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Don't sacrifice luxury for family fun! Wrangle the kids and escape to the white beaches on Mexico's Riviera Maya, where
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Don't sacrifice luxury for family fun! Wrangle the kids and escape to the white beaches on Mexico's Riviera Maya, where your family can vacation like royalty at the all inclusive Paradisus Playa del Carmen La Esmeralda. Guests can stroll along the silky sands in the little bay before slipping into a shady sanctuary under a beachside umbrella to enjoy amazing views of the Caribbean and Cozumel. Pick your poolside pleasure and paddle around the adults-only pool, or grab the family for a cannonball competition in the family-friendly pool. Royal Service and Family Concierge guests have even more options for watery fun with exclusive pools and swim-up bars brimming with premium-brand beverages.
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6 out of 9 (67%) customers would recommend this product to a friend.Read All Reviews
All Customer Reviews
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May 2, 2012
Very Good from start to finish
We just got back from a one week stay at Paradisus la Esmeralda and were very pleased on every aspect of the stay. The resort itself has only been open for six months and is in excellent shape. The rooms were very nice and comfortable but most do not have a view of the ocean. That was not an issue for us--we came to visit the pool/beach, not stare at it from the room. There was plenty of options of places to go and relax or stay active. One very nice plus was the restaurant options--quite a few and all very good. We were happy to repeat several.
The eating and drinking options were all very plentiful and good. Those waiting/serving us were always happy to help us with the choices on the menu or which tequila was best and they were always right.
This is not a small resort so bring your walking shoes or comfy flip flops. On one side is the adult only section (which appeared smaller but had lots of people around the pool); the other side (la Esmeralda) was accomodations for familes and was a bit bigger. We stayed on the family side even though we did not bring the kids--not a problem.
We took a trip to Chichen Itza (arranged through the travel rep from Olympic?) and it was very well run and informative. There are plenty of other things to do too.
All in all an excellent trip to a super resort.
We paid a lot of money for an all inclusive one week stay for our spring break. The first thing we noticed was the room had two full beds - not two queen beds like most resorts. We had to order a cot, they only had beds, which was fine - except now we had little room. Also, the room did not have a clock!
The food was average at best. They need to bump the quality up a little. The one page sheet they handed out showing the names of the restaurants with a very brief description could be done much better.
The pools were nice and the beach was nice - except you could not see the ocean from the resort. You had to walk a narrow boardwalk through a swamp to get to the beach. I guess I was expecting a dramatic view of the ocean from the resort.
The service was very good. Very courteous and friendly. The front desk seemed to be lacking in judgement and decision making capabilities. Two examples:
1) Since the room did not have a clock I had to call room service for a wake up call. One day I called for a 7:00 am wake up call. They woke me up at 3:30 am. .
2) I had two swim suits stolen from our main floor balcony. No one knew what to do - so nothing was done. Yet they still charged me $10 for one lousy phone call I had to make.
We were 4 people and the resort booked us with a request for 2 queen sized beds at least and we paid per person per day so they knew how many guests we were!!! When we arrived they said that it was not guaranteed to have 2 beds and gave us for the first 2 nights 1 queen bed and 1 folding bed. we had no choice and we managed like a 2 star hotel (in a 5 star hotel). The hotel and staff looks new and not experience or well organized. Every night when we went to the hotel front desk, they could not accommodate us for what was supposed to be given to us. The hotel staff was trying to push us to purchase the suit for $450 extra per day as the only option. When we booked, it all seems fine but it was not so when we got there. Yes-we did suffer and squeezed on 1 bed plus a folding one for one person. It should be clear if the 2 double beds are not guaranteed for 4 people specially that we paid per person and they knew how many people we were.
Overall this resort was just okay. I was surprised at the location given that it is right next to a pretty poor area. I could literally see people's laundry hanging outside of their homes from the resort. It has one of the smallest beaches I have ever been to that is overrun with seaweed. There wasn't much in the way of nightlife...especially for our teenagers.
Having said that, the rooms were very nice, the service was above average, and the food was pretty good. I would not go back to this resort given the surroundings. It didn't feel like paradise.
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Can you answer these questions?
1 question, 5 answers.
Is the pool heated?5 answers
is the pool heated
7 months ago
aud
The pools in the Caribbean (with the exception of Bahamas) are generally not heated as the weather is quite warm year round and the pool water is typically about the same temperature as bath water.
ccsusan1
No, the pools were not heated, but in the morning & afternoon the sun warmed it. Even then it was still somewhat chilly. It was refreshing on the hot days.
travelinggrandma11
There are several pools in the center quad area surrounding by the buildings. One of them is heated.
pliuworld
If it is heated - they don't heat it very much! It seemed the same temperature as the ocean.
They do not have a hot tub either.
