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Playacar Palace

Mexico - Riviera Maya

Our Rating
5 Nights with Air from $1,299 All-Inclusive
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Head to Playacar Palace in Playa del Carmen for the royal treatment. Located in the heart of the Riviera Maya, the moder ... More

Customer Rating 9 Reviews
Value
 
3.4
Service
 
4.3
Beaches & Pools
 
3.8
Dining Options
 
3.7
Room Comfort
 
3.5
3.7 out of 5
"Great staff and service , Mateo rocked the vacation for our Group. Definitely an unforgettable experience. Close to 5th ave. for shopping. I would go back in a heartbeat." – Smiles2
7 out of 12 (58%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.4
Service
 
4.3
Beaches & Pools
 
3.8
Dining Options
 
3.7
Room Comfort
 
3.5
3.7 out of 5
"Great staff and service , Mateo rocked the vacation for our Group. Definitely an unforgettable experience. Close to 5th ave. for shopping. I would go back in a heartbeat." – Smiles2
7 out of 12 (58%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 9 reviews. Sort by
June 21, 2016
DONT GO THERE!

Wow, where can I start? When we arrived we upgraded to the VIP ocean front room for $1500 extra dollars for four nights. That was fine but when we got to the room it was very small. $6500 for four nights is not worth it by any means. The first night we were very tired from traveling and we wanted to sleep. There was loud music coming from the beach. I went down thinking it was a disco. I arrived to party and every one was very drunk. I got sexually assaulted by a man and told him forcefully never to touch me again. I was on a phone call to my wife when a group of security guards came up to me. They physically pushed me out. I wasn't drunk I was just standing there. As you might imagine I was very upset. I talked to the general manager the next day and he didn't care at all I was assaulted because it turns out it was a wedding party and they didn't mind having an unhappy VIP guest because he went on to tell me how many rooms that party had booked. I felt sick and disgusted. The pool at the resort is small and shallow. There are no activities so we went out every day and night. The bar staff is unfriendly and there are only those restaurants on the whole resort. The only thing good about this place is the location but the Royal Playa Del Carman is better and they treat everyone with love and respect. They were booked so we tried this place. NEVER AGAIN! Also, when we left there was $1000 added to our room. I still don't know what for but we were in a hurry to leave so they did explain. Do yourself a favor and NEVER GO THERE. Even the general manager is rude so no wonder that his staff is terrible.


1 of 3 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Austin, TX
Age: 35-44
Travel: 7+ trips/year

August 29, 2014
Staff great

The hotel Playacar Palace was meant to be something special as a treat for our son who was going away to college. We did our research, read the reviews and felt it would be perfect. However, it is in fact a bit run down and scruffy. The inside is fine, the rooms are clean, the reception area nice enough, but outside is not. The lobby bar furniture is quite dirty, the cushions are stained and the area itself is totally white and very bland and unwelcoming. The pool is grotty. Tiles are missing, it was dirty when we got there mid afternoon and the pool bar was also uninviting, it looked like a concrete shack. There was an area along from the pool in front of closed off bedroom in need of updating which was awful, it could have been a really nice sitting area but it was neglected and bland. When you walked on the beach and looked back at the hotel, the roof was in need of lots of repair work and the paintwork was shabby. The staff however are fantastic, we explained our disappointment and they did not argue our points but found us a room at the Moon Palace in Cancun. We moved the next day and our holiday was what it should have been, The Moon Palace is something to be proud of, updating was going on in some of the rooms, but it was inviting, the pools immaculate, the room well kept and the grounds beautiful. What was a total disappointment, was put right for us. Thanku


2 of 2 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
5.0
Beaches & Pools
 
1.0
Dining Options
 
3.0
Room Comfort
 
3.0
User Image

From: texas
Age: 45-54
Travel: 3-6 trips/year

August 13, 2014
Not for families with toddlers

This hotel might be adequate for young couples, or adults in general. Not recommended for families. The beacj is not exclusive there are people passing by all the time from Playa del Carmen and going thru, and also the chairs along the beach are so far from the shore that one could not just relax on a chair and let their kids play on the sand. There is only one pool, and two restaurants mainly. The service people were very nice and accomodating, however, the reception personnel was not very friendly nor accomodating. In general it lacks, and I am not certain as to why a lot of people had given it 5 stars. Its far away from that status.


