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Pueblo Bonito Emerald Bay Resort & Spa

Mexico - Mazatlan

Our Rating
4 Nights with Air from $1,329 All-Inclusive
Info Customer Reviews Questions & Answers

Set on 20 acres of unspoiled beauty and the only Four Diamond resort in Mazatlan, Pueblo Bonito Emerald Bay Resort & Sp ... More

Customer Rating 5 Reviews
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
4.3
3.8 out of 5
"Not enough pool chairs. The weather was cool and windy so the hot tubs were nice. No nightly entertainment on the property at all. Rooms and dining were excellent. Grounds are beautiful and well kept." – coldretreater
6 out of 6 (100%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
4.3
3.8 out of 5
"Not enough pool chairs. The weather was cool and windy so the hot tubs were nice. No nightly entertainment on the property at all. Rooms and dining were excellent. Grounds are beautiful and well kept." – coldretreater
6 out of 6 (100%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 5 reviews. Sort by
March 23, 2016
Superb Resort

We took our first family trip to Mexico and stayed at Pueblo Bonito Emerald Bay. Our spring break trip was excellent. When we arrived, the room wasn't ready so we made our way to one of the restaurants to have a late lunch. The timing of the flight was the minor difficulty here; though this could not have been helped. So, when we left for the airport, we ordered a box lunch at the deli that we could eat in the airport before going through security. The facilities at Emerald Bay were excellent! The resort was fantastic and the service was great! I have already shared information about cheapcarribean.com with friends and plan to use this site to schedule some future vacations. Having the all-inclusive option and the transportation to and from the airport provided some additional piece of mind for the trip. Tipping was included in the all-inclusive, but we made the choice to tip our service staff due to the exceptional quality of service we received. Thank you!


1 of 1 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Mason City, Iowa
Age: 35-44
Travel: 1-2 trips/year

March 25, 2014
Getaway results

Our overall tally was a 4. We had a wonderful time, met some great people and even made new friends. They earned a 5 in value based on what others we had met had paid just in air fair. We scored a great deal. The pool area service was slow with only one person covering the adult pool and one server covering the beach. We ordered at the main pool and still waited longer than one should have for our lunch. This meant, we waited for our beverages too. Not being big alcohol consumers we even waited for a soda or lemonade or had to get them ourselves. The pools were great, water temps. comfortable but had to be an early bird to get a chair. You're not suppose to 'save' them, but towels and books were everywhere by 8:00 am.. We had no problem moving the books and making ourselves comfortable. You are even given a slip in your packet stating not to claim chairs. The slip seemed pretty useless. I was told there used to be a pool attendant who would watch for this and I think they need to bring that position back. I loved the beach but I love any beach. My husband needs the Caribbean waters and sand to enjoy the shoreline. You are not going to find that here on the Pacific Coast but the Sunsets are amazing and the sand and water are just fine. Oh, and it's private! Dining was never a problem and the variety is endless. Breakfast is my favorite. I could do without the theme nights and just have specialties of what the Chef was inspired to create for dinners. I know Mexican night was a tradition so I went for that but otherwise not too impressed with the theme selections. All the sides, salads, desserts and beverages were fantastic for each meal. The Bistro was a nice change for a bit of pampering and being served vs. getting your own and just as delicious. Our room was huge. We were put into a Master Suite instead of the Jr. due to an very early arrival and were told we could move later in the day. We chose to stay even though we didn't need the kitchenette but the two private bathrooms were a luxury. The bedroom was in the back of the suite but the pullout couch in the living area served great for falling asleep to the ocean waves with the screen less windows (by choice, they are pull downs) wide open for me. I ended the day in the bedroom and awoke every night due to something missing (the waves) and grabbed the 2nd beds covers and dozed back to sleep on the pullout couch. All I can say is "we'll be back" next time we head to Mazatlan.


11 of 11 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: South Milwaukee, WI
Age: 45-54
Travel: 3-6 trips/year

January 30, 2014
Lovely!

everything was wonderful..it lives up to being the best in Mazatlan! the spa, gym, rooms, service and pools were wonderful. the beach was not great but it did not matter....the pool options were plenty. the only thing that made me scratch my head was...why did we have to sign every time we ordered a drink or a meal? we bought all inclusive but felt as if we needed to tip after every single dinning or drinking experience...that is not all inclusive then. they said that we did not have to tip but you felt like you had too...many others said that they felt the same way. i understand the accounting of it all and have been to many all inclusives and this was no typical. happy and rested..all is good!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Palm Springs, CA
Age: 45-54
Travel: 3-6 trips/year

January 14, 2014
Great fun staff BUT poor management

Don't expect a true all inclusive experience. Didn't get what was advertised. Tipping was encouraged when told that there wouldn't be any tipping expected. Lacking true handicap facilities. Wasn't given the room promised and then had to upgrade to a bigger room at our own cost. Management would not budge to make our vacation more enjoyable and they wasted almost a whole day of our trip on a time share pitch. They trick you into signing up by ambushing you when you first walk in after traveling all day. Found out later that other guests were given better perks than us. The service staff was extremely nice and helped to make our trip very special. They were respectful and courteous. Food was excellent and fresh, but there could be better choices. The waiters were open to menu changes and making sure that our dining experience fit our needs. Pool was awesome. Again the pool staff kept things lively but not outrageous. Pool areas need better seating arrangements. Overall the facilities are wonderful, safe, and clean. The spa is out of this world and attached gym has up to date equipment.