2timesayearresorter
Couldn't tell--water was very warm already and didn't need it IF it was.
Alemar
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Room Information
Paradisus Playa del Carmen - La Esmeralda features 512 elegantly-appointed suites, including 56 swim-up suites, the most of any resort in Mexico. All rooms include individually controlled air conditioning, living area with sofa, modern bathroom, 40" Flat Screen cable TV, CD/DVD player, marble floors, daily-stocked mini bar, coffee maker, 24-hour room service, iron and ironing board.
-4 wheelchair accessible rooms upon request (based upon availability).
-Connecting rooms available upon request (based upon availability).
Signature Family Concierge Suites feature personal service and luxuries for everyone in the family. For additional information regarding the upgraded services of Family Concierge Suites, please see room descriptions.
Paradisus Playa del Carmen La Esmeralda in Riviera Maya offers really cool perks for the kids in the Family Concierge Rooms, which makes it awesome for families.
What We'd Change
The resort just opened and isn't overcrowded. If you want more than the resort, it's easy to get to nearby major attractions.
Why You Should Go
Chic, modern rooms offer a comfy stay while awesome all inclusive plans and specialty perks like the kids' club and dining for adults and kids offers vacation perfection.
Available Amenities
Activities/Tours Assistance
Banquet Facilities
Beach
Business Center ($)
Cable/Satellite TV
Child Care/Babysitting Services ($)
Children's Activities
Concierge Services
Conference Facilities
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Jacuzzi
Kids Club
Laundry Services ($)
Nightly Entertainment
Roll-Away Bed Available on Request
Swim-Up Bar(s)
Swimming Pool(s)
Tennis Court(s)
Tropical Gardens
Whirlpool/Hot Tub
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Steam Room
Dance Classes
Non-Smoking Rooms Available
9 Bars/Lounges
Porter/Bellhop
Multilingual Staff
Snack Bar
Elevators
11 Restaurants
Audio-Visual Equipment ($)
Spa ($)
Meeting Rooms ($)
Spa Services ($)
Safe Deposit Box at Front Desk
Wedding Services $$ -- Pre-arrange directly with resort
Dry Cleaning Services ($)
24 Hour Room Service
Honeymoon Packages $$ -- Pre-arrange directly with resort
Beach Volleyball
Wireless Hi-Speed Internet Access (Complimentary)
Amenities Subject to Change, with or without notice
Flat Screen Television
Watersports Center ($)
Complimentary Beach Towels
Complimentary Pool Towels
Complimentary Sun Loungers at Beach and Pool
Free Parking
Tour and Island Information
Beauty Salon ($)
Handicap Facilities / Wheelchair Accessible
Evening Entertainment
Handicap Room Available Upon Request
Additional Fees for some amenities may be required
Connecting Rooms Available (not guaranteed)
Car Rental Available ($)
Gift Shop ($)
ATM/Banking ($)
Doctor on call 24 hours
Babysitting ($)
Nearby Excursions & Attractions
Bars in the Area
Beach Nearby
Day Trips to Chichen Itza and Coba
Dive Shop Close by
Fitness Center Nearby
Golf Nearby
Kayaking
Live Entertainment in Area
Mayan Ruins 60 Minutes
Medical Facilities Nearby
Motor Boating Nearby
Parasailing Nearby
Sailing Nearby
Scuba Diving Nearby
Shops/Shopping in Area
Snorkeling Nearby
Spa Nearby
Tennis Nearby
Volleyball Nearby
Watersports in the area
Windsurfing Nearby
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.
Paradisus Playa del Carmen, La Esmeralda
5a Ave, Equina Calle 112
+52 984 877 3900
Hotel Description
Raising the Bar: Paradisus Playa del Carmen La Esmeralda
Don't sacrifice luxury for family fun! Wrangle the kids and escape to the white beaches on Mexico's Riviera Maya, where your family can vacation like royalty at the all inclusive Paradisus Playa del Carmen La Esmeralda. Guests can stroll along the silky sands in the little bay before slipping into a shady sanctuary under a beachside umbrella to enjoy amazing views of the Caribbean and Cozumel. Pick your poolside pleasure and paddle around the adults-only pool, or grab the family for a cannonball competition in the family-friendly pool. Royal Service and Family Concierge guests have even more options for watery fun with exclusive pools and swim-up bars brimming with premium-brand beverages.
Dining options are plentiful at the Paradisus complex, giving La Esmeralda guests four on-site, family-friendly restaurants. Options include marvelous Mexican fare at Mole and outside terrace nibbles at The Market. Grown-ups have even more options because they enjoy full access to all the restaurants of sister resort La Perla, only steps away.