0 of 1 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: Virginia
Age: 35-44
Travel: 3-6 trips/year

July 17, 2013
Awesome (even besides the heat)

This vacation was everything I expected. I couldn't believe the amount of food and drink consumed. I found myself wondering how the hotel even made a profit! All three dining areas, including the outside pool bar, were excellent. The staff went beyond. The only drawback was out of my control - heat in Mexico in July. PS: I didn't bring my kids, but this hotel is family friendly, and the kids looked like they were having an amazing time. Besides the beach/pool activities, the hotel hosts a show every night at 9.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Denver, CO
Age: 45-54
Travel: 1-2 trips/year

Room Information

201 guestrooms equipped Chi® flat iron and hair dryer, double whirlpool tub, stocked mini bar, safe, A/C, Smart TV with Youtube, vTuner, and Weather Channel, iPod dock, 24-hour room service, turndown service and wireless internet.

Concierge rooms include Apple TV with special apps including iTunes and Netflix. Two rooms for the physically challenged are available on request and located in the Superior Deluxe Partial Ocean View room category.

Room Details

Deluxe Resort View
Hotel/Studio Unit Details

Superior Deluxe Partial Ocean View
Hotel/Studio Unit Details

Superior Deluxe Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

Deluxe Resort View with Unlimited Golf Package (Available...
Hotel/Studio Unit Details

Superior Deluxe Partial Ocean View with Unlimited Golf...
Hotel/Studio Unit Details

Superior Deluxe Ocean View with Unlimited Golf Package...
Hotel/Studio Unit Details

Concierge Level with Unlimited Golf Package (Available...
Hotel/Studio Unit Details

What's to Love

Playacar Palace's swimmable beachfront location on the pearly sands of Playa del Carmen makes it a vacation hot spot for beach lovers.

 

What We'd Change

Water sports are not available here, but the scheduled shuttle to sister resort, Moon Palace, makes enjoying complimentary water sports a stress-free experience.

 

Why You Should Go

Families and couples looking for a gorgeous beachfront getaway with access to Cozumel, shopping and dining on 5th Avenue and historic Riviera Maya love Playacar Palace Resort.

Available Amenities

  • Tour Assistance
  • Banquet Facilities
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Golf Course ($)
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Poolside Bar
  • Parking
  • Safe Deposit Box
  • Medical Services ($)
  • Non-Smoking Rooms (on request)
  • 3 Restaurants
  • 4 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Elevators
  • Spa ($)
  • Ice Machine
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Bell Staff Service
  • Windsurfing ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet
  • Watersports Center ($)
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Fishing ($)
  • Doctor on call 24 hours


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Beauty Salon
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Dive Shop(s)
  • Eco-Adventure Tour(s)
  • Fitness Center
  • Historical Site(s)
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Theme Park
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Playacar Palace

Fraccionamento Playacar, Bahia de Espiritu Santo

+52 984 873 4960

Hotel Description

Playacar Palace: Playa del Carmen Beach, Cozumel Sights and 5th Avenue Shopping

Head to Playacar Palace in Playa del Carmen for the royal treatment. Located in the heart of the Riviera Maya, the modern ease of this Mexican-Caribbean resort draws in guests with its immaculate beachfront location and proximity to Cozumel (the ferry terminal is right through an adjacent shopping center) and the mile-long promenade of shopping, dining and nightlife of 5th Avenue. For a restful beach atmosphere with a touch of local culture, retreat to Playacar Palace.

Playa del Carmen is home to truly gorgeous beaches, and the mile-long stretch outside the resort is the perfect place to spend your day soaking up some Vitamin D. When you achieve that perfect shade of bronze, cool off with a dip in the free-form, oceanfront pool. Need a drink? No worries because you can splash over to the swim-up bar for a margarita while the kids splash around the shallow children's section. When your stomach starts growling, stop by one of the resort's three delicious restaurants like Terraza for wickedly creamy fettuccine alfredo, or Chef Jaime Bazan's fresh toro nigiri at Mo-Mo-No-Ha-Na. Families also enjoy the theme parties and nightly entertainment, while sports fans head to Luna Lounge to keep score over a cold cerveza.