2 of 2 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Wisconsin
Age: 45-54
Travel: 1-2 trips/year

Room Information

270 suites in sand-colored villas with two-four stories with high ceilings. Villas are designed in the neo-classical/Spanish-colonial style. Decor showcases pale-blue walls, white ceilings with crown molding, white furniture, fabrics in green and gold and pale floor tiles from the same Spanish factory that provided tiles for the historical district's restoration. Aqua seat cushions, contemporary art, Mexican ceramic bathroom accessories, and decorative tiles also contribute bright colors. VCRs and DVD players, along with movies, are available for rent.

These brand new, beautifully decorated suites offer ocean views from every terrace or balcony. Each suite features Feather top beds and a pillow menu, air-conditioning, fully equipped kitchenette with microwave, hair dryer, iron with ironing board, in-room safe, satellite TV, direct dial telephone, daily maid service and evening turndown service.

Room Details

Junior Suite
Hotel/Studio Unit Details

Master Suite
Hotel/Studio Unit Details

What's to Love

Kelly's Bar has fun African hunt club, safari-style decor, really great burgers, fine tequilas and a long list of out-of-this-world martinis.

 

What We'd Change

This resort is kind of secluded, but a 10-minute shuttle ride will have you enjoying the shops, restaurants, museums, aquariums and nightclubs of Mazatlan's Golden Zone.

 

Why You Should Go

Pueblo Bonito Resort at Emerald Bay offers room service, kids' club and full access to sister resort, Pueblo Bonito Los Cabos.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Banquet Facilities
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Golf Course ($)
  • Jacuzzi
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Playground
  • Room Service ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Whirlpool/Hot Tub
  • Shuttle Service
  • 24 Hour All-Inclusive
  • Poolside Bar
  • Parking
  • Safe Deposit Box
  • Spanish Lessons
  • Medical Services ($)
  • Non-Smoking Rooms (on request)
  • 2 Restaurants
  • 4 Bars/Lounges
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • Wheelchair Accessible
  • Snack Bar
  • Canoes
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Express Check-Out
  • Spa ($)
  • Conference Facilities ($)
  • Yoga
  • Beach Towels
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Business Services ($)
  • Pillow Menu
  • Aqua Aerobics
  • Convenience Store ($)
  • Wireless Internet
  • Purified Drinking Water
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Beauty Salon ($)
  • Beach - non-swimmable
  • Kids Club ($)
  • Jogging Trail
  • Gift Shop ($)
  • Fishing ($)
  • Doctor on call 24 hours
  • Babysitting Services ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Dining
  • Dive Shop(s)
  • Fishing
  • Fitness Center
  • Fitness Center
  • Golf Course(s)
  • Hiking/Biking Trails
  • Historical Site(s)
  • Horseback Riding
  • Hunting
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Medical Facilities
  • Motor Boat Rentals
  • Museum(s)
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Surfing/Surfing Lessons
  • Tennis Courts
  • Water-Skiing
  • Watersports Rentals

Map of Local Area

Set at the foot of the Sierra Madre Mountains on a peninsula that extends into the Pacific Ocean, Mazatlan is one of the Mexican Riviera's premier resort areas.

Pueblo Bonito Emerald Bay Resort & Spa

201 Ave Ernesto Coppel Compania S/N

+52 669 989 0525

Hotel Description

Pueblo Bonito Emerald Bay Resort, in Mazatlan: All Suites, All Luxury

Set on 20 acres of unspoiled beauty and the only Four Diamond resort in Mazatlan, Pueblo Bonito Emerald Bay Resort & Spa calls the locale known as New Mazatlan home. Here, in an area brimming with Mexican culture and romance, luxury abounds in magnificent suites with views of the sprawling Pacific Ocean.

Dip your toes in the frothy ocean along the picturesque shoreline of the resort's private beach. If you're looking to spend the day playing in the waves with the kids, hop on one of the resort's complimentary shuttles to a lovely swimmable beach nearby or let the kiddos splash around in the resort's children's pool while you float below 150-year-old mangroves that surround the resort's three infinity pools. Before heading off to dinner, grab a drink from the swim-up bar (there's one in every pool) and slip into the Jacuzzi for a soak to the chatter of native birds.

The culinary delights of Pueblo Bonito Emerald Bay include delicious restaurants, including two delis, the casual open-air Emerald Grill, Kelly's Bar and the buffet, La Cordeliere. For a romantic dinner, try the modern fusion offered at The Bistro, where the view is spectacular from the waterfront terrace and a sommelier is on hand to help with the extensive wine list. Or hop on a shuttle for the quick ride to Pueblo Bonito Mazatlan, where you can dine at the restaurants or grab a drink at the bars. Between Emerald Bay and her sister resort, you'll have 10 restaurants and 7 bars to surround yourself with tasty food and drink.