To eat or play on their own, though, adults need kid-free time. Let the resort's Kids' Zone keep the toddlers and pre-teens entertained while you find peace at Yhi Spa. Steam and sauna your cares away, retreat to one of the outdoor massage cabins for a rub-down or sink into an aromatic hydrotherapy bath. We recommend the Gaia Signature face and body therapies that will have you walking out the door with a new swing in your step.
We love the Family Concierge Suites, where you can spend the day lounging on your private terrace or take to the sugary sands of the private beach and call on a personal valet for... well, whatever you need. Let the kids play favorite video games on the in-room PS2, Xbox 360 or Wii while you float in your private pool until it's time for the kids' milk-and-cookies turn-down service. Out of ideas for fun? Call down to the knowledgeable and friendly concierge staff on your complimentary walkie-talkie for a near endless list of fun-packed activities. Over and out.
Other Details
Location
Located on 5th Ave in Playa del Carmen, approximately 45 minutes from Cancun International Airport (CUN).
Check-In/Check-Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
There is a 7 night minimum stay required for travel Apr 27 - June 28, 2012 when booking any Family Concierge Suite, One Bedroom Suite or Family Suite.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.
All Inclusive
All Inclusive Plan Features:
Room accommodations
All meals and snacks
All premium brand drinks
Non-motorized water sports
Land sports: tennis, beach volleyball, paddle ball, etc.
Life-enriching activities: dance class, sushi making, wine tasting, etc.
Family Concierge Room Inclusions:
Specially appointed Family Concierge Suites (private terrace with Jacuzzi and tanning area)
Private pool and private beach area with valet service
Elegant VIP Lounge with private check-in/out designed with children in mind, Internet access and an all-day snack buffet with premium drinks
Welcome Paradisus Kids beach kit
Complimentary walkie-talkie for constant contact with concierge staff
Special children's in-suite amenities including robes, slippers and kid-sized pillows
Kid-sized bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels)
Bath time fun Jacuzzi preparation
Bathrobes and slippers for parents
Pillow menu for the parents
Luxury bathroom amenities for parents
Milk and cookies turndown service
Customized mini bar with drinks and snacks just for kids
Daytime assistance of a family concierge
In-room activities menu
Exclusive family activities and excursions: swimming, classes, painting, massage lessons
PS2, Xbox 360 or Wii available in-room upon request (24-hour limit)
Kids Zone, supervised kids' activities and play
Kids and teens activities menu
Hydro Grill, an exclusive Family Concierge restaurant with private indoor bar and swim-up bar, serving casual dining plus an all-day snack selection.
Dining
Name: Naos
Type: Breakfast
Hours: Daily 6am-11am
Description: Serving an international breakfast buffet, featuring show cooking and on-the-spot, fresh-squeezed fruit juice area. Hours subject to change.
Family-friendly restaurant located at La Esmeralda.
Name: Vento
Type: Mediterranean
Hours: Daily 6pm-10pm
Description: A distinctly Mediterranean dining experience that offers dining variety on a palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant. Hours subject to change.
Family-friendly restaurant located at La Esmeralda.
Reservations are required.
Name: Mole
Type: Mexican
Hours: Daily 6pm-10pm
Description: Mexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style. Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace. Hours subject to change.
Family-friendly restaurant located at La Esmeralda.
Reservations are required.
Name: The Market
Type: Grill
Hours: Daily 12:30pm-4pm
Description: Mouth-watering selection of Paradisus Natural salads headlines the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace. Hours subject to change.
Family-friendly restaurant located at La Esmeralda.
Name: Hydro Grill
Type: International
Hours: Daily 12:30pm-10pm
Description: Exclusive Family Concierge restaurant with private indoor bar and swim-up bar. Serving casual dining plus an all-day snack selection. Hours subject to change.
Only available to guests staying in the Family Concierge room categories.
Located at La Esmeralda.
Name: Bana
Type: Asian
Hours: Daily 6pm-10pm
Description: Contemporary Asian dining experience features separate entrances for adults and families. Stunning Japanese tatami mat flooring and distinct areas. Indoor air-conditioned, private dining room and zen-like terrace, teppanyaki tables and an adults-only sushi bar. Hours subject to change.
Located at La Perla. Children under 18 are allowed 6pm-8pm.
Reservations are required.
Name: Passion
Type: International
Hours: Daily 6pm-10pm
Description: Air-conditioned, ? la carte restaurant with outdoor terrace and private dining room. Serving retro signature cuisine and decadent desserts. Hours subject to change.
This adults-only restaurant is located at La Perla.
Surcharges apply and reservations are required.
Name: Fuego
Type: Latin Fusion
Hours: Daily 6pm-10pm
Description: Latin fusion bar treats diners to spicy ceviche and a raw bar in a trinity of dining options: a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant. Hours subject to change.
This adults-only restaurant is located at La Perla.
Reservations are required.