Need an alternative to lazy days by the water? Hop on a shuttle and enjoy the complimentary water sports, volleyball and giant chessboards at sister resort, Moon Palace. With plenty of supervised activities to keep the little ones busy, you and your sweetie can have a little alone time to soak up the sun and enjoy the many luxuries Playacar Palace has to offer.

This hotel is All-Inclusive
Features include:
  • Breakfast, lunch, dinner and snacks
  • All beverages including top-shelf alcoholic and non-alcoholic drinks
  • 24-hour room service
  • Wireless Internet access
  • Unlimited phone calls within Mexico and to the Continental US and Canada.
  • All taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Cafe del Mar
Type:
International
Hours: Continental Breakfast - daily, 6am-6:30am; Breakfast - daily, 6:30am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6:30pm-10pm
Description: International/Mexican buffet located adjacent to the pool area and serving breakfast, lunch and a Mexican buffet for dinner.
Dress code: Casual

Terraza
Type: Italian
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant located in the central lobby.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Mo-Mo-No-Ha-Na
Type: Asian
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant located in the central lobby. The restaurant brings the culinary expertise of Chef Jaime Garcia Bazan to create an umatched fine-dining experience.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Hours are subject to change.



BARS/NIGHTLIFE

Cielo Bar
Located in the lobby. Daily, 10am-6pm.

Aqua Bar
Swim-up. Daily, 10am-1:30am.

Pool and Snack Bar
Poolside. Daily, 10am-6pm.

Luna Lounge Bar
Sports bar. Daily, 6pm-1am.

Night Life
Playacar Palace offers theme parties and shows nightly.



BEACH

Just a few steps away from the pool deck, the beach extends 100 yards north towards the Cozumel ferry terminal and four miles south. You will have plenty of space to stretch and lie in the sand and enjoy comfortable furnishings like complimentary umbrellas and cushioned lounges.

POOLS

The resort features an oceanfront, free-form swimming pool with swim-up bar and a shallow children's section. You will have plenty of space to stretch out and get some sun as a number of loungers and beach umbrellas surround the pool.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Snorkeling
  • Kayaking

Land

  • Tennis
  • Fitness center
  • Jogging
  • Table Games

Golf
Golfers can take advantage of the Jack Nicklaus Signature course located at sister property, Moon Spa & Golf Club for an additional charge. Please see rooms for golf packages.



INTERNET

Complimentary wireless Internet access is available throughout the resort.

SPA SERVICES

Playacar Palace's state-of-the-art spa is only a few steps away from Playa del Carmen's famous 5th Avenue. The spa, an 11,000 square foot oasis offers a boutique and relaxing experience for an additional charge. Daily, 9am-5pm.

Services include:

  • Hydrotherapy Ritual
  • Citrus Facial
  • Inhibit Facial
  • Couples massage


WEDDING/HONEYMOON

Playacar Palace offers a number of wedding packages to help make your dream wedding a reality. With an on-site wedding planner to take care of the details, you can rest assured that Playacar Palace will have all your details covered. Please contact the resort directly for information on the complimentary wedding/honeymoon packages.

CHILD CARE

There is a kid's club offering supervised activities for children 4-12. Daily, 10am-5pm.

ADDITIONAL INFORMATION

Location
Playacar Palace is located 40 miles from Cancun International Airport (CUN). The approximate driving time to and from the airport is 45 minutes.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required with the following exception:
A 5-night minimum stay is required for travel Dec 21, 2016-Jan 3, 2017 and Apr 6, 2017-Apr 16, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some Restrictions apply.

Conditions

  • Calls must be made from your room.
  • Other international calls will be charged at a special rate.
  • If unused, this service cannot be exchanged for cash value.

Excludes:

  • Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
  • 800 calls
  • Calls through an outside operator
  • Collect calls
  • Calls using other phone companies
  • Calls to cell phones within Mexico


All hours, fees, amenities, information and services are subject to change without notice.
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$1,500 in Resort Credits More
6 days, 5 nights
Travel Dates 4/23 - 6/21
Starting at $1299 was $1999
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$1,500 in Resort Credits More
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Travel Dates 12/6 - 12/23
Starting at $1349 was $1699
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$750 in Resort Credits More
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Starting at $1769 was $2059
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