check-in for possible incidentals not included in your hotel
reservation.
Minimum Stay
A 3-night minimum stay is required at this resort.
A 4-night minimum stay is required for Aug 24-25, 2017.
Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the
hotel, except in specifically designated areas.
Currency Policy
Riu Resorts in Mexico no longer accept or exchange U.S. dollars at the front
desk; ATMs are available in the lobby of each resort for withdrawals in Mexican
currency.
All hours, fees, amenities, information and services are subject to change
without notice.