Name: The Grill
Type: Grill
Hours: Lunch, Daily 12:30pm-4pm; Dinner, Daily 6pm-10pm
Description: Italian-Argentinean grill with wood-fired pizza oven, and featuring a selection of Paradisus natural salads and a dinner menu. Outdoor terrace seating. Hours subject to change.
This adults-only restaurant is located at La Perla.
Dinner reservations are required.
Name: Hadar
Type: Breakfast
Hours: Daily 6am-11am
Description: Serving an international breakfast buffet, featuring show cooking and on-the-spot, fresh-squeezed fruit juice area. Hours subject to change.
This restaurant is located at La Perla.
Name: La Palapa
Type: International
Hours: Daily 12:30pm-10pm
Description: Exclusive Royal Service, ? la carte restaurant highlighting romance with private indoor bar, swim-up bar, an enticing menu for continental breakfast and dinner, as well as an all day selection of snacks. Hours subject to change.
Only available to guests staying in the Royal Service room categories.
This adults-only restaurant is located at La Perla.
Bars
The following bars are open to all guests (families permitted):
Toji
Located at Bana, specializing in Sake. Daily 6pm-10pm.
Blue Agave
Located near Vento and Mole. Pre-dinner tequila and Mezcal specialties, fully stocked wine cellar. Daily 6pm-10pm.
North Avenue Bar
Located at La Esmeralda. Music-filled, outdoor-restaurant-area venue for listening, watching, talking and dancing. Daily 9pm-2am.
Sunrise Snack Bar and Grill
Located in the pool area at La Esmeralda. Snack bar, grill and wet bar serving refreshing tropical cocktails. Daily 9am-7pm.
Gabi Club Bar
Located at El Zocalo. Ultimate chill-out club features a bar with casual, chic elegance--serves finger food and cocktails. Evening entertainment. Daily 11am-2am. Children under the age of 18 are allowed 11am-9pm.
The following bars are open only to adults.
Red Lounge
Lobby bar and after-dinner lounge located at La Perla. Daily 6pm-2am.
M Bar Martini & Wine
Located near Fuego and Passion. Robust wine cellar and exclusive themed martini selection. Daily 6pm-10pm.
South Avenue Bar
Located at La Perla. Covered and open-air venue near restaurants buzzes with energy, events and music. Daily 9pm-2am.
Sunset Snack Bar & Grill
Located in the pool area at La Perla. Snack bar, grill and wet bar serving refreshing tropical cocktails. Daily 9am-7pm.
Beach
The resort offers a stunning beachfront location in a little bay with a beautiful, swimmable beach. One entrance onto the beach is from the adult section of the hotel and the other is from the family-friendly section. Loungers, towels and umbrellas for shade are available at the beach.
Pools
The resort features four swimming pools; loungers, towels and umbrellas are available at the pools.
One adults-only pool
One family-friendly pool
One pool exclusively for Royal Service guests, with swim-up bar
One pool exclusively for Family Concierge Room guests, with swim-up bar
Internet
Complimentary wireless Internet access is available in the guest rooms.
Child Care
Kids' Zone offers supervised activities for children ages 4-12. Daily 10am-6pm and 8pm-9:30pm. Hours subject to change.
Baby Club offers supervision for children ages 1-3.
Spa Services
Yhi Spa offers the ultimate in spa experiences in luxurious surroundings (fees apply). Daily 8am-8pm. Hours subject to change.
Zen-like spa sanctuaries with indoor and outdoor treatment rooms
Aromatherapy
Thalassotherapy
Gaia signature face and body therapies
Hydrotherapy aromatic baths
Water ritual
Fourteen massage cabins
Body and facial treatments
Spa boutique
Full-service beauty salon
Steam room
Sauna
Jacuzzi
There are dry and wet saunas for men and women with private dressing rooms. Whirlpools, saunas and steam rooms are complimentary for all guests.
Water activities
The resort features a water sports concession on-site (fees apply). Daily 9am-5pm. Hours subject to change.
Honeymoon Bonus
The Glow Honeymoon Package is now complimentary when booking five nights in ANY room category.
The package includes:
In-room bottle of chilled sparkling wine
Luscious tropical fruit display
Rose petal turndown service one night during stay
10% discount on spa services for the couple
Terms and Conditions:
Complimentary when booking a minimum five-night stay in any room category. Accommodations are not included. Copy of marriage certificate is needed upon arrival (must be within one year of marriage). Reservation must include note of Glow Package requirement. Couples not eligible for the Glow Package may purchase it for $200 USD (price subject to change). Items are not interchangeable for other inclusions.
Exercise Facilities
Yhi Moves is the resort's full-service fitness center. Open 24 hours. Hours subject to change.
Sports
Tennis is complimentary. Reservations are required and fees apply for night play.
Alemar