Let the kids chill out at the kids' club where they can watch movies, play board games and arts-and-crafts the day away while you and your honey visit the full-service Emerald Bay Spa. Pamper yourself with an aromatherapy treatment and massage or get gussied up for a night out at the beauty salon while the guys head off on a fishing expedition or hit the greens at one of Mazatlan's four outstanding golf courses, including the championship 18-hole El Cid Mazatlan. Looking to get in a workout? Head to the lighted tennis courts for an evening family tennis match or stop into the resort's fitness center to work up a sweat before heading back to your suite for some good old R & R.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks
  • Unlimited alcoholic and non-alcoholic beverages
  • Hourly shuttle between the two hotels
  • Program begins at noon on day of check-in and ends at 11am on day of check-out


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Cordeliere
Type: Buffet
Hours: Breakfast - Mon-Sat, 7am-noon; Brunch - Sun, 8am-2pm; Dinner - daily, 6pm-10pm
Description: Air-conditioned restaurant serving full breakfast buffet, Sun brunch and theme-night buffet dinners. Seating on covered terrace and in the dining room.

The Bistro
Type:
Fusion
Hours: Daily, 7am-10pm
Description: Modern a la carte restaurant, serving an innovative fusion of world cuisine in a swanky, modern atmosphere. Seating on waterfront terrace. Extensive wine list, sommelier. Dinner reservations are required.

Emerald Grill
Type: Light fare
Hours: Daily, 10am-6pm
Description: Casual, open-air restaurant serving sandwiches, salads, burgers, burritos, pizza and tropical drinks.

Deli I
Type: Light fare
Hours: Daily, 7am-10pm
Description: Serving coffee, sandwiches, pastries and desserts, this deli also offers produce, groceries, beverages, liquor and sundries.

Deli II
Type:
Light fare
Hours: Daily, 7am-10pm
Description: Air-conditioned indoor seating and outside seating at umbrella tables. Serving espresso, coffee, sandwiches, pastries and desserts, this deli also offers produce, groceries, beverages, liquor and sundries.

Kelly's Bar
Type:
Grill
Hours: Daily, 3pm-1am
Description: Air-conditioned bar with an African hunt club ambiance. Serving light fare, including crab cakes, bruschetta, pizza, burgers and sandwiches.

All hours are subject to change.



BARS/NIGHTLIFE

Kelly's Bar
Air-conditioned bar with an African hunt club ambiance. Serving light fare and an extensive menu of special martinis, fine tequilas and spirits. Daily, 3pm-1am.

Aquabars
Three swim-up bars, located in the pools. Daily, 10am-6pm.


POOLS

The resort has three free-form, infinity-edge pools, one just for adults, a children's pool and a Jacuzzi. Swim-up bars, complimentary towels, umbrellas and loungers are available at the pools.

BEACH

The hotel is located on a secluded, private beach. Swimming is not allowed at this beach. The hotel offers a free shuttle to nearby swimmable beaches.

SPORTS/ACTIVITIES

Water
  • Rowing and canoeing
  • Snorkeling
  • Aqua aerobics

Land

  • Tennis courts
  • Fitness center
  • Yoga classes
  • Nature preserve tours
  • Bartending and cooking classes
  • Spanish classes


INTERNET

Wi-Fi access and computer rental with high-speed Internet access are available Mon-Sat 7am-10pm and Sun 7am-9pm at Deli II for an additional charge.

SPA SERVICES

The Emerald Bay Spa is a full-service holistic spa available to guests for an additional charge. Daily, 8am-7pm.
  • Spa treatments
  • Body rituals
  • Massage therapies
  • Spa rituals
  • Body and hand treatments
  • Aromatherapy
  • Beauty services, including manicures and pedicures, hand massages, hair treatments/styling, and make-up services.


WEDDING SERVICES

The resort offers wedding packages and an on-site wedding planner to organize all the details (fees apply). Please contact the resort directly.

CHILD CARE

Bonito's Kids' Club offers supervised activities for children ages 4-11 for an additional charge. Open Tue-Sun 10am-5pm.
  • Arts and crafts
  • Board games
  • Pool games
  • Movies


ADDITIONAL INFORMATION

Location
Located 17 miles from Mazatlan International Airport (MZT), and 10 minutes north of the Golden Zone.

Check In/Check Out
Check-in: 4pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
A registered guest must be 21 years of age or older to check-in. Registered guests must have proper ID and are responsible for payments of incidentals.
Please be aware that neither escorted nor unescorted groups of minors under the age of 21 are accepted at this resort.

Minimum Stay
A 3-night minimum stay is required for travel Sep 8, 2015-Jan 2, 2016.
A 4-night minimum stay is required for travel July 19, 2016-Jan 1, 2017 & Apr 2-16, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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